Burrows Estate Agents - Sales

16 Duke Street
St. Austell
Cornwall
PL25 5PQ

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Burrows Estate Agents - Sales 9.2/100
19 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 19 reviews since 2007
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We had first class service from agent – were kept aware of all viewings and developments. Firm was very professional, helpful and nothing was too much trouble. I would recommend them to anyone."   more
 
" Friendly, adequate, not pushy."   more
 
" Burrows staff were very professional and helpful at all stages."   more
 
" Very good initially but when someone else put in an offer we were not told and even a chance to increase our offer. A few months later we found out the property was back on the market & we had to chas...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 62%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 70%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Burrows 4
business 2
excellent 2
Friendly 4
Good 5
helpful 5
informed 2
professional 5
property 3
recommend 2
service 4
sold 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Nov 2011
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
¾ detached, 15 years old rural village, views, south facing garage.
 
 
 
 
 

Review 27 Oct 2011
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached bungalow in village location.
 

"We had first class service from agent – were kept aware of all viewings and developments. Firm was very professional, helpful and nothing was too much trouble. I would recommend them to anyone."
 
 
 
 
 
 

Review 23 Oct 2011
Recommended by customer in PL24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage semi detached area (17) quiet lane, village, conservative area, garden a feature.
 

"Friendly, adequate, not pushy."
 
 
 
 
 
 

Review 21 Oct 2011
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in quite Cul-de-Sac.
 

"Burrows staff were very professional and helpful at all stages."
 
 
 
 
 
 

Review 18 Oct 2011
Not Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good initially but when someone else put in an offer we were not told and even a chance to increase our offer. A few months later we found out the property was back on the market & we had to chase them – they never rang to tell us. After our offer was excepted they were very good & kept us informed of the situation / time scales etc."
 
 
 
 
 
 

Review 18 Oct 2011
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement flat in block with warden on site during the day.
 

"Friendly and helpful service. Good and regular updating of progress with regards to the sale."
 
 
 
 
 
 

Review 13 Oct 2011
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed apartment.
 
 
 
 
 

Review 13 Oct 2011
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed bungalow.
 
 
 
 
 

Review 12 Oct 2011
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house price 126950.
 

"Very good"
 
 
 
 
 
 

Review 11 Oct 2011
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow quiet Cul-de-Sac.
 

"The property was in Cornwall, we drive in Manchester, most of the communication was by letter / phone. Burrows kept us informed every step of the way."
 
 
 
 
 
 

Review 11 Oct 2011
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed semi-detached house with garage and gas central heating.
 

"Burrows are excellent agents. Lionel and Sharon Burrows run a very professional business. Their staff have been tough to deal with clients in a very professional manner. I highly recommend Burrows. They are the best agent in the area in fact they are outstanding for professionalism. I would recommend Burrows to any prospective buyer or seller. "
 
 
 
 
 
 

Review 18 Jul 2007
Recommended by customer in PL24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Jul 2007
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Definitely the most friendly & professional estate agent in St. Austell."
 
 
 
 
 
 

Review 5 Jul 2007
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purchased property
 

"Details are property sold and purchased both were with Burrows. I found all the staff to be helpful and felt at all times they were active in selling my property and in my purchase and were always available for advice and information."
 
 
 
 
 
 

Review 20 Jun 2007
Recommended by customer in PL24
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 19 Jun 2007
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service, sold very quickly, given good advice before marketing."
 
 
 
 
 
 

Review 19 Jun 2007
Recommended by customer in PL24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Well satisfied with this agent. They showed commitment to give good service. Highly recommended."
 
 
 
 
 
 

Review 15 Jun 2007
Recommended by customer in PL24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Fairly modern house in Cul-de-sac with distant sea view and overlooking rural area.
 

"Thoroughly professional yet friendly business – we wanted something which was less corporate too. All staff very attentive & helpful whenever possible."
 
 
 
 
 
 

Review 12 Jun 2007
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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