Imagine Estate & Letting Agents - Sales

Block B, Wilmington Close
Watford
Hertfordshire
WD18 0AF

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating Imagine Estate & Letting Agents - Sales 9.2/100
70 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 70 reviews since 2007
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Excellent, professional and friendly service from first meeting to discuss sale to completing sale, high recurred their services. "   more
 
" Always kept us informed."   more
 
" Extremely professional team. Have never experienced anything like this before with others letting agents. From the day of getting our offer accepted, we got the keys in 30 days. Straight talking, no f...."   more
 
" The service provided was helpful and balanced. I would recommend this company and do business with them again!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 91%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 86%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 95%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 89%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 81%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 84%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 96%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 91%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accepted 2
approachable 2
attitude 3
best 5
business 2
buyer 2
care 2
contact 3
customer 2
definitely 4
detail 2
didn`t 3
efficient 3
estate 11
Excellent 6
Extremely 5
Fantastic 3
fault 3
friendly 12
Glen 5
good 8
great 7
happy 4
hard 3
help 3
helped 3
helpful 12
highly 5
Imagine 17
impressed 3
informed 4
market 3
marketing 4
Mike 3
offer 4
particularly 3
process 5
professional 15
property 4
recommend 14
recommended 3
sale 11
sales 3
sell 3
service 17
team 7
thanks 5
Valerie 4
viewing 3
Watford 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Mar 2012
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian terraced house, Watford with period features.
 

"Excellent, professional and friendly service from first meeting to discuss sale to completing sale, high recurred their services.
"
 
 
 
 
 
 

Review 7 Feb 2012
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace house built at end of 1800’s.
 

"Always kept us informed."
 
 
 
 
 
 

Review 2 Feb 2012
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house located in Watford close to the station and shopping centre.
 

"Extremely professional team. Have never experienced anything like this before with others letting agents. From the day of getting our offer accepted, we got the keys in 30 days. Straight talking, no false information. Thanks to the team & keep up the great work."
 
 
 
 
 
 

Review 3 Jan 2012
Recommended by customer in WD23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terraced, 3 bedroom house, 1920’s construction located in Bushey, Herts.
 

"The service provided was helpful and balanced. I would recommend this company and do business with them again!"
 
 
 
 
 
 

Review 24 Sep 2011
Recommended by customer in WD24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace in Watford.
 

"Great service, friendly, professional & kept me informed at all times. Had used before & would highly recommend."
 
 
 
 
 
 

Review 22 Sep 2011
Recommended by customer in WD25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4/5 bedroom detached house. Large space both to the front & back.
 

"Excellent. Glen was extremely pleasant & professional at all times."
 
 
 
 
 
 

Review 22 Sep 2011
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom Wimpy built terraced house built in 1998 in Watford.
 

"I was “gobsmacked” by how good the service was in every way. Staff were hard working, helpful, friendly and natural. They could not have been further from the stereo type image of an estate agents."
 
 
 
 
 
 

Review 18 Jun 2011
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"All staff was very helpful at all times. I’ve moved like to thank every one, for their help."
 
 
 
 
 
 

Review 4 Apr 2011
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were extremely pleased with the way the company handled the sale from start to finish. We were impressed by the fact that all the sales team visited the house before marketing it."
 
 
 
 
 
 

Review 4 Mar 2011
Recommended by customer in WD19
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleasant company to deal with."
 
 
 
 
 
 

Review 7 Jan 2011
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Right from the start Imagine were positive and efficient. The property was quickly on the market and it was clear Imagine took pride in the photographs and marketing detail. I was informed about all viewing and always given feedback. A couple of hurdles regarding same work required on the property were encouraging the sale. Imagine went way beyond the call of duty, arranging work to be done for me. At all times, the buyer and myself were kept aware of the facts, I can see Imagine really care about their business and I recommend to all."
 
 
 
 
 
 

Review 6 Jan 2011
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bed
 

"Everyone at imagine was great. Danny very help, Glan was helpful when Danny was not around. Great team at Watford."
 
 
 
 
 
 

Review 25 Dec 2010
Recommended by customer in WD24
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 17 Nov 2010
Recommended by customer in WD25
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor 1 bedroom maisonette.
 

"Fairly happy throughout the process however there is a large problem with the water (imbalanced pressures/the shower did not work, heaters did not work, over broken, socket not wired correctly, extractor broken, washing machine broken-not sure if these are sellers & agents fault."
 
 
 
 
 
 

Review 10 Nov 2010
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Imagine are the best estate agents I have ever dealt with and I have dealt with lots of them. Darry and Glen are at the top of their game and Valerie was very good too. They were professional, personable and hard working at all times."
 
 
 
 
 
 

Review 10 Nov 2010
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 24 Jul 2010
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 7 May 2010
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Good service at all times. They did a fine job."
 
 
 
 
 
 

Review 29 Apr 2010
Recommended by customer in WD18
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Imagine are a truly outstanding estate agent, with excellent customer service attention to detail and overall customer care. We were thrilled with them and would recommend them to anyone without hesitation."
 
 
 
 
 
 

Review 25 Apr 2010
Recommended by customer in WD17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very good estate agent - extremely friendly."
 
 
 
 
 
 
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