Liddicoat Sanderson Potter Estate Agents - Sales

6 Vicarage Hill
St. Austell
Cornwall
PL25 5PL

Estate Agents

Listed under:  Estate Agents
87% recommended   Rating Liddicoat Sanderson Potter Estate Agents - Sales 8.8/100
15 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 8.8 /10 Overall Rating 8.8/10
Based on 15 reviews since 2008
 
 
 
Professional 8.7/10 Professional Rating 8.7
The firm acted professionally at all times
 
Knowledgeable 8.7/10 Knowledgeable Rating 8.7
The firm showed a good knowledge of local market conditions
 
Friendly 8.9/10 Friendly Rating 8.9
The staff are friendly and give clear and helpful information
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Ashley Potter has been brilliant – I continue to recommend to all!"   more
 
" Efficient and friendly service with no unexpected problems."   more
 
" We were delayed in our purchase due to buyers of our property pulling out twice. Eventually arranged a mortgage & buy to let to enable us to buy property estate agent kept our seller upto date and ena...."   more
 
" Excellent, courteous, helpful & informative."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 60%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 83%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 86%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

communication 2
definitely 2
estate 3
good 2
informative 2
let 2
problems 2
property 4
purchase 2
recommend 3
service 2
viewings 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Mar 2012
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural detached
 

"Ashley Potter has been brilliant – I continue to recommend to all!"
 
 
 
 
 
 

Review 6 Mar 2012
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed 1900 semi detached Cornwall character features.
 

"We were delayed in our purchase due to buyers of our property pulling out twice. Eventually arranged a mortgage & buy to let to enable us to buy property estate agent kept our seller upto date and enabled us to purchase property."
 
 
 
 
 
 

Review 6 Mar 2012
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5/6 bedroom detached house in South Cornwall.
 

"Efficient and friendly service with no unexpected problems."
 
 
 
 
 
 

Review 5 Mar 2012
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached dormer bungalow c.1930, South Cornwall.
 

"Excellent, courteous, helpful & informative."
 
 
 
 
 
 

Review 5 Mar 2012
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Holly house, 10 Hendra Road, St Dennis, PL26 8EH.
 

"We are a developer and instructed the agents to sell our part exchange property, and we were very happy with the service provided."
 
 
 
 
 
 

Review 2 Mar 2012
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s semi-detached bungalow with original features, 4 bedrooms and a large garage parking for 8 cars.
 

"We had at least 4 viewings a month. Very good at giving feedback and keeping me informed. Also achieved the full asking price, would definitely recommend."
 
 
 
 
 
 

Review 10 Feb 2012
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
I have just bought a 3 bedroom semi-detached house near St Austell.
 

"The estate agent that I met was very punctual and informative. The property I purchased was a repossession and the complicated process was very clearly explained."
 
 
 
 
 
 

Review 8 Feb 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed town centre flat with parking.
 

"This was not the easiest of purchase. The agents dealt with all the problems and kept up good communication with all parties involved. They also had the property let out for us from the day of completion."
 
 
 
 
 
 

Review 7 Feb 2012
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detacher 5 bed house in Carlyon Bay & set in Woodland.
 

"Produced sales details, arranged viewings, promoted on internet & agency, accompanied viewings. Kept us updated after each viewing and throughout the sale."
 
 
 
 
 
 

Review 10 Jul 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 27 Jun 2008
Not Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 1/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Not satisfied with agents, very bad communication – never rang when they said they would, tried to get me to deal with punch directly as she was “difficult”."
 
 
 
 
 
 

Review 17 Jun 2008
No Recommendation by customer in PL26
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
End of terrace with good size garden, large rooms, new kitchen and conservatory to front. Newly decorated.
 
 
 
 
 

Review 13 Jun 2008
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Building plot
 
 
 
 
 

Review 11 Jun 2008
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 6 Jun 2008
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Town house with big garden.
 

"The two ladies who worked in the office was also very helpful and went out their way too help would definitely recommend the estate agents to anyone."
 
 
 
 
 
 
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