Ward & Partners - Sales

7 Malling Road
Snodland
Kent
ME6 5AA

Estate Agents

Listed under:  Estate Agents
58% recommended   Rating Ward & Partners - Sales 7.8/100
12 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 7.8 /10 Overall Rating 7.8/10
Based on 12 reviews since 2011
 
 
 
Professional 7.5/10 Professional Rating 7.5
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 7.6/10 Friendly Rating 7.6
The staff are friendly and give clear and helpful information
 
Helpful 7.6/10 Helpful Rating 7.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Service was consistently of a high standard. No issues throughout purchase."   more
 
" Put forward a mortgage adviser who cannot count and a solicitor that between them cost me £1000.00 as mortgage short & exchanged without nowing their was a thousand pound short fall. Now with small cl...."   more
 
" 1st class service, same as we have experienced in the past."   more
 
" Poor communication & lots of inconsistent “stories”. Sale newly fell through!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 89%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 56%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 88%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 88%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

branch 2
chain 2
communication 2
fell 2
friendly 2
Good 2
helpful 2
phone 2
poor 3
Sale 2
Service 4
solicitor 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 May 2013
Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom period conversion flat.
 

"Service was consistently of a high standard. No issues throughout purchase."
 
 
 
 
 
 

Review 4 May 2013
Not Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
End terrace, Snodland.
 

"Put forward a mortgage adviser who cannot count and a solicitor that between them cost me £1000.00 as mortgage short & exchanged without nowing their was a thousand pound short fall. Now with small claims count. Actual estate agents very helpful & nice throughout. Others see you in court."
 
 
 
 
 
 

Review 24 Oct 2012
Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi.
 
 
 
 
 

Review 18 Oct 2012
Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace house fronting main road through town. Rear parking.
 

"1st class service, same as we have experienced in the past."
 
 
 
 
 
 

Review 5 Jun 2011
Not Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Poor communication & lots of inconsistent “stories”. Sale newly fell through!"
 
 
 
 
 
 

Review 23 May 2011
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very happy with service. Many thanks"
 
 
 
 
 
 

Review 20 May 2011
No Recommendation by customer in ME2
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house (1990’s) double garage, parking, gardens , study.
 

"Poor communication. Sale / chain nearly fell through as no coordination of moving dates."
 
 
 
 
 
 

Review 13 May 2011
Not Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace original fire places, soft secluded garden.
 

"Re-accuracy took a number of phone calls from me before details re boiler changed, for buyers. Words asked 3 times for info which I gave strait away! Some viewings did not ever turn up! And early i.e. first 2/3 were plants & even interested at all – the info had yet to be typed up house on market & 2 viewings arranged by midday the next! Remarkable. "
 
 
 
 
 
 

Review 13 May 2011
No Recommendation by customer in ME6
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced Victorian property in medium sized village.
 

"Both myself and the vendor had no chain but it still took 5 months to complete. The branch recommended their conveyancing service to me saying that it would be quicker if both myself and the vendor used their service. The Branch told me the fees over the phone which was comparable with my existing solicitor only to find that when confirmation of the fees was received they were higher. I then told them that I no longer wanted to use their solicitor and would revert back to my former solicitor. However, the branch didn’t pass this information on and sent the draft contract to the wrong solicitors. I was then liaising with their sales progressor, Deanna, who was at another Ward office. She said that the Branch had admitted their mistake in not passing the information on. However, there was a query with the boundary that my solicitor picked up on and I phoned Deanna and asked her to query this with the vendor. She said if that was what my solicitor had said then it must be right. I felt that she didn’t want me to question anything and fobbed me off saying she couldn’t get hold of the vendor and now that we have moved in I find there is confusion with the neighbours over the boundary which could have been resolved at the time of buying. The staff at the branch were very friendly and not pushy but their very poor administration has let them down and I would never recommend them to anyone."
 
 
 
 
 
 

Review 5 May 2011
Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed house Snodland.
 

"Good overall"
 
 
 
 
 
 

Review 5 May 2011
Recommended by customer in ME6
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house, semi detached extended & conservatory.
 

"Good"
 
 
 
 
 
 

Review 3 May 2011
Recommended by customer in ME2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow, 3 bedroom, large conservatory, large well land garden not overlooked, spacious driveway.
 

"Helpful and friendly, helped in negotiations and timings through to the end."
 
 
 
 
 
 
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