Reality Estate Agents - Sales

65 Grove Road
Norwich
Norfolk
NR1 3RL

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Reality Estate Agents - Sales 9.8/100
11 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 11 reviews since 2010
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 10/10 Helpful Rating 10.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Good company"   more
 
" Cannot fault Reality Three in any way , they were brilliant . They kept in contact with everyone concerned with the sale - me , the buyer, both solicitors and the buyers mortgage advisor. Lucy especia...."   more
 
" We used Reality Three because they were recommended to us and I have to say we were very happy with them. They were always friendly on the phone and the time when we were trying to complete the sale ...."   more
 
" This is the first time that I have used Reality Three and I cannot express enough the outstanding service I have received from Start to Finish. This is what makes reality Three stand out from the othe...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 88%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 67%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buyer 2
buyers 2
efficient 3
friendly 3
friends 2
Good 2
hard 3
helpful 3
Lucy 2
market 2
mortgage 2
phone 2
process 2
Reality 8
really 2
recommend 2
recommended 2
sale 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Mar 2011
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace

"Good company"
 
 
 
 

Review 15 Feb 2011
Recommended by customer in DE23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat, city centre

"Cannot fault Reality Three in any way , they were brilliant . They kept in contact with everyone concerned with the sale - me , the buyer, both solicitors and the buyers mortgage advisor. Lucy especially really went the extra mile to ensure the sale was completed and she deserves every success with her agency. It was a refreshing change to work with people who are friendly, efficient and care about the outcome as much as you do - a refreshing change. I have recommended them to all my friends"
 
 
Team:
Lucy Carne, Jaime Walker, Lin Jones
 
 
 

Review 21 Jan 2011
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached town house (3 storey) 3 bedrooms. Norwich

"We used Reality Three because they were recommended to us and I have to say we were very happy with them. They were always friendly on the phone and the time when we were trying to complete the sale - they kept chasing everyone in the chain for us.

Couldn't be happier would recommend them to anyone."
 
 
Team:
Lucy Carne, Lin Jones
 
 
 

Review 18 Jan 2011
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed Terraced house based in Trowse, Norwich

"This is the first time that I have used Reality Three and I cannot express enough the outstanding service I have received from Start to Finish. This is what makes reality Three stand out from the other estate Agents and will make them leaders in the market place.

Reality Three always fed back to me after viewings and always kept me in touch throughout the whole process either via the phone or email.

Most Agents forget about the Customer service element that is involved but Reality Three has to spot on and I would like to thank you all for all your hard work and efforts"
 
 
Team:
Lin Jones, Lucy
 
 
 

Review 18 Jan 2011
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchased 3 bed townhouse in Old Catton

"Everyone at Reality Three has been very friendly and extremley helpful, particularly Lucy who i spoke to the majority of the time, but even if Lucy was not available to talk to the others knew who you were and where you were buying/ selling.

I certainly will be recommending Reality Three to friends and family."
 
 
Team:
Lucy, Jamie & Lin
 
 
 

Review 5 Jan 2011
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom house. Acle Norfolk.

"Very Satisfied."
 
 
Team:
Lucy and lin.
 
 
 

Review 5 Jan 2011
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 BED DET BUNGALOW

"Very pleased"
 
 
Team:
Lucy, Lin, Janie, Kirstie
 
 
 

Review 17 Dec 2010
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed rural character cottage with outbuildings and large garden

"Excellent personable service; a reliable, efficient team who are fast at responding to any enquiries. A really hard working team. We would definitely use Reality three again.

Thankyou!"
 
 
Team:
Lucy, Lynn, Jamie, Kirstie, Peter
 
 
 

Review 8 Dec 2010
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi on a large estate

"RealityThree were great during a time of big stress for me as the house I was hoping to buy went back on the market after my buyer dropped out so I was racing against time. Their property photos were flattering, and they were helpful, efficient and calming when I was having a stress fit! The sale exchanged while I was on holiday under threat of my mortgage offer expiring, and they pushed hard and got it through just in time. They also dealt very well with my utterly useless online conveyancers!"
 
 
Team:
Lucy, Jamie
 
 
 

Review 7 Dec 2010
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build 2 Bed 1st Floor Apartment in Mulbarton

"Reality Three were a very professional and helpful company throughout the purchase of our flat.
We're very gratful to Jamie who originally pointed out the flat on another viewing and provided her knowledge of the area. I would recommend them as an agent to buyers and sellers."
 
 
Team:
Jamie, Lyn, Lucy
 
 
 

Review 7 Dec 2010
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroomed Mid Terraced HOuse

"Reality Three were very profeessional in the way they handled our Sale. They gave good support at every point in the process, which made the moving experience much less stressful. Reality Three dealt with negotiations and problems that others would have left to us."
 
 
Team:
Lucy
 
 
 
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