Colebrook Sturrock - Sales

The Green
Saltwood
Kent
CT21 4PS

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Colebrook Sturrock - Sales 9.7/100
36 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 36 reviews since 2016
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Due to a very stagnant market, we had to drop our price £75,000 to obtain a sale. However, we wanted the farm to go to a family who appreciated the property and location, amongst farming land, which T...."   more
 
" Sale took for too long exchange/completion had no choice in date time due to chain. Felt my feelings did not count due to living apart. From my ex. it was my ex who choice to go with the firm. "   more
 
" Absolutely professional and friendly service from start to finish . Highs and lows of process handled with skill and diplomacy"   more
 
" We found Andrea and Helen to be fantastic. They were incredibly helpful and friendly throughout the house buying process. Our own agent was very unhelpful and unresponsive so dealing with Andrea and H...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 84%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 85%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 77%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 94%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
Andrea 5
branch 2
buyer 2
buyers 3
buying 3
clear 2
Colebrook 12
communication 4
contact 3
estate 5
excellent 5
extremely 5
fantastic 4
finish 3
friendly 10
Good 5
grateful 3
happy 5
Helen 4
help 3
helpful 14
Highly 6
information 3
informed 4
interest 3
Jackie 3
just 3
market 6
offers 3
polite 3
process 9
professional 9
professionally 3
property 9
questions 3
quickly 3
received 3
recommend 7
regular 4
round 3
sale 7
SAltwood 7
service 14
Sturrock 10
support 4
team 5
Thank 3
updated 3
viewings 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Apr 2024
Recommended by customer in TN25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small equestrian farm 4.5 - 5 acres, outbuildings, stables large arena 2 bed, 2 reqt, bungalow, triple garages, large garden, Very rural location, beautiful views.
 

"Due to a very stagnant market, we had to drop our price £75,000 to obtain a sale. However, we wanted the farm to go to a family who appreciated the property and location, amongst farming land, which Toby achieved. We were given sound, helpful advice throughout by both Andrea and Nicky, overseen by Toby. They also provided a lot of extra information to assist with our move, above and beyond their considered remit. Helen was always on hand to assist with this. We remain most grateful. "
 
 
 
 
Team:
Toby Nicky Andrea Linda Helen
 
 
 

Review 2 Aug 2023
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom town house in Hythe.
 

"Sale took for too long exchange/completion had no choice in date time due to chain. Felt my feelings did not count due to living apart. From my ex. it was my ex who choice to go with the firm. "
 
 
 
 
Team:
Nicola Seward
 
 
 

Review 3 Nov 2019
Recommended by customer in Ct21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom townhouse Hythe Kent

"Absolutely professional and friendly service from start to finish . Highs and lows of process handled with skill and diplomacy"
 
 

Alexandra Corniche
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie and Helen
 
 
 

Review 2 Sep 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached home in Hythe.

"We found Andrea and Helen to be fantastic. They were incredibly helpful and friendly throughout the house buying process. Our own agent was very unhelpful and unresponsive so dealing with Andrea and Helen was like a breath of fresh air - they always returned calls and kept us updated throughout the process. We cannot fault them and are very grateful for their help."
 
 

Britten Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Helen and Andrea
 
 
 

Review 31 Aug 2019
Recommended by customer in CT4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroomed detached property with sea views.

"Jackie Davies and her team in the Saltwood office were fantastic at every stage of the process. This included sensitive handling of tenants, preparation of a professional marketing leaflet and skilled dealings with potential buyers. Ultimately Jackie's knowledge of the market and the requirements of the buyers, ensured a swift, hassle free sale with little need for price haggling. Jackie's advice and support throughout the process was invaluable and other members of her team were equally responsive and helpful. Overall we could not have wanted for a better service from our estate agent."
 
 

Bybrook Field
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie Davies, Andrea Johnson
 
 
 

Review 22 Jul 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchase of a 4 bedroom detached house in Saltwood, Kent

"Colebrook are thoroughly professional, considerate and personable estate agents. Our house was on the market for some time and throughout they kept us informed of the process and updated us on market conditions and interest in the property. They made sure we felt that we were treated as a priority customer and eventually helped us to find the house of our dreams, for which we are incredibly grateful."
 
 

Castle Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Andrea, Jackie, Helen
 
 
 

Review 21 Jul 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Hythe

"The Saltwood team were extremely helpful throughout the whole process. We were kept fully informed and updated. We would recommend Sturrock and Colebrook unreservedly."
 
 

Castle Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie and Andrea
 
 
 

Review 24 Jun 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached three-bedroom house on a cul-de-sac in Hythe, Kent.

"We were happy with the service provided, and the efforts of the Office to see the purchase through to completion."
 
 

Turnpike Hill
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Andrea, Audrey and Jackie.
 
 
 

Review 9 May 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in quiet area
 
 
 
Team:
Andrea
 
 
 

Review 8 Apr 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached Hythe

"We would highly recommend Andrea and the team at Colebrook Sturrock, Saltwoood. We purchased a house and for various reasons (on our part) it took a verylong time to go through. We had regular contact with Andrea and she always worked well between us and the seller. We trusted her to relay information and always came back to us quickly with any questions we a raised.

When Andrea wasn't available the others in the office always knew what was going on and if needed would promptly come back to us. Helen was great she did the viewings with us. Overall a fantastic Estate Agency that provide exceptional customer excellence and services."
 
 

Bridge Close
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Andrea Johnson, Helen Nimmons
 
 
 

Review 3 Apr 2019
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached House, currently 3 flats. Hythe

"The team have been exemplary throughout the process, providing professional support and excellent communication at every stage.

Probably the best team we’ve ever used in 6 house moves."
 
 

The Ledge & Over Ledge
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie, Andrea, Helen, Audrey
 
 
 

Review 7 Nov 2018
Recommended by customer in ME4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom apartment

"Excellent communication at all times, keeping me informed quickly and professionally of any issues. Staff very friendly and helpful at all times.
Highly recommended and excellent service."
 
 

Hume Court
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
All Staff.
 
 
 

Review 26 Oct 2018
Recommended by customer in Ct21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom 2bathroom cottage

"They were professional at all times and friendly. There was always an agent to talk to in the office or if I sent an email I always received a prompt reply. I found it very useful to use a local business in SAltwood as they know the market very well and were on hand to talk to and or accompany any prospective buyers around. Even the gentleman that put the for sale board up was polite and friendly. I was home one day when he came to put the soldsubje t to contract up and he asked where I was moving to ,shook my hand and wished me well. I noticed he had a cloth with him and wiped some cobwebs off the board,a little detail but to run a service well, little things matter.

I found all the staff working in the office easy to talk to and very helpfull.

I would not hesitate to recommend others to use this business."
 
 

Old Saltwood Lane
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Andrea , Jackie
 
 
 

Review 29 Aug 2018
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom house in large plot of land with views of The English Channel. Master bedroom has ensuite and balcony overlooking the sea. Family bathroom serves the other bedrooms. Three bedrooms face the sea. Downstairs is a large kitchen and utiliy room. Large entrance hall with wash room, dining room with sun room, lounge leading to a conservatory. The garden is laid to lawn with large flower borders, apple and pear trees. A large wooden shed completes the picture.

"They were a pleasure to work with. Being a widow they explained everything carefully and involved my son in the whole process. E mails were always sent to both of us,. We were kept in touch every step of the way and they were always at the end of the phone to answer any questions. Thank you very much for making it such an easy process."
 
 

Swiss Way
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Audrey and Jackie
 
 
 

Review 23 Aug 2018
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow Saltwood Hythe lovely secured garden.
 

"Andrea was truly exceptional. Tricky probate situation but she kept on the case with polite good humour and persistence. Seller's solicitors also a nightmare. Cannot praise Andrea highly enough for keeping me save! I am not always easiest person to deal with but she handled me brilliantly. "
 
 
 
 
 
 

Review 29 May 2018
Recommended by customer in SA15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
TWO PROPERTIES DEALT WITH - ONE IN DOVER THE OTHER IN FOLKESTONE

"Excellent all round service."
 
 

Connaught Rd
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 28 May 2018
Recommended by customer in Ct16
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow. Temple Ewell

"Colebrook Sturrock have just sold my property, from beginning to end they have been friendly, professional and extremely knowledgeable. They have gone over and above to help and support me throughout this time, with particular thanks to Helen Nimmons who has been amazing throughout. I would highly recommend this service. Thank you."
 
 

Malvern Meadow
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Helen Nimmons, Audrey Craddock, Jackie Davies
 
 
 

Review 24 Feb 2018
Recommended by customer in Ct19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace Victorian house in Folkestone

"The staff in the Saltwood branch are wonderful. Very helpful, professional and polite and offered us wonderful service from start to finish. This was the first time we'd sold a property and we were amazed to see it go through to exchange of contracts within just 5 weeks. Colebrook Sturrock worked hard to find us the right buyer & agreed an offer in excess of our asking price so all round very happy indeed.. Would highly recommend the firm. Thank you to everyone."
 
 

16 Ethelbert Road
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jackie, Helen N, Andrea, Audrey, Helen B
 
 
 

Review 7 Feb 2018
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 

"Please note i am extremely satisfied by the agents Colebrook Sturrock."
 
 
 
 
 
 

Review 23 Nov 2017
Recommended by customer in CT21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house in cul de sac location with sea views.

"Having suffered very poor service from the agency who initially marketed our property, we were extremely pleased with the excellent service from Colebrook Sturrock.

We were kept informed about interest in our property and the position of the interested parties. They were happy to undertake accompanied viewings or leave us to conduct viewings at convenient times for all parties. Once a buyer had been found they kept in touch with the buyer's estate agent and solicitors to chase progress and make sure everything went through as smoothly as possible despite some issues with the buyer's buyer."
 
 

Blackhouse Rise
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mainly Andrea, Jackie, Audrey, Helen
 
 
 
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