B S Bennett Estate Agents - Sales

2 Staines Road, Wraysbury
Staines
Middlesex
TW19 5BS

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
73 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 73 reviews since 2004
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" B S Bennett are a well established family-run business with extensive experience and great local knowledge. The staff are friendly and professional and always quick to respond. Their advice on prici...."   more
 
" Throughout the transaction Bennett’s were very professional as well as friendly. They gave me advice when I needed it. I cannot recommend them highly enough. Great service from start to finish"   more
 
" The team are fabulous and very efficent and friendly. "   more
 
" All the staff I have dealt with have been extremely knowledgable about the property and the area surrounding the property. They have also helped me with general information regarding the whys and wher...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 95%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 95%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 62%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 74%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 93%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 3
advice 5
amazing 3
approach 3
Bennett 18
Bennetts 17
best 4
BS 16
business 8
buyer 3
buyers 3
buying 9
choice 3
dealing 3
definitely 7
easy 3
EFFICIENT 4
estate 15
excellent 11
experience 5
extensive 3
extremely 5
family 8
finish 5
friendly 19
good 8
great 17
hard 3
help 4
helpful 16
highly 12
informed 12
just 7
Katie 8
knowledge 10
local 9
market 8
people 5
process 9
professional 26
property 21
recommend 16
sale 13
second 5
sell 9
selling 12
service 21
sold 5
team 13
viewings 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Oct 2019
Recommended by customer in WA4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached house 1930’s house in a quiet cul de sac of a Berkshire village
 
Cost: £650000
 

"B S Bennett are a well established family-run business with extensive experience and great local knowledge. The staff are friendly and professional and always quick to respond. Their advice on pricing the property appropriately and excellent marketing ensured there were plenty of viewings which they conducted for us. Their communication throughout was excellent and their regular chasing of solicitors, etc. once the sale was agreed ensured the required timescales were met. We were delighted with every aspect of the service BS Bennett provided and would recommend them most highly."
 
 
Team:
Richard Gomme and Julie Gomme
 
 
 


Review 13 Jun 2019
Recommended by customer in TW19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Hope 2 bedroomed terrace house in Wraysbury

"Throughout the transaction Bennett’s were very professional as well as friendly. They gave me advice when I needed it. I cannot recommend them highly enough. Great service from start to finish"
 
 
Team:
Richard, Julie and Katie
 
 
 


Review 26 Feb 2019
Recommended by customer in TW19

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Property - Wraysbury
 
Cost: £679000
 

"The team are fabulous and very efficent and friendly.
"
 
 
Team:
Katie Morgan & Nicole Mills
 
 
 


Review 2 Feb 2019
Recommended by customer in TW19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I wanted a smaller house more suited to a single occupant and I am delighted with the property you had in Wraysbury.
 
Cost: £365000
 

"All the staff I have dealt with have been extremely knowledgable about the property and the area surrounding the property. They have also helped me with general information regarding the whys and wherefore of buying and selling houses, putting my mind at ease."
 
 
Team:
Julie and Katy
 
 
 


Review 8 Jan 2019
Recommended by customer in TW19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house in Stanwell, Surrey
 
Cost: £329000
 

"When we moved to Northumberland in 2015, we engaged BS Bennett to market our house for rental and also to manage the property. My husband had worked for them as a contractor and had witnessed first hand the way they looked after the properties in their care. They found us some great tenants who stayed for almost three years. Nicole did a fantastic job, visiting the property regularly and keeping us informed about any repairs needed. She also sourced any tradespeople we required - we honestly didn’t have to worry about a thing! When the tenants moved out, we decided to sell the house. Again, Bennett's did a wonderful job. As we were over 300 miles away, the team conducted all the viewings (of which there were many) and Katie and Nicole kept us updated at every stage. The sale was completed in less than 10 weeks and would have been quicker, if the buyers’ solicitor had been more responsive. In summary, we cannot recommend BS Bennett highly enough. Their professionalism, local knowledge and customer service is second to none and what is more they are all lovely people!"
 
 
Team:
Nicole, Katie, Julie and Richard
 
 
 


Review 23 Dec 2018
Recommended by customer in TW19

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Shop with flat above
 
Cost: £295000
 

"Diligent and persistent in progressing a difficult sale."
 
 
 
 


Review 15 Dec 2018
Recommended by customer in tq31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Its a 3 bed bungalow, medium garden and a good size driveway within the Staines area
 
Cost: £515000
 

"I have used BS Bennett on a number of occasions buying and selling properties and their standard of work is second to none. Everybody who works there makes you feel very welcome and they are very approachable. Their knowledge of the industry is of the very highest standard. Julie, Katie, Nicole and Richard will always give you their honest opinion and their opinion are ALWAYS correct.

Richard who was generally working with me in selling a property went beyond the call of duty. The buyer pulled out of the deal and Richard rescued the situation with great professionalism and skill. WELL DONE Richard.

Everyone at BS Bennett are like family to me now and they are very special people to me, they are the most professional estate agents i have ever come across. I will always highly recommend them to anyone who wants decent and reliable service"
 
 
Team:
Richard, Julie, Katie, Nicole
 
 
 


Review 17 Mar 2018
Recommended by customer in SL3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground Floor 2 bed Apartment Horton Berkshire
 
Cost: £252000
 

"Words cannot describe how helpful BS BENNETT were with us originally purchasing our first property and 4 years later selling our property. Always very responsive and always went the extra mile to help. Great and friendly staff. HIGHLY RECOMMEND"
 
 
Team:
Katie and Nicole
 
 
 


Review 10 Nov 2017
Recommended by customer in TW19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom bungalow in wraysbury
 
Cost: £670000
 

"They say moving home is one of the most stressful things you can do. BS Bennetts made it so easy for us. They kept us informed of any info before we had to chase. They were definitely on top of the game.
A small friendly family run estate agents with a personal touch. I have never had such a good service from an estate agent.
12 out of 10 bennetts. Your attention to detail from beyond our expectations
Thank you."
 
 
Team:
Richard and Julie Gomme's
 
 
 


Review 18 Sep 2017
Recommended by customer in EX32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached 2 bedroom bungalow in Wraysbury
 
Cost: £425000
 

"From start to finish Bennett's gave an excellent service. We were selling the property after our Mother passed away and we live in Devon, so we relied very much on Bennett's to take care of everything because we just couldn't be at the property for viewings. Everyone at the office was efficient and helpful and we received regular updates. The property sold quickly and everything went smoothly."
 
 
Team:
Nicole, Julie, Katie & Graham
 
 
 


Review 16 Sep 2017
Recommended by customer in TW19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom property in Wraysbury.
 
Cost: £525000
 

"I found B S Bennett Estate Agents a very caring agency. They are a professional unit and understand how important it is to keep their customers informed along the process. They held my hand all the way, which was very comforting as I had recently been widowed and they made it easy after living there for 28 years."
 
 
Team:
All
 
 
 


Review 16 Sep 2017
Recommended by customer in TW19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Wraysbury - bungalow
 
Cost: £510000
 

"From start to finish B S Bennett were outstanding, from marketing to the eventual sale they were second to none. We were kept informed of feed back on all viewings. I would have no hesitation in recommending them.."
 
 
Team:
Katie, Nicole, Julie and Richard all helped one way or another.
 
 
 


Review 6 Mar 2017
Recommended by customer in KT12
 My Age: 50 - 59 
 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four Bed Detached House

"I received an excellent support from the Estate Agent director. He was helpful, friendly and a knowledgeable person."
 
 
Team:
Richard Gomme
 
 
 


Review 27 Feb 2017
Recommended by customer in TW19

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom Detached House built about 10 years ago located in Wraysbury, Berkshire
 
Cost: £779950
 

"Wonderful staff provided excellent service. Every person I have dealt with working for B.S. Bennett was well-experienced in their field, had good knowledge of local market, acted professionally and patiently responded to all my inquiries with a full satisfactory outcome.

I have never dealt with any Estate Agent like B.S. Bennett previously. They have provided me an excellent service which was well-above the standards that you would see with other Estate Agents.

The staff were always available, friendly and patient with my endless questions and were resourceful in finding great solutions to my each query every time I have called them.

I would highly recommend them to any home buyers in Wraysbury and its surrounding areas in Berkshire.

Once again, thank you Richard, Julie and Nicole for your hard work and assistance in finding our beautiful new home!"
 
 
Team:
Richard, Julie and Nicole
 
 
 


Review 6 Oct 2016
Recommended by customer in TW19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 5 bedroom detached house in a desirable location
 
Cost: £849950
 

"BS Bennett provided a professional service from start to finish. Great set of people, great service and provided great communication throughout the whole process. Offer accepted within 3 months of marketing. They also have great knowledge of the local area which makes them a great partner to work with."
 
 
Team:
Katie Morgan
 
 
 


Review 9 Jul 2016
Recommended by customer in KT18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom town house in central village location.
 
Cost: £425000
 

"The whole experience of dealing with Bennetts was excellent. Very friendly, efficient personnel. Nothing was too much trouble and they were always attentive. It was a very long drawn out process up to exchange due to problems lower down the chain, but Katie was always chasing and giving everything to make the deal go through. Thank you for all your hard work Bennetts!!!"
 
 
Team:
Katie, Nichol, Richard and Julie.
 
 
 


Review 27 Jun 2016
Recommended by customer in TW19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached dorma Bungalow with large out buildings
 
Cost: £550000
 

"re Ombudsman - sorry cant remember
A great business to work with - a great family business which REALLY cares for their customers and community. Know the local market and local facilities / residents. NOT just information read from papers etc

Go that little bit further.

Not once did I have to explain who I was or 'remind' them any details or information."
 
 
Team:
evry one especially Katie and Julie
 
 
 


Review 25 Jun 2016
Recommended by customer in TW15

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom Detached
 
Cost: £6150000
 

"No complaints"
 
 
Team:
Little Joe & Ryan
 
 
 


Review 9 Jun 2016
Recommended by customer in TW19
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house in wraysbury

"Really kind approachable people."
 
 
Team:
Nicola and Kate
 
 
 


Review 9 Jun 2016
Recommended by customer in TW19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 2 bedroom, 2 bathroom house in Wraysbury
 
Cost: £355000
 

"I could not be happier with BS Bennett.

From the initial consultation where the value of my house was discussed with me, along with how they would market and sell my property, right through to completion of the sale, they acted courteously and professionally.

All the team kept me informed of how the sale was proceeding, including feedback from initial viewings, and gave me recommendations to ensure I received the best price for my property.

They handled all repeat and subsequent viewings, and I had no concerns in giving them unrestricted access to my home. They were a point of contact for me and acted as a liaison between myself, my buyers and both our solicitors.

They are a pleasure to work with and a real asset to the community. Their knowledge of the local market is unsurpassed and I would not hesitate in using them again, nor recommending them to buyers and sellers in the area."
 
 
Team:
The who;le team assisted in the sale of the property, but special thanks should be given to Katie and Nicole for being my main contacts
 
 
 

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