Charles Orlebar Estate Agents - Sales

10-12 High Street, Higham Ferrers
Rushden
Northamptonshire
NN10 8BL

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Charles Orlebar Estate Agents - Sales 9.5/100
15 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 15 reviews since 2010
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We've never met a nicer letting agent than Lisa Warne at Charles Orlebar. The help and guidance we have received from her has gone above and beyond expectations. As letting a property goes, we incurr...."   more
 
" Brilliant."   more
 
" Excellent service. Total satisfied from start to finish. Would recommend them to anyone."   more
 
" Very pleased with the service we were given. Would recommend to others"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 82%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 40%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Charles 2
dealing 2
Excellent 2
help 3
Liz 2
Orlebar 2
professional 2
recommend 3
sale 2
service 3
Weve 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jun 2014
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom rental property in Higham Ferrers, Northamptonshire.

"We've never met a nicer letting agent than Lisa Warne at Charles Orlebar. The help and guidance we have received from her has gone above and beyond expectations. As letting a property goes, we incurred a few minor issues at the beginning, but Lisa has always gone out of her way to promptly sort out any issues we've had, making our lives a lot less stressful! She is extremely professional and easily contactable at all times. We would look forward to dealing with Lisa again in the future and recommend her without a doubt."
 
 
Team:
Lisa Warne
 
 
   Business Reply:
Hi Roisin

Thank you for kind comments and acknowledgement of Lisa's attention, she will be very proud that her hard work is appreciated.

Regards

Charles Orlebar and team
 

Review 18 Jun 2014
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
7 yr old, 3 storey house on Cul-de-Sac in rural area.
 
 
 
 
 

Review 16 Jun 2014
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 3 storey town house with conservatory in a quiet area. Victorian terraced property in good order. Price £185000.
 

"Brilliant."
 
 
 
 
 
   Business Reply:
Hi Terry and Kathryn

Thank you for your kind comments, so glad to have come good for you coordinating the sale of two houses allowing the move to your new home.

Regards

Charles Orlebar and team
 

Review 9 Jun 2014
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached modern house.
 

"Excellent service. Total satisfied from start to finish. Would recommend them to anyone."
 
 
 
 
 
   Business Reply:
Hi Valerie

Thank you for your kind comments and recommendations! So sad to lose you to another part of the world - Liz and her team will miss you!

Regards

Charles Orlebar and team
 

Review 8 Jun 2014
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow detached, in area we were looking for.
 
 
 
 
   Business Reply:
Hi Peter & Ruth

Thank you for your ratings and comments, I hope you have settled in to that lovely bungalow. We will be here to help you again another day!

Regards

Charles Orlebar and team
 

Review 6 Jun 2014
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold 4 bed dedtached Purchased 3 bed detached

"Very pleased with the service we were given. Would recommend to others"
 
 
Team:
Liz
 
 
   Business Reply:
Hi Mary

Thank you for your kind comments - hope you are now settled and making home in the new house!

Regards

Liz and Team
 

Review 5 Jun 2014
Recommended by customer in PE8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 6 bedroom house

"We used this firm previously to buy the house 8 years ago.At all times our dealing with them was professional and we felt our sale was safe in their hands.Our thanks must go to Liz who went beyond the call of duty to chase queries and answer our questions."
 
 
Team:
Elizabeth Daker
 
 
   Business Reply:
Hi Denise

Thank you for your kind comments and recognition for the work put in by Liz. Happy to repeat it all over again for you another day - even in Hemington!

Regards

Charles Orlebar and team
 

Review 28 Sep 2010
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 24 Sep 2010
Recommended by customer in NN8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Liz & Geoff went the extra mile to help our sale go through."
 
 
 
 
 
 

Review 22 Sep 2010
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Sep 2010
Not Recommended by customer in NN9
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Sep 2010
Recommended by customer in NN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service from Charles Orlebar."
 
 
 
 
 
 

Review 15 Sep 2010
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build 2001 fully carpeted, fully fitted kitchen, all whites.
 
 
 
 
 

Review 15 Sep 2010
Recommended by customer in NN8
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"This was a tricky sale/purchase. They did everything they could to help. Very grateful indeed."
 
 
 
 
 
 

Review 15 Sep 2010
Recommended by customer in NN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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