Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.7/100
527 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 527 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Delighted to deal with Hoppers again. Amazing team, friendly and always helpful. Communication through Whatsapp was great! Would recommend them to everyone."   more
 
" Hoppers is a very professional and friendly Estate Agency. They were very efficient and gave very useful advice regarding the sale of the property and sold it the same day it went on the market!"   more
 
" Hoppers were very easy to deal with and friendly. The communication was quick and easy. I felt supported through the process and I had confidence in their expertise."   more
 
" First class service start to finish David Mc Alpine"   more
 
About Us

Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 71%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 29
approachable 11
buy 11
buyer 21
buyers 16
buying 25
card 13
class 19
clearly 11
Communication 21
contact 23
courteous 13
definitely 15
Delighted 20
easy 20
efficient 36
Estate 70
excellent 85
experience 29
extremely 25
finish 29
flat 22
friendly 134
Good 62
great 38
happy 26
helpful 172
highly 41
Hopper 36
Hoppers 182
informed 44
knowledge 26
knowledgeable 31
local 42
market 54
process 43
professional 100
property 116
purchase 23
quickly 23
recommend 77
sale 58
sell 36
selling 69
service 148
sold 45
stress 22
team 37
viewing 32
viewings 34
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 30 May 2023
Recommended by customer in ka9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in Ayr
 
Cost: £118
 

"Delighted to deal with Hoppers again. Amazing team, friendly and always helpful. Communication through Whatsapp was great!
Would recommend them to everyone."
 
 
Team:
Proffesional and helpful
 
 
 

Review 23 May 2023
Recommended by customer in KA10

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat, Prestwick
 
Cost: £100000
 

"Hoppers is a very professional and friendly Estate Agency. They were very efficient and gave very useful advice regarding the sale of the property and sold it the same day it went on the market!"
 
 
Team:
Graham Hopper and the whole team were excellent. 🤩Thank you
 
 
 

Review 22 May 2023
Recommended by customer in KA8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat, in the Heathfield area of Ayr
 
Cost: £91000
 

"Hoppers were very easy to deal with and friendly. The communication was quick and easy. I felt supported through the process and I had confidence in their expertise."
 
 
Team:
Grahame, Carole and Mari
 
 
 

Review 16 May 2023
Recommended by customer in G535

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Dowrie cres Glasgow
 
Cost: £150000
 

"First class service start to finish David Mc Alpine"
 
 
Team:
Kevin
 
 
 

Review 9 May 2023
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end terrace villa
 
Cost: £160000
 

"From start to finish Graham Hopper and his team excelled in every stage of the property sale and whilst it would be unfair to name individuals each and every one of the Hopper team were the most friendly and helpful team, with each team member going that extra mile to help"
 
 
Team:
Graham /Anne Marie/ the photographer and the young chap in the office, my apologies to those whose names I have forgotten, but would gladly say each one deserve s to be praised
 
 
   Business Reply:
Thank you for the feedback, Hugh. We're still keeping an eye out for your next move. There's still a huge demand for bungalows in Prestwick. Enjoy your family's hospitality in the meantime. Grahame & girls at Hoppers
 

Review 28 Mar 2023
Recommended by customer in KA8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom flat in Ayrshire
 
Cost: £90000
 

"Hoppers estate agents provided a professional, friendly and very helpful service. Selling our property was extremely stress free and quick. The Agency was recommended to us and we are glad that we took the recommendation on, as we couldn’t be happier."
 
 
Team:
Kevin, Marie ,Anne and Carole
 
 
   Business Reply:
Thank you for the feedback, Alicia. We were only too pleased to be able to help with the sale of your lovely flat. Grahame & girls at Hoppers
 

Review 17 Mar 2023
Recommended by customer in Ka92
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace house, Prestwick
 
Cost: £130000
 

"Excellent service from start to finish. The staff were extremely helpful and professional. I really liked the inclusion of setting up a WhatsApp group for all involved in the sale of the property."
 
 
 
   Business Reply:
Thank you for the feedback Jim, it's great to be able to help our local property community. A swift sale and a happy purchaser go a long way toward job satisfaction. Grahame & girls at Hoppers
 

Review 13 Mar 2023
Recommended by customer in KA91
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property is a two bedroom , first floor flat in a flatted development and within the town of PRESTWICK, SOUTH AYRSHIRE.

"At the property viewing Hoppers were there on time and provided a relaxed , no pressure opportunity to inspect the flat . At the point of offer Mr. Hopper progressed the whole process significantly by his direct contact with the Seller and kept me informed throughout. I feel that his actions were instrumental in me securing the property
After my offer was accepted Hoppers were always available to answer all the inevitable queries which arise after purchase but prior to entry
.I cannot say other than the assistance I received during this transaction was exemplary.


"
 
 
Team:
Grahame Hopper and Office Staff
 
 
   Business Reply:
Thank you for the positive feedback, Grahame. It's still the same staff & girls with newer technology embraced to speed up the processes. Good to see you back in Prestwick. Grahame & "Hoppers Angels"
 

Review 8 Mar 2023
Recommended by customer in KA9

 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bedroom, ground floor flat, built within the last 30 years; Prestwick, Ayrshire
 
Cost: £130000
 

"Hoppers in Prestwick, Ayrshire, has extensive knowledge of property in the locale and, indeed, wider.
Their relatively-recent mobile phone "app" way of keeping in close and speedy contact with clients is very helpful.
Staff are friendly and professional."
 
 
Team:
Marie, Kevin... all in the office
 
 
   Business Reply:
Thank you for the feedback Elizabeth. Enjoy your new flat. It was a pleasure to help you sell & buy. Grahame & girls at Hoppers
 

Review 27 Feb 2023
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
A two bedroom flat on the ground floor of a block of six flats. It has two bathrooms, one being an en-suite. The kitchen and living room are open plan. The kitchen is fully furnished. The flat is located in Prestwick.
 
Cost: £225500
 

"My family have used Hoppers estate agents quite a few times before the selling of the flat. Obviously we have been perfectly happy on all occasions including this sale.
A very pleasant team who are very helpful."
 
 
Team:
The whole team.
 
 
   Business Reply:
Thank you for the super feedback, Jennifer. As usual a smooth transaction and a perfectly presented property for us to market, as usual. Grahame & girls at Hoppers
 

Review 1 Dec 2022
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four in a block
 
Cost: £125000
 

"From the start to finish both buying and selling was stress free. Kept me fully informed and were extremely supportive throughout the entire process."
 
 
Team:
The entire team
 
 
   Business Reply:
Thank you for the positive feedback, May. It's a rewarding occupation where we can help both buyers and sellers with their property transactions without any hiccups. Regards Grahame & girls at Hoppers
 

Review 24 Nov 2022
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace 2 bed cottage in Prestwick
 
Cost: £192000
 

"Professional and easy to work with"
 
 
Team:
Kevin Hand
 
 
   Business Reply:
Thank you for the feedback Alison, and glad to be able to help you. Regards from all the staff at Hoppers
 

Review 4 Nov 2022
Recommended by customer in Ka9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom maisonette flat
 
Cost: £67000
 

"Staff very friendly and could not have been more helpful. I would recommend them without any reservations"
 
 
Team:
Kevin, Julie, Marie and Anne
 
 
   Business Reply:
Thank you for the review Wilma, we are always happy to see our customers' satisfaction and maintain our motivation. Regards The Hoppers team.
 

Review 8 Sep 2022
Recommended by customer in KA10

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in Troon

"Friendly helpful service"
 
 
Team:
Marie
 
 
   Business Reply:
Thank you for the feedback, Laura. All the staff at Hoppers appreciate all reviews.
 

Review 23 Aug 2022
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Upstairs 4 in a block flat in Woodfield area of Ayr.
 
Cost: £80000
 

"I met a few of the staff at Hoppers and they were all, without exception, friendly, helpful and reassuring, answering all our questions. They had a good knowledge of the local market and were able to advise us well. We felt we were in good hands. Hoppers also handled all the viewing as we were not confident about doing them. I would definitely recommend them to anyone locally who is looking to buy or sell their home."
 
 
Team:
Kevin Hand, Anne, Mari, Graeme Hopper
 
 
   Business Reply:
Thank you, Sandra, for the much-appreciated feedback. Our girls always look forwards to positive reviews form satisfied clients. Grahame & girls at Hoppers
 

Review 22 Aug 2022
Recommended by customer in Ka9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat

"The staff at Hoppers were very helpful at every stage. Highly recommended"
 
 
Team:
Everyone we spoke with was great
 
 
   Business Reply:
Thank you for the review Vivien, it's great to be appreciated and recommended. that's where most of our business comes from - satisfied clients. Regards Grahame & girls at Hoppers
 

Review 9 Aug 2022
Recommended by customer in Ka9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat
 
Cost: £90000
 

".."
 
 
Team:
All team
 
 
   Business Reply:
Thank you for your review, Joe. Regards all the staff at Hoppers
 

Review 1 Aug 2022
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat (4 in a block) Heathfield Ayr
 
Cost: £74000
 

"Dealing with Hoppers was great. Kevin knew exactly what he was doing and kept me informed at every stage. There was always someone available to talk to if I had any queries. Viewings were quickly made and arranged to suit me."
 
 
Team:
Kevin Hand
 
 
   Business Reply:
Thank you for the feedback, Robert. Enjoy your new home. Regards Hoppers Angels
 

Review 12 Jul 2022
Recommended by customer in KA3

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow in East Ayrshire
 
Cost: £380000
 

"Hoppers were friendly, professional and efficient from the outset. Fees were explained upfront. The sale process was explained too and they arranged for the Home Report to be done. Cannot rate Hoppers too highly - no estate agent jargon/ patter just plain straightforward talk."
 
 
Team:
Kevin ,Carole , Mari
 
 
   Business Reply:
Thank you for the positive feedback. We aim to provide super service consistently for our clients, whether buying or selling. Regards all the staff at Hoppers
 

Review 6 Jul 2022
Recommended by customer in KA88
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ex council 2 bedroom house in Ayr
 
Cost: £98000
 

"A professional service which made the sale stress free."
 
 
Team:
Kevin, Anne and other members of the agency
 
 
   Business Reply:
Thank you, Lynda, for your positive feedback which maintains our desire to please and on-going enthusiasm for both buyers and sellers. Kindest regards Grahame & all Hoppers staff
 
Back to top

» 10 9 8 7 6 5 4 3 2 1