Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
390 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 390 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Jaimie and her team gave us clear professional advice, answered queries and offered suggestions and advice on how we should go about selling my late fathers house. Jaimie helped me step by step inform...."   more
 
" I was not a first time buyer. In order to purchase my new home I had to sell my old one. From start to finish Phoenix Estate Agents was a pleasure to deal with. They were helpful, friendly, approach...."   more
 
" Jamie and Chloe very professional agents , arrived prompt at viewing and let me view in a relaxed and not hurried appointment, l offered asking price at first viewing and within an hour it was accept...."   more
 
" From the day of viewing to completion, Jaimie has been absolutely brilliant. She has kept me up to date on a weekly basis and has answered any questions I have had almost immediately. I can not fault ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 93%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 19
Becky 43
best 28
Bridge 19
brilliant 22
buy 16
buying 36
Chloe 56
definitely 32
Estate 108
excellent 35
experience 28
extremely 37
finish 34
friendly 98
future 25
good 38
great 33
happy 30
help 32
helpful 136
Highly 59
informed 61
Jaimie 75
Jamie 60
knowledgeable 28
market 33
Phoenix 150
polite 27
process 70
professional 118
property 97
purchase 38
questions 28
really 27
recommend 119
recommended 24
regular 25
sale 67
sell 46
selling 54
service 104
sold 33
solicitors 24
team 33
thank 60
thanks 27
trouble 25
updated 26
updates 41
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 May 2022
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 2 bedroom bungalow in Sutton bridge.
 
Cost: £180000
 

"Jaimie and her team gave us clear professional advice, answered queries and offered suggestions and advice on how we should go about selling my late fathers house. Jaimie helped me step by step informing me of every detail, or issue that needed to be addressed by phone and email, contacted solicitors and I believe because the team was so thorough helped the whole process run smoothly from start to completion date.
Highly recommend the Sutton bridge Phoenix team."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 29 Apr 2022
Recommended by customer in PE13

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in Wisbech, Cambridgeshire.
 
Cost: £273000
 

"I was not a first time buyer. In order to purchase my new home I had to sell my old one. From start to finish Phoenix Estate Agents was a pleasure to deal with. They were helpful, friendly, approachable and thoroughly professional in all aspects. In particular, I will single out Chloe Roberts and her manager Jamie Rice. I was kept informed at every stage of the process. They liaised closely with my solicitors and estate agents to ensure that everyone was on the same page. They replied promptly to my messages and my anxieties were allayed with their positivity. I feel that they went that extra mile for me and I cannot thank them enough."
 
 
Team:
Chloe Roberts and Jamie Rice
 
 
 


Review 28 Apr 2022
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace , two story , two bedrooms ,1 bath, Open plan reception room and kitchen
 
Cost: £137000
 

"Jamie and Chloe very professional agents , arrived prompt at viewing and let me view in a relaxed and not hurried appointment, l offered asking price at first viewing and within an hour it was accepted and took of the market , all after sales they were very helpful and any questions answered very quickly, l would definitely buy from this agency again and recommend them to anyone wishing to sell their property ,Jamie and Chloe are very nice people and easy to understand and talk too ."
 
 
Team:
Jamie and Chloe
 
 
 


Review 14 Apr 2022
Recommended by customer in PE13
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house very close to a nearby village
 
Cost: £12500
 

"From the day of viewing to completion, Jaimie has been absolutely brilliant. She has kept me up to date on a weekly basis and has answered any questions I have had almost immediately. I can not fault the company at all. I’m hoping my next house will be for sale with them! I will be 100% recommending Phoenix and Jaimie. I appreciate everything she has done through the process."
 
 
Team:
Jaimie
 
 
 


Review 31 Mar 2022
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached ex council house on estate
 
Cost: £170000
 

"Approached Phoenix at Sutton Bridge and requested that the property could be valued and placed on the market for sale.
Both Jamie and Cloie were extremely efficient and helpful.
The valuation was both extremely professional and accurate.
The house was placed on the market within 2 hours and was sold.
The liaison was upheld between buyers and sellers on a constant as each stage of the sale proceeded and they explained each detail and reason as it progressed.
Acting on recommendation the house selling process was made easy and trouble free. The whole experience because of the Phoenix team was made stress free and flowed from stage to stage with no concerns.
As we were kept informed the sale moved to completion within a very short time scale .
I will recommend Phoenix at Sutton Bridge to everyone who is selling or buying a home with great confidence."
 
 
Team:
Jammie and Cloie
 
 
 


Review 18 Feb 2022
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bedroom bungalow in rural location of Sutton Bridge
 
Cost: £225000
 

"Knowledgable, efficient and for us very importantly; wasn’t in your face when we were looking at the property but was there in the background ready to answer questions.
Jaimie was very good at her job, she was “pushy” in a good way, to keep things moving on both buyer and seller sides which made sure this house purchase went through in about 2.5 months and that was including the Christmas period as well.

We can’t thank Jaimie enough, would definitely recommend Phoenix as an agent.

"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 17 Feb 2022
Recommended by customer in Pe12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom Semi detached house in Sutton Bridge,
 
Cost: £165000
 

"We was purchasing the property but Chloe always kept I touch with us tk tell us what the best step is, if I couldn't get hold of my solicitors or mortgage advisor to ask any questions I was not sure on I would either call or email Chloe who would then really help me out!"
 
 
Team:
Chloe
 
 
 


Review 7 Dec 2021
Recommended by customer in Pe12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow Long Sutton.
 
Cost: £300
 

"Both of the staff were very polite and friendly. They both had a very good knowledge of the negotiations and very helpful keeping us updated on the progress of the sale. Keys were ready to collect on the day for moving. Highly recommended in all negotiations."
 
 
Team:
Jamie and Chloe
 
 
 


Review 7 Dec 2021
Recommended by customer in pe12
 My Age: up to 29 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow
 
Cost: £212000
 

"Proffessional friendly and helpful
reccommend

many thanks"
 
 
Team:
Jamie and Cloe
 
 
 


Review 7 Dec 2021
Recommended by customer in PE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom bungalow in Long Sutton.

"Jamie and Chloe were extremely professional through out and were very knowledgeable. Would not hesitate to recommend them and would be very pleased to use them again."
 
 
Team:
Jamie Rice and Choloe
 
 
 


Review 3 Dec 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace
 
Cost: £132
 

"Very helpful team, always go higher than expected with their professionalism, very knowledgeable, courteous and kind.
A credit to your profession"
 
 
Team:
Chloe and Jaymie
 
 
 


Review 2 Dec 2021
Recommended by customer in PE14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom bungalow with garage at Outwell in Norfolk
 
Cost: £320000
 

"We have been absolutely delighted with the service of the Team members at Phoenix .They have been so helpful right from us placing our offer.Nothing has been too much trouble for them at any stage in helping us through a very stressful time.We cannot thank them enough for their professional and friendly approach.We would have no hesitation in recommending them or using them in the future."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 25 Nov 2021
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house. Mid terrace

"Professionalism from start to the end. If I had questions about the process, Jamie and cloe were brilliant.They got back to me very quickly with the answer. Always friendly and caring, they have been most delightful to deal with. A cut above any of the others I have dealt with"
 
 
Team:
Chloe and jaime
 
 
 


Review 2 Nov 2021
Recommended by customer in PE12

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed Detached Bungalow in Spalding
 
Cost: £235000
 

"Jaimie and Chloe of Phoenix Estate Agents go above and beyond the highest expectations of property agents. Can't praise them enough for their excellent/personal/professional service.

We were kept fully updated at every stage of the sale, and we would thoroughly recommend them to anyone wanting to sell their home.

It is rare to get such personal service these days - but these ladies stand head and shoulders above many estate agents. They set a new standard in professionalism.

Well done - and thank you so much Jaimie and Chloe for making what is normally a very stressful procedure virtually stress free.

"
 
 
Team:
Jaimie and Chloe
 
 
 


Review 1 Nov 2021
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house in sutton bridge
 
Cost: £115000
 

"I cant thank Phoenix estate agents enough for all there hard work and professionalism in dealing with the sale ..nothing was too much trouble for chloe and jaimie.they work well as a great team.they went above and beyond to make this as stress free as possible ..was kept informed all the way through with regular updates"
 
 
Team:
Jaimie and chloe
 
 
 


Review 25 Oct 2021
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchase of bungalow
 
Cost: £214500
 

"The Ladies at Phoenix went above and beyond in ensuring that my new home purchase went as smoothly as possible, fantastic contact throughout of everything happening all through the chain.
Extremely friendly, polite and well informed.
Covered avery aspect of the property when I viewed, all my questions were covered.
As a first time buyer Phoenix made this process stress free for me.

And when Picking up my keys I was suprised and delighted to receive a moving in welcome box.

thank you Jaimie and Chloe"
 
 
Team:
Jaimie Rice, Chloe Roberts
 
 
 


Review 18 Oct 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
Cost: £214500
 

"From the beginning to end of selling our property Chloe and Jamie were both outstanding,professional,polite and friendly keeping us up to date with progress of sale every week.
Phoenix was recommended to us by another of their previous clients as our property had been on the market for 7 months with another agent having no success. On the very first day Phoenix marketed our property they sold it great achievement.
We would highly recommend this Edtate Agent to anyone selling or buying a property."
 
 
Team:
Chloe and Jamie
 
 
 


Review 2 Oct 2021
Recommended by customer in PE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached bungalow. Sutton Bridge.
 
Cost: £212000
 

"Always helpful and kept me fully informed throughout the process."
 
 
Team:
Jamie Chloe
 
 
 


Review 22 Sep 2021
Recommended by customer in Pe13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow in Wisbech St Mary
 
Cost: £195000
 

"Phoenix were exceptional. They updated us at least once a week. The purchase would not have been so quick without them. If I ever sell my home I will definitely use them."
 
 
Team:
Chloe & Jaime
 
 
 


Review 14 Sep 2021
Recommended by customer in CB8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached 3-bedroom house in Outwewll
 
Cost: £215000
 

"I received an excellent service from Phoenix. Professional throughout with a nice personal touch which made it so much nicer.
I was kept informed at all time. The team did all the work to ensure all parties were aligned. The whole process was handled very well with no stress to me at all.
If all service providers were as good, the world would be a much nicer place!

"
 
 
Team:
Jaimie & Chloe
 
 
 

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