Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
330 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 330 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" So pleased we chose to go with Phoenix Estate Agents at Sutton Bridge who from the outset to conclusion made us feel very comfortable and assured that we had made the right decision. In what contin...."   more
 
" Dealing with this agent for the purchase was a delight compared to the stress others in the chain caused. There was only one problem that being when our sale fell through the bungalow was put straight...."   more
 
" as a first time buyer I could really say that the service we had from Phoenix it was amazing. JAIME was super helpful and friendly. Always keep in touch with us and keep as up-to-date. Also Chloe was ...."   more
 
" An exceptionally professional service in trying times (COVID-19) Very, very impressed."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 94%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 88%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 14
Becky 43
best 21
Bridge 16
Brilliant 18
buying 29
Chloe 32
contact 15
definitely 23
efficient 19
Estate 94
EXCELLENT 27
experience 20
extremely 30
FAMILY 15
fantastic 19
fault 14
finish 23
friendly 82
future 22
good 33
great 25
happy 27
hard 17
help 28
helped 16
helpful 117
highly 53
informed 49
Jaimie 58
Jamie 47
knowledgeable 24
market 26
Phoenix 128
polite 22
process 47
professional 96
property 77
purchase 31
really 24
recommend 99
sale 53
sell 35
selling 43
service 85
sold 29
team 24
Thank 46
Thanks 23
updates 29
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Oct 2020
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 Bedroom detached modern bungalow with double garage. Spalding, Lincs.
 
Cost: £273000
 

"So pleased we chose to go with Phoenix Estate Agents at Sutton Bridge who from the outset to conclusion made us feel very comfortable and assured that we had made the right decision.
In what continues to be very challenging times for the country as a whole because of Covid 19 and in an extremely difficult market place and conditions, the team at Phoenix, and in particular Chloe and Jaimie, were thoroughly professional, informative, and helpful throughout and their regular communications and updates kept us fully informed.
We have absolutely no hesitation in recommending them."
 
 
Team:
Chloe Roberts, Jaimie Rice
 
 
 


Review 20 Oct 2020
Recommended by customer in SG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sutton Bridge Lincolnshire
 
Cost: £272000
 

"Dealing with this agent for the purchase was a delight compared to the stress others in the chain caused. There was only one problem that being when our sale fell through the bungalow was put straight back on the market without any pre advice to us - I only discovered this by going onto Rightmove.
Apart from this we were kept informed every step of the way and without their intervention and communication we would have been in total darkness"
 
 
Team:
Miss Chloe Roberts
 
 
 


Review 16 Oct 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Beautiful 3 bed house in Saton Bridge located in Nice and quiet area

"as a first time buyer I could really say that the service we had from Phoenix it was amazing. JAIME was super helpful and friendly. Always keep in touch with us and keep as up-to-date. Also Chloe was helpful and perfect with all the job she has done to.
I am so happy to share my experience with you and say how much I thank you for all the time you spent to sort out everything in super fast time.
Much appreciated and all the best for you all.
Sylwia I Tomasz"
 
 
Team:
Jaime and Chloe
 
 
 


Review 16 Oct 2020
Recommended by customer in spai
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural, detached 4 bedroom, executive property
 
Cost: £365000
 

"An exceptionally professional service in trying times (COVID-19)

Very, very impressed."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 18 Sep 2020
Recommended by customer in Pe13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in wisbech
 
Cost: £185000
 

"I found both girls absolutely wonderful very helpful and in constant contact with me would recommend their estate agents to anyone 100%"
 
 
Team:
Jamie and Chloe
 
 
 


Review 12 Sep 2020
Recommended by customer in Pe12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in Sutton bridge
 
Cost: £77950
 

"Well they were both EXCELLENT all the way through my long lengthy sell. It was sold three times so both had to work very hard to complete this sale at no time were they not prepared to go the extra mile. Clear and helpful at all times never once down always looking forward. They have also endured me for that time too, thank you both for your efforts and keeping on top of what you do so well.
Thanks again"
 
 
Team:
Jaime and Chloe
 
 
 


Review 12 Sep 2020
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We brought a 3 bedroom property in Sutton bridge. It has everything that we need and wanted, such as a big kitchen, garage, parking spaces and a summer house.
 
Cost: £152500
 

"We found Phoenix was a great estate agents. As we were trying to sort all of this out during the lockdown we felt really comfortable leaving Jaimie and Chloe to sort a lot of the work for us. Jaimie was a great level headed person that we were able to contact if and when we had any problems."
 
 
Team:
Chloe and Jaimie
 
 
 


Review 12 Sep 2020
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat in Long Sutton
 
Cost: £79000
 

"From the very first contact have gone above and beyond helping with every step of the process of the purchase, always at the end of the phone to help with any enquires"
 
 
Team:
Jamie, Chole
 
 
 


Review 3 Aug 2020
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed detached cottage in long sutton
 
Cost: £140000
 

"Jaimie and Chloe are the only estate agents that I have dealt with that Iíve actually trusted. They can do no wrong in my eyes.would use them again for sure."
 
 
Team:
Jaimie & Chloe
 
 
 


Review 30 Jun 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lutton

"Brilliant service as always."
 
 
Team:
Jamie and chloe
 
 
 


Review 16 Jun 2020
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house in Sutton bridge
 
Cost: £129500
 

"Nothing was too much trouble, polite and friendly service, very professional, updated details regularly, listened to what we needed

Sold our house last year but currently seeking Jamie's advice regarding another property and once again she is being most helpful and I would certainly use their services again"
 
 
Team:
Jamie chloe
 
 
 


Review 12 Jun 2020
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House 3bedrooms
 
Cost: £195000
 

"They were brilliant would use them again"
 
 
Team:
Jamie, Chloe
 
 
 


Review 9 Apr 2020
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house in Sutton Bridge.

"Very good from start to finish."
 
 
Team:
Jamie
 
 
 


Review 31 Mar 2020
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi-detached house in Sutton Bridge
 
Cost: £165000
 

"I am very impressed with Phoenix Estate Agents of Sutton Bridge. Being a local resident for all of my life I wanted to support a local business. Phoenix have many local properties on their register and are well represented in the area. This gave me confidence to approach them as a first time seller.
I went to the office at the weekend and spoke with Chloe who was extremely professional, knowledgeable and put me at ease. I explained that I had no idea how to go about the process or what was involved. We discussed the situation and she gave me some literature to read. Jaimie contacted me early the following week and came around to my house. She explained in more detail the next steps and we agreed to team up and proceed. She did the measurements, photography and prepared the pack; keeping me informed at all stages.
Once the property listed and viewings were underway I received feedback and updates constantly.
These two ladies are exceptional and the business approach is fantastic; a premium service in my opinion.
I am extremely grateful to them for everything they have done; there were times it felt as if they were the only ones in the chain keeping anything moving at all.
Their fees were very fair; they have worked non-stop to help me and nothing was ever too much trouble for them. THANK YOU!"
 
 
Team:
Jaimie Rice, Chloe Roberts
 
 
 


Review 13 Mar 2020
Recommended by customer in Pe12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom bungalow with garage
 
Cost: £150000
 

"I have used pheonix five times and would highly recommend the staff are on the case all the time and give plenty of updates as the sale progresses at last we are on our way"
 
 
Team:
Jamie, chloe
 
 
 


Review 3 Mar 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom end terrace house in Sutton bridge
 
Cost: £136500
 

"From start to finish Jaimie @ Phonenix was exceptional in her approach, manner and generally nothing was too much trouble. Very professional and efficient and as this was our first house purchase explained everything in detail and what we could expect to happen and when. No question was treated as if was silly or taking up too much of her time she went well over and above during our process. Would definitely recommend and if we sell a property in the furture would definately use Phoenix"
 
 
Team:
Jaimie Chloe
 
 
 


Review 27 Feb 2020
Recommended by customer in PE22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed end terrace

"Very professional approach. Nothing too much trouble always felt well communicated to. Made the sale easy and less stressful."
 
 
Team:
Jamie
 
 
 


Review 25 Feb 2020
Recommended by customer in PE12

 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow - Sutton Bridge area

"Staff very friendly and helpful kept me informed of any updates"
 
 
Team:
Jamie Chloe
 
 
 


Review 23 Feb 2020
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terraced house
 
Cost: £108000
 

"Phoenix were brilliant throughout our entire purchasing process. Our purchase was really smooth and didnít really hit any bumps in the road which really helped. Jaimie gave us weekly updates which kept us informed of what stage of the transaction we were at. I wouldnít go to another estate agent in the future when buying or selling properties. I would recommend Phoenix to anybody who was looking to buy or sell."
 
 
Team:
Jaimie
 
 
 


Review 12 Feb 2020
Recommended by customer in PE22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom house, South Lincolnshire
 
Cost: £435000
 

"A professional and personal service was provided. The agent respected our wishes when negotiations were being handled by solicitors. We always felt able to pick up the phone if the need arose and were given space to work through matters during conveyancing."
 
 
Team:
Jaimie
 
 
 

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