Marchand Petit - Sales

Waterside, The Plains
Totnes
Devon
TQ9 5DW

Estate Agents

Listed under:  Estate Agents
90% recommended   Rating Marchand Petit - Sales 9/100
20 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9 /10 Overall Rating 9.0/10
Based on 20 reviews since 2006
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very good service, always helpful and friendly. Achieved full asking price."   more
 
" It was wonderfully helpful sympathetic & patient-maybe because they were all female!"   more
 
" Great service kept us informed throughout the purchase, great service."   more
 
" At all times the agents were professional and kept to there word, great service."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 55%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 89%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 3
friendly 3
Great 3
helpful 4
Marchand 2
Petit 3
professional 4
property 3
service 5
“Hassled” 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1930’s bungalow fully renovated with new off road parking and large lawned garden with mature bushes/trees.
 

"Very good service, always helpful and friendly. Achieved full asking price."
 
 
 
 
 
 

Review 14 Oct 2013
Recommended by customer in TQ3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted barn with outbuildings and 3 acres of land.
 

"It was wonderfully helpful sympathetic & patient-maybe because they were all female!"
 
 
 
 
 
 

Review 14 Oct 2013
Recommended by customer in TQ10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow with five bedroom and stabels and paddock.
 

"Great service kept us informed throughout the purchase, great service."
 
 
 
 
 
 

Review 14 Oct 2013
Recommended by customer in TQ10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached link house, with five bedroom and average size garden.
 

"At all times the agents were professional and kept to there word, great service."
 
 
 
 
 
 

Review 11 Oct 2013
Recommended by customer in TQ10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The negotiators provided an excellent service-professional, friendly, humorous, always rang back if not immediately available. There were a couple of admin issues which we have discussed and I believe have been addressed."
 
 
 
 
 
 

Review 11 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4/5 bedroom semi-detached house on Plymouth Road, Totnes

"Both Trudy and Fenella were very professional, helpful and friendly throughout what was an extremely fraught process.
We had no used Marchand Petit before, but would happily do so again and would have no hesitation in recommending them to anyone else."
 
 
Team:
Trudy Veale, Fenella Russell-Smith
 
 
 

Review 10 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II, 4 bedroomed house in the heart of Totnes with garden, garage & outbuildings.
 

"Enthusiasm & friendliness."
 
 
 
 
 
 

Review 9 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow Totnes.
 
 
 
 
 

Review 8 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small semi-detached house, built in 1970’s located in central Bridetown close to amenities & Totnes.
 

"Efficient"
 
 
 
 
 
 

Review 7 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Penthouse property in Totres.
 

"Very responsive & helpful throughout."
 
 
 
 
 
 

Review 3 Oct 2013
Recommended by customer in TQ97
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Very Large house needing lots of work on the edge of Dartmoor

"Very happy overall"
 
 
Team:
Gordon and Angela
 
 
 

Review 3 Oct 2013
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Penthouse apartment, Totnes, Devon

"Marchant Petit provided an excellent service from the point that the property was first marketed through to the sale."
 
 
Team:
Fenella Russell-Smith
 
 
 

Review 23 Mar 2006
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Marchand Petit was professional at all times & levels, informative. I would use this firm again & recommend. M Petit excellent."
 
 
 
 
 
 

Review 22 Mar 2006
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cottage
 
 
 
 
 

Review 21 Mar 2006
Not Recommended by customer in TQ4
 
 
Satisfaction Ratings
 
Professional 4/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed barn conversion with grounds and garage.
 

"The sales details miss spelt the name of the property, and gave wrong directions. They had very little contact with us, as the viewing was unaccompanied. We found the details from searching the net."
 
 
 
 
 
 

Review 14 Mar 2006
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Their punctuality at appointments let them down. “Hassled” us to exchange contracts when it was the vendor holding things up."
 
 
 
 
 
 

Review 13 Mar 2006
Not Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Agent undervalued our property & told us it would be hard to sell at price we paid for it several months earlier. Agent gave impression we would have difficulty selling it & give very low valuation in reality we received 2 offers at what we paid for it after 2 viewings + sold it for 5,000 more shortly after. I felt we paid a lot to agent for poor advice + not much help."
 
 
 
 
 
 

Review 13 Mar 2006
Recommended by customer in TQ7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 12 Mar 2006
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional, yet personal service would use again."
 
 
 
 
 
 

Review 12 Mar 2006
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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