Your Move - Sales

10 Victoria Place
St. Austell
Cornwall
PL25 5PE

Estate Agents

Listed under:  Estate Agents
71% recommended   Rating Your Move - Sales 6.8/100
7 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 6.8 /10 Overall Rating 6.8/10
Based on 7 reviews since 2008
 
 
 
Professional 6.3/10 Professional Rating 6.3
The firm acted professionally at all times
 
Knowledgeable 7/10 Knowledgeable Rating 7.0
The firm showed a good knowledge of local market conditions
 
Friendly 6.9/10 Friendly Rating 6.9
The staff are friendly and give clear and helpful information
 
Helpful 6.9/10 Helpful Rating 6.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The agents were okay, but the liaisons between the agents and their solicitors countrywide were very poor and countrywide were dire."   more
 
" Helpful at all times."   more
 
" I consider my purchase was made even more stressful and extensive by the inefficiency of two agents. I was given incorrect information re stays duty which cost me £125,000. I asked for the property to...."   more
 
" Generally very good service, excellent help from agent who shared us the properties, I would have liked more information about the area in which the properties were situated. I definitely would have h...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 50%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 20%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 75%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 75%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

experience 2
good 2
information 2
property 2
service 3
“small 1
£125000 1
acquaintances 1
appt 1
best 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 13 Feb 2012
Not Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom, two bathroom semi detached, good sized garden. In need of moderning up.
 

"The agents were okay, but the liaisons between the agents and their solicitors countrywide were very poor and countrywide were dire."
 
 
 
 
 
 

Review 13 Feb 2012
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow 1938’s St Austell.
 

"Helpful at all times."
 
 
 
 
 
 

Review 29 Aug 2008
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Link semi-detached 3 bedrooms lounge kitchen/dining family bathroom/WC off street parking and garage.
 
 
 
 
 

Review 22 Aug 2008
Not Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I consider my purchase was made even more stressful and extensive by the inefficiency of two agents. I was given incorrect information re stays duty which cost me £125,000. I asked for the property to be taken off the market as I paid for P/P. Next time I was rung and told I could not do this as I had not given a solicitor, despite telling you I was an appt with Peter Bishop to arrange this. I was pushed to concrete despite there being very important issues outstanding, not a very good experience for a first time!"
 
 
 
 
 
 

Review 14 Aug 2008
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Generally very good service, excellent help from agent who shared us the properties, I would have liked more information about the area in which the properties were situated. I definitely would have had reservations about buying this property if I had known how much traffic there was very heavy!"
 
 
 
 
 
 

Review 13 Aug 2008
Recommended by customer in PL26
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were impressed with the service provided by Malcolm and his team and have already recommended them to two acquaintances, our best experience with estate agents yet."
 
 
 
 
 
 

Review 13 Aug 2008
Recommended by customer in PL25
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House, detached garage medium garden, front and back (mostly lawn).
 

"It is 7-8 months now service we first saw the house with an agent, and cannot remember what “small print” was, but it seemed too priced fairly smoothly."
 
 
 
 
 
 
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