Keats of Petersfield - Sales

2 Swan Street
Petersfield
Hampshire
GU32 3AD

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Keats of Petersfield - Sales 9.3/100
15 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 15 reviews since 2004
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information
 
Helpful 9.1/10 Helpful Rating 9.1
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Friendly & professional."   more
 
" Very efficient and accommodating."   more
 
" First class service was received from start to finish. Very refreshing that this agent is honest, reliable and very professional. Feedback on all viewings expertise & knowledge of the property market ...."   more
 
" Property marketed at realistic price. Sold very quickly. Excellent communication until completion."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

definitely 2
estate 2
excellent 3
good 4
helpful 2
Keats 2
main 2
market 3
proactive 2
professional 2
property 4
received 2
recommend 2
sale 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Nov 2013
Recommended by customer in PO9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rolands Castle Harpshire, large flat 2 bed & 2 bathroom.
 

"Friendly & professional."
 
 
 
 
 
 

Review 19 Nov 2013
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian end of terrace recently refurbished.
 

"Very efficient and accommodating."
 
 
 
 
 
 

Review 18 Nov 2013
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian 3 bedroomed Petersfield.
 

"First class service was received from start to finish. Very refreshing that this agent is honest, reliable and very professional. Feedback on all viewings expertise & knowledge of the property market was well received. We would definitely recommend this agent. 10/10 Thank you"
 
 
 
 
 
 

Review 15 Nov 2013
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed, 3 storey town house in Petersfield 3 years old.
 

"Property marketed at realistic price. Sold very quickly. Excellent communication until completion."
 
 
 
 
 
 

Review 14 Nov 2013
Recommended by customer in GU33
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian 2 bed cottage, Liss Forest.
 

"I was purchasing a property from Keats. All staff, at all time were extremely helpful and proactive in ensuring the sale and purchase went through. I would definitely use Keats Petersfield again and recommend their services to friends."
 
 
 
 
 
 

Review 13 Nov 2013
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached on main street.
 
 
 
 
 

Review 13 Nov 2013
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 storey more property, near station & all local amenities solar panels for heating water.
 

"Very good indeed. Having shown us another property listened to what we said about that property and contacted us as soon as this property came on the market."
 
 
 
 
 
 

Review 12 Nov 2013
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed house in Courtyard in Petersfield.
 

"Very good"
 
 
 
 
 
 

Review 6 Dec 2004
Recommended by customer in PO12
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 properties 4 flats 1 house.
 

"Courteous, respectful. Perhaps a little too busy to be proactive and responding to market change."
 
 
 
 
 
 

Review 3 Dec 2004
Recommended by customer in GU33
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sheltered apartment
 
 
 
 
 

Review 3 Dec 2004
Recommended by customer in GU31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service with good support from main partner and his staff. The best estate agent experience in many years!"
 
 
 
 
 
 

Review 3 Dec 2004
No Recommendation by customer in GU32
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage
 

"OK. Nice enough but we feel that more staff would be better. A bit slow. But we bought our house in the end and our happy which is the main thing. When we sell, will probably use them again though."
 
 
 
 
 
 

Review 1 Dec 2004
Recommended by customer in PL32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Keats were a very good estate agents, they gave 100% all of the time. Debbie Harris saved the sale on one occasion. We received excellent service from both Keats & Kivells."
 
 
 
 
 
 

Review 1 Dec 2004
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleasant & caring."
 
 
 
 
 
 

Review 1 Dec 2004
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house.
 

"Very helpful & always returned telephone calls."
 
 
 
 
 
 
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