Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
397 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 397 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Chloe and her team have worked tirelessly to effect the sale, which wasn't easy due to probate and solicitor issues, I have bought and sold a few houses over the years and the service we had was t...."   more
 
" Very friendly and professional. I don't think they could have done any more to make the process any easier for me. Highly recommended. Thank you."   more
 
" I actually bought the property just over 6 years ago with Jamie as my estate agent, who made it a very smooth transaction. I was very impressed with her professional but friendly way, she made the ...."   more
 
" Great service couldn't have helped more. Very helpful on parts that I didn't understand being a first time buyer. 10/10"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 20
Becky 43
best 29
bridge 20
brilliant 22
buy 16
buying 36
Chloe 58
definitely 32
Estate 110
Excellent 36
experience 29
extremely 38
finish 34
friendly 101
future 25
good 38
Great 34
happy 30
help 32
helpful 139
Highly 63
informed 61
Jaimie 76
Jamie 61
knowledgeable 28
market 34
Phoenix 152
polite 27
process 74
professional 123
property 100
purchase 38
questions 29
Really 27
recommend 121
recommended 25
regular 25
sale 69
sell 46
selling 56
service 107
sold 34
solicitors 26
team 35
Thank 61
thanks 27
trouble 25
updated 27
updates 41
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Sep 2022
Recommended by customer in RG42
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bed bungalow based in Sutton Bridge
 
Cost: £180000
 

"Chloe and her team have worked tirelessly to effect the sale, which wasn't easy due to probate and solicitor issues,

I have bought and sold a few houses over the years and the service we had was the best I have experienced. Highly recommend and especially Chloe, who has been wonderful."
 
 
Team:
Chloe
 
 
 


Review 14 Sep 2022
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house

"Very friendly and professional. I don't think they could have done any more to make the process any easier for me. Highly recommended.
Thank you."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 8 Sep 2022
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom Bungalow with a 150 foot garden overlooking fields. The property is semi detached with a shared drive that can comfortably take 6 cars. It is in Sutton Bridge, a lovely little village with shops, hairdressers, 2 take always, and I understand a very friendly pub selling very good food.
 
Cost: £185
 

"I actually bought the property just over 6 years ago with Jamie as my estate agent, who made it a very smooth transaction.
I was very impressed with her professional but friendly way, she made the whole transaction smooth and pleasant experience.

There was never any other estate agent I would use when it came to selling.
Jamie came out to me and went through all aspects regarding the sale.
She was extremely patient with me when I asked her questions, I did ask a few.
She put it on the market on the Friday, booked 4 viewings for the Saturday and the first to view put in an offer of the asking price. There were more bookings for viewings which I cancelled and accepted the offer.
Throughout the whole process Jamie and Chloe kept me updated on all aspects of the sale.
I cannot praise their professionalism and friendly approach highly enough, they are indeed an asset to Phoenix Estate Agents.


"
 
 
Team:
Jamie and Chloe
 
 
 


Review 8 Sep 2022
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I bed groundfloor flat
 
Cost: £95000
 

"Great service couldn't have helped more. Very helpful on parts that I didn't understand being a first time buyer. 10/10"
 
 
Team:
Chloe
 
 
 


Review 8 Sep 2022
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchased Bungalow, Sutton Bridge
 
Cost: £185000
 

"Very helpful staff. Found property online. Responded quickly to our request to view. Property matched marketing material. Was active throughout the sales process liaising with Seller and Solicitors to provide us with a weekly update on progress.

Chatted generally about the area we are moving into. Providing insight into local amenities and dog friendly activities/places."
 
 
Team:
Jaimie & Chloe
 
 
 


Review 26 Aug 2022
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi 2 bed cottage

"Very professional"
 
 
Team:
Jamie and Chloe
 
 
 


Review 20 Aug 2022
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End Victorian terrace Village
 
Cost: £157
 

"Absolutely fantastic girls
Kept me up to date weekly
Helpful kind considerate
Very professional
Excellent service"
 
 
Team:
Jamie and Chloe
 
 
 


Review 12 May 2022
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 2 bedroom bungalow in Sutton bridge.
 
Cost: £180000
 

"Jaimie and her team gave us clear professional advice, answered queries and offered suggestions and advice on how we should go about selling my late fathers house. Jaimie helped me step by step informing me of every detail, or issue that needed to be addressed by phone and email, contacted solicitors and I believe because the team was so thorough helped the whole process run smoothly from start to completion date.
Highly recommend the Sutton bridge Phoenix team."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 29 Apr 2022
Recommended by customer in PE13

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in Wisbech, Cambridgeshire.
 
Cost: £273000
 

"I was not a first time buyer. In order to purchase my new home I had to sell my old one. From start to finish Phoenix Estate Agents was a pleasure to deal with. They were helpful, friendly, approachable and thoroughly professional in all aspects. In particular, I will single out Chloe Roberts and her manager Jamie Rice. I was kept informed at every stage of the process. They liaised closely with my solicitors and estate agents to ensure that everyone was on the same page. They replied promptly to my messages and my anxieties were allayed with their positivity. I feel that they went that extra mile for me and I cannot thank them enough."
 
 
Team:
Chloe Roberts and Jamie Rice
 
 
 


Review 28 Apr 2022
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace , two story , two bedrooms ,1 bath, Open plan reception room and kitchen
 
Cost: £137000
 

"Jamie and Chloe very professional agents , arrived prompt at viewing and let me view in a relaxed and not hurried appointment, l offered asking price at first viewing and within an hour it was accepted and took of the market , all after sales they were very helpful and any questions answered very quickly, l would definitely buy from this agency again and recommend them to anyone wishing to sell their property ,Jamie and Chloe are very nice people and easy to understand and talk too ."
 
 
Team:
Jamie and Chloe
 
 
 


Review 14 Apr 2022
Recommended by customer in PE13
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house very close to a nearby village
 
Cost: £12500
 

"From the day of viewing to completion, Jaimie has been absolutely brilliant. She has kept me up to date on a weekly basis and has answered any questions I have had almost immediately. I can not fault the company at all. I’m hoping my next house will be for sale with them! I will be 100% recommending Phoenix and Jaimie. I appreciate everything she has done through the process."
 
 
Team:
Jaimie
 
 
 


Review 31 Mar 2022
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached ex council house on estate
 
Cost: £170000
 

"Approached Phoenix at Sutton Bridge and requested that the property could be valued and placed on the market for sale.
Both Jamie and Cloie were extremely efficient and helpful.
The valuation was both extremely professional and accurate.
The house was placed on the market within 2 hours and was sold.
The liaison was upheld between buyers and sellers on a constant as each stage of the sale proceeded and they explained each detail and reason as it progressed.
Acting on recommendation the house selling process was made easy and trouble free. The whole experience because of the Phoenix team was made stress free and flowed from stage to stage with no concerns.
As we were kept informed the sale moved to completion within a very short time scale .
I will recommend Phoenix at Sutton Bridge to everyone who is selling or buying a home with great confidence."
 
 
Team:
Jammie and Cloie
 
 
 


Review 18 Feb 2022
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bedroom bungalow in rural location of Sutton Bridge
 
Cost: £225000
 

"Knowledgable, efficient and for us very importantly; wasn’t in your face when we were looking at the property but was there in the background ready to answer questions.
Jaimie was very good at her job, she was “pushy” in a good way, to keep things moving on both buyer and seller sides which made sure this house purchase went through in about 2.5 months and that was including the Christmas period as well.

We can’t thank Jaimie enough, would definitely recommend Phoenix as an agent.

"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 17 Feb 2022
Recommended by customer in Pe12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom Semi detached house in Sutton Bridge,
 
Cost: £165000
 

"We was purchasing the property but Chloe always kept I touch with us tk tell us what the best step is, if I couldn't get hold of my solicitors or mortgage advisor to ask any questions I was not sure on I would either call or email Chloe who would then really help me out!"
 
 
Team:
Chloe
 
 
 


Review 7 Dec 2021
Recommended by customer in Pe12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow Long Sutton.
 
Cost: £300
 

"Both of the staff were very polite and friendly. They both had a very good knowledge of the negotiations and very helpful keeping us updated on the progress of the sale. Keys were ready to collect on the day for moving. Highly recommended in all negotiations."
 
 
Team:
Jamie and Chloe
 
 
 


Review 7 Dec 2021
Recommended by customer in pe12
 My Age: up to 29 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow
 
Cost: £212000
 

"Proffessional friendly and helpful
reccommend

many thanks"
 
 
Team:
Jamie and Cloe
 
 
 


Review 7 Dec 2021
Recommended by customer in PE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom bungalow in Long Sutton.

"Jamie and Chloe were extremely professional through out and were very knowledgeable. Would not hesitate to recommend them and would be very pleased to use them again."
 
 
Team:
Jamie Rice and Choloe
 
 
 


Review 3 Dec 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace
 
Cost: £132
 

"Very helpful team, always go higher than expected with their professionalism, very knowledgeable, courteous and kind.
A credit to your profession"
 
 
Team:
Chloe and Jaymie
 
 
 


Review 2 Dec 2021
Recommended by customer in PE14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom bungalow with garage at Outwell in Norfolk
 
Cost: £320000
 

"We have been absolutely delighted with the service of the Team members at Phoenix .They have been so helpful right from us placing our offer.Nothing has been too much trouble for them at any stage in helping us through a very stressful time.We cannot thank them enough for their professional and friendly approach.We would have no hesitation in recommending them or using them in the future."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 25 Nov 2021
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house. Mid terrace

"Professionalism from start to the end. If I had questions about the process, Jamie and cloe were brilliant.They got back to me very quickly with the answer. Always friendly and caring, they have been most delightful to deal with. A cut above any of the others I have dealt with"
 
 
Team:
Chloe and jaime
 
 
 

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