Austin & Wyatt - Sales

19 Middle Road, Park Gate
Southampton
Hampshire
SO31 7GH

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Austin & Wyatt - Sales 8.7/100
8 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 8 reviews since 2011
 
 
 
Professional 8.8/10 Professional Rating 8.8
The firm acted professionally at all times
 
Knowledgeable 8.5/10 Knowledgeable Rating 8.5
The firm showed a good knowledge of local market conditions
 
Friendly 9/10 Friendly Rating 9.0
The staff are friendly and give clear and helpful information
 
Helpful 8.5/10 Helpful Rating 8.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We bought our property through this agent, who were very helpful. However, the seller was advised to use countrywide conveyancing – this caused unnecessary delays due to their SLA's - i.e. 3 days sitt...."   more
 
" As I have never experience selling a property before. Russell was very helpful. Always at hand if I needed any help."   more
 
" Very professional & courteous service, delivered in a friendly way. This sale was due to a marriage break up & all at the stall at Austin & Wyatt, Park Gate were extremely lovely in their approach. Al...."   more
 
" Kept me up to date into viewings and offers by telephone. Carried out numerous viewings on my behalf. Always friendly and empathetic. Secured a cash buyer within 6 weeks. Fees for the sale (agent's) a...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 80%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 80%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 40%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 50%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 50%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Austin 2
better 2
conveyancing 2
friendly 3
Good 2
helpful 2
people 2
professional 3
property 2
Russell 2
sale 3
seller 2
selling 3
service 3
Wyatt 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Jun 2011
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended 4 bed detached house with large garden Hampshire.
 

"We bought our property through this agent, who were very helpful. However, the seller was advised to use countrywide conveyancing – this caused unnecessary delays due to their SLA's - i.e. 3 days sitting on documentation before acting upon it. This caused delay & added stress to the move."
 
 
 
 
 
 

Review 10 Jun 2011
Recommended by customer in PO15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached house. Nice location.
 

"As I have never experience selling a property before. Russell was very helpful. Always at hand if I needed any help."
 
 
 
 
 
 

Review 8 Jun 2011
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended detached four bedroom house on an estate. Larger than average garden. All extended rooms very large beautiful bathroom.
 

"Very professional & courteous service, delivered in a friendly way. This sale was due to a marriage break up & all at the stall at Austin & Wyatt, Park Gate were extremely lovely in their approach. All outstanding people!"
 
 
 
 
 
 

Review 1 Jun 2011
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedrooms detached bungalow. Locks Heath, Southampton, probate sale.
 

"Kept me up to date into viewings and offers by telephone. Carried out numerous viewings on my behalf. Always friendly and empathetic. Secured a cash buyer within 6 weeks. Fees for the sale (agent's) and conveyancing (Countrywide) whilst they persuaded me to no were on the high side and I felt afterwards I had not negotiated a better deal – however, I had no complaints with the service."
 
 
 
 
 
 

Review 25 May 2011
Recommended by customer in PO15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed £248000 Whiteley Saffron way.
 

"Excellent, we had a Night Move Seller and Austin Wyatt did everything to ensure smooth sale. Russell, Gareth and Carly are a testament to Austin Wyatt. If I could mark 11 on form opposite I would."
 
 
 
 
 
 

Review 20 May 2011
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Good"
 
 
 
 
 
 

Review 13 May 2011
Recommended by customer in PO14
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1877 terraced cottage period beams & brickwork.
 

"The agent was professional in most things. We were, however disappointed to find the fee was 2% of the initial selling price, and not the actual. Admittedly this was in the contract, but never explained on the agents first visit. No wonder it was overpriced! Otherwise a good job."
 
 
 
 
 
 

Review 11 May 2011
Recommended by customer in PO15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed detached house quiet residential location.
 

"The service provided by my agent was very professional and friendly. They are the nicest people its chill with in sales and selling properties. You could not ask for a better estate agent."
 
 
 
 
 
 
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