Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.6/100
502 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 502 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very professional throughout the process with a fantastic passage of information, always felt part of the process making it easy and as stress free as it can be."   more
 
" I had several interactions with a number of the staff both in person and over the phone. Throughout they kept me informed of new viewers, feedback after viewings and then I was fully informed once a p...."   more
 
" Everything went without a hitch staff could not have helped better and kept us up to date at all times a d gave us good advice"   more
 
" Very pleasant and helpful company to deal with. Due to demand in our area the property was sold within 3 days of going on the market."   more
 
About Us


Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 70%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 28
approachable 11
buyer 20
buyers 16
buying 24
card 13
class 17
Communication 18
contact 21
courteous 13
definitely 14
delighted 19
easy 17
efficient 34
estate 65
excellent 84
experience 28
explained 13
extremely 22
feedback 17
finish 25
flat 20
free 14
friendly 123
Good 58
Great 35
happy 25
helpful 160
highly 38
Hopper 33
Hoppers 168
informed 41
knowledge 24
knowledgeable 29
local 40
market 52
process 39
professional 91
property 108
purchase 22
quickly 22
recommend 73
sale 51
sell 34
selling 66
service 142
sold 44
team 33
viewing 30
viewings 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Apr 2022
Recommended by customer in Ca2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace

"Very professional throughout the process with a fantastic passage of information, always felt part of the process making it easy and as stress free as it can be."
 
 
 
 


Review 22 Mar 2022
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom bungalow in Ayr
 
Cost: £250000
 

"I had several interactions with a number of the staff both in person and over the phone. Throughout they kept me informed of new viewers, feedback after viewings and then I was fully informed once a price had been agreed with the buyer. As I was not local to the house sale all of this was invaluable. The lady who showed the house to prospective buyers always contacted me to let me know what had happened and what she thought might happen afterwards.
The sale was completed as swiftly as could have been possible and the staff were helpful right up to the moment the keys were handed over. Good advertising of the property meant that there was a lot of interest generated from the start and I was pleased that we found a suitable buyer quickly
"
 
 
Team:
Graham Hopper , Ann Fergusson
 
 
 


Review 14 Mar 2022
Recommended by customer in KA91
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow Prestwick
 
Cost: £220000
 

"Everything went without a hitch staff could not have helped better and kept us up to date at all times a d gave us good advice"
 
 
Team:
Kevan Hand and office manager Mhari
 
 
 


Review 31 Jan 2022
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Semi detached bungalow in Prestwick
 
Cost: £235000
 

"Very pleasant and helpful company to deal with. Due to demand in our area the property was sold within 3 days of going on the market."
 
 
Team:
Kevin Hand and Mhairi
 
 
 


Review 24 Jan 2022
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
WE purchased a three bedroom house with front and back garden in a small town
 
Cost: £90
 

"I found Hoppers to be straightforward to deal with and provided all the information expected and on time and in a pleasant and professional manner."
 
 
Team:
Marie
 
 
 


Review 22 Jan 2022
Recommended by customer in KA8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom with living area, kitchen,bathroom with shower and large harden with decking and shed. 1 up,1 down style flat in between prestwick and ayr.
 
Cost: £102500
 

"My wife and I recently used hoppers to sell our flat. They were very honest and upfront about costs etc which was great. Kevin is a lovely man and really friendly and approachable. When the property went on the market it felt like there was a whole team supporting the sale of the property the property went to a closing date quickly and we achieved a great price for our property. We felt supported the whole way and nothing was ever an issue.

Great estate agent and will definitely use them again in the future."
 
 
Team:
Kevin Hand, Mari, Carole Clark
 
 
 


Review 7 Jan 2022
Recommended by customer in KA9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Top floor 2 bed flat in just off the main street in Prestwick.

"Can't fault Hoppers. Communication was excellent and managed to get a very good sell on my flat quickly. Would 100% recommend to friends and family and plan on using Hoppers again."
 
 
Team:
Greame
 
 
 


Review 17 Dec 2021
Recommended by customer in KA92
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom bungalow in Monkton
 
Cost: £185000
 

"All staff were extremely helpful under challenging circumstances. Have used Hoppers before to buy and sell and wouldn't hesitate to use their services again in the future or recommend to others to use."
 
 
Team:
Kevin Hand
 
 
 


Review 16 Dec 2021
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat in Prestwick, South Ayrshire
 
Cost: £84000
 

"Very knowledgeable about the local property market and very responsive to any contact. Always kept me up to date with proceedings without being too overbearing. Put my offer forward to the seller immediately and this led to a swift settlement and completion."
 
 
Team:
Kevin Hand & Mari Noble
 
 
 


Review 9 Nov 2021
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 double bedroom, 2 storey end terraced. Ayr, Ayrshire.
 
Cost: £125000
 

"Hoppers were exceptional and we would thoroughly recommended them for future sale/purchases. Staff at all levels were extremely helpful, friendly and polite and very knowledgable.
Can not fault the staff, or any of the service provided."
 
 
Team:
Graeme, canít remember the other team members but excellent
 
 
 


Review 2 Nov 2021
Recommended by customer in Ka9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 Bed semi detached in Prestwick.
 
Cost: £260000
 

"Great service and advice, especially when the original sale fell through."
 
 
Team:
The whole team!
 
 
 


Review 21 Oct 2021
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 Bedroom end terraced on the level
 
Cost: £160000
 

"The staff of Graham Hoppers Estate Agents were very polite and very understanding of all your needs and very helpful from start to finish. Would thoroughly recommend them to others."
 
 
Team:
All staff
 
 
 


Review 12 Oct 2021
Recommended by customer in KA10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house put on the market on the Friday at 4 pm sold by the following Tuesday at 6 pm.
 
Cost: £120000
 

"Very professional service by a local firm with in-depth knowledge of the market. Smooth from start to finish would highly recommend . Excellent service from a local firm ."
 
 
 
 


Review 1 Oct 2021
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat with own gardenin good residential area, close to good schools and local amenities good transport links
 
Cost: £85000
 

"Great service, always pleasant and helpful. Great communication from them service with a smile, I was very pleased with the photos and the advert. I would highly recommend them to anyone for selling their property"
 
 
 
 


Review 13 Sep 2021
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
3 bedroom semi detached house in Prestwick
 
Cost: £236150
 

"I cannot fault the service provided by Hoppers.

I had not come across them before as I now live in Glasgow but it appeared to me from various houses which they had recently sold in the area that they were prominent in the local Prestwick market. They responded promptly to my initial queries, organised the home report and a quote for the conveyancing in an efficient manner and produced a set of sales particulars with great quality photos in a very short space of time. They conducted all viewings for me and kept me appraised of all developments by way of email/text/WhatsApp.

Due to the level of interest in the property, a closing date was set for 10 days after the property went on the market and 3 offers (all in excess of the home report valuation) were received. The highest offer (which was a cash offer) was well in excess of expectations and accordingly I was delighted with the outcome.

In summary, a fantastic, friendly service from all the team at Hoppers who clearly know their local market in Prestwick."
 
 
Team:
Mari, Kevin, Carole, Rachael and Ann
 
 
 


Review 7 Sep 2021
Recommended by customer in Ka8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Heath filed 3 bedroom 1 bathroom End terrace
 
Cost: £120000
 

"Hoppers were excellent from start to finish, as a first time buyer I was unsure of the process. The initial date to view the property was set up via my mortgage advisor and I quickly received notification of a date and time. Graham was at the property on time and he took time to allow us to view the property and we didnít feel rushed. He answered all our question in a language that we understood. We were given regular updates and I felt that if I was unsure of anything I could contact the estate agents and my question would have been answered. From the viewing to collecting the keys it took approximately 2 months. The day we collected the keys it was a quick and uncomplicated process. I would definitely recommend hoppers."
 
 
Team:
Graham
 
 
 


Review 31 Aug 2021
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached bungalow in Ayr
 
Cost: £182000
 

"The whole painful process of selling my deceased relative's home was made much more bearable by the sensitive and thoughtful and professional way that Hopper's staff worked. Communication was direct and quick; they were always responsive to questions and thorough in their approach. I knew exactly what was happening even though I live many miles from the property that was being sold. Their local knowledge was invaluable in helping our family to prepare the house for marketing. Grahame advised on house clearance and Ann came round several times to help with specific problems, even managing to direct some items to charities. And this was all during the time of lockdown in Scotland.
The house sold very quickly."
 
 
Team:
Ann - excellent personal service and great guide to buyers. Carole - very efficient and always ready with a quick answer to my questions. Grahame - great advice and very reasonable terms.
 
 
 


Review 29 Jul 2021
Recommended by customer in KA9

 I'm: Male 

 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom ground floor apartment, with end suite and bathroom. Private residential parking. Factored property. Near Prestwick Airport.
 
Cost: £150000
 

"Very pleased with the service provided, effective communication, adhered to covid requirements and readily available to clarify any queries."
 
 
Team:
Dealt mainly with Carol, but other admin staff member on occasions.
 
 
 


Review 5 Jul 2021
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat in Prestwick 2 bed,lounge, Kitchen, bathroom location overlooking the sea front.plenty of parking spaces.

"The estate agent was first class re. details of flat no problems with a purchase and no mortgage was required.They were courteous and efficient."
 
 
Team:
Mr Graham Hopper
 
 
 


Review 2 Jul 2021
Recommended by customer in KA6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached ex LA property South Ayrshire
 
Cost: £105000
 

"First class service from a first class estate agents. They genuinely help you sell your property like its their own. The knowledge of the market is exceptional and all the personal touches they give makes what can be a stressful process so easy. No request was too big and the communication was always quick and easy.

Would highly recommend to anyone looking to sell their property to consider Hoppers."
 
 
Team:
Mari, Graeme, Rachel, Carol
 
 
 

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