Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
374 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 374 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" From the beginning to end of selling our property Chloe and Jamie were both outstanding,professional,polite and friendly keeping us up to date with progress of sale every week. Phoenix was recommende...."   more
 
" Always helpful and kept me fully informed throughout the process."   more
 
" Phoenix were exceptional. They updated us at least once a week. The purchase would not have been so quick without them. If I ever sell my home I will definitely use them."   more
 
" I received an excellent service from Phoenix. Professional throughout with a nice personal touch which made it so much nicer. I was kept informed at all time. The team did all the work to ensure all...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 17
Becky 43
best 27
Bridge 18
brilliant 20
buy 15
buyer 19
buying 35
Chloe 49
Communication 16
contact 21
definitely 30
estate 103
excellent 35
experience 27
extremely 34
finish 33
friendly 92
future 24
good 36
great 31
happy 30
help 31
helpful 129
highly 58
informed 57
Jaimie 70
Jamie 55
knowledgeable 26
market 31
Phoenix 142
polite 25
process 65
professional 113
property 91
purchase 35
really 26
recommend 114
recommended 23
regular 24
sale 62
sell 43
selling 53
service 102
sold 32
team 29
Thank 54
thanks 26
updated 24
updates 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Oct 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
Cost: £214500
 

"From the beginning to end of selling our property Chloe and Jamie were both outstanding,professional,polite and friendly keeping us up to date with progress of sale every week.
Phoenix was recommended to us by another of their previous clients as our property had been on the market for 7 months with another agent having no success. On the very first day Phoenix marketed our property they sold it great achievement.
We would highly recommend this Edtate Agent to anyone selling or buying a property."
 
 
Team:
Chloe and Jamie
 
 
 


Review 2 Oct 2021
Recommended by customer in PE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached bungalow. Sutton Bridge.
 
Cost: £212000
 

"Always helpful and kept me fully informed throughout the process."
 
 
Team:
Jamie Chloe
 
 
 


Review 22 Sep 2021
Recommended by customer in Pe13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow in Wisbech St Mary
 
Cost: £195000
 

"Phoenix were exceptional. They updated us at least once a week. The purchase would not have been so quick without them. If I ever sell my home I will definitely use them."
 
 
Team:
Chloe & Jaime
 
 
 


Review 14 Sep 2021
Recommended by customer in CB8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 3-bedroom house in Outwewll
 
Cost: £215000
 

"I received an excellent service from Phoenix. Professional throughout with a nice personal touch which made it so much nicer.
I was kept informed at all time. The team did all the work to ensure all parties were aligned. The whole process was handled very well with no stress to me at all.
If all service providers were as good, the world would be a much nicer place!

"
 
 
Team:
Jaimie & Chloe
 
 
 


Review 13 Sep 2021
Recommended by customer in PE14
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow in Sutton Bridge
 
Cost: £210
 

"Fantastic estate agents from start to finish. We were first time buyers so didnít know much about things worked but nothing was too much for Chloe. We were given an information booklet once our offer was accepted which has been very useful and whenever weíve had any additional questions Chloe has always been very quick to reply via email. We regularly received phone calls and emails to update us and explain the next steps going forwards. Both Chloe and her colleague Jamie have been very polite and kind throughout the whole process. We were also given extra help/ guidance by Chloe with other stuff such as life insurance. Weíve dealt with lots of different people through the process but it has been Chloe who has really stood out and made what people often say is a stressful process very stress free. We are both very grateful.
"
 
 
Team:
Chloe and Jamie
 
 
 


Review 26 Aug 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached in Sutton Bridge
 
Cost: £140000
 

"It was one of the best experiences that I had looking for a house.
Jamie waited for us because we was over an 1 hour late due to traffic on the M25.
She not only took us round the house but had a wealth of knowledge about the area, where to go, places to eat, best places to buy things that we might need for the house and much more.
She has kept in touch throughout this buying process and helped with keeping my stress levels down
While Jamie had a much deserved week off her colleague Chloe showed the same level of customer service and nothing was to much trouble for her either
"
 
 
Team:
Jaimie Rice
 
 
 


Review 18 Aug 2021
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached house in Sutton Bridge
 
Cost: £134500
 

"Exemplary service from start to finish. This is the 5th property I have sold and the 1st through Phoenix. By far the best experience I have had using an estate agent by a country mile !
Jaimie and Chloe have remained in weekly contact with updates and have been an absolute pleasure to work with.

I would thoroughly recommend them to anyone. In fact I tried to get them to market and sell another property for me in Kings Lynn but itís out of their area unfortunately.

Outstanding job
"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 10 Aug 2021
Recommended by customer in PE14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A beautiful 4 bed cottage in Upwell next to the river.
 
Cost: £395000
 

"The best service from start to finish. We found the property on Rightmove, I called Phoenix super early in the morning before they opened & left a message..... Jaimie returned my call super early 1st thing, Jaimie arranged a viewing & the rest is history.
Jaimie is a credit to your business, she kept me updated throughout the process & went above & beyond. What is usually a rather stressful experience wasnít at all with Jaimie, she is ultra efficient, knows her business & truly cares about her clients. We canít thank Jaimie enough for her help & support. I would highly recommend Phoenix/Jaimie to all of our friends/family etc Thank you it only took 7 weeks from start to finish, super impressive! Lou 😊"
 
 
Team:
Jaimie
 
 
 


Review 10 Aug 2021
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bed Bungalow
 
Cost: £189999
 

"Completely 1st Class service. Communication was always on time, informative & polite. The best estate agent experience I have EVER had. 100/100"
 
 
Team:
Chloe
 
 
 


Review 5 Aug 2021
Recommended by customer in NG13
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace property in Sutton Bridge

"The staff were excellent, really cannot say enough good things about them. They made the whole process easy and on multiple occasions went above and beyond to insure I was looked after and kept upto date."
 
 
Team:
Jaimie
 
 
 


Review 4 Aug 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow- Sutton Bridge
 
Cost: £190000
 

"They gave clear advice throughout the selling process. Staff were polite, friendly and helpful. Have sold property through them previously and was happy with their service."
 
 
Team:
Jamie and Chloe.
 
 
 


Review 3 Aug 2021
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace, Sutton Bridge
 
Cost: £125
 

"From start to finish the communication was amazing. Nothing was too much trouble for the team.

I was at ease through the whole process and any silly question I had they helped put my mind at ease.

I cannot thank them enough for helping me sell my house."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 14 Jul 2021
Recommended by customer in Pe12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroomed bungalow on housing estate
 
Cost: £150000
 

"I found the team a pleasure to deal with throughout the whole selling experience.They were helpful and very supportive during some trying times.
They were always so pleasant to speak to and their guidance for me was very much appreciated.
They were also helpful when I needed advice about local tradespeople to use.I cannot think of any suggestions for improvement as they dealt with everything exemplary."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 8 Jul 2021
Recommended by customer in PE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom house
 
Cost: £110
 

"Jamie goes above and beyond to keep you updated with every step highly recommended these guys"
 
 
Team:
Jamie
 
 
 


Review 28 Jun 2021
Recommended by customer in pe12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi detached house with off road parking
 
Cost: £126995
 

"
Great service fom Phoenix Estate Agents in Sutton Bridge

Always kept up to date, many thanks .Jaimie,
"
 
 
Team:
jaimie and chloe
 
 
 


Review 25 Jun 2021
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached ex-Council Sutton bridge
 
Cost: £126995
 

"Honest review from genuine buyer..

From start to finish Jamie and Chloe have been professional, honest and friendly.

From initial viewing off the property these guys have been there to answer all questions and worries.
Didnít feel pressured into buying in anyway and have been treat with great respect throughout the process.

If they wasnít in the office at the time they would always get back to me Promptly.

Jamie/Chloe very on the ball with chasing and giving updates, if it wasnít for this Iím sure completion would have took externally longer.

Been a quick and smooth process from start to finish and will be using this estate agents for selling or buying again.

Thanks again you again itís been a pleasure to do a deal with such genuine people!!
"
 
 
Team:
Jamie
 
 
 


Review 23 Jun 2021
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached house

"Awesome as always. We have used Phoenix several times now and the service is perfect. Regular weekly updates on phone and email and never afraid to chase something relentlessly. If you want to sell or buy a property these are the people to use you wont regret it."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 23 Jun 2021
Recommended by customer in Pe12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house , Sutton bridge
 
Cost: £130000
 

"Jaimie was very helpful and friendly the whole way through the process , I was kept updated along the way and every time I phoned with questions or emailed Jaimie and Chloe was always there to answer and weíre very understanding."
 
 
Team:
Jaimie
 
 
 


Review 23 Jun 2021
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bed property in Sutton bridge
 
Cost: £130
 

"Jaimie and chloe were very professional and knowledgable from start to finish with the selling of the house and kept us updated from the very beginning..they have brilliant customer service skills and would highly recommend them to anyone wanting to sell there properties ..I don't think they could improve the service they give it was excellent .thank you both for everything you have done x"
 
 
Team:
Jaimie rice and chloe
 
 
 


Review 22 Jun 2021
Recommended by customer in PE12

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached bungalow in Lincolnshire
 
Cost: £285
 

"Absolutely fabulous, personal, professional service from start to finish!
Kept us updated about the progress of the sale weekly and nothing too much trouble.
Would definitely recommend and indeed we have recommended to several friends wanting to sell their properties locally."
 
 
Team:
Jaimie and Chloe
 
 
 

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