haart - Sales

73 High Street, Burnham
Slough
Berkshire
SL1 7JX

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating haart - Sales 8.5/100
11 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 8.5 /10 Overall Rating 8.5/10
Based on 11 reviews since 2007
 
 
 
Professional 8.4/10 Professional Rating 8.4
The firm acted professionally at all times
 
Knowledgeable 8.5/10 Knowledgeable Rating 8.5
The firm showed a good knowledge of local market conditions
 
Friendly 8.6/10 Friendly Rating 8.6
The staff are friendly and give clear and helpful information
 
Helpful 8.3/10 Helpful Rating 8.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" My first agent was rude and not very friendly at all. I found him harsh and patronising. However, after complaining the next agent was far more responsive, sympathetic and reassuring. I found the firs...."   more
 
" All employees that we dealt with were very helpful and efficient."   more
 
" John from Haart was more than helpful and realistic in this process of the sale. Very helpful and polite."   more
 
" Quickly evident that we have moved into an area with (old style, perhaps mid 20th century) village, community spirit. We initially had some difficulty in ascertaining the age of the property; eventual...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 29%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 40%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 86%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 80%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
(old 1
(Probably 1
(purchase) 1
(sale) 1
1960 1
20th 1
accept 1
accepted 1
alarm 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Nov 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi, very well maintained presented ready to move in. Speaker system and electrics were a very attractive feature.
 

"My first agent was rude and not very friendly at all. I found him harsh and patronising. However, after complaining the next agent was far more responsive, sympathetic and reassuring. I found the first agent somewhat bullish. I would like to rewrite again that if it wasn't for the second agent. I would absolutely have nothing to do with Haart again."
 
 
 
 
 
 

Review 28 Jul 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi 3 bed
 
 
 
 
 

Review 28 Jul 2014
Recommended by customer in SL2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ex LA terrace, council estate, quick suburban area.
 
 
 
 
 

Review 24 Jul 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cippenham, Berks. 1 bedroom first floor flat.
 
 
 
 
 

Review 24 Jul 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Jul 2014
Recommended by customer in SL2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced ex-local authority house.
 

"All employees that we dealt with were very helpful and efficient."
 
 
 
 
 
 

Review 19 Jul 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat near Burnham station- garage, good parking. Cross rail line which transform Burnham.
 

"John from Haart was more than helpful and realistic in this process of the sale. Very helpful and polite."
 
 
 
 
 
 

Review 16 Jul 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedrooms - semi (the 3rd bedroom in superb converted attic, including 2nd toilet & shower) about 60 metres back from main road (traffic noise obscured by newer houses built recently in between). Very nice, sunny conservatory built out into generous garden.
 

"Quickly evident that we have moved into an area with (old style, perhaps mid 20th century) village, community spirit. We initially had some difficulty in ascertaining the age of the property; eventually both surveyor and architect estimated about 1960. Impressed by 7' walls brick-built around two sides of the garden when large modern flats were erected some 80 metres behind about 4 years ago. (Probably part of an agreed compensation deal by building contractors)."
 
 
 
 
 
 

Review 12 Jul 2014
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
First floor flat & garage 2 bedrooms.
 
 
 
 
 

Review 27 Sep 2007
Recommended by customer in SL2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I phoned 3 times re: post that needed to be re-directed, no-one ever came back to me. Also there were questions re: the alarm & shower that again no-one came back to me. Next time I will go via a solicitor as I get stuck with sending post back & paying for the shower to be fixed."
 
 
 
 
 
 

Review 19 Sep 2007
Recommended by customer in SL1
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"My property (purchase) was taken off the market when my offer was accepted. I would not wish to keep my property (sale) on the market if an offer was accepted. I agreed a deadline with hambone carmody at which point I decided on the offer to accept."
 
 
 
 
 
 
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