Colebrook Sturrock - Sales

19 Market Street
Sandwich
Kent
CT13 9DA

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Colebrook Sturrock - Sales 9.7/100
175 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 175 reviews since 2007
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very good service will recommend."   more
 
" From the minute we phoned to ask for a valuation and until we dropped in the keys we couldn't fault this company. They were exemplary. Their advice and the way our house was marketed was excellent and...."   more
 
" Both Lynne and Carrie, were a fantastic help throughout our buying process. It was a real pleasure working with them to secure our ideal property. Myself and Laura, would like to thank both Lynne an...."   more
 
" We found the whole team to be professional and very helpful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 71%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 65%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 60%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 99%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 5
advice 6
buyer 5
calls 4
Colebrook 13
communications 4
details 6
easy 4
efficient 10
estate 7
excellent 26
fantastic 4
friendly 10
good 19
great 7
Happy 4
help 4
helpful 27
highly 9
impressed 4
informed 4
King 8
knowledge 5
knowledgeable 5
like 4
local 5
market 6
months 4
offer 9
people 5
Philip 7
phone 5
photos 4
pleased 4
polite 7
problems 4
process 7
professional 30
property 19
purchase 6
received 4
recommend 12
sale 16
sandwich 5
service 25
sold 8
Sturrock 13
team 10
Thank 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Sep 2021
Recommended by customer in CT3
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed cottage
 
Cost: £292500

"Very good service will recommend."
 
 
 
 
Team:
Lynne Philip Carrie Kim
 
 
 


Review 27 Aug 2021
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed terraced house in a village with large rear garden.
 
Cost: £265000

"From the minute we phoned to ask for a valuation and until we dropped in the keys we couldn't fault this company. They were exemplary. Their advice and the way our house was marketed was excellent and we had offers on the first reviewing day. After accepting our offer came and Lynne worked tirelessly to get the chain moving as quickly as possible and answer any questions we had. They kept us constantly updated not only by email but in person with phone calls. Nothing was ever too much trouble and however busy they were cheerful, polite, and made you feel valued at all times. Can't recommend highly enough"
 
 
 
 
Team:
Philip King Carrie Crelling
 
 
 


Review 22 Jun 2021
Recommended by customer in CT3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Cul-de-Sac in quiet village
 
Cost: £300000
 
 
Team:
Phillip Carrie
 
 
 


Review 27 May 2021
Recommended by customer in CT3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom, detached, passivhaus standard house. Rural location
 
Cost: £575000

"Both Lynne and Carrie, were a fantastic help throughout our buying process.
It was a real pleasure working with them to secure our ideal property.
Myself and Laura, would like to thank both Lynne and Carrie very much for everything they have done to help.
Thanks again
Dan and Laura "
 
 
 
 
Team:
Lynne Carrie
 
 
 


Review 17 May 2021
Recommended by customer in LT3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed terrace house located in a small village. The property has a large garden and an open space.
 
Cost: £235000
 
 
Team:
Carrie Crelling Lynne Trapella
 
 
 


Review 25 Mar 2021
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed terraced cottage in Sandwich Kent.

"We found the whole team to be professional and very helpful."
 
 
Team:
Carrie and Lynn
 
 
 


Review 23 Mar 2021
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached property on Strand Street Sandwich
 
Cost: £435
 

"We came to see the property to be met by your agent who we found to be professional with a great knowledge of the local area . Once we committed to purchase all negotiations were carried out seamlessly and whenever we required information or asked questions we received the answers we needed . Thank you very much."
 
 
Team:
Philip King
 
 
 


Review 26 Feb 2021
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Now sold
 

"Ditto"
 
 
 
 
Team:
Mr P King Kim Gibson
 
 
 


Review 9 Feb 2021
Recommended by customer in CT3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi detached house with large rear garden.
 
Cost: £270000

"We could not have asked for a better team, they made reselling our house easy. We would like to thank them all and we would highly recommend them. "
 
 
 
 
 
 


Review 18 Jan 2021
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Happy new year keep safe and well.

Julie"
 
 
 
 
 
 


Review 4 Jan 2021
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed house in Sandwich, Kent.
 
 
 
 
 


Review 4 Jan 2021
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached grade II listed cottage, cul-de-sac, Sandwich with separate garage(2 bed).
 
Cost: £345000

"This was a difficult sale (unexpectedly) and took 18 months to achieve and involved 5 buyers.

The agent remained professional and helpful throughout and exhibited patience, tact and diplomacy."
 
 
 
 
 
 


Review 22 Dec 2020
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 2 bedroom house in eastry kent.
 
Cost: £190000

"All discussions were via sandwich office.

Team were helpful in their management of our purchase were collaborate when viewing access was required.

COVID procols were always a high priority."
 
 
 
 
 
 


Review 14 Dec 2020
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 4 bed detached cottage with large garden and private garden. Equidistant to Margate, Broadstairs and Ramsgate set off main roads but very close to Westwood Cross.
 
Cost: £483000

"The house had been in our ownership and occupation for 42 years. It was a great family home, with a large and interesting garden plus drive with ample parking.

This is a 'Marmite' house and required a certain type of purchaser. We had a lot of interest and finally the couple who purchased were exactly the profile of people that I envisaged the house would suit."
 
 
 
 
Team:
Carrie Lynne Simon
 
 
 


Review 15 Jun 2020
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 2 bed bungalow in Kent. Probate sale
 
Cost: £260000

"The property was tired to say the least and I was advised that redecoration and new flooring would improve the price and prospects for sale. This proved to be correct and I was very happy with the outcome.

The sale was very protected (due to issues down the chain) but Colebrook Sturrock were excellent throughout - keeping a good flow of communication and didn't take their eye of the ball."
 
 
 
 
Team:
P King C Crelling
 
 
 


Review 5 Mar 2020
Recommended by customer in CT7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New built contemporary apartment 2 bedroom
 
Cost: £272000
 
 
Team:
P King C Crelling
 
 
 


Review 20 Feb 2020
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow wear sandwich kent.
 
Cost: £255000
 
 
Team:
Philip King Kim Gibson
 
 
 


Review 11 Dec 2019
Recommended by customer in CT12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached
Minster(Thanks)
 
Cost: £378000
 
 
 
 


Review 5 Dec 2019
Recommended by customer in CT13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property has potential garden driveway quiet location.
 
Cost: £255000

"Couldn't have asked more from Phil he was very helpful start to finis. The whole team at Sandwick have been superb.
Thank you!"
 
 
 
 
Team:
Philip Carrie
 
 
 


Review 10 Jan 2019
Recommended by customer in CT3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New self build bungalow country location with out building.
 
Cost: £420000

"Everything went like clock work and the agents could not have been more helpful but were still very professional. "
 
 
 
 
Team:
Philip King
 
 
 

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