G A P - Sales

44 Hanover Street
Stranraer
Wigtownshire
DG9 7RP

Estate Agents

Listed under:  Estate Agents
88% recommended   Rating G A P - Sales 9.1/100
8 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.1 /10 Overall Rating 9.1/10
Based on 8 reviews since 2012
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.1/10 Friendly Rating 9.1
The staff are friendly and give clear and helpful information

 
Helpful 8.6/10 Helpful Rating 8.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Arranged viewing and forwarded our offer which was accepted immediately, subject to conclusion of sale of our property. We were unhappy / disappointed that even when missives were completed, an ‘under...."   more
 
" Most satisfactory"   more
 
" Professional service, no complaints."   more
 
" Service fine but not open or available to show houses outside standard working hours. Monday to Friday 9 am to 5 pm. Had to use lunch breaks and tape time off work to view."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
good 2
helpful 2
property 2
service 4
‘under 1
acceptable 1
accepted 1
advice 1
assistance 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jan 2012
Not Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace property with sea views and lovely garden. Two bedrooms, two bathrooms, two reception rooms, kitchen, dining room.
 

"Arranged viewing and forwarded our offer which was accepted immediately, subject to conclusion of sale of our property. We were unhappy / disappointed that even when missives were completed, an ‘under offer’ sign was not seen on the website. The property description and photo’s were good."
 
 
 
 
 
 


Review 17 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small bungalow in good condition.
 

"Most satisfactory"
 
 
 
 
 
 


Review 11 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom ex-council house in the town centre. Sun room extension.
 

"Service fine but not open or available to show houses outside standard working hours. Monday to Friday 9 am to 5 pm. Had to use lunch breaks and tape time off work to view."
 
 
 
 
 
 


Review 11 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced property, village location, fully refurbished.
 

"Professional service, no complaints."
 
 
 
 
 
 


Review 11 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Seaside bungalow
 

"Generally good, but would have liked more regular email updates on progress. Excellent brochure and electronic presentation. Staff always acceptable and helpful."
 
 
 
 
 
 


Review 10 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Building plot near Kirkcolm.
 

"Excellent service very efficient & helpful at all times."
 
 
 
 
 
 


Review 10 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace, 2 bedroomed house in centre of town.
 

"Service was first class."
 
 
 
 
 
 


Review 10 Jan 2012
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi middle one bedroom house with small porch on front in easy reach to town centre & shops.
 

"As a family we got every help and assistance in selling out property. And with the loss of our mother, we could not ask for any more advice & help from our agent."
 
 
 
 
 
 

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