Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.9/10
301 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 301 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" I dealt with Phoenix estate agents in Sutton Bridge and they were excellent in everything. I was kept informed all the time and they were so professional. I would recommend this team over all estate...."   more
 
" Absolutely outstanding in every way, cannot fault at all. I cannot recommend Jamie & Chloe highly enough, I wished we had sold our property with them too!"   more
 
" Well, where to start, the girls have been fantastic and we cannot possibly ever thank them enough for their professionalism and knowledge. They have kept us fully informed all the way through , ans...."   more
 
" The staff of Phoenix estate are very knowledgeable and very helpful in the selling of are property from the first time we spoke to completion"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 93%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Becky 43
best 20
Bridge 13
Brilliant 14
Buying 28
Chloe 22
definitely 22
efficient 18
estate 84
excellent 26
experience 19
extremely 28
family 14
fantastic 16
fault 14
finish 21
friendly 78
future 21
Good 32
Great 24
happy 26
hard 14
help 24
helped 15
helpful 110
Highly 51
informed 43
Jaimie 49
Jamie 44
knowledge 19
knowledgeable 22
market 24
Phoenix 120
polite 20
process 40
professional 86
property 72
purchase 27
Really 21
recommend 93
recommended 19
sale 49
sell 28
selling 42
service 77
sold 26
team 21
Thank 40
thanks 21
updates 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Nov 2019
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house on a small estate.
 
Cost: £125000
 

"I dealt with Phoenix estate agents in Sutton Bridge and they were excellent in everything. I was kept informed all the time and they were so professional. I would recommend this team over all estate agents. They are the best you can ever have. I can only recommend them so highly. It was a probate property after the death of my father and they were so understanding and supportive. Highly recommended."
 
 
Team:
Jaime and Chloe
 
 
 


Review 1 Nov 2019
Recommended by customer in PE13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 BEDROOM TERRACED, SUTTON BRIDGE
 
Cost: £107000
 

"Absolutely outstanding in every way, cannot fault at all. I cannot recommend Jamie & Chloe highly enough, I wished we had sold our property with them too!"
 
 
Team:
Jamie & Chloe
 
 
 


Review 24 Oct 2019
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
two bedroomed bungalow and fairy new devepoment
 
Cost: £195000
 

"Well, where to start, the girls have been fantastic and we cannot possibly ever thank them enough for their professionalism and knowledge.

They have kept us fully informed all the way through , answering our concerns and questions. They have sorted problems out and chased on our behalf and have contacted us every day this week following all the problems we have had .
A big big thank you

They have met and allowed us access to the property when requested.

We have contacted them over little things but big things to us as we didn't know what was going on and they offered an explanation . Thank you

Our only big regret is that you didn't sell our property."
 
 
Team:
Jamie and Chloe
 
 
 


Review 23 Oct 2019
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property we have just sold is a five bedroom bungalow with a large kitchen, two bathrooms, large lounge, dining room, study

"The staff of Phoenix estate are very knowledgeable and very helpful in the selling of are property from the first time we spoke to completion"
 
 
Team:
Jamie and
 
 
 


Review 24 Sep 2019
Recommended by customer in SS14

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in Holbeach
 
Cost: £195000
 

"Great service from Chloe, with weekly updates, as we are from outside the area this help us get through the process. She did a lot of chasing for us when we hit a few stumbles along the way. Chasing solicitors and management companies, with out there support we would not have made it to the end.
We had to move out of the house we were selling early due our buyer threatening to pull out and move in with family. Chloe helped us through this hard time and we can not thank her enough."
 
 
Team:
Chloe
 
 
 


Review 11 Sep 2019
Recommended by customer in C b9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom terrace house
 
Cost: £112
 

"The staff. We're. Very helpfully can't fault. Them phoenix jammie and cloud thanks"
 
 
Team:
Jammie and cloie
 
 
 


Review 10 Sep 2019
Recommended by customer in Pe13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Robin Mews

"We cannot fault Jamie or Chloe's service in anyway at all.They were always very helpful in all aspects of our sale.Its only a small company but Do Not let this put you off in any way.We recommend them 100% and in future will not hesitate to use them again."
 
 
Team:
Jaime Rice.Chloe Roberts
 
 
 


Review 9 Sep 2019
Recommended by customer in PE34
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow
 
Cost: £230000
 

"Really professional at all times and provided weekly updates which was helpful"
 
 
Team:
Chloe
 
 
 


Review 20 Aug 2019
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1880s detached cottage 5 bed,2 receptions
 
Cost: £235000
 

"Dont look any where else...these guys are awesome..weve used many agents over the years but none have come close to JAMIE and Chloe at Phoenix...
Nothing was ever too much trouble,professional throughout,they keep you informed and updated,their pictures were amazing quality and at no point were they pushy...
They did what others failed..thankyou so much"
 
 
Team:
Jamie and Chloe
 
 
 


Review 16 Aug 2019
Recommended by customer in pe13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three Bedroom Semi in Wisbech in need of modernisation
 
Cost: £135000
 

"Could not fault the service from beginning to end, Good communication all the way through"
 
 
Team:
Jamie Rice and Chloe Roberts
 
 
 


Review 5 Aug 2019
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-Detached House in Sutton Bridge
 
Cost: £160000
 

"Jaimie and Chloe are the most lovely and helpful people, they kept us in the loop at all times when the solicitors didn't and nothing was ever too much. We asked to view the house a few times during the purchase process and they never had an issues coming and opening up for us which really helped with getting quotes for home improvement works. They were both very friendly, professional and approachable and if we wanted to sell the property at any point in the future, we would definitely use them."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 17 Jul 2019
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom terraced cottage in Sutton Bridge
 
Cost: £115000
 

"I can't recommend this business highly enough. They have been magnificent throughout what turned out to be a very lengthy purchase! Chloe especially has worked so hard to keep everything moving and everyone informed of progress or any holdups along the way. Everything was always explained clearly and she was always happy to help with advice if I had any questions. Her weekly updates were really helpful and she always gave them even if there wasn't much to report. These ladies are very professional, they know their business inside out and are always friendly, polite and accessible.
I wouldn't hesitate to use their services again in the future or to recommend them to others."
 
 
Team:
Chloe and Jamie
 
 
 


Review 17 Jul 2019
Recommended by customer in NN12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End Terrace, 3 bedroom, Sutton Bridge PE12 9SE
 
Cost: £158000
 

"From my husband's first meeting with Phoenix at the house for a valuation, to completion of the sale, both Jaimie and Chloe have been nothing but friendly, professional, and knowledgeable regarding the Selling and Buying procedure.

They kept my husband and I calm and relaxed throughout the whole process (our first property sale in over 46 yrs). We are more than happy to recommend them to anyone."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 16 Jul 2019
Recommended by customer in Pe12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Queen Street

"Brilliant from the start, I had previous knowledge of the business from when I brought from them 3 years ago and was so happy with the service I came back. All staff are pleasant and knowledgeable, very polite and dont want to hang around, which this sense of caring urgency is just what I like when dealing with something as important as selling a home. Would recommend to anyone and will be dealing with them again in the future."
 
 
Team:
Jamie and Chloe. Superstars. Simple as that
 
 
   Business Reply:

Thank you Jack :D. Wishing you much happiness in your new home.
 


Review 9 May 2019
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached house in prime location in long Sutton Lincs. Near to amenities, park but not too built up.
 
Cost: £170000
 

"Pheonix were professional, informative and helpful throughout. They phoned at least once a week with updates and provided a speedy efficient service. From offer to completion only took 8 weeks and went quite smoothly"
 
 
Team:
Chloe
 
 
 


Review 6 May 2019
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom house in sutton bridge
 
Cost: £135000
 

"The whole experience was made easy and hassle free any questions I had where answered promptly and made easy to understand the agents where always polite and friendly and I was always kept up to date with progress through out the whole sale i couldn't of asked for a better service and would reccomend them to anyone thinking of selling or buying to use them."
 
 
Team:
Chloe Robert's and Jamie Rice
 
 
 


Review 4 May 2019
Recommended by customer in PE14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow, Outwell Wisbech.
 
Cost: £315000
 

"The whole experience of dealing with Phoenix Estate Agents in particular dealing with the Manager Mrs Jaimie Rice was first class, faultless and extremely professional throughout the whole process.

There was five parties involved in our property chain, Jaimie Rice knew the position and enquires raised of all parties from bottom to top of the chain and kept in regular contact with us to pass on very detailed updates by email and telephone at each stage of the process that we found very helpful.

We would therefore have no hesitation is using Phoenix Estate Agents in the future ourselves or recommending there services to friends and family.

Jaimie and her team worked very hard behind the scenes to achieve a fabulous result for everyone in the chain, we cannot thank Jaimie and her team enough.





"
 
 
Team:
Jaimie Rice & Chloe
 
 
 


Review 1 Apr 2019
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
My property was a 3 bedroom bungalow located in Long Sutton, Spalding.
 
Cost: £200000
 

"I have used Phoenix before, so, I had no hesitation using them again. Chloe was in charge of my sale and, as I would expect, she did an amazing job throughout. Details were good, viewings all done by Chloe. When she found a buyer, despite it being just before the Christmas holiday, she negotiated a good price for me. I have absolutely no complaints at all on how my sale has gone through. Just so happy. Big thanks to Phoenix."
 
 
Team:
Jaimie and Chloe
 
 
 


Review 28 Feb 2019
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached
 
Cost: £225000
 

"From start to finish both ladies were so helpful.would highly recommend"
 
 
Team:
Both jaime and chloe were excellent
 
 
 


Review 26 Feb 2019
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house which is in Sutton Bridge
 
Cost: £160000
 

"Through all the buying process I dealt with Jaimie. I with my family we live in England about 10years and we never seen such a friendly, helpful and professional person. From all people which I had to deal with through this process Jaimie was the only one person who done her job honestly.I trusted her more than anyone else.
Highly recommended by me and my family!!!
HUGE THANK YOU TO PHOENIX AND ESPECIALLY TO JAIMIE!!!"
 
 
Team:
Massive thank you to Jaimie
 
 
   Business Reply:

Thank you for your very kind word Laimonas. It has been a pleasure to help you in buying your new home. Look forward to seeing you later with keys :D
 

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