Langford Rae O'Neill Ltd - Sales

92 High Street
Sevenoaks
Kent
TN13 1LP

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Langford Rae O'Neill Ltd - Sales 9.6/100
18 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 18 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We were very impressed. They kept us up to date, chased us where they thought necessary and were friendly & professional at all times. A contrast to the agents we used to sell our house. We will use t...."   more
 
" Very helpful in explaining all details in selling property & kept us informed of all development. Pleased with all the service."   more
 
" Helpful and speedy. Generally quick to respond. Very helpful after sale completed in liaising with vendor."   more
 
" Very pleased with service. Agent accommodated several extra visits to property to allow tradesmen access before purchase completed. Kept in touch and helped in negotiations with seller. Responded ver...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 88%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 57%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
friendly 3
helpful 7
informed 3
Knew 2
Langford 2
Pleased 3
professional 4
property 5
quick 2
Rae 2
sell 2
selling 2
service 5
services 2
touch 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Apr 2013
Recommended by customer in TN13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow.
 

"We were very impressed. They kept us up to date, chased us where they thought necessary and were friendly & professional at all times. A contrast to the agents we used to sell our house. We will use them when we sell this house in several years time."
 
 
 
 
 
 

Review 19 Jan 2013
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi- detached house in quiet village overlooking fields to back of property. Fairly large garden at the rear of property.
 

"Very helpful in explaining all details in selling property & kept us informed of all development. Pleased with all the service."
 
 
 
 
 
 

Review 9 Jan 2013
Recommended by customer in TN13
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terrace home with two bathrooms and a small garden.
 

"Helpful and speedy. Generally quick to respond. Very helpful after sale completed in liaising with vendor."
 
 
 
 
 
 

Review 3 Jan 2013
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1960s 3 bed semi-detached in village outside Sevenoaks, Kent
 

"Very pleased with service. Agent accommodated several extra visits to property to allow tradesmen access before purchase completed. Kept in touch and helped in negotiations with seller. Responded very promptly to all queries. Would recommend and use again very friendly and professional staff."
 
 
 
 
 
 

Review 31 Dec 2012
Recommended by customer in TN13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property is located on the south side of Sevenoaks in a residential neighbourhood. The property was a new house recently constructed, detached and comprised 5 bedrooms, 3 bath/shower rooms, large kitchen/breakfast/family, Utility and integral garage.
 

"We instructed Langford Rae as a joint agent to sell the house for us. Within a short time frame they were showing prospective buyers around the new house. Langford Rae were very professional in the dealings. We had with them, providing a prompt and reliable service and communication with them was very good. A buyer was found in a short space of time."
 
 
 
 
 
 

Review 27 Dec 2012
Recommended by customer in TN13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"1st rate and attentive at all times. Highly recommended."
 
 
 
 
 
 

Review 27 Dec 2012
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Built in 1896 semi detached yellow stocks.
 

"Very helpful & very quick response. Kept us informed."
 
 
 
 
 
 

Review 20 Dec 2012
Recommended by customer in TN13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house central sevenoaks.
 

"Knowledge base of client match to property is excellent. Information flow and attention to detail way above average."
 
 
 
 
 
 

Review 20 Dec 2012
Recommended by customer in TN13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 
 
 
 
 

Review 19 Dec 2012
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalows & garage with large well stocked garden. 2/3 bedroom conservatory new kitchen.
 

"Helpful throughout. Knew who we were and what property they were selling for us when we called at the office. "
 
 
 
 
 
 

Review 19 Dec 2012
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
600 years old cottage in Shoreham with Beams & Cellar.
 

"Very pleased with service. Kept informed & updated with feedback, pleased with advertising, very friendly, helpful and professional."
 
 
 
 
 
 

Review 19 Dec 2012
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached bungalow. Sevenoaks.
 
 
 
 
 

Review 17 Dec 2009
Recommended by customer in TN11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end of terrace (semi detached) brick & tile recent are harl and extension.
 

"A local estate agent who truly knew and understood his area. Two other bad agents viewed and offered services and valued property up to £80,000 below CR, who were confident at their valuation. First viewer offered and bought. Seven days!"
 
 
 
 
 
 

Review 14 Dec 2009
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very helpful. Kept in touch. Very polite."
 
 
 
 
 
 

Review 2 Dec 2009
Recommended by customer in TN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian brick built cottage.
 
 
 
 
 

Review 30 Nov 2009
Recommended by customer in TN11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"An excellent service."
 
 
 
 
 
 

Review 30 Nov 2009
Recommended by customer in TN11
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace with family room extension 3 beds, 2 baths, parking 2 cars.
 
 
 
 
 

Review 28 Nov 2009
Recommended by customer in TN8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I am very satisfied with the services of Langford Rae O'Neill."
 
 
 
 
 
 
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