Phoenix Estate Agents (East) Ltd - Sales

206 Bridge Road, Sutton Bridge
Spalding
Lincolnshire
PE12 9SG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Phoenix Estate Agents (East) Ltd - Sales 9.9/100
322 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 322 reviews since 2010
 
 
 
Professional 9.9/10 Professional Rating 9.9
The firm acted professionally at all times

 
Knowledgeable 9.9/10 Knowledgeable Rating 9.9
The firm showed a good knowledge of local market conditions

 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Jaimie and Chloe are the only estate agents that I have dealt with that I’ve actually trusted. They can do no wrong in my eyes.would use them again for sure."   more
 
" Brilliant service as always."   more
 
" Nothing was too much trouble, polite and friendly service, very professional, updated details regularly, listened to what we needed Sold our house last year but currently seeking Jamie's advice re...."   more
 
" They were brilliant would use them again"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 99%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 93%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 94%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 89%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 85%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Becky 43
best 20
Bridge 15
Brilliant 18
buy 13
buying 29
Chloe 29
definitely 23
efficient 19
estate 91
excellent 26
experience 19
extremely 29
family 15
fantastic 19
fault 14
finish 23
friendly 81
friends 13
future 22
good 33
Great 24
happy 26
hard 16
help 27
helped 16
helpful 113
highly 53
informed 47
Jaimie 56
Jamie 47
knowledgeable 24
market 24
phoenix 125
polite 22
process 46
professional 94
property 77
purchase 29
really 22
recommend 98
sale 51
sell 34
selling 43
service 83
Sold 28
team 23
THANK 44
thanks 22
updates 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Aug 2020
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed detached cottage in long sutton
 
Cost: £140000
 

"Jaimie and Chloe are the only estate agents that I have dealt with that I’ve actually trusted. They can do no wrong in my eyes.would use them again for sure."
 
 
Team:
Jaimie & Chloe
 
 
 


Review 30 Jun 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lutton

"Brilliant service as always."
 
 
Team:
Jamie and chloe
 
 
 


Review 16 Jun 2020
Recommended by customer in Pe12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house in Sutton bridge
 
Cost: £129500
 

"Nothing was too much trouble, polite and friendly service, very professional, updated details regularly, listened to what we needed

Sold our house last year but currently seeking Jamie's advice regarding another property and once again she is being most helpful and I would certainly use their services again"
 
 
Team:
Jamie chloe
 
 
 


Review 12 Jun 2020
Recommended by customer in Pe12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House 3bedrooms
 
Cost: £195000
 

"They were brilliant would use them again"
 
 
Team:
Jamie, Chloe
 
 
 


Review 9 Apr 2020
Recommended by customer in Pe12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house in Sutton Bridge.

"Very good from start to finish."
 
 
Team:
Jamie
 
 
 


Review 31 Mar 2020
Recommended by customer in PE12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom semi-detached house in Sutton Bridge
 
Cost: £165000
 

"I am very impressed with Phoenix Estate Agents of Sutton Bridge. Being a local resident for all of my life I wanted to support a local business. Phoenix have many local properties on their register and are well represented in the area. This gave me confidence to approach them as a first time seller.
I went to the office at the weekend and spoke with Chloe who was extremely professional, knowledgeable and put me at ease. I explained that I had no idea how to go about the process or what was involved. We discussed the situation and she gave me some literature to read. Jaimie contacted me early the following week and came around to my house. She explained in more detail the next steps and we agreed to team up and proceed. She did the measurements, photography and prepared the pack; keeping me informed at all stages.
Once the property listed and viewings were underway I received feedback and updates constantly.
These two ladies are exceptional and the business approach is fantastic; a premium service in my opinion.
I am extremely grateful to them for everything they have done; there were times it felt as if they were the only ones in the chain keeping anything moving at all.
Their fees were very fair; they have worked non-stop to help me and nothing was ever too much trouble for them. THANK YOU!"
 
 
Team:
Jaimie Rice, Chloe Roberts
 
 
 


Review 13 Mar 2020
Recommended by customer in Pe12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom bungalow with garage
 
Cost: £150000
 

"I have used pheonix five times and would highly recommend the staff are on the case all the time and give plenty of updates as the sale progresses at last we are on our way"
 
 
Team:
Jamie, chloe
 
 
 


Review 3 Mar 2020
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom end terrace house in Sutton bridge
 
Cost: £136500
 

"From start to finish Jaimie @ Phonenix was exceptional in her approach, manner and generally nothing was too much trouble. Very professional and efficient and as this was our first house purchase explained everything in detail and what we could expect to happen and when. No question was treated as if was silly or taking up too much of her time she went well over and above during our process. Would definitely recommend and if we sell a property in the furture would definately use Phoenix"
 
 
Team:
Jaimie Chloe
 
 
 


Review 27 Feb 2020
Recommended by customer in PE22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed end terrace

"Very professional approach. Nothing too much trouble always felt well communicated to. Made the sale easy and less stressful."
 
 
Team:
Jamie
 
 
 


Review 25 Feb 2020
Recommended by customer in PE12

 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow - Sutton Bridge area

"Staff very friendly and helpful kept me informed of any updates"
 
 
Team:
Jamie Chloe
 
 
 


Review 23 Feb 2020
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terraced house
 
Cost: £108000
 

"Phoenix were brilliant throughout our entire purchasing process. Our purchase was really smooth and didn’t really hit any bumps in the road which really helped. Jaimie gave us weekly updates which kept us informed of what stage of the transaction we were at. I wouldn’t go to another estate agent in the future when buying or selling properties. I would recommend Phoenix to anybody who was looking to buy or sell."
 
 
Team:
Jaimie
 
 
 


Review 12 Feb 2020
Recommended by customer in PE22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom house, South Lincolnshire
 
Cost: £435000
 

"A professional and personal service was provided. The agent respected our wishes when negotiations were being handled by solicitors. We always felt able to pick up the phone if the need arose and were given space to work through matters during conveyancing."
 
 
Team:
Jaimie
 
 
 


Review 11 Feb 2020
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow situated in a quite location in Sutton bridge
 
Cost: £155000
 

"Jaimie and Chloe are amazing from the very beginning, professional at every stage. Always went above and beyond and done so much more work than they ever needed to.
They have both kept us updated throughout the entire process! We wouldn’t choose any other estate agent to help us buy and sell again!
Thank you so much your are both amazing at what you do"
 
 
Team:
Jaimie Chloe
 
 
 


Review 11 Feb 2020
Recommended by customer in PE12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom bungalow situated in a quite location in Sutton bridge
 
Cost: £155000
 

"Jaimie and Chloe are amazing from the very beginning, professional at every stage. Always went above and beyond and done so much more work than they ever needed to.
They have both kept us updated throughout the entire process! We wouldn’t choose any other estate agent to help us buy and sell again!
Thank you so much your are both amazing at what you do"
 
 
Team:
Jaimie Chloe
 
 
 


Review 10 Feb 2020
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We brought a 2 bed bungalow through Phoenix estate agents in Sutton Bridge Lincs.
 
Cost: £155000
 

"We have had a very hard and arduous time because of a guy in the 5 part of the chain. I must say that Jamie and Chloe went way above and beyond what they should have done, they have been a tower of strength and supported us every step of the way and we would highly recommend them to anyone if they want to buy our sell a house they are wonderful and very very professional young ladies we cant thank you enough"
 
 
Team:
Jamie Chloe
 
 
 


Review 4 Feb 2020
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom Detached bungalow in Lincolnshire
 
Cost: £183000
 

"I have used Phoenix before and their service is second to none - extemely knowledgeable, very experienced, quality pictures and fantastic customer service - what's not to like 10/10"
 
 
Team:
Chloe, Jaimie
 
 
 


Review 3 Jan 2020
Recommended by customer in PE13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed detached house in a village location
 
Cost: £170000
 

"Jaime came out and discussed the whole process and took lots of fantastic photos for our property.
The board went up and our property went into rightmove we had a lot of interest.
Chloe rang us every week to update us on the progress.
I love the fact Phoenix are so pro active and stand out above all other estate agents.
They sold our property and kept me informed through out the whole process.
This is our second time using Phoenix and I wouldn’t go to any other Estate Agent they are brilliant."
 
 
Team:
Chloe & Jaimie
 
 
 


Review 21 Dec 2019
Recommended by customer in Pe12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed mid terrace

"The girls were amazing, nothing was to much trouble, they were always friendly and polite overall Chloe and jamie make a fantastic team. defiantly be recommending them to friends and family."
 
 
 
 


Review 20 Dec 2019
Recommended by customer in PE14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced House Sutton Bridge
 
Cost: £115
 

"Very helpful, kept us in the loop every step of the way, had no problems whatsoever, straight clear transaction. Dealt with in a timely manner we would recommend to other people looking to buy or sell"
 
 
Team:
Jaimie & chloe
 
 
 


Review 2 Dec 2019
Recommended by customer in PE12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom semi detached bungalow

"Very pleased with the service provided by Jamie and colleagues
Would have no hesitation in recommending them
Many thanks to them"
 
 
Team:
Jamie and Chloe
 
 
 

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