Colebrook Sturrock - Sales

19 Market Street
Sandwich
Kent
CT13 9DA

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating Colebrook Sturrock - Sales 9.7/100
161 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 161 reviews since 2007
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" The property was tired to say the least and I was advised that redecoration and new flooring would improve the price and prospects for sale. This proved to be correct and I was very happy with the out...."   more
 
" Couldn't have asked more from Phil he was very helpful start to finis. The whole team at Sandwick have been superb. Thank you!"   more
 
" Everything went like clock work and the agents could not have been more helpful but were still very professional. "   more
 
" The agents acted very professionally for what was a fraught sale. We are aware of the extreme negotiations that had to take place in order to ensure the transaction completed."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 69%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 62%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 78%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 58%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 99%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
accepted 5
access 2
advice 5
buyer 5
Colebrook 12
communications 4
details 6
efficient 10
estate 7
excellent 25
friendly 10
good 18
Great 5
helpful 24
highly 7
impressed 4
informed 4
King 8
knowledge 4
knowledgeable 5
local 4
market 6
offer 8
people 4
Philip 7
phone 4
photos 4
pleased 4
polite 6
problems 4
process 6
professional 27
property 17
purchase 4
recommend 9
sale 15
Sandwich 4
selling 4
service 24
sold 8
Sturrock 12
supportive 6
team 7
Thank 5
Thoroughly 4
transaction 4
viewing 4
viewings 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jun 2020
Recommended by customer in CT12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 2 bed bungalow in Kent. Probate sale
 
Cost: £260000

"The property was tired to say the least and I was advised that redecoration and new flooring would improve the price and prospects for sale. This proved to be correct and I was very happy with the outcome.

The sale was very protected (due to issues down the chain) but Colebrook Sturrock were excellent throughout - keeping a good flow of communication and didn't take their eye of the ball."
 
 
 
 
Team:
P King C Crelling
 
 
 


Review 5 Mar 2020
Recommended by customer in CT7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New built contemporary apartment 2 bedroom
 
Cost: £272000
 
 
Team:
P King C Crelling
 
 
 


Review 20 Feb 2020
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow wear sandwich kent.
 
Cost: £255000
 
 
Team:
Philip King Kim Gibson
 
 
 


Review 11 Dec 2019
Recommended by customer in CT12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached
Minster(Thanks)
 
Cost: £378000
 
 
 
 


Review 5 Dec 2019
Recommended by customer in CT13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property has potential garden driveway quiet location.
 
Cost: £255000

"Couldn't have asked more from Phil he was very helpful start to finis. The whole team at Sandwick have been superb.
Thank you!"
 
 
 
 
Team:
Philip Carrie
 
 
 


Review 10 Jan 2019
Recommended by customer in CT3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New self build bungalow country location with out building.
 
Cost: £420000

"Everything went like clock work and the agents could not have been more helpful but were still very professional. "
 
 
 
 
Team:
Philip King
 
 
 


Review 2 Jan 2019
Recommended by customer in CT3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Thatched cottage and born CT3.
 
Cost: £615000

"The agents acted very professionally for what was a fraught sale. We are aware of the extreme negotiations that had to take place in order to ensure the transaction completed."
 
 
 
 
 
 


Review 28 Oct 2018
Recommended by customer in CT13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house roadside!
 
Cost: £192500

"All well!"
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in CT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bed large rural property village location. Annex house 1/2 acre great views studio to garden. Period features.
 
Cost: £795000

"The agent Phil king was brilliant and professional from day one. Cannot fault him and the office team. Honesty and hard work. We thank them all. Highly recommended. "
 
 
 
 
 
 


Review 12 Oct 2018
Recommended by customer in CT14
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Quiet and rural village location character property detached. 4 beds scenic outlook.
 
Cost: £747500

"C and B were always polite and responsive and understanding to our situation and caring and supportive of our complications."
 
 
 
 
Team:
Phillp Carrie
 
 
 


Review 11 Sep 2018
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
high street sandwich CT13 9EB.
 
Cost: £265000

"May be could have held out far higher offer as sale @ 35000 below Zoopla estimated value from previous sale. Still sale complete and tenant vacated etc so overall a good result."
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in CT13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom town house with conservatory, courtyard garden and double garage in quiet location in Sandwich.
 
Cost: £530000
 
 
 
 


Review 30 Jul 2018
Recommended by customer in CT14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build 3 bed Semi.
 
Cost: £383000

"Valuation to bring to market was spot on. Carrie was crucial to getting this sale over the line. Great team efforts. Thank you. "
 
 
 
 
Team:
P King S Greaves C Crelling
 
 
 


Review 10 Jul 2018
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom property with attractive garden in semi rural location.
 
Cost: £537000
 
 
Team:
Phillip Carrie
 
 
 


Review 22 Feb 2018
Recommended by customer in CT15
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi - Detached period cottage.
 
Cost: £255
 
 
 
 


Review 9 Jan 2018
Recommended by customer in CT15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached.
Barn conversion.
Rural kent.
Empty and re-decorated.
 
Cost: £525000

"Excellent team.
Helpful efficient and professional."
 
 
 
 
Team:
Carrie Philip King
 
 
 


Review 26 Oct 2017
Recommended by customer in CT13
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed in conservation area.
 
Cost: £375000

"Good team effort, thoroughly professional."
 
 
 
 
Team:
Simon Phil Kim
 
 
 


Review 25 Oct 2017
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached, 3 x bedroom Victorian brick property with master bedroom ensuite and large family bathroom. House was completely modernised with addition of large kitchen extension added with concertina sliding doors to patio/private walled garden. Attached garage and side alley.
 
Cost: £500000
 

"Agreed on a property value initially as market was quite buoyant, then Brexit happened and we discussed dropping the price by 50K which was agreed. Had fairly steady stream of viewers but no offers until a few months on when a sale was agreed having accepted a much lower offer than hoped. I was kept informed of the situation and felt comfortable that the agents were acting on my behalf in a professional capacity.
All the viewings on the property were done by the agents and I was given more or less regular feedback.
The property finally sold after a long period of being marketed but it was not anything to do with the Agent.
"
 
 
Team:
Philip King, Simon Greaves, Kim, Carrie
 
 
 


Review 29 Sep 2017
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A grade II hotel 2 bedroom terrace house with a very attractive courtyard and garden in the heart of the historic ton of Shadwick.
 
Cost: £300000

"An staff were very helpful and all communications by phone were very professional.

A particular mention for the agent who came to take the photos and showed such skills in setting the place up to look it's best; and who also negotiated helpfully and professionally on our behalf. "
 
 
 
 
Team:
Simon Philip
 
 
 


Review 19 Jul 2017
Recommended by customer in CT13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed semi detached 0.25 acre garden sandwich KENT.
 
Cost: £700000

"The agent was very helpful in arranging the initial viewing and subsequent access for second viewing and builders.
Agent was polite and very understanding throughout negotiations and made helpful suggestions. "
 
 
 
 
Team:
Philip Kim
 
 
 

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