Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.7/100
514 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 514 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Friendly helpful service"   more
 
" I met a few of the staff at Hoppers and they were all, without exception, friendly, helpful and reassuring, answering all our questions. They had a good knowledge of the local market and were able to ...."   more
 
" The staff at Hoppers were very helpful at every stage. Highly recommended"   more
 
" .."   more
 
About Us


Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 71%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 81%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 28
approachable 11
buy 11
buyer 21
buyers 16
buying 24
card 13
class 18
clearly 11
communication 19
contact 21
courteous 13
definitely 15
delighted 19
easy 18
efficient 35
estate 67
excellent 84
experience 29
explained 14
extremely 22
feedback 17
finish 25
Friendly 127
good 62
great 37
happy 25
helpful 165
Highly 41
Hopper 34
Hoppers 175
informed 42
knowledge 25
knowledgeable 31
local 42
market 53
process 40
professional 95
property 110
purchase 22
quickly 23
recommend 75
sale 54
sell 36
selling 66
service 145
sold 44
team 34
viewing 31
viewings 34
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Sep 2022
Recommended by customer in KA10

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in Troon

"Friendly helpful service"
 
 
Team:
Marie
 
 
 


Review 23 Aug 2022
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Upstairs 4 in a block flat in Woodfield area of Ayr.
 
Cost: £80000
 

"I met a few of the staff at Hoppers and they were all, without exception, friendly, helpful and reassuring, answering all our questions. They had a good knowledge of the local market and were able to advise us well. We felt we were in good hands. Hoppers also handled all the viewing as we were not confident about doing them. I would definitely recommend them to anyone locally who is looking to buy or sell their home."
 
 
Team:
Kevin Hand, Anne, Mari, Graeme Hopper
 
 
 


Review 22 Aug 2022
Recommended by customer in Ka9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat

"The staff at Hoppers were very helpful at every stage. Highly recommended"
 
 
Team:
Everyone we spoke with was great
 
 
 


Review 9 Aug 2022
Recommended by customer in Ka9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat
 
Cost: £90000
 

".."
 
 
Team:
All team
 
 
 


Review 1 Aug 2022
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat (4 in a block) Heathfield Ayr
 
Cost: £74000
 

"Dealing with Hoppers was great. Kevin knew exactly what he was doing and kept me informed at every stage. There was always someone available to talk to if I had any queries. Viewings were quickly made and arranged to suit me."
 
 
Team:
Kevin Hand
 
 
 


Review 12 Jul 2022
Recommended by customer in KA3

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow in East Ayrshire
 
Cost: £380000
 

"Hoppers were friendly, professional and efficient from the outset. Fees were explained upfront. The sale process was explained too and they arranged for the Home Report to be done. Cannot rate Hoppers too highly - no estate agent jargon/ patter just plain straightforward talk."
 
 
Team:
Kevin ,Carole , Mari
 
 
 


Review 6 Jul 2022
Recommended by customer in KA88
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ex council 2 bedroom house in Ayr
 
Cost: £98000
 

"A professional service which made the sale stress free."
 
 
Team:
Kevin, Anne and other members of the agency
 
 
 


Review 23 Jun 2022
Recommended by customer in KA8

 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached , 2 bed house.
 
Cost: £139000
 

"I had a very good experience with Hoppers. They kept me up to date on anything to do with my property. They know the local area and managed to secure a favourable price."
 
 
Team:
Kevin Hand , Anne
 
 
 


Review 20 Jun 2022
Recommended by customer in KA92
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom apartment set in Prestwick close to shops, bypass links and the easily walkable to the beach.
 
Cost: £85000
 

"After using Hopper to buy, I decided to use Hopper again to sell. Both services were great, helpful and supportive. Taking care of viewings, photos and communication made it an easy transition for both parts."
 
 
Team:
Kevin, Carole, Mari
 
 
 


Review 9 Jun 2022
Recommended by customer in G72
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Location - Cambuslang Glasgow
 
Cost: £67000
 

"Hoppers is a first-class estate agency with very professional staff who are knowledgeable, organised and provide good old fashioned customer service to both the buyer and seller. Hoppers are a credit to your industry and should be the benchmark for those who aspire to provide first class service. They are a class act and work well as a team. I would highly recommend them and would use them time and again."
 
 
Team:
Kevin, Carole, Mari
 
 
 


Review 7 Jun 2022
Recommended by customer in KA92
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house in south Ayrshire
 
Cost: £138000
 

"Hoppers were good and professional, I have no complaints about them"
 
 
 
 


Review 30 May 2022
Recommended by customer in KA13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed detached property in Kilwinning, Ayrshire.
 
Cost: £197100
 

"Could not have been more helpful. Very knowledgeable when showing me around the property, not rushed but given time to look around the property at my leisure. Kept me updated on progress of the sale and always very friendly to deal with. Very quick to respond to my request for a home report, clearly they work out of hours as I was sent this late in the evening."
 
 
Team:
Kevin Hand
 
 
 


Review 19 Apr 2022
Recommended by customer in Ca2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace

"Very professional throughout the process with a fantastic passage of information, always felt part of the process making it easy and as stress free as it can be."
 
 
 
 


Review 22 Mar 2022
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom bungalow in Ayr
 
Cost: £250000
 

"I had several interactions with a number of the staff both in person and over the phone. Throughout they kept me informed of new viewers, feedback after viewings and then I was fully informed once a price had been agreed with the buyer. As I was not local to the house sale all of this was invaluable. The lady who showed the house to prospective buyers always contacted me to let me know what had happened and what she thought might happen afterwards.
The sale was completed as swiftly as could have been possible and the staff were helpful right up to the moment the keys were handed over. Good advertising of the property meant that there was a lot of interest generated from the start and I was pleased that we found a suitable buyer quickly
"
 
 
Team:
Graham Hopper , Ann Fergusson
 
 
 


Review 14 Mar 2022
Recommended by customer in KA91
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow Prestwick
 
Cost: £220000
 

"Everything went without a hitch staff could not have helped better and kept us up to date at all times a d gave us good advice"
 
 
Team:
Kevan Hand and office manager Mhari
 
 
 


Review 31 Jan 2022
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Semi detached bungalow in Prestwick
 
Cost: £235000
 

"Very pleasant and helpful company to deal with. Due to demand in our area the property was sold within 3 days of going on the market."
 
 
Team:
Kevin Hand and Mhairi
 
 
 


Review 24 Jan 2022
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
WE purchased a three bedroom house with front and back garden in a small town
 
Cost: £90
 

"I found Hoppers to be straightforward to deal with and provided all the information expected and on time and in a pleasant and professional manner."
 
 
Team:
Marie
 
 
 


Review 22 Jan 2022
Recommended by customer in KA8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom with living area, kitchen,bathroom with shower and large harden with decking and shed. 1 up,1 down style flat in between prestwick and ayr.
 
Cost: £102500
 

"My wife and I recently used hoppers to sell our flat. They were very honest and upfront about costs etc which was great. Kevin is a lovely man and really friendly and approachable. When the property went on the market it felt like there was a whole team supporting the sale of the property the property went to a closing date quickly and we achieved a great price for our property. We felt supported the whole way and nothing was ever an issue.

Great estate agent and will definitely use them again in the future."
 
 
Team:
Kevin Hand, Mari, Carole Clark
 
 
 


Review 7 Jan 2022
Recommended by customer in KA9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Top floor 2 bed flat in just off the main street in Prestwick.

"Can't fault Hoppers. Communication was excellent and managed to get a very good sell on my flat quickly. Would 100% recommend to friends and family and plan on using Hoppers again."
 
 
Team:
Greame
 
 
 


Review 17 Dec 2021
Recommended by customer in KA92
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom bungalow in Monkton
 
Cost: £185000
 

"All staff were extremely helpful under challenging circumstances. Have used Hoppers before to buy and sell and wouldn't hesitate to use their services again in the future or recommend to others to use."
 
 
Team:
Kevin Hand
 
 
 

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