Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
362 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 362 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I found the team a pleasure to deal with throughout the whole selling experience.They were helpful and very supportive during some trying times. They were always so pleasant to speak to and their gui...."   more
 
" Jamie goes above and beyond to keep you updated with every step highly recommended these guys"   more
 
" Great service fom Phoenix Estate Agents in Sutton Bridge Always kept up to date, many thanks .Jaimie, "   more
 
" Honest review from genuine buyer.. From start to finish Jamie and Chloe have been professional, honest and friendly. From initial viewing off the property these guys have been there to answer ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 95%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 17
Becky 43
best 23
Bridge 18
brilliant 20
buyer 19
buying 33
Chloe 45
contact 20
definitely 29
efficient 19
Estate 100
excellent 33
experience 24
Extremely 34
finish 29
friendly 90
future 24
good 34
Great 30
happy 29
help 30
helpful 127
highly 56
informed 55
Jaimie 68
Jamie 52
knowledgeable 26
market 29
Phoenix 137
polite 22
process 57
professional 112
property 87
purchase 34
really 24
recommend 111
recommended 22
Regular 24
sale 61
sell 40
selling 51
service 96
sold 29
solicitors 22
team 27
Thank 51
thanks 26
updated 22
updates 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Jul 2021
Recommended by customer in Pe12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroomed bungalow on housing estate
 
Cost: £150000
 

"I found the team a pleasure to deal with throughout the whole selling experience.They were helpful and very supportive during some trying times.
They were always so pleasant to speak to and their guidance for me was very much appreciated.
They were also helpful when I needed advice about local tradespeople to use.I cannot think of any suggestions for improvement as they dealt with everything exemplary."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 8 Jul 2021
Recommended by customer in PE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom house
 
Cost: £110
 

"Jamie goes above and beyond to keep you updated with every step highly recommended these guys"
 
 
Team:
Jamie
 
 
 


Review 28 Jun 2021
Recommended by customer in pe12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed semi detached house with off road parking
 
Cost: £126995
 

"
Great service fom Phoenix Estate Agents in Sutton Bridge

Always kept up to date, many thanks .Jaimie,
"
 
 
Team:
jaimie and chloe
 
 
 


Review 25 Jun 2021
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached ex-Council Sutton bridge
 
Cost: £126995
 

"Honest review from genuine buyer..

From start to finish Jamie and Chloe have been professional, honest and friendly.

From initial viewing off the property these guys have been there to answer all questions and worries.
Didnít feel pressured into buying in anyway and have been treat with great respect throughout the process.

If they wasnít in the office at the time they would always get back to me Promptly.

Jamie/Chloe very on the ball with chasing and giving updates, if it wasnít for this Iím sure completion would have took externally longer.

Been a quick and smooth process from start to finish and will be using this estate agents for selling or buying again.

Thanks again you again itís been a pleasure to do a deal with such genuine people!!
"
 
 
Team:
Jamie
 
 
 


Review 23 Jun 2021
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom detached house

"Awesome as always. We have used Phoenix several times now and the service is perfect. Regular weekly updates on phone and email and never afraid to chase something relentlessly. If you want to sell or buy a property these are the people to use you wont regret it."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 23 Jun 2021
Recommended by customer in Pe12

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed house , Sutton bridge
 
Cost: £130000
 

"Jaimie was very helpful and friendly the whole way through the process , I was kept updated along the way and every time I phoned with questions or emailed Jaimie and Chloe was always there to answer and weíre very understanding."
 
 
Team:
Jaimie
 
 
 


Review 23 Jun 2021
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bed property in Sutton bridge
 
Cost: £130
 

"Jaimie and chloe were very professional and knowledgable from start to finish with the selling of the house and kept us updated from the very beginning..they have brilliant customer service skills and would highly recommend them to anyone wanting to sell there properties ..I don't think they could improve the service they give it was excellent .thank you both for everything you have done x"
 
 
Team:
Jaimie rice and chloe
 
 
 


Review 22 Jun 2021
Recommended by customer in PE12

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached bungalow in Lincolnshire
 
Cost: £285
 

"Absolutely fabulous, personal, professional service from start to finish!
Kept us updated about the progress of the sale weekly and nothing too much trouble.
Would definitely recommend and indeed we have recommended to several friends wanting to sell their properties locally."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 21 Jun 2021
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom detached house with a front and back garden.
 
Cost: £237000
 

"We had a great experience working with Chloe and Jaime at Phoenix Estate Agents. They were always knowledgeable and guided us through the process every step of the way. At every point working with them we found them to be friendly, professional, and we always knew we were in safe hands.

When things may not have been moving as quickly in the chain as they could have, we were always advised on how to fix the situation, and even with a problematic conveyancer we exchanged and completed on the planned dates.

We would certainly use Phoenix Estate Agents again in future and recommend them to anyone selling a property."
 
 
Team:
Chloe and Jaime.
 
 
 


Review 4 Jun 2021
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed end terrace in Sutton bridge
 
Cost: £189995
 

"Excellent service, regular updates , chased the same throughout.
Extremely happy and would definitely use again"
 
 
Team:
Chloe
 
 
 


Review 1 Jun 2021
Recommended by customer in PU12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A four bedroomed detached bungalow in Lutton, Long Sutton, Lincs.

"We were recommended the Sutton Bridge office by a neighbour who spoke highly of Jamie and Chloe. The first contact was with Jamie who provided us with a superb briefing about the local market and what price we ought to place the bungalow to achieve a sale. The preparation of the property brochure was excellent, the description of the bungalow was accurate and precise, the accompanying photographs were excellent and brought the bungalow particulars to life. The bungalow went on the market at the start of lockdown but this did not affect the drive and enthusiasm of Jamie and Chloe to achieve a sale. Every week Chloe would call and give an update on how the property was performing on the web and elsewhere; a very personal service which we very much appreciated.

Jamie and Chloe work extremely well as a team, they know the brief for every property and dovetail together so that either of them can take a client viewing. We were so impressed with their approach because we were confident that our best interests were being look after; we were safe in their hands.

Chloe took the lead for the sale of the bungalow. Once we had accepted the offer from the buyer Chloe drove the process and kept both parties informed about what was happening and did not take her foot of the accelerator. The sale was concluded in a timely manner with no hiccups because of the way Chloe managed the end-to-end process and thereby taking the stress out of the sale.

Jamie and Chloe were a pleasure to work with and we would, unreservedly, recommend them to any prospective seller of a property. You will be supported by a highly motivated team who's local knowledge of the property market is superb and they will do all they can to achieve a successful sale for you.

Jamie and Chloe are the perfect example of their profession.
"
 
 
Team:
Jamie and Chloe
 
 
 


Review 20 May 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom Bungalow in Lutton
 
Cost: £255000
 

"We found the staff very helpful and informative at all times keeping us up to date with the current situation not only with the seller but also the solicitors. We had regular phone calls and emails keeping us totally up to date with the latest situation. We can't praise them enough, with their help with one of the most difficult life situations as buying and selling a property can be extremely stressful."
 
 
Team:
Jamie Rice and Chloe Roberts
 
 
 


Review 20 May 2021
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We bought a bungalow in the Gedney area, Phoenix Estate Agents were helpful, informative, communicative and friendly!
 
Cost: £285000
 

"From the very first point of contact with Jaimie from Phoenix Estate Agents, she was professional and friendly. Our house purchase was made easier by Jaimie. I would definitely recommend Phoenix at Long Sutton for buying and selling any property."
 
 
Team:
Jaimie
 
 
 


Review 19 May 2021
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom link detached house in Fleet Hargate near Holbeach.
 
Cost: £325000
 

"A very pleasant and positive experience despite the Covid restrictions. The staff were very knowledgeable about the local area sales market, very helpful with valuations, very friendly and extremely professional in all their dealings with us. They represented our requirements to the buyer and assisted in every way they could to facilitate the sale completion, keeping us updated at every opportunity. I would recommend this agent to everyone without reservation."
 
 
Team:
Jaime Rice
 
 
 


Review 18 May 2021
Recommended by customer in HP5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroomed detached dwelling built using SIPS construction method and located in Sutton bridge.
 
Cost: £220000
 

"Both Chloe and Jamie have kept us informed of progress every step of the way. If I were to sell property in this area again I would definitely retain their services, and so should you."
 
 
Team:
Chloe and Jamie
 
 
 


Review 8 Apr 2021
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house within a small village
 
Cost: £200000
 

"Professional and friendly service, which I would definitely recommend.

Weekly updates and frequent chasing on everyone's behalf aiding in a successful house sale.

"
 
 
Team:
Chloe and Jaimie
 
 
 


Review 27 Mar 2021
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3bed detached house. Sutton Bridge
 
Cost: £200000
 

"Chloe was our contact. She was exceptionally helpful from start to finish.She kept us fully informed of progress with the sale and contacted us weekly to give us updates. At times she was the only one communicating with us and was contacting all parties involved on our behalf. She was always cheerful and up-beat in any communication and very professional
In everything she did. Would recommend anybody to go through Phoenix for house purchase because of Chloeís excellent work."
 
 
Team:
Chloe
 
 
 


Review 18 Mar 2021
Recommended by customer in PE30
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom linked detached in Long Sutton, Lincs.
 
Cost: £205000
 

"Both Jaimie and Chloe were so helpful. I cannot fault them, any questions or queries about the property they were straight on it, they have made the whole process so much easier. I cannot thank them enough. Absolutely recommend them either if selling or purchasing."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 18 Mar 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small terraced house with a large garden in Long Sutton, Lincolnshire
 
Cost: £125000
 

"Very professional and helpful. Kept us informed at all stages of the sale with weekly updates.

They had obviously been chasing all the other parties in the chain to ensure that we knew the current situation. This chasing and harrying of the other parties no doubt helped with the completion of the sale.

Would use Phoenix again."
 
 
Team:
Jamie and Chloe
 
 
 


Review 17 Mar 2021
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terrace in rural town
 
Cost: £110000
 

"The customer service provided was excellent. We were given clear and effective advice from the initial contact with support provided at follow up. Jaimie and Chloe were personable, professional and a pleasure to work with. They made clear commitments in terms of service, adherence to covid-19 guidelines and honest practices and more than met these. They were supportive, well informed and helpful when asked for guidance and were thorough in managing expectations. They continued to keep in contact with all parties throughout the process and continued to provide regular, comprehensive updates until the sale had completed. The service was above and beyond what I expected."
 
 
Team:
Jaimie and Chloe
 
 
 

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