Cubitt & West - Sales

30 Church Street
Reigate
Surrey
RH2 0AJ

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Cubitt & West - Sales 9.6/100
13 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 13 reviews since 2011
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent service. Business like: professional, courteous, knowledgeable, good communication within team very helpful. Could not be faulted in anyway."   more
 
" I bought this maisonette on behalf of my mother and Nicky handled the sale. When my husband & I sold our house a year previously it was Nicky who helped us again. I was totally impressed with her and...."   more
 
" In general excellent. 2 faults. Original valuer possibly overpriced the property which resulted in viewings from a higher price bracket No offers, until price was reset into a range (3 months...."   more
 
" I used the Reigate office they all were fantastic but in particular Mrs Nicky Murrell the transaction wouldn’t have happened without her."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 71%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 83%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

communication 2
Excellent 8
friendly 2
helpful 3
Nicky 3
professional 2
property 2
Reigate 3
resulted 2
sale 4
service 5
team 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Feb 2013
Recommended by customer in RH1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached house. Red brick building-1907 panoramic views.
 

"Excellent service. Business like: professional, courteous, knowledgeable, good communication within team very helpful. Could not be faulted in anyway."
 
 
 
 
 
 

Review 9 Feb 2013
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Location:- Woodhatch Reigate. Features:- 4 car parking, v large garden, extended ground floor, loft room. Quite location.
 

"In general excellent. 2 faults.

Original valuer possibly overpriced the property which resulted in viewings from a higher price bracket

No offers, until price was reset into a range (3 months wasted time)."
 
 
 
 
 
 

Review 9 Feb 2013
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
First floor maisonette within walking distance of town. Two bed property with balcony.
 

"I bought this maisonette on behalf of my mother and Nicky handled the sale. When my husband & I sold our house a year previously it was Nicky who helped us again. I was totally impressed with her and Cubitt’s – both experiences have been excellent."
 
 
 
 
 
 

Review 8 Feb 2013
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Unusual detached – new but reclaimed materials - south east.
 

"I used the Reigate office they all were fantastic but in particular Mrs Nicky Murrell the transaction wouldn’t have happened without her."
 
 
 
 
 
 

Review 7 Feb 2013
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian semi- lovely condition great location south east.
 

"Reigate office of Cubitt - fantastic staff especially Mr Nicky Marrell – she was amazing."
 
 
 
 
 
 

Review 6 Feb 2013
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat with two bedrooms in Reigate.
 

"C& W found buyer and progressed sale with solicitors who were very slow."
 
 
 
 
 
 

Review 22 Nov 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat in Edwardian conversion in Reigate.
 

"First rate service, could not have hoped for better."
 
 
 
 
 
 

Review 20 Nov 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached 1930’s house with garden, many original features e.g. fireplaces located in Reigate, Surrey.
 

"The agents were helpful, responded quickly to queries and facilitated a difficult completion process. We appreciated the professional & friendly service they provided."
 
 
 
 
 
 

Review 15 Nov 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced, 3 bed house, garden & drive.
 
 
 
 
 

Review 13 Nov 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed terraced modern house, with garden, garage and driveway. Located in Surrey.
 

"The team were excellent. They went above and beyond their remit to help achieve a sale and eventually see the sale through the legal system. Very friendly and very helpful. We would have no hesitation in recommending them to friends."
 
 
 
 
 
 

Review 21 Sep 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Seventies terraced three bedrooms. Reigate
 

"Excellent service, excellent communication, excellent support."
 
 
 
 
 
 

Review 15 Sep 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in Cul-de-sac location on high ground in Reigate, with view to Reigate Hills.
 

"Excellent marketing, realistic price, open day viewing, resulted in the sale of the property in about 10 days only. No problems or difficulties experienced."
 
 
 
 
 
 

Review 14 Sep 2011
Recommended by customer in RH2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace house in Reigate. In need of some modernisation.
 

"I received an excellent service from all the staff at Cubitt & West Reigate. Particularly, the manager Victoria Catton who is excellent."
 
 
 
 
 
 
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