Rawlinson Gold - Sales

13 Bridge Street
Pinner
Middlesex
HA5 3HR

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Rawlinson Gold - Sales 9.8/100
19 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 19 reviews since 2010
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very Professional"   more
 
" Very professional throughout. Very helpful and were able to complete everything very quickly and efficiently as promised. I would definitely recommend them. Gary Rawlinson was great every step of the ...."   more
 
" Jon was particularly helpful, approachable and friendly. He was extremely supportive when things became difficult towards the end. I would happily recomend Rawlinson Gold to friends."   more
 
" We were extremely pleased with all the help and advice offered by Rawlinson Gold in the sale of the above mentioned property in Harrow recently. We used the same company some years back - also in H...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 79%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 88%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 93%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 5
approachable 2
buy 2
buyers 3
Chantal 2
courteous 2
difficult 2
efficient 3
efficiently 2
extremely 2
friendly 4
friends 2
Gary 2
Gold 9
good 3
great 2
happy 2
help 2
helpful 5
informed 5
personal 2
pleased 3
Professional 6
Rawlinson 9
received 2
recommend 3
recommended 2
sale 7
sell 4
service 5
Solicitor 2
team 2
thank 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Aug 2013
Recommended by customer in WD3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Det 3 bed Bungalow in Pinner

"Very Professional"
 
 
Team:
Gary, Jon and Chantel
 
 
 

Review 9 May 2013
Recommended by customer in HA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Semi in Harrow

"Very professional throughout. Very helpful and were able to complete everything very quickly and efficiently as promised. I would definitely recommend them. Gary Rawlinson was great every step of the way."
 
 
Team:
Gary Rawlinson
 
 
 

Review 7 May 2013
Recommended by customer in HA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
nORTH hARROW, THREE BED SEMI DETACHED

"Jon was particularly helpful, approachable and friendly. He was extremely supportive when things became difficult towards the end.

I would happily recomend Rawlinson Gold to friends."
 
 

Lovely family home
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gary Rawlinson, Chantelle, Jon
 
 
 

Review 3 Jun 2012
Recommended by customer in HA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat Harrow

"We were extremely pleased with all the help and advice offered by Rawlinson Gold in the sale of the above mentioned property in Harrow recently.

We used the same company some years back - also in Harrow- for the sale of another property.

Chantel Arpino who dealt with the sale could not have done more for us -always kept us in the loop,very friendly and approachable and efficient.
."
 
 

Vaughan Road - 2 bed flat
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Chantal Arpino
 
 
 

Review 1 Jun 2012
Recommended by customer in NW7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom flat in modern bloke in Harrow

"This is the first time I have used Rawlinson Gold , from the time I walked into there office,I have been very happy with the service and the help and advice from all of the team , from David at the start of the process to Chantal who dealt with my sale on a day to day basis. She was very professional and her attention to detail was fantastic. I would recommend this company to anyone wanting to Sell or buy in the area ."
 
 

Platinum House
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 17 Feb 2012
Recommended by customer in SW16
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed-room semie detached house in Pinner.

"We would not hesitate to recommend Gary Rawlinson of Rawlinson Gold, was incredibly helpful during a stressful time, as we were also getting married around the time we were due to exchange contracts.

He dealt with any issues promptly and efficiently and we would not hesitate to use him if we decide to sell.

On a personal level, he is very personable and a pleasure to deal with."
 
 

15 Ainsdale Crescent, Pinner
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gary Rawlinson
 
 
 

Review 1 Feb 2012
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 4 bedroomed semi-detached house situated in Eastcote Road, Pinner.

"From the intial inspection and appointment the advice was clear, sensitive and professional. We were kept appraised of interest at all times and the advice given once offers were received was good and not tailored to what they thought we might want to hear."
 
 

102 Eastcote Road, Pinner
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gary Rawlinson
 
 
 

Review 31 Jan 2012
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small 3 bed semi-detached with large garden, garage and drive in quiet cul-de-sac. Pinner Green.

"Very friendly, efficient and flexible. Worked very hard throughout a difficult sale. Gave good advice and actioned everything I asked for. Went to them on recommendation of a property-savvy friend. Had not used them before but have used them again since. Excellent value for money. Thoroughly recommended."
 
 
Team:
Chantal and Jon.
 
 
 

Review 31 Jan 2012
Recommended by customer in HA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached. No Garage. Built circa 1930''s. Good condition but significant modernisation required. Pinner Middlesex.

"Rawlinson Gold were courteous and efficient at all times.
I was kept informed regularly as the transaction progressed to a sale."
 
 

15 Ainsdale Crescent, Pinner
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Gary Rawlinson, John Shaw
 
 
 

Review 24 Jan 2012
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, Pinner

"Acted quickly and professionally, very happy with the all round service."
 
 

12 The Gardens, Pinner
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 12 Jan 2011
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed ground floor maisonette, Hatch End.

"Very helpful and professional organisation - would use them again!"
 
 
Team:
Chantal Arpino
 
 
   Business Reply:
Hi Charlotte, thank you for your feedback, it has been an absolute pleasure dealing with you. I'm so pleased that you got the flat, it really is lovely!

Let me know how you get on. Chantal
 

Review 25 Dec 2010
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached 1960's Pinner with garage.
 

"Very satisfied with the advice & service given by Rawlinson Gold Pinner."
 
 
 
 
 
   Business Reply:
Thank you David, delighted that all worked out for you. We wish you all the best in your new home.

Keep in touch. Chantal & Jon
 

Review 23 Dec 2010
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Built 1964? Bridebait front & rear gardens, integral double garages, L shaped dining/living room & large kitchen. In need of modernisation.
 

"This was dealt with by make phone calls/emails & I was kept informed at all stages of offer. Chantal & John dealt with all viewings (I did not live in the area). I was always kept informed at all times. The buyers solicitor proved to be obstructive & R Gold had to make extra efforts to secure the sale. Chantal & John were very pleased to deal with & I was confident that they were doing all they requested."
 
 
 
 
 
   Business Reply:
Hi Keith,

Thank you for your feedback. Your patience during this sale was quite something considering the twists and turns we faced due to the lower chain. Wishing you all the best, Chantal & Jon.
 

Review 23 Dec 2010
Recommended by customer in HA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The sale of the subject flat was thwart with delays but none the less the agent handled the buyer well and kept her on-side. The agent's o'all service was friendly, but professional."
 
 
 
 
 
   Business Reply:
Thanks Bob for the feedback, we were delighted to see it eventually complete! We wish you all the best for 2011. Jon & Chantal
 

Review 22 Dec 2010
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Although staff were at all times polite and courteous. I have one comment. When our sale and subsequent purchase fell through-it was devastating to us. Where I understand that it's not personal to you-maybe a better 'bedside manner' of sympathy would be nice. It won't change anything, but the impersonal way we were informed, and lack of any real feelings shown-actually made me cross at the time."
 
 
 
 
 
   Business Reply:
Dear Mr & Mrs Suffield,

Thank you for your comments, we take on board your feedback, as always we had your best interests at heart, but we are sorry this didn't come across warmly at all times.

Wishing you a fantastic 2011. Chantal & Jon
 

Review 20 Dec 2010
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
   Business Reply:
Christine, Thank you for the ten out of ten! You have been an delight to work for, I hope that being back in Kent goes well!!!

Chantal
 

Review 9 Dec 2010
Recommended by customer in GU46
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi-detached 1930''s built house in North Harrow / Pinner area.

"My wife and I were very pleased with the service received."
 
 
Team:
Jon Shaw, Chantal Arpino
 
 
   Business Reply:
Thank you for taking the time to fill out the survey, Jon and I are delighted that you are pleased, it was a pleasure dealing with you both and we wish you all the best in Yateley.

Chantal
 

Review 8 Dec 2010
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bedroom house

"The company and staff team were delightful to work with. Several friends had recommended Rawlinson Gold. We and the buyers were kept informed all along. There was a good liaison from the agent to the buyers and each parties' solicitors.

No hesitation in using them again should we ever need to buy or sell."
 
 
Team:
John Shaw, Chantal
 
 
   Business Reply:
Thank you for your comments, it was a pleasure acting on your behalf. All the best, Jon & Chantal
 

Review 8 Dec 2010
Recommended by customer in S17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Pinner

"The staff at Rawlinson Gold were second to none. They were fabulous. They sold our house within 2 weeks and with the market as it was we were delighted. They keep us informed of any question the buyers had and were very very helpful when dealing with the Solicitor. I have great confidence with Rawlinson Gold if we were to sell a house again. Thank you thank you thank you Rawlinson Gold."
 
 
Team:
John Shaw, Chantelle
 
 
   Business Reply:
Your comments are very much appreciated, we hope you are settling into your new home. Look forward to hearing from you soon.

Chantal & Jon
 
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