Farmer & Dyer - Sales

No 1 Prospect Street, Caversham
Reading
Berkshire
RG4 8JB

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating Farmer & Dyer - Sales 9.5/10
332 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 332 reviews since 2009
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" The experience was really good after I had got to the property viewing a bit late, Alex took her time and showed me around and and arranged further viewings. The Negotiations went well and Alex ma...."   more
 
" An excellent experience from the initial valuation through to completion? Offers were received within days of entering the market and one, 5,000 below the asking price, was accepted. The whole pro...."   more
 
" We're very happy with the service we received. Our purchase was of an older property which required a fair number of survey reports and inspections, and Damian and his colleagues were patient and hel...."   more
 
" They were professional and responsive to all emails."   more
 
About Us


Rated by Rightmove as the top selling agent in the RG4 postcode since 2017. Our prominent position in the heart of Caversham has provided the platform for our company to flourish since opening in 2001 and we have now moved well over 2000 clients. During this time the company has evolved steadily to become one of the most established and respected names in the local property arena.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 78%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 77%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 64%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 21
best 19
Buyer 16
buyers 28
buying 23
chain 14
communication 16
Damian 21
Dyer 116
estate 31
excellent 48
experience 23
extremely 21
F&D 25
Farmer 119
friendly 61
George 23
good 57
Great 29
happy 32
help 14
helped 17
helpful 82
highly 33
honest 18
impressed 15
informed 30
knowledgeable 19
local 23
market 41
offer 17
process 59
professional 85
property 83
purchase 26
queries 14
really 17
received 18
recommend 71
recommended 19
sale 63
sales 20
sell 29
selling 30
service 90
sold 24
stressful 15
team 37
Thank 16
viewings 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2020
Recommended by customer in RG4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
It was a 3 bedroom semi detached house.
 
Cost: £485000
 

"The experience was really good after I had got to the property viewing a bit late, Alex took her time and showed me around and and arranged further viewings.

The Negotiations went well and Alex managed to get the chain all in line for a pre Christmas moved which I was delighted to do."
 
 
Team:
Alex was very professional and knowledgeable.
 
 
 


Review 6 Feb 2020
Recommended by customer in RG4

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 1950''two bedroom semi detached, with separate garage in a popular area to the north of Reading, close to a shopping precinct, primary and secondary schools and doctors'' surgeries. Easy access to Reading railway station, with regular fast trains to Paddington, London. There is also a very good RailAir link via the M4 direct to Heathrow.
 
Cost: £340000
 

"An excellent experience from the initial valuation through to completion? Offers were received within days of entering the market and one, 5,000 below the asking price, was accepted.

The whole process was dealt with in a very professional and friendly manner, whilt displaying a thorough knowledge of the local property market."
 
 
Team:
Tom Dyer, partner; George, sales manager; Alex, negotiator.
 
 
 


Review 4 Feb 2020
Recommended by customer in RG4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A semi-detatched four bedroom Edwardian villa
 
Cost: £740000
 

"We're very happy with the service we received. Our purchase was of an older property which required a fair number of survey reports and inspections, and Damian and his colleagues were patient and helpful with these and with the consequent discussions with the vendors. We felt informed all the way through, and assisted with practicalities like key access and repeat viewings. They were also reassuring when we were waiting to get exchange and completion over the line. All in all they were a pleasure to deal with."
 
 
Team:
Damian Farmer
 
 
 


Review 27 Jan 2020
Recommended by customer in RG4

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in Reading

"They were professional and responsive to all emails."
 
 
 
 


Review 26 Jan 2020
Recommended by customer in RG4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 1920s house, Caversham Heights
 
Cost: £765000
 

"Farmer and Dyer were helpful, professional and knowledgeable. They helped us market and sell our house very quickly and helped us secure the house we were very keen to buy keeping all parties happy and informed along the way despite a quite lengthy period due to waiting for probate on the house were buying at the top of the chain.
Their photos and advice on presenting our property were spot on and no doubt helped us to sell our house quickly.
We were kept updated and in the loop at all times and we were very happy with the service they provided."
 
 
Team:
Damian, Tom, Alex, Holly and George
 
 
 


Review 24 Jan 2020
Not Recommended by customer in RG4

 I'm: Male 

 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house, Caversham.
 
Cost: £750000
 

"Helpful and knowledgeable but not reliable at properly securing the property after conducting viewings - 4 incidents: alarm not set, keys not secured, gate left unlocked, window left open."
 
 
 
 


Review 24 Jan 2020
Recommended by customer in RG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached family house in Caversham
 
Cost: £535000
 

"We were very happy indeed with the service provided at each stage of the process. The agents were at all times helpful and professional. Any advice we sought from them proved to be very sound and they certainly helped to make the whole transaction as stress free as possible. Since we had not been in the property market for several decades, we were very grateful to be able to rely upon their expertise with confidence."
 
 
Team:
Alex was a star! But also Damian, Tom, Holly, Gretel and George
 
 
 


Review 23 Jan 2020
Recommended by customer in RG4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Caversham, detached 5 bed house about 20 years old
 
Cost: £1200000
 

"Farmer and Dyer have been fantastic all the way through my purchase. They did a lot of viewings with me on lots of different houses and were always helpful and happy to do so.
All members of the team have excellent local knowledge and a personal approach that I have found missing in other estate agents.
I am delighted that they found me the right house in the end, they were also excellent from when my offer was accepted all the way through to completion and with my subsequent queries since I have moved in.
I would definitely use them in the future."
 
 
Team:
Damian, George and Alex
 
 
 


Review 23 Jan 2020
Recommended by customer in RG4

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed Victorian terrace
 
Cost: £415000
 

"Very happy with service received"
 
 
Team:
George absolutely fantastic
 
 
 


Review 23 Jan 2020
Recommended by customer in RG4

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bedroom property in Caversham Berkshire
 
Cost: £500000
 

"Farmer and Dyer were very professional and kept us updated at all times. We could not fault their service."
 
 
Team:
George and Alex
 
 
 


Review 11 Dec 2019
Recommended by customer in RG4

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom semi detached property
 
Cost: £340000
 

"I would recommend to buy a property from Farmer and Dyer. A friendly group of people. They helped me go through the process very smoothly. The entire process from offer accepted to completion was done very quickly."
 
 
 
 


Review 10 Dec 2019
Recommended by customer in RG4

 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached property, Caversham Heights.
 
Cost: £500000
 

"I was perfectly satisfied with the conduct of all the staff. Initially the property was on the market with Phillip Baker but due to their personal circumstances, transferred to Farmer and Dyer. The lead contact was very proactive and regularly updated me on progress. I would be happy to recommend to others."
 
 
Team:
Principally Alex Howard-Jones.
 
 
 


Review 9 Dec 2019
Recommended by customer in RG46
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached house North of Reading with a double garage and en-suite bathroom. Within about 15 minutes walk to Reading mainline station and close to Caversham town centre.
 
Cost: £650000
 

"I'd used F & D to rent out my property for about a year before deciding to sell it through them, so they knew the house and area well. I couldn't accept their standard sale terms and conditions but one of the owners agreed my proposal to amend them without any fuss. Essentially I didn't want to pay two agents if I needed to change agents.

I dealt mainly with George Hodder but also with Alex, and both acted very professionally and took my comments and wishes into account. The sale took about four months from agreeing the sale price to completion, but this was partly because I was in no hurry and was receiving monthly rent, my buyers had to find replacement buyers at one stage, and they wouldn't exchange until my tenants had vacated the property - I understand this is usual.

So I'd recommend F & D to my neighbours and friends and thank them for a job well done. I judge that my sale was very ordinary, so am unable to give them the top mark, as they only needed to do a fairly standard job.

"
 
 
Team:
George Hodder and Alex
 
 
 


Review 9 Dec 2019
Recommended by customer in RG4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi-detached house located in Emmer Green, Berkshire
 
Cost: £350000
 

"We originally wanted to sell our house in September 2018 through F&D, but due to a chance in our circumstances we decided to postpone the marketing of our property. F&D were very understanding and accommodating at this time, and we said we would always come back to them should we wish to try to sell our house again. In mid-2019 we were ready to sell and F&D picked up where they left off without any issues. Professional and friendly throughout the marketing/sales process at all times. We felt they were honest and open with us, and after we had accepted an offer, F&D were very helpful with providing advice and recommending tradesmen to help us with minor repairs and servicing needed for the Buyer."
 
 
Team:
Alexandra Howard-Jones and George Hodder
 
 
 


Review 9 Dec 2019
Recommended by customer in RG30
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached house in Caversham, Reading. The property is approximately 70 years old and is located less than 1 mile from Caversham. It has good access to the centre of Reading and local routes into and out of Caversham and Reading. The property has 4 bedrooms and 2 reception rooms. It was in need of some updating but nothing that required immediate attention. The property has a reasonably good-sized back garden and a garage as well as driveway parking.
 
Cost: £617000
 

"I have used Farmer & Dyer previously and was happy with the services they provided, hence my decision to use them again for this sale. Due to personal circumstances, it was important for me to have a high degree of confidence that buyers could be found and were able to proceed, at a price that was acceptable.

Owing to the current market conditions, there were not as many offers received on the property as I would have expected but I was happy and relieved that a suitable offer was made and that completion of the sale took place.

I am confident that Farmer & Dyer did all that they could to secure the sale of the property and that they dealt with a number of issues arising promptly and within budget.

If purchasing and/or selling in the Caversham area, I would have no hesitation in recommending this firm to potential clients. I will probably make use of their services in the future."
 
 
Team:
Damian Farmer, George
 
 
 


Review 29 Oct 2019
Recommended by customer in RG4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We purchased a detached bungalow in the Emmer Green area
 
Cost: £520000000
 

"Friendly and professional team who were polite at all times and were accommodating with any requests that we had throughout the process of purchasing. Would recommend to others."
 
 
Team:
Daminan, George and Alex
 
 
 


Review 23 Oct 2019
Recommended by customer in RG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Parcel of land on Caversham Park Village, Reading
 
Cost: £15000
 

"Damian Farmer at Farmer & Dyer provided us with an exceptional service over the sale of our piece of land. The sale was long and complicated at times (no fault of Farmer & Dyer) but we were always keep well informed and nothing was too much trouble.
I can highly recommend them for their service and professionalism.
Great job, many thanks!"
 
 
Team:
Damian Farmer
 
 
 


Review 11 Oct 2019
Recommended by customer in Rg4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Near reading (Caversham), 5 bedroom house.
 
Cost: £930000
 

"It was a very difficult purchase and Farmer and Dyer had a difficult time holding it together. We did sometimes feel frustrated that communication seemed a little chaotic, but generally they did a great job in difficult circumstances. We particularly appreciated that Damian himself took the sale on and became our primary contact."
 
 
Team:
George and Damian
 
 
 


Review 11 Oct 2019
Not Recommended by customer in RG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terrace house in Reading
 
Cost: £339950
 

"We struggled to get any feedback during the buying process. I don't remember any calls being initiated by the agent until we were being pressed to pay the deposit. We had to call to get any information.

Being at the bottom of the chain we felt very much like the poor relation. We tried to be flexible throughout the process but those higher up the chain invariably got what they wanted (in terms of exchange and completion dates) and we were expected to fall in line. We didn't get the impression that the agent was working hard on our behalf - perhaps because we were only buying and not selling!"
 
 
Team:
George and Alex
 
 
   Business Reply:

Thanks for your comments.

We've taken on board your feedback and will look to improve our levels of communication.

All the best in your new home.
 


Review 11 Oct 2019
Recommended by customer in RG4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat, Caversham
 
Cost: £252500
 

"The personal service at Farmer and Dyer is exceptional, as the owners of the business themselves are heavily involved in all aspects of the day to day business and their staff just deal with whatever is asked of them, immediately and professionally. One of the few businesses today who actually always honour a promise to "call you back"!"
 
 
Team:
Tom Dyer
 
 
 

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