Jones & Redfearn - Sales

3-5 Russell Road
Rhyl
Clwyd
LL18 3BS

Estate Agents

Listed under:  Estate Agents
75% recommended   Rating Jones & Redfearn - Sales 7.9/100
8 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 7.9 /10 Overall Rating 7.9/10
Based on 8 reviews since 2009
 
 
 
Professional 8/10 Professional Rating 8.0
The firm acted professionally at all times
 
Knowledgeable 8.1/10 Knowledgeable Rating 8.1
The firm showed a good knowledge of local market conditions
 
Friendly 7.5/10 Friendly Rating 7.5
The staff are friendly and give clear and helpful information
 
Helpful 8/10 Helpful Rating 8.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Jones and Redfearn provided a satisfactory service, 80% of the time. However, there were several instances where queries were not dealt with and calls were not returned. They often insisted that only ...."   more
 
" One of the staff absolutely useless. Works Saturdays only. Internet description was totally inaccurate. Three runs and whole of basement flat not listed."   more
 
" Generally service good. We did seem to push for the service provided more than perhaps we should have needed to at certain stages."   more
 
" Difficult to sell because of credit crunch and difficult for buyers to arrange mortgages. Long period to sell, 16 months J and R staff were helpful during the whole period."   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 60%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 33%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 40%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Difficult 2
helpful 2
sell 3
service 2
£130000 1
absolutely 1
advice 1
approach 1
available 1
basement 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 27 Nov 2009
Not Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Jones and Redfearn provided a satisfactory service, 80% of the time. However, there were several instances where queries were not dealt with and calls were not returned. They often insisted that only one of their staff was familiar with my case, and he was rarely if ever available. The rest of the staff were polite and tried to help, but the poor levels of communication and at times, courtesy definitely delayed the completion of the sale."
 
 
 
 
 
 

Review 7 Nov 2009
Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"One of the staff absolutely useless. Works Saturdays only. Internet description was totally inaccurate. Three runs and whole of basement flat not listed."
 
 
 
 
 
 

Review 6 Nov 2009
Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 storey end terrace with basement.
 

"Generally service good. We did seem to push for the service provided more than perhaps we should have needed to at certain stages."
 
 
 
 
 
 

Review 16 Oct 2009
Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
 
 

Review 15 Oct 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 2 bed bungalow with garage front garden and large rear garden.
 

"Difficult to sell because of credit crunch and difficult for buyers to arrange mortgages. Long period to sell, 16 months J and R staff were helpful during the whole period."
 
 
 
 
 
 

Review 15 Oct 2009
Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We had no problems from start to finish and found the company very helpful."
 
 
 
 
 
 

Review 14 Oct 2009
No Recommendation by customer in LL18
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow gardens front & rear small kitchen, bathroom with suite (3 piece) patio doors to 1 bedroom double glazed throughout garage.
 

"The agent seemed to make very little effort to market the property. I would have liked to see a much more proactive approach. It was on the market for two years in a falling market, none of this is the agents fault. The original valuation was £130,000 but we were given very little advice on whether to lower the price. We had to contact them for information. They did not instigate contact. In the end we were desperate to sell."
 
 
 
 
 
 

Review 14 Oct 2009
Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Completely satisfied. Would recommend this firm to buy or sell. Louise looked after us and kept us informed."
 
 
 
 
 
 
Back to top

1