Property Ladder - Sales

40 Exchange Street
Norwich
Norfolk
NR2 1AX

Estate Agents

Listed under:  Estate Agents
90% recommended   Rating Property Ladder - Sales 9.5/100
10 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 10 reviews since 2012
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Helpful."   more
 
" The firm did remove the property from their website, but only after we had to telephone & remind them. As the property was being bought to let, we asked the price that the current tenants were paying....."   more
 
" Very good indeed."   more
 
" Willing to negotiate with vendors. Met us at the property as/when required. Chased sellers."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 83%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

efficient 2
Excellent 2
friendly 3
good 2
H 2
Helpful 5
information 2
Ladder 3
Professional 2
Property 7
service 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jan 2013
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house.
 

"Helpful."
 
 
 
 
 
 

Review 5 Oct 2012
Not Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s terrace, furnished, 2 bedrooms & large garden. West Norwich area. (NR4).
 

"The firm did remove the property from their website, but only after we had to telephone & remind them. As the property was being bought to let, we asked the price that the current tenants were paying. Property ladder gave us some accounts which made no real sense – they appeared to not even know how many tenants there had been! Aside from that there were very helpful."
 
 
 
 
 
   Business Reply:
The reason the property was not removed from the market straightaway was due to a delay in getting solicitor details from you, our system is automated.

Rental figures paid by the in-situ tenants were provided to us by the owner, we did not let this property.

I am disappointed you would not recommend our service, I was very speedy in helping you when the boiler broke down over a month after completion.

Nonetheless, good luck for the future.
 

Review 7 Sep 2012
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached.
 

"Very good indeed."
 
 
 
 
 
   Business Reply:
Thank you for your feedback. We hope you are happy in your new home.
 

Review 6 Sep 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor X’55’s flat 2 bedroom. Good area.
 

"Willing to negotiate with vendors. Met us at the property as/when required. Chased sellers."
 
 
 
 
 
   Business Reply:
Thank you for your review. Good luck with the new property
 

Review 28 Aug 2012
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached village location.
 

"Excellent service, well informed of any changes to sale. Also gave advice and help to aid purchase of new property. Would definitely recommend!"
 
 
 
 
 
   Business Reply:
Thank you for your kind feedback. We were pleased to sell your home so quickly and wish you lots of luck for the future.
 

Review 28 Aug 2012
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached cottage built in 1790 apx in the Norfolk Broads.
 

"Good, very helpful."
 
 
 
 
 
   Business Reply:
Thank you for your feedback. I am glad you found dealing with us an on the whole positive experience. I hope you will be very happy in your new life in Norfolk and when you wish to sell we will strive to get 10/10!
 

Review 28 Aug 2012
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom, 3 storey terraced house with garage and carport.
 

"We chose Property Ladder because of the quality of the photos, recommendation from a friend and because they are not a chain. All members of the property Ladder team were very friendly, professional and efficient."
 
 
 
 
 
   Business Reply:
Thank you very much for the glowing reference. I am glad we sold your home and found you a new one. You were a pleasure to deal with
 

Review 28 Aug 2012
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced house in semi-rural location.
 

"Professional, friendly, very helpful."
 
 
 
 
 
   Business Reply:
Thank you so much for your feedback. I am glad we could help in the sale of the property and wish you all the best for the future.
 

Review 25 Aug 2012
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1970s detached house in Cul-de-Sac in a village outside of main city centre.
 

"The firm were fantastic. Always on hand with information and got back to us at all times. We were only buying the house through them but they were friendly, efficient and helpful. I would certainly choose to buy and sell through them again."
 
 
 
 
 
   Business Reply:
Thank you for the feedback. We hope you and your family are happy in your new home.
 

Review 24 Aug 2012
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
¾ bed mid terrace town house, old Catton /Sprowston, Norwich. 7 yrs old.3 story.
 

"Excellent service, arranged viewing promptly, kept in contact with all parties. Our selling estate agents William H Brown in Norwich were appalling lied to us repeatedly. Property Ladder were the agents who looked after us & made sure they got all the information. We were very happy with the service."
 
 
 
 
 
   Business Reply:
Thank you for the feedback. I cannot comment on other Estate Agent's levels of service but I am pleased you were happy with our own standards and wish you all the best in your new home.
 
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