Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.6/10
429 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 429 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I found Hoppers very willing and helpful, going over and above the call of duty to organise viewings to suit, as I was viewing, then arranging for my daughter to view if I thought it was suitable. We ...."   more
 
" Found hoppers staff very helpful and was kept informed at all times during purchase"   more
 
" Very helpful and friendly good knowledge of the area and propertyís would highly recommend"   more
 
" Very helpful and made the experience of selling house easy and straightforward from the vat art to the completion."   more
 
About Us


Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 66%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 18
approachable 10
bought 9
business 9
buyer 15
buyers 14
buying 17
card 12
class 15
communication 11
contact 16
courteous 10
definitely 11
delighted 18
easy 11
efficient 26
Estate 52
Excellent 71
experience 21
explained 9
extremely 14
feedback 16
finish 18
flat 14
free 11
friendly 103
good 48
great 23
happy 20
helpful 132
highly 27
Hopper 24
hoppers 131
informed 33
knowledgeable 23
local 26
market 38
process 25
professional 73
property 85
purchase 19
recommend 51
sale 46
sell 24
selling 47
service 119
sold 36
team 24
viewing 26
viewings 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Oct 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace Prestwick

"I found Hoppers very willing and helpful, going over and above the call of duty to organise viewings to suit, as I was viewing, then arranging for my daughter to view if I thought it was suitable. We found the perfect home, and had no problems, Hoppers were always able to answer any problems."
 
 
 
 


Review 8 Oct 2019
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi bungalow prestwick
 
Cost: £195
 

"Found hoppers staff very helpful and was kept informed at all times during purchase"
 
 
Team:
Carol
 
 
 


Review 4 Oct 2019
Recommended by customer in KA9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat prestwick
 
Cost: £95
 

"Very helpful and friendly good knowledge of the area and propertyís would highly recommend"
 
 
Team:
Graham and all the staff
 
 
 


Review 30 Sep 2019
Recommended by customer in KA89
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace house in Ayr
 
Cost: £100250
 

"Very helpful and made the experience of selling house easy and straightforward from the vat art to the completion."
 
 
Team:
Graham Mari, Carol
 
 
 


Review 29 Aug 2019
Recommended by customer in G14

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi in Ayr ex LA
 
Cost: £97000
 

"The agent was knowledgeable and listened to my views, even if he advised differently. I felt supported in the process rather than pressured to follow a course of action as suggested. For example, I had a provider in mind for the production of the Home Report, I wasnít pressured to take one from the agentís usual contacts.

The only hitch arose when the initial prospective buyer was unable to complete the purchase as they actually had a property to sell before they could buy. They failed to mention this initially and with hindsight, I should have asked that question, or the agent could have asked.

The agent reacted quickly and found another buyer with no property to sell so the delay was only a matter of 4 weeks.

I would have no hesitation in using this agent again and I would recommend them to friends."
 
 
Team:
Grahame , Carole and a third girl whose name I cannot recall
 
 
 


Review 26 Aug 2019
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-Detached 4 Bedrooms, Dining Room, Public Room, Open planned Kitchen and Living area, utility room, bathroom and separate shower room. Garage and car port with well tended front and back gardens.
 
Cost: £350000
 

"Hopperís is a well established business with a professional and friendly service. We found all staff that we dealt with to be more than helpful and the personal service given by Graham Hopper was exceptional.

If ever we were to sell our property in the future we would have no hesitation in using the services of Hoppers Estate Agency."
 
 
Team:
Graham was in the main our point of contact.
 
 
 


Review 19 Aug 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement apartment golf and sea views Prestwick
 
Cost: £90000
 

"From first contact with Hoppers the service we received was first class being an older couple leaving what was our home for forty years was a bit daunting but the staff completely understood and made the whole process of selling the house and buying the apartment seamless and stress free keeping us informed all along the process I canít thank them enough their kindness they are such a happy team and nothingís a bother
Look after them Graheme Hopper you have a great workforce"
 
 
Team:
Mari, Carol
 
 
 


Review 20 Jul 2019
Recommended by customer in Ka9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A mid terraced 3 bed villa with integrated garage.
 
Cost: £185000
 

"Hoppers were approachable, friendly and professional at all times. They inspired confidence with their knowledge and expertise and made the entire process as stress free as possible. We would highly recommend them .
"
 
 
Team:
Grahame ,Carole, Marie,. Rachel and Anne
 
 
 


Review 18 Jul 2019
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat. Prestwick
 
Cost: £78000
 

"Great- job done"
 
 
Team:
Mari, Rachel & Carole
 
 
 


Review 13 Jul 2019
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached property in need of renovations but with an amazing view. Located in Prestwick Scotland the area has a shortage of the older type of property which this was.
 
Cost: £280000
 

"Could not have had a better service. Provided a WhatsApp so we could keep in touch easily. Answered questions when the agent was on holiday. Had local help such as cleaner, plumbers and removals which was a huge assistance.
Kept us up to date with all feedback and the property sold really quickly and although there was a question over damp it all went through with no problems.
Would certainly recommend this agent as they really can not do enough."
 
 
Team:
Graham Hopper
 
 
 


Review 4 Jul 2019
Recommended by customer in KA6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ex local authority semi-detached house within the village of Mossblown
 
Cost: £85000
 

"The whole experience with hoppers was a pleasure. I was sent a range of properties that the staff thought would meet my needs and then the perfect property came on the market and I was offered a swift viewing to suit my personal circumstances. On realising it was the property for me Mari moved quickly to take my offer to the seller and communication was excellent placing me as ease in what was a stressful and tense time.

In the past I often felt other estate agents were only interested in sales and the experience felt impersonal. This is not the case with hoppers they genuinely care about getting the best for both parties wether you are selling or buying and understand how big a choice of new home is.

Mari was my single point of contact throughout and was excellent from start to finish. I can't recommend Hoppers enough and thank them for getting me into my new home without a hitch."
 
 
Team:
Mari Noble
 
 
 


Review 2 Jul 2019
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached villa in excellent condition

"This is the only estate agent my husband and I will deal with. Grahame and his staff treat us as though we're the only ones on their books. All staff are knowledgeable and professional but very friendly. Communication is quick and where something is needing done, efficient.
Grahame takes a personal interest in his clients and he knew the type of property which would suit us and he found us exactly what we wanted. He isn't aggressive or pushy as other agents we came into contact with, he didn't try to talk us above our budget or push us into viewing properties we had no interest in.
Hoppers also sold our property and we found them quick to market the property with great exposure. Despite selling over a 2 week holiday period we had viewers and Grahame was excellent at being positive but realistic. House sold quickly and communication between us and Hoppers regarding offers was quick - Carol in the office was brilliant!
All round excellent service. Thank you.
"
 
 
Team:
Grahame, Carol, Rachel, Marie
 
 
 


Review 1 Jul 2019
Recommended by customer in KA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bought and sold property with this company.
 
Cost: £163500
 

"Fantastic Agent to work with on both the sale and purchase of our new property. Outstanding effort by the team to alloow a smooth process forbus especially in the short time scale we had to get thongs processed. 100% recommend to everyone looking to sell/buy"
 
 
Team:
Graeme Hopper, Mari Noble
 
 
 


Review 18 Jun 2019
Recommended by customer in ka9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, Monkton
 
Cost: £200000
 

"Great agency, would recommend to everyone! We sold our house after first viewing"
 
 
Team:
Greame, Mari, Rachel
 
 
 


Review 11 Jun 2019
Recommended by customer in Ka91
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Prestwick, Ayrshire
 
Cost: £310750
 

"Hoppers provides a friendly, professional and locally knowledgeable service. We were recommended to use Hoppers by a friend and were very happy by the personally tailored service. Graeme Hopper himself was helpful and approachable."
 
 
Team:
Graeme Hopper
 
 
 


Review 28 May 2019
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 3Bed in Ayr.
 
Cost: £100000
 

"I had the pleasure of meeting Mr Grahame Hopper at the house I was putting on the market to sell. Grahame gave me an honest valuation of the property and what the costs were for him to market & sell.
Grahame and his staff Carole, Rachael,& Mhari were always keeping me in the loop on how things were proceeding. They also took the viewings for me even at the weekend.
All in all a very professional job from start to finish."
 
 
Team:
Grahame,Carole,Mhari
 
 
 


Review 24 Apr 2019
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchased a 4 bedroom upper conversion flat in Ayr town centre.
 
Cost: £207500
 

"The Hoppers team were extremely helpful and knowledgeable when showing me round the property. Special recognition goes to Grahame Hopper for his personable and professional service and helped me find my forever home."
 
 
Team:
Grahame Hopper, Mari Noble
 
 
 


Review 23 Apr 2019
Recommended by customer in KA1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detatched 3 bed house in a rural village south of Kilmarnock
 
Cost: £135000
 

"Fantastic service. 2nd time we have used them and second time the property sold on the day it went live."
 
 
 
 


Review 9 Apr 2019
Recommended by customer in KA8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two Bedroom Bungalow, Ayr
 
Cost: £140000
 

"I cannot recommend Hoppers Estate Agents highly enough. From the ladies in the Estate Agent, to the Photographer up to Graham Hopper himself everyone was fantastic. Each person I spoke to or met with was very knowledgeable and possessed excellent Customer Service Skills.

This morning I was speaking with a taxi driver in Glasgow and he is looking to relocate to Ayr later in the year. I told him to go to Hoppers only. I will continue to sing their praises as often as I can.

Super job done by all, thank you."
 
 
Team:
Mairi; Rachel;Ann and Graham
 
 
 


Review 9 Mar 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two apartment mid terrace bungalow in Prestwick
 
Cost: £111000
 

"Grahame clearly explained everything involved in the marketing and selling of my mother's home. Being a local firm they have enviable knowledge of property marketing and sales in Prestwick. All aspects of the sale were dealt with in a highly professional manner and to my entire satisfaction. The whole team were very helpful and attentive, it was a pleasure to deal with them."
 
 
Team:
Grahame, Mari, Carole, Rachael and Marilyn
 
 
 

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