Cundalls Estate Agents - Sales

40 Burgate
Pickering
North Yorkshire
YO18 7AU

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Cundalls Estate Agents - Sales 9/100
14 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 14 reviews since 2007
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8.6/10 Helpful Rating 8.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The property was as dis-scribbled, well appointed and was a delight, Cundalls were professional and helpful throughout."   more
 
" Very professional at all times!"   more
 
" Having used estate agents only twice previously, we felt it was a job professionally carried out with courteous people."   more
 
" I thought Cundalls acted in a very professional and helpful way. They kept in close contact with everything that happened and I would certainly recommend them as agents."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 25%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 60%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 56%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 89%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

certainly 2
contact 2
Cundalls 5
estate 2
Having 2
helpful 2
people 2
previously 2
professional 3
property 4
sale 2
satisfied 2
service 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Feb 2007
Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The property was as dis-scribbled, well appointed and was a delight, Cundalls were professional and helpful throughout."
 
 
 
 
 
 

Review 21 Feb 2007
Not Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 21 Feb 2007
Recommended by customer in YO13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 21 Feb 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
"Cloud Cuckoo Land".
 

"Very professional at all times!"
 
 
 
 
 
 

Review 19 Feb 2007
Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Feb 2007
Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Overall, very satisfied with the service."
 
 
 
 
 
 

Review 15 Feb 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I thought Cundalls acted in a very professional and helpful way. They kept in close contact with everything that happened and I would certainly recommend them as agents."
 
 
 
 
 
 

Review 15 Feb 2007
Recommended by customer in YO13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Having used estate agents only twice previously, we felt it was a job professionally carried out with courteous people."
 
 
 
 
 
 

Review 13 Feb 2007
Recommended by customer in YO22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom bungalow.
 

"I was very pleased with the sale of property to me, as a widow and having to negotiate everything alone the estate agent certainly arranged the process exceeding well. I relocated from 180 miles and I am now very happy in my new home and cannot praise them enough. Well done Cundalls of Pickering!"
 
 
 
 
 
 

Review 12 Feb 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 12 Feb 2007
Recommended by customer in YO17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural cottage extended but in keeping with other part. garden of about 1/3rd acre. No rear neighbours.
 

"A superb and detailed particulars sheet was produced on 6 sites of A4 with 11 excellent photographs and full floor plan. The marketing and the agents contact with clients on their list, produced a higher number of people (than I expected) to look around. Total of 3 offers received and property sold and completed within a very satisfactory 3 months."
 
 
 
 
 
 

Review 12 Feb 2007
Recommended by customer in YO13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 12 Feb 2007
Recommended by customer in YO18
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow with rear conservatory and attached single garage.
 

"We feel that Cundalls should have volunteered information on the offer price which was previously accepted on this property before that sale fell through, and before we made our offer as indicated above. We feel that in the light of repairs required to this property since moving in- e.g. to the garage roof-we have paid some what over its true market value. Yes generally, but in this instance the 'bathroom & cloakroom' in info. supplied is a misleading description. The bathroom has no WC (this separate and no where to be hanging coats). Thus no cloakroom and separate WC only, at the back of the bungalow."
 
 
 
 
 
 

Review 11 Feb 2007
Recommended by customer in YO13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were very satisfied with the efficient - professional service that was provided by Cundalls."
 
 
 
 
 
 
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