Birt & Co - Sales

Lock House, St Julian Street
Tenby
Pembrokeshire
SA70 7AS

Estate Agents

Listed under:  Estate Agents
95% recommended   Rating Birt & Co - Sales 9.1/100
20 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 20 reviews since 2006
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 9.1/10 Knowledgeable Rating 9.1
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.1/10 Helpful Rating 9.1
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Introduced us to seller, negotiated purchase."   more
 
" Agent very friendly and obliging regarding difficulties with a bullying vendor supportive of my concerns through vastly underestimated the cost of various repairs to the property that would be needed ...."   more
 
" Really good service. Professional & kept us up to date on all activity. We sell a lot of properties and this agent has been one of the best to deal with. Honest & open with us at every point."   more
 
" Dual agency & his agent was local agent alongside Knight Frank Hereford. It would have been nice to have received a letter post sale thanking me for my custom after receiving their substantial fee. It...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 64%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 56%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 60%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 86%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Birt 3
Charles 2
estate 2
excellent 3
friendly 3
good 3
helpful 3
Honest 2
negotiated 2
professional 4
property 4
sale 3
seller 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Apr 2013
Recommended by customer in SA34
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Farm type buildings, grade II listed, extensive land.
 

"Introduced us to seller, negotiated purchase."
 
 
 
 
 
 

Review 25 Mar 2013
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced cottage, 2 bedroom (formally one b’room) both tiny, bathroom in difficult position (against planning regulations), nice decking in back garden, well located near beaches & town centre.
 

"Agent very friendly and obliging regarding difficulties with a bullying vendor supportive of my concerns through vastly underestimated the cost of various repairs to the property that would be needed (installing central heating, moving bathroom). But overall a very good firm despite usual patter about Tenby being “in demand “even though property market currently stagnant."
 
 
 
 
 
 

Review 25 Mar 2013
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor apartment in a farm house converted into two flats. Located in the centre of Tenby close to the sea.
 

"Really good service. Professional & kept us up to date on all activity. We sell a lot of properties and this agent has been one of the best to deal with. Honest & open with us at every point."
 
 
 
 
 
 

Review 21 Mar 2013
Recommended by customer in SA34
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country farmhouse with 96 acre c 17/18 century.
 

"Dual agency & his agent was local agent alongside Knight Frank Hereford. It would have been nice to have received a letter post sale thanking me for my custom after receiving their substantial fee. It left me feeling let down as they had been friendly until then."
 
 
 
 
 
 

Review 20 Mar 2013
No Recommendation by customer in SA70
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor 2 bed house small courtyard. Victorian house conversion – now 2 flats. Very close to the sea front – fab
 

"Fine – not a lot of contact but professional in the shop, some tellcalls. Receiver took ownership of property from seller- agent assisted in all ways possible."
 
 
 
 
 
 

Review 19 Mar 2013
Recommended by customer in SA68
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed cottage.
 

"Service excellent. Helpful, accommodating. Able to fit in with us."
 
 
 
 
 
 

Review 19 Mar 2013
Recommended by customer in SA34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 double beds 3 acres land approx.
 

"Excellent at all times."
 
 
 
 
 
 

Review 18 Mar 2013
Recommended by customer in SA69
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Remodeled farmhouse with 12 acres. Sea views from top floor of house. 4 bedroom converted farmhouse and 2 large outbuildings.
 

"We have been using Birt and Co for many years, always trying to use them over other estate agents. They are professional, efficient and honest. In this occasion, Birts rented the property and then negotiated the sale with the tenant."
 
 
 
 
 
 

Review 13 Mar 2013
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced 3 bed property well finished.
 

"Good but was never shown epc."
 
 
 
 
 
 

Review 11 Mar 2013
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace Tenley.
 

"Always courteous."
 
 
 
 
 
 

Review 6 Apr 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Delighted and pleased with all the help. Charles Birt & company have given me."
 
 
 
 
 
 

Review 28 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
75 yards from seafront, off road parking, garage, small south facing rear garden, no DG or CH. Built-40 yrs ago, no improvements, very little maintenance carried out since. Minimum £80k required to bring the property up to reasonable standard.
 
 
 
 
 

Review 22 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found the company to be thoroughly professional and helpful at all times."
 
 
 
 
 
 

Review 22 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedrooms some within Tenty enclosed patio.
 

"Dan from Charles Birt came across as a knowledgeable, friendly and easily approachable gentleman who helped with the sale of our home. We could recommend them. "
 
 
 
 
 
 

Review 16 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace divided into two flats.
 
 
 
 
 

Review 15 Mar 2006
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Mar 2006
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"In our experience – all estate agents fees are way in excess of the work involved/carried out when selling/renting property. An hourly charge for work involved would be much fairer."
 
 
 
 
 
 

Review 14 Mar 2006
Recommended by customer in SA70
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent helpful service"
 
 
 
 
 
 
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