Druce & Partners - Sales

12 London Road
St. Albans
Hertfordshire
AL1 1NG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Druce & Partners - Sales 9.6/100
7 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 7 reviews since 2010
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Druce & Partners did an excellent job of selling our house. Very professional and personable service. We used Druce & Partners when we bought this house, and they also sold our previous house. Woul...."   more
 
" Very helpful. Have not used before, but would use again."   more
 
" This was our first experience in selling a property, having previously been first-time buyers. We selected Druce to market our house based on their established presence in the local market, and their ...."   more
 
" Very pleased with the service I received. This is the second time Druce has sold a property for me."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 33%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

definitely 2
Druce 3
pleased 2
property 2
received 2
recommend 2
selling 2
service 2
sold 2
BACS 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Nov 2010
Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom terraced town house located close to St Albans City station.

"Druce & Partners did an excellent job of selling our house. Very professional and personable service. We used Druce & Partners when we bought this house, and they also sold our previous house. Would definitely use them again and wholeheartedly recommend them."
 
 
Team:
Jamie and Darryl
 
 
 

Review 17 Nov 2010
Recommended by customer in al1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
cottage st albans

"Very helpful. Have not used before, but would use again."
 
 
Team:
paul barker
 
 
 

Review 17 Nov 2010
Recommended by customer in AL4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom terraced house in St Albans

"This was our first experience in selling a property, having previously been first-time buyers. We selected Druce to market our house based on their established presence in the local market, and their willingness to match the fee of other agents. Overall we were very pleased with the service we received. They kept us regularly updated and maintained a close watch on what was going on across the chain, not just our own transaction. They also seemed very effective at negotiating with the buyer on our behalf, both during offer stage and towards the end of the process when the buyer became concerned about delays to the completion date. We would definitely recommend them to other sellers in the area."
 
 
Team:
Paul
 
 
 

Review 16 Nov 2010
Recommended by customer in DT2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom victorian cottage. end of terrace.

"Very pleased with the service I received. This is the second time Druce has sold a property for me."
 
 
 
 

Review 16 Nov 2010
Recommended by customer in al1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached

"I have not used the firm before but would in the future"
 
 
 
 

Review 16 Nov 2010
Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi-detached property, St. Albans

"There was a point where the Estate Agent was pressurising me regarding payment of the final amount, via BACS."
 
 
Team:
Darryl Druce
 
 
 

Review 16 Nov 2010
Recommended by customer in AL1
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed Edwardian terrace, Fleetville, St Albans

"overall very easy and direct to deal with, and always kept us informed over any developments with the sale"
 
 
Team:
Paul Barker
 
 
 
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