Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
411 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 411 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times
 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Our experience of buying our property through Phoenix Estate Agents (east) Ltd. was exceptionally good. Jaimie and Chloe was friendly, helpful and informative. Nothing was too much trouble for them....."   more
 
" Both Jamie and Chloe were great really prompt and proficient. Would highly recommend them or Phoenix estate agents"   more
 
" The service we have received from Jaimie and Chloe has been outstanding. They truly go above and beyond to make sure the job gets done. House buying and selling is an incredibly stressful experience, ...."   more
 
" Phoenix agents, Chloe and Jaimie could not have been more caring or friendly. They were acting for my father who was moving into a care home and were very protective towards him before he left then a...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 95%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 93%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 20
Becky 43
best 29
bridge 20
BRILLIANT 22
buying 38
Chloe 68
contact 25
definitely 34
Estate 119
excellent 40
experience 33
extremely 40
finish 36
friendly 109
future 25
good 39
great 36
happy 32
help 34
helpful 144
highly 68
informed 63
Jaimie 83
Jamie 63
knowledgeable 28
market 36
Phoenix 160
polite 29
process 81
professional 128
property 104
purchase 41
questions 33
really 31
recommend 130
recommended 26
regular 26
sale 71
Sell 48
selling 57
service 111
sold 35
solicitors 27
team 39
THANK 63
thanks 28
trouble 27
updated 31
updates 44
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2023
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in Holbeach
 
Cost: £325
 

"Our experience of buying our property through Phoenix Estate Agents (east) Ltd. was exceptionally good. Jaimie and Chloe was friendly, helpful and informative. Nothing was too much trouble for them. They kept us updated every step of the way, always on hand to answer any questions or queries. Always got back us when they said they would. I would highly recommend them."
 
 
Team:
Jaimie Rice and Chloe
 
 
 

Review 10 Feb 2023
Recommended by customer in pe12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace
 
Cost: £107000
 

"Both Jamie and Chloe were great really prompt and proficient. Would highly recommend them or Phoenix estate agents"
 
 
Team:
Jamie & Chloe
 
 
 

Review 30 Jan 2023
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house in Sutton Bridge
 
Cost: £325000
 

"The service we have received from Jaimie and Chloe has been outstanding. They truly go above and beyond to make sure the job gets done. House buying and selling is an incredibly stressful experience, which seems to be slower and more frustrating in recent years. The one single amazing service throughout for us was the work of Jaimie and Chloe. They provide a consistent and professional service. They check in with updates every week and they keep you in the loop. They are always on hand to answer questions and do so in a timely manner every time. We really do appreciate them making the process as smooth as they possibly could. I would recommend this estate agent to anyone, you will not get a better service anywhere."
 
 
Team:
Jaimie and Chloe
 
 
 

Review 16 Jan 2023
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in Sutton Bridge
 
Cost: £310000
 

"Phoenix agents, Chloe and Jaimie could not have been more caring or friendly. They were acting for my father who was moving into a care home and were very protective towards him before he left then after he had moved they kept in constant contact with me (his daughter) as I live many miles away and he is now living near me. He cannot speak highly enough of them. I trusted them with my father's property.
The whole process was stress free and straight forward with the agents and solicitor working together as they were on opposite sides of the country. Chloe could not have been any more helpful. She had the keys, escorted viewers to the property and gave numbers of trusted services that they recommended for me to contact. It was the easiest and quickest property sale that I know of."
 
 
Team:
Chloe and Jaimie
 
 
 

Review 12 Jan 2023
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Bungalow in Long Sutton
 
Cost: £280000
 

"We bought a bungalow through Phoenix estate agents and have nothing but praise for their excellent service throughout the transaction.
From start to finish it was rather a drawn out transaction with the usual problems & delays along the way but Chloe contacted us on a weekly basis to keep us updated on everything."
 
 
Team:
Chloe Roberts
 
 
 

Review 11 Dec 2022
Recommended by customer in UB10
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bed House Sutton Bridge
 
Cost: £235
 

"Excellent service from start to finish, very friendly and understanding staff. I am very happy with the service I have received. Thank you for keeping regular contact throughout. I would recommend Phoenix to everyone. Big thank you to Chloe and Jamie. I really appreciate your time :) Thanks once again

Javed Ahmed"
 
 
Team:
Chloe and Jamie
 
 
 

Review 23 Nov 2022
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A bungalow in Sutton Bridge, Spalding, Lincs
 
Cost: £300000
 

"We don't often leave reviews but we have been so happy with the service we received we feel we should.

From the start Jaimie's friendly manor and knowledge of the current market conditions filled us with confidence. Then we met Chloe in the office and it was obvious that they work very closely as a well organized team. Once all was agreed they presented us with very clear and concise paperwork. Chloe then continued to keep in contact with us and was extremely proactive in chasing the various people in the sales chain and liaising with the solicitors.

All in all we were delighted and would strongly recommend them."
 
 
Team:
Jaimie and Chloe
 
 
 

Review 20 Nov 2022
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached property in Sutton Bridge, Lincolnshire
 
Cost: £255000
 

"I can not fault Jaimie or Chloe in any aspect of their work. They are fantastic, friendly, bubbly team, who are always on hand to help, providing weekly updates. They go above and beyond their role, taking on the work of others/estate agent/solicitors to ensure fluid and efficient moving process. Other estate agents could learn a lot from this pair and the work ethic. 10/10 highly recommend"
 
 
Team:
Jaimie Rice and Chloe Roberts
 
 
 

Review 18 Nov 2022
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Bungalow in Sutton Bridge, Lincolnshire.
 
Cost: £310000
 

"This experience was excellent dealing with Phoenix I was kept updated with ongoing updates every step of my journey with this purchase. The staff member I had dealing with my purchase has given relevant information as and when any arisen questions needed attention, being so helpful throughout, polite and friendly, which makes for a much better purchase experience.
I have been pleasantly surprised, definitely would recommend giving Phoenix Estate Agents a serious thought for anyone considering either to Sell or Purchase, plenty of really helpful information ."
 
 
Team:
Chloe Roberts.
 
 
 

Review 27 Oct 2022
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace 3 bed house, on outskirts of town.
 
Cost: £156000
 

"As first time sellers and knowing nothing about the process it was explained to us and made easy. It has been such a stress free experience and would highly recommend them to anyone.
When choosing who would sell our house it was an easy decision, they were friendly and professional.
We were kept up to date throughout the process and never had to chase for information.
They have been amazing."
 
 
Team:
Jaimie and Chloe
 
 
 

Review 21 Oct 2022
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed flat ,Sutton bridge
 
Cost: £90000
 

"Staff was very friendly,well presented,covid safe and willing to help answer any questions I needed .they kept me well informed and gave me helpful advice .very professional"
 
 
Team:
Chloe and jaimia
 
 
 

Review 15 Oct 2022
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terrace - Sutton bridge

"I would never use another estate agent. Our property was marketed perfectly and sold STC in under a week. Our sale and purchase and to be fair most of the chain involved were a nightmare for communications. Jaimie was phenomenal keeping me in the loop of any developments not only with my own sale and purchase but the whole chain. Moving home is one of the most stressful things you'll ever do in your life and I say with hand on heart that I don't think I would've got through it without jaimie and the rest of the team at phoenix. They go above and beyond and make you feel valued not just a number on the books. If you are looking for an estate agent who understands the market, actively pursues potential buyers to get viewings booked in, communicates effectively through the whole process and genuinely earns every penny then there is no other choice than phoenix."
 
 
Team:
Jaimie and chloe
 
 
 

Review 5 Oct 2022
Recommended by customer in PE20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Bungalow, Sutton Bridge
 
Cost: £205000
 

"We have recently purchased a property which was being marketed by Phoenix Estate Agents.
Chloe has been excellent every step of the way, always very polite and professional.
Chloe was extremely helpful in making sure we were informed every step of the way.
If ever we had a question I knew that Chloe would have everything in hand, will miss our weekly catch up!
Compared to other estate agents the Phoenix team go above and beyond to keep you updated and make the process as simple and easy as possible.
We will have great pleasure in recommending Phoenix as you are guaranteed a friendly, courteous and genuinely caring estate agent."
 
 
Team:
Chloe
 
 
 

Review 30 Sep 2022
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom house in Sutton Bridge
 
Cost: £125000
 

"From the start of the process to the end both Jaimie and Chloe have both been very professional and have kept me up to date with the situation and nothing has been too much trouble.
Every part of the process was explained in easy to understand terms. Definitely recommend their services."
 
 
Team:
Chloe and Jaimie
 
 
 

Review 24 Sep 2022
Recommended by customer in RG42
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bed bungalow based in Sutton Bridge
 
Cost: £180000
 

"Chloe and her team have worked tirelessly to effect the sale, which wasn't easy due to probate and solicitor issues,

I have bought and sold a few houses over the years and the service we had was the best I have experienced. Highly recommend and especially Chloe, who has been wonderful."
 
 
Team:
Chloe
 
 
 

Review 14 Sep 2022
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house

"Very friendly and professional. I don't think they could have done any more to make the process any easier for me. Highly recommended.
Thank you."
 
 
Team:
Chloe and Jaimie
 
 
 

Review 8 Sep 2022
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom Bungalow with a 150 foot garden overlooking fields. The property is semi detached with a shared drive that can comfortably take 6 cars. It is in Sutton Bridge, a lovely little village with shops, hairdressers, 2 take always, and I understand a very friendly pub selling very good food.
 
Cost: £185
 

"I actually bought the property just over 6 years ago with Jamie as my estate agent, who made it a very smooth transaction.
I was very impressed with her professional but friendly way, she made the whole transaction smooth and pleasant experience.

There was never any other estate agent I would use when it came to selling.
Jamie came out to me and went through all aspects regarding the sale.
She was extremely patient with me when I asked her questions, I did ask a few.
She put it on the market on the Friday, booked 4 viewings for the Saturday and the first to view put in an offer of the asking price. There were more bookings for viewings which I cancelled and accepted the offer.
Throughout the whole process Jamie and Chloe kept me updated on all aspects of the sale.
I cannot praise their professionalism and friendly approach highly enough, they are indeed an asset to Phoenix Estate Agents.


"
 
 
Team:
Jamie and Chloe
 
 
 

Review 8 Sep 2022
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I bed groundfloor flat
 
Cost: £95000
 

"Great service couldn't have helped more. Very helpful on parts that I didn't understand being a first time buyer. 10/10"
 
 
Team:
Chloe
 
 
 

Review 8 Sep 2022
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchased Bungalow, Sutton Bridge
 
Cost: £185000
 

"Very helpful staff. Found property online. Responded quickly to our request to view. Property matched marketing material. Was active throughout the sales process liaising with Seller and Solicitors to provide us with a weekly update on progress.

Chatted generally about the area we are moving into. Providing insight into local amenities and dog friendly activities/places."
 
 
Team:
Jaimie & Chloe
 
 
 

Review 26 Aug 2022
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi 2 bed cottage

"Very professional"
 
 
Team:
Jamie and Chloe
 
 
 
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