John Jeffery of Salisbury - Sales

42 Castle Street
Salisbury
Wiltshire
SP1 3TT

Estate Agents

Listed under:  Estate Agents
67% recommended   Rating John Jeffery of Salisbury - Sales 8.6/100
6 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 8.6 /10 Overall Rating 8.6/10
Based on 6 reviews since 2009
 
 
 
Professional 8/10 Professional Rating 8.0
The firm acted professionally at all times
 
Knowledgeable 8.7/10 Knowledgeable Rating 8.7
The firm showed a good knowledge of local market conditions
 
Friendly 8.8/10 Friendly Rating 8.8
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Douglas Smith that John Jefferies sold this property without declaring that the seller was convicted [] , who was serving or who served a jail sentence. To add insult to injury £500 extra was paid the...."   more
 
" We dealt with Mr. Douglas Smith through the whole process. He was pleasant, polite and thoroughly professional throughout. The purchase took 5 weeks from offer acceptance to completion. It never felt ...."   more
 
" Very helpful, helped with my move and disposing of furniture called in engineer when central heating needed repair. Liased with my financial advisor still keep in touch."   more
 
" I have found all staff very helpful throughout."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Accuracy: 50%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Douglas 2
property 2
Smith 2
who 1
£500 1
acceptance 1
advisor 1
bought 1
called 1
carpets 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Jul 2009
Not Recommended by customer in SP1
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Douglas Smith that John Jefferies sold this property without declaring that the seller was convicted [] , who was serving or who served a jail sentence. To add insult to injury £500 extra was paid the curtains, carpets etc. Knowingly I would not have bought the property let alone give £500 to a [] for items I could not now live with."
 
 
 
 
 
 

Review 20 Jul 2009
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Jun 2009
No Recommendation by customer in SP1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We dealt with Mr. Douglas Smith through the whole process. He was pleasant, polite and thoroughly professional throughout. The purchase took 5 weeks from offer acceptance to completion. It never felt like Douglas had just read the details of the property just prior to a viewing and we viewed several properties prior to purchase."
 
 
 
 
 
 

Review 10 Jun 2009
Recommended by customer in SP1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 8 Jun 2009
Recommended by customer in SP1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very helpful, helped with my move and disposing of furniture called in engineer when central heating needed repair. Liased with my financial advisor still keep in touch."
 
 
 
 
 
 

Review 6 Jun 2009
Recommended by customer in SP2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I have found all staff very helpful throughout."
 
 
 
 
 
 
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