Colebrook Sturrock - Sales

19 Market Street
Sandwich
Kent
CT13 9DA

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Colebrook Sturrock - Sales 9.6/100
188 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 188 reviews since 2007
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Had plenty of interest and viewings but most waiting to sell their property first. Had one serious buyer with funds who made a good offer. I found the estate agents very helpful and not pushy unlike o...."   more
 
" All the staff were friendly, helpful and knowledgeable. They certainly " went the extra mile" to assist me in completing the sale - 1 could not have asked for better service, it was all excellent. T...."   more
 
" Colebrook Sturrock consistently provide professional, proactive service. Sarah Parker-Yates in particular exemplifies outstanding customer service. She is a first class communicator, puts herself in t...."   more
 
" All personnel were very professional and friendly - property sold almost immediately. Sarah and Lynn were the two who I had most contact with Phillip was also very helpful and friendly (made me remove...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 72%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 65%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 98%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 61%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 99%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 5
advice 6
brochure 4
buyer 9
calls 4
Colebrook 16
communication 4
communications 4
details 6
easy 4
efficient 10
estate 9
excellent 30
extremely 4
fantastic 4
friendly 14
good 20
great 7
happy 6
help 4
helpful 30
highly 9
Impressed 5
informed 4
King 9
knowledge 5
knowledgeable 6
like 4
local 5
market 6
marketed 4
months 4
offer 10
particular 4
people 5
Philip 7
phone 6
photos 4
process 10
professional 34
property 22
recommend 13
sale 20
service 29
sold 9
Sturrock 15
team 12
Thank 9
viewings 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 31 Jan 2023
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached on private estate with security, near to golf course and private beach. Sandwich bay, Kent
 
Cost: £680000

"Had plenty of interest and viewings but most waiting to sell their property first. Had one serious buyer with funds who made a good offer. I found the estate agents very helpful and not pushy unlike others that had come to value the property. I would definatly use Colebrook Sturrock again if I needed to I recommend them. "
 
 
 
 
Team:
Sarah Parker Yates Philip King
 
 
 


Review 11 Jan 2023
Recommended by customer in CT13
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi - detached property with garden in sandwich, built early 20th stream at bottom of back garden and in conservation area.
 
Cost: £355000

"All the staff were friendly, helpful and knowledgeable. They certainly " went the extra mile" to assist me in completing the sale - 1 could not have asked for better service, it was all excellent.
They were extremely supportive throughout the process and kept me up to date via email or phone.
Thank you.
Always a warm welcome when visiting the office. "
 
 
 
 
Team:
Sarah Kim Lynne
 
 
 


Review 7 Nov 2022
Recommended by customer in CT13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Land plot

"Colebrook Sturrock consistently provide professional, proactive service. Sarah Parker-Yates in particular exemplifies outstanding customer service. She is a first class communicator, puts herself in the position of both buyer and purchaser and ensures as far as is possible that communication is quick and effective and continuous, leaving all parties with a valued sense of the latest status of a sale throughout what can be a protracted and often stressful, process."
 
 
Team:
Sarah Parker-Yates
 
 
 


Review 20 Oct 2022
Recommended by customer in CT3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow/house, Ash, Canterbury huge mature garden off road parking for 3/4 car, 3-bedrooms, b/room and c/room solid roof on conservatory.
 
Cost: £410000

"All personnel were very professional and friendly - property sold almost immediately. Sarah and Lynn were the two who I had most contact with Phillip was also very helpful and friendly (made me remove my doilies) renamed him the "Doily Facist".)"
 
 
 
 
Team:
Sarah Lynn
 
 
 


Review 20 Oct 2022
Recommended by customer in CT03
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached chalet bungalow
 
Cost: £410000

"Lynn kept in contact and especially near to exchange, as different people's solicitors were slow including mine."
 
 
 
 
Team:
Lynn
 
 
 


Review 21 Sep 2022
Recommended by customer in CT3
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £4500000

"Impressed with all members of staff. Friendly and approachable."
 
 
 
 
Team:
Lynne Cerrie
 
 
 


Review 25 Aug 2022
Recommended by customer in CT13
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
Team:
Philip King
 
 
 


Review 6 Jul 2022
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3-bedroom house sandwich
 
Cost: £600000

"Very happy with the level of communication."
 
 
 
 
Team:
Philip King Carrie Crelling
 
 
 


Review 14 Jun 2022
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period house in East Kent
 
Cost: £645000

"We were very happy with the way Phillip King and the team handled our sale. An excellent service from a professional team."
 
 
 
 
 
 


Review 25 Apr 2022
Recommended by customer in CT3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £950000
 
 
Team:
Lynne Trapella
 
 
 


Review 1 Mar 2022
Not Recommended by customer in CT19
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed semi, 2 x bathroom
 
Cost: £385000

"Colebrook were often poor at communicating, appointments were often wrong, and despite offering a full day of viewing they were instead arranged at a weekend so they didn't have to do any. They also, crucially poorly checked exchange dates and cost 5k - the buyer offered this and somehow Colebrook talked them out at the last minute."
 
 
 
 
 
 


Review 19 Jan 2022
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom semi-detached house with integral solar panels on roof and professional landscaped garden.
 
Cost: £325000

"The agent fully achieved their marketed sale price. They tailored their saled brochure to meet the presentation we wanted - they assisted with the conveyancing process and prevented unnecessary delay caused by both parties solicitors dragging their heels. An excellent estate agent. We achieved a buyer after just two viewings."
 
 
 
 
 
 


Review 13 Dec 2021
Recommended by customer in B90

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom house near Sandwich.
 
Cost: £340000
 

"We received an excellent friendly and totally professional service both from the property management team for nearly a decade and more recently the sales and negotiation team."
 
 
Team:
Carole Fortune and the management support team and Phillip king
 
 
 


Review 2 Sep 2021
Recommended by customer in CT3
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed cottage
 
Cost: £292500

"Very good service will recommend."
 
 
 
 
Team:
Lynne Philip Carrie Kim
 
 
 


Review 27 Aug 2021
Recommended by customer in CT3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3-bed terraced house in a village with large rear garden.
 
Cost: £265000

"From the minute we phoned to ask for a valuation and until we dropped in the keys we couldn't fault this company. They were exemplary. Their advice and the way our house was marketed was excellent and we had offers on the first reviewing day. After accepting our offer came and Lynne worked tirelessly to get the chain moving as quickly as possible and answer any questions we had. They kept us constantly updated not only by email but in person with phone calls. Nothing was ever too much trouble and however busy they were cheerful, polite, and made you feel valued at all times. Can't recommend highly enough"
 
 
 
 
Team:
Philip King Carrie Crelling
 
 
 


Review 22 Jun 2021
Recommended by customer in CT3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Cul-de-Sac in quiet village
 
Cost: £300000
 
 
Team:
Phillip Carrie
 
 
 


Review 27 May 2021
Recommended by customer in CT3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4-bedroom, detached, passivhaus standard house. Rural location
 
Cost: £575000

"Both Lynne and Carrie, were a fantastic help throughout our buying process.
It was a real pleasure working with them to secure our ideal property.
Myself and Laura, would like to thank both Lynne and Carrie very much for everything they have done to help.
Thanks again
Dan and Laura "
 
 
 
 
Team:
Lynne Carrie
 
 
 


Review 17 May 2021
Recommended by customer in LT3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2-bed terrace house located in a small village. The property has a large garden and an open space.
 
Cost: £235000
 
 
Team:
Carrie Crelling Lynne Trapella
 
 
 


Review 25 Mar 2021
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed terraced cottage in Sandwich Kent.

"We found the whole team to be professional and very helpful."
 
 
Team:
Carrie and Lynn
 
 
 


Review 23 Mar 2021
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached property on Strand Street Sandwich
 
Cost: £435
 

"We came to see the property to be met by your agent who we found to be professional with a great knowledge of the local area . Once we committed to purchase all negotiations were carried out seamlessly and whenever we required information or asked questions we received the answers we needed . Thank you very much."
 
 
Team:
Philip King
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1