Jenny Austen Estate Agents - Sales

The Street, Long Stratton
Norwich
Norfolk
NR15 2XJ

Estate Agents

Listed under:  Estate Agents
85% recommended   Rating Jenny Austen Estate Agents - Sales 8/100
13 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 8 /10 Overall Rating 8.0/10
Based on 13 reviews since 2010
 
 
 
Professional 7.8/10 Professional Rating 7.8
The firm acted professionally at all times
 
Knowledgeable 8/10 Knowledgeable Rating 8.0
The firm showed a good knowledge of local market conditions
 
Understanding 8.1/10 Understanding Rating 8.1
They listened to my needs and acted accordingly
 
Helpful 7.9/10 Helpful Rating 7.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" An exemplary service all agents should be like this Jenny Austen Estate Agents were superb many thanks to them."   more
 
" I found this estate agent offered a very poor incompetent service. I was very dissatisfied with the whole process of purchasing my property through this estate agent."   more
 
" Very friendly service – Jenny took calls & negotiated for us on a Sunday evening rather than having to wait until Monday morning."   more
 
" Tried very hard to sell property in a bad climate."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 83%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 40%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 40%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 83%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Austen 4
estate 4
friendly 5
helpful 2
Jenny 5
property 2
service 4
buying 1
calls 1
climate 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Dec 2011
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached Aslinkton.
 

"An exemplary service all agents should be like this Jenny Austen Estate Agents were superb many thanks to them."
 
 
 
 
 
 

Review 26 Nov 2011
Not Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Understanding 1/10
They listened to my needs and acted accordingly
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in a village , Moulton Norfolk.
 

"I found this estate agent offered a very poor incompetent service. I was very dissatisfied with the whole process of purchasing my property through this estate agent."
 
 
 
 
 
 

Review 23 Nov 2011
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached cottage, near location, large garden, summer house & swing / slide included.
 

"Very friendly service – Jenny took calls & negotiated for us on a Sunday evening rather than having to wait until Monday morning."
 
 
 
 
 
 

Review 21 Nov 2011
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached bungalow garage & conservatory.
 

"Tried very hard to sell property in a bad climate."
 
 
 
 
 
 

Review 16 Nov 2011
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow close to Mulbarton.
 

"Very helpful and friendly which is why we used Jenny Austen again."
 
 
 
 
 
 

Review 7 Dec 2010
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
detached

"none"
 
 
Team:
jenny austin
 
 
 

Review 16 Nov 2010
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Jenny Austen was an excellent estate agent providing us with all necessary information, keeping us undated regarding the purchase. They were also very friendly and dealt with things very quickly with no problems and much the lot of buying a job and I would use then again."
 
 
 
 
 
 

Review 16 Nov 2010
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A very friendly, helpful company that kept me informed of all contacts and interested parties at all times. Thank you."
 
 
 
 
 
 

Review 12 Nov 2010
Not Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Understanding 0/10
They listened to my needs and acted accordingly
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found Jenny Austen estate agent to be under him who misleading with all part of the sale."
 
 
 
 
 
 

Review 11 Nov 2010
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 10 Nov 2010
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 8 Nov 2010
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"As a family we could not have been happier with the service we received, they really did go the extra mile and were so friendly."
 
 
 
 
 
 

Review 7 Nov 2010
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
 
 
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