Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
347 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 347 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Professional and friendly service, which I would definitely recommend. Weekly updates and frequent chasing on everyone's behalf aiding in a successful house sale. "   more
 
" Chloe was our contact. She was exceptionally helpful from start to finish.She kept us fully informed of progress with the sale and contacted us weekly to give us updates. At times she was the only one...."   more
 
" Both Jaimie and Chloe were so helpful. I cannot fault them, any questions or queries about the property they were straight on it, they have made the whole process so much easier. I cannot thank them...."   more
 
" Very professional and helpful. Kept us informed at all stages of the sale with weekly updates. They had obviously been chasing all the other parties in the chain to ensure that we knew the current ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 16
Becky 43
best 22
Bridge 16
brilliant 19
buyer 16
buying 30
Chloe 39
communication 14
contact 18
definitely 25
efficient 19
estate 96
excellent 30
experience 21
extremely 30
FAMILY 15
finish 26
friendly 85
future 23
good 34
great 27
happy 28
help 29
helpful 123
highly 53
informed 53
Jaimie 64
Jamie 48
knowledgeable 24
market 27
Phoenix 133
polite 22
process 53
Professional 106
property 80
purchase 33
really 24
recommend 105
regular 21
sale 58
sell 36
selling 45
service 90
sold 29
solicitors 21
team 25
thank 50
thanks 24
updates 36
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Apr 2021
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house within a small village
 
Cost: £200000
 

"Professional and friendly service, which I would definitely recommend.

Weekly updates and frequent chasing on everyone's behalf aiding in a successful house sale.

"
 
 
Team:
Chloe and Jaimie
 
 
 


Review 27 Mar 2021
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bed detached house. Sutton Bridge
 
Cost: £200000
 

"Chloe was our contact. She was exceptionally helpful from start to finish.She kept us fully informed of progress with the sale and contacted us weekly to give us updates. At times she was the only one communicating with us and was contacting all parties involved on our behalf. She was always cheerful and up-beat in any communication and very professional
In everything she did. Would recommend anybody to go through Phoenix for house purchase because of Chloe’s excellent work."
 
 
Team:
Chloe
 
 
 


Review 18 Mar 2021
Recommended by customer in PE30
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom linked detached in Long Sutton, Lincs.
 
Cost: £205000
 

"Both Jaimie and Chloe were so helpful. I cannot fault them, any questions or queries about the property they were straight on it, they have made the whole process so much easier. I cannot thank them enough. Absolutely recommend them either if selling or purchasing."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 18 Mar 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small terraced house with a large garden in Long Sutton, Lincolnshire
 
Cost: £125000
 

"Very professional and helpful. Kept us informed at all stages of the sale with weekly updates.

They had obviously been chasing all the other parties in the chain to ensure that we knew the current situation. This chasing and harrying of the other parties no doubt helped with the completion of the sale.

Would use Phoenix again."
 
 
Team:
Jamie and Chloe
 
 
 


Review 17 Mar 2021
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terrace in rural town
 
Cost: £110000
 

"The customer service provided was excellent. We were given clear and effective advice from the initial contact with support provided at follow up. Jaimie and Chloe were personable, professional and a pleasure to work with. They made clear commitments in terms of service, adherence to covid-19 guidelines and honest practices and more than met these. They were supportive, well informed and helpful when asked for guidance and were thorough in managing expectations. They continued to keep in contact with all parties throughout the process and continued to provide regular, comprehensive updates until the sale had completed. The service was above and beyond what I expected."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 11 Mar 2021
Recommended by customer in pe12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace
 
Cost: £125000
 

"Chloe was very helpful with any negotiations, she was very professional during these difficult covid times"
 
 
Team:
Chloe
 
 
 


Review 11 Mar 2021
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow situated in Sutton brige
 
Cost: £140000
 

"Phoenix were brilliant!! Kept us updated along the whole process answered any questions we had along the way and chased our solicitors regularly!!
Very happy would definitely use again"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 11 Mar 2021
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow in Sutton Bridge
 
Cost: £14000
 

"we went to Phoenix be cause they were in our village and they were very friendly and helpful at all times and would recommend them they are 1st class"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 19 Feb 2021
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi detached sutton bridge

"Jaimie and chloe are very professional I would recommend to anybody kept us in the loop anytime they heard from the solicitors ect...
They made sure we was less stressed as possible absolutely great can't thank then enough 😊"
 
 
Team:
Jaimie and chloe
 
 
 


Review 19 Feb 2021
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We have purchased a 4 bed detached house in fleet hargate, from Phoenix.
 
Cost: £318500
 

"Our experience as a buyer was the best and could not be faulted. Throughout our journey we dealt with Jaimie Rice, who is a credit to your team. Jaimie was professional and amazing throughout. Any emails we sent were replied to within half an hour. Any queries we raised she dealt with instantly and always got the answers we required. She ensured we were always updated whenever she received updates and always put our minds at rest during periods of waiting and anxiety for processes to happen. Jaimie went above and beyond for us and would often have lengthy phone calls with us to ensure we understood each and every step. Jaimie never made us feel like we was emailing or asking to many questions, she was always such a delight to talk to. By the end of the process we felt like Jaimie was a close friend that we’d known for ages. She created an amazing rapport with us and actually saddened in a way that we’re coming to the end of our moving journey. She is certainly the most thorough and committed estate agent I have dealt with and would certainly contact her as a first instant if we ever needed to move again in the future. Our experience has been amazing and this is thanks to Jaimie."
 
 
Team:
Jaimie Rice
 
 
 


Review 19 Feb 2021
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached Sutton Bridge Lincolnshire
 
Cost: £147000
 

"Professional yet friendly and personable.
Very organised and up to date with all current rules and regulations especially considering covid guidelines.
Solid communication between all parties involved"
 
 
Team:
Jamie, Chloe
 
 
 


Review 18 Feb 2021
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow Sutton Bridge
 
Cost: £265000
 

"We cannot thank Jaimie and Chloe enough for their help and patience throughout the whole process
Jaimie consistently went over and above with her tenacious chasing down of all of the chain and her detailed and regular updates
there are not enough superlatives to describe the excellent level of service - I wish that ALL estate agents worked to this standard! Unfortunately they do not"
 
 
Team:
Jaimie & Chloe
 
 
 


Review 24 Dec 2020
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow with garage and conservatory, Sutton Bridge
 
Cost: £147000
 

"Very good service was kept informed on a weekly basis so we knew exactly how we stood and did all the chasing up too"
 
 
Team:
Jamie and in particular Chloe
 
 
 


Review 18 Dec 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace, 3 bedroom house, Sutton Bridge
 
Cost: £158000
 

"We purchased this property originally through Phoenix and it was a swift and straight forward purchase. We were updated regularly with very little chasing required - they did it for us.

Naturally, it made sense for Phoenix to market and sell it for us when the time came to move on. Chloe kept us updated with regular viewing appointments and was a shrewd negotiator on our behalf.

Soon as the offer was accepted, Jaimie took over with regular updates and chasing solicitors when needed. It took just over a month to find a buyer and from start to finish the sale has taken just over 2 months - impressive.

We cannot thankyou enough for selling our property and will always recommend you to anyone that wants to sell\buy property in the area.
"
 
 
Team:
Chloe and Jaimie
 
 
 


Review 16 Dec 2020
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Buy to let
 
Cost: £76000
 

"Superb service as always second property purchased through these guys superb service"
 
 
Team:
Chloe & Jamie
 
 
 


Review 9 Dec 2020
Recommended by customer in PE14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached,sutton bridge,large plot.
 
Cost: £185
 

"Professional on all levels,amazing girls as always.Nothing is to much trouble for them and made the process for me so easy if not for them as they dealt with any difficulties that came along ,thank you Jamie for all your hard work and dedication regards Wayne and Eric."
 
 
Team:
Jamie,
 
 
 


Review 9 Dec 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Next door 😂
 
Cost: £170000
 

"From start to finish your firm have been great.

Professional throughout, willing to answer any questions I had as a first time buyer.

For our first time buying you made it a very easy transaction, Evan taking into account the

Time it took to complete.
"
 
 
Team:
Jaimie
 
 
 


Review 21 Oct 2020
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 Bedroom detached modern bungalow with double garage. Spalding, Lincs.
 
Cost: £273000
 

"So pleased we chose to go with Phoenix Estate Agents at Sutton Bridge who from the outset to conclusion made us feel very comfortable and assured that we had made the right decision.
In what continues to be very challenging times for the country as a whole because of Covid 19 and in an extremely difficult market place and conditions, the team at Phoenix, and in particular Chloe and Jaimie, were thoroughly professional, informative, and helpful throughout and their regular communications and updates kept us fully informed.
We have absolutely no hesitation in recommending them."
 
 
Team:
Chloe Roberts, Jaimie Rice
 
 
 


Review 20 Oct 2020
Recommended by customer in SG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sutton Bridge Lincolnshire
 
Cost: £272000
 

"Dealing with this agent for the purchase was a delight compared to the stress others in the chain caused. There was only one problem that being when our sale fell through the bungalow was put straight back on the market without any pre advice to us - I only discovered this by going onto Rightmove.
Apart from this we were kept informed every step of the way and without their intervention and communication we would have been in total darkness"
 
 
Team:
Miss Chloe Roberts
 
 
 


Review 16 Oct 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Beautiful 3 bed house in Saton Bridge located in Nice and quiet area

"as a first time buyer I could really say that the service we had from Phoenix it was amazing. JAIME was super helpful and friendly. Always keep in touch with us and keep as up-to-date. Also Chloe was helpful and perfect with all the job she has done to.
I am so happy to share my experience with you and say how much I thank you for all the time you spent to sort out everything in super fast time.
Much appreciated and all the best for you all.
Sylwia I Tomasz"
 
 
Team:
Jaime and Chloe
 
 
 

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