Fry & Kent Estate Agents - Sales

7/9 Stanley Street
Southsea
Hampshire
PO5 2DS

Estate Agents

Listed under:  Estate Agents
77% recommended   Rating Fry & Kent Estate Agents - Sales 8.1/100
13 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 8.1 /10 Overall Rating 8.1/10
Based on 13 reviews since 2007
 
 
 
Professional 8/10 Professional Rating 8.0
The firm acted professionally at all times
 
Knowledgeable 8.4/10 Knowledgeable Rating 8.4
The firm showed a good knowledge of local market conditions
 
Friendly 8.2/10 Friendly Rating 8.2
The staff are friendly and give clear and helpful information
 
Helpful 7.9/10 Helpful Rating 7.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" No complaints with the service."   more
 
" Three issues which we think were not acceptable: 1. We were forced to see their financial advisor before they would accept our offer. We already had a mortgage offer is place before this. 2. We ...."   more
 
" Met twice at the property by the agent’s representative. Didn’t really know very much about the property, service charges, parking etc. "   more
 
" Great people to deal with. Very happy with the service I received. No complaints."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 78%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 62%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 67%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 67%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 2
complaints 2
Fry 5
Good 2
Kent 5
offer 2
professional 3
property 4
service 6
acceptable1 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Oct 2012
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace 2 bed house with garden, driveway, conservatory in good condition.
 

"No complaints with the service."
 
 
 
 
 
 

Review 9 Oct 2012
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terraced. Modern well appended.
 
 
 
 
 

Review 5 Oct 2012
Not Recommended by customer in PO5
 
 
Satisfaction Ratings
 
Professional 3/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 storey semi-detached town house. Victorian.
 

"Three issues which we think were not acceptable:

1. We were forced to see their financial advisor before they would accept our offer. We already had a mortgage offer is place before this.

2. We had to call Fry & Kent 1 week after our offer was accepted find out why the property was being advertised. I think the reality was they were still holding out for another buyer.

3. The written confirmation of the offer to the solicitors did not include the full details and this caused a number of problems later in the process."
 
 
 
 
 
 

Review 5 Oct 2012
Not Recommended by customer in PO1
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom end of terrace with separate garage.
 

"Met twice at the property by the agent’s representative. Didn’t really know very much about the property, service charges, parking etc.
"
 
 
 
 
 
 

Review 4 Oct 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house, Portsmouth Hants. 10 minutes from beach.
 

"Great people to deal with. Very happy with the service I received. No complaints."
 
 
 
 
 
 

Review 27 Sep 2012
Not Recommended by customer in PO1
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed end terrace on private estate in old Portsmouth.
 

"Unfortunate start upset potential buyer. Apologies were made to buyer and myself. Good service until I accepted an offer subject to contract. On three occasions I left message for salesperson to ring me back. This did not happen. On the day we exchanged contracts I emailed my buyer direct to ensure the exchange went through on that day."
 
 
 
 
 
 

Review 26 Sep 2012
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s, 3 bed terraced house in a cul-de-sac, near many facilities e.g. station, shops and schools.
 

"Fry & Kent were kind enough to give me a lower commission rate, as I had bought the property from them in the previous year. They offered a professional service and achieved a good price for my property."
 
 
 
 
 
 

Review 24 Sep 2012
Recommended by customer in PO5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern terraced townhouse on 4 floors. Close to local shops, amenities and seafront. On market, advertised for £399,995.00.
 

"Very courteous, professional and friendly. Communicated regularly. Property marketed by Fry & Kent."
 
 
 
 
 
 

Review 18 Oct 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Oct 2007
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 18 Oct 2007
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"In addition to the excellent service given by Neil & his team as Southsea in selling our house. When buying through Fry & Kent they were excellent."
 
 
 
 
 
 

Review 17 Oct 2007
Recommended by customer in PO4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We found Fry & Kent to be professional, helpful and always in touch regarding negotiations, viewings. Definitely a cut above the other estate agents, we will use them in future."
 
 
 
 
 
 

Review 17 Oct 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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