Embleys Estate Agents - Sales

1 Ilfracombe Gardens
Whitley Bay
Tyne and Wear
NE26 3ND

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Embleys Estate Agents - Sales 9.9/100
10 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 10 reviews since 2013
 
 
 
Professional 10/10 Professional Rating 10.0
The firm acted professionally at all times
 
Knowledgeable 10/10 Knowledgeable Rating 10.0
The firm showed a good knowledge of local market conditions
 
Friendly 10/10 Friendly Rating 10.0
The staff are friendly and give clear and helpful information
 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We were very satisfied throughout. The valuation supported by a comprehensive report, was more than we expected and the property sold quickly at the asking price."   more
 
" Clear, continuous support, well organized, professional, quick to respond."   more
 
" Very professional, kept us updated at all times."   more
 
" Extremely professional yet very friendly. We were invited to view and approve photos as they were taken . The staff in the office were always happy to help and reassure us, right up to and including t...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

appreciated 2
Extremely 2
friendly 2
helpful 2
offer 2
professional 4
property 3
received 2
(despite 1
accepted 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Aug 2013
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom 3rd floor flat in modern block. Outstanding coastal views.
 

"We were very satisfied throughout. The valuation supported by a comprehensive report, was more than we expected and the property sold quickly at the asking price."
 
 
 
 
 
 

Review 7 Aug 2013
Recommended by customer in NE29
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large 3 bed semi detached with detached garage, extensive gardens in a good state of decorative repair. Original features, marble & cast iron fireplaces, bespoke stained glass windows.
 

"Clear, continuous support, well organized, professional, quick to respond."
 
 
 
 
 
 

Review 24 Jul 2013
Recommended by customer in NE25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi West Monkseaton.
 

"Very professional, kept us updated at all times."
 
 
 
 
 
 

Review 19 Jul 2013
Recommended by customer in NE26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed terrace house in North Whitley Bay.
 

"Extremely professional yet very friendly. We were invited to view and approve photos as they were taken . The staff in the office were always happy to help and reassure us, right up to and including the day of completion."
 
 
 
 
 
 

Review 19 Jul 2013
Recommended by customer in NE30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Apartment, Tynemouth.
 

"Extremely helpful and professional throughout."
 
 
 
 
 
 

Review 18 Jul 2013
Recommended by customer in NE25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1921 semi most original features still intact, new kitchen, conservatory, front & rear garden, off road parking.
 

"Embley’s were outstanding! They looked after us really well, recommended excellent tradesmen when we had an emergency, and generally went out of their way to make sure we had no extra work to do – much appreciated living 70 mile from property!"
 
 
 
 
 
 

Review 18 Jul 2013
Recommended by customer in NE29
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced town house based in North Shields, 4 bed.
 

"We were very pleased with the service we received from Embleys. The team were pro-active, responsive and helpful throughout the process, which was not straightforward. This was hugely appreciated."
 
 
 
 
 
 

Review 16 Jul 2013
Recommended by customer in NE25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom end terrace with corner plot garden.
 

"Assessed the saleability of the property and advised with written and researched evidence the optimum price to offer for sale. Made the property look amazing in the sales brochure. Accompanied viewers and provided advice when an offer was received . Followed the progress of the sale from offer to completion, helping to smooth potential glitches. This is our 5th house sale and they are best agents we have encountered."
 
 
 
 
 
 

Review 13 Jul 2013
Recommended by customer in NE26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi, 2 mins walk from sea front. Well extended with ensuite, downstairs WC, dining, kitchen & conservatory. Great garden for the kids. Close to schools.
 

"Fantastic. Great communication along the way (despite it taking 8 months from offer being accepted to moving in/completing) very straight talking, down to earth & friendly agents."
 
 
 
 
 
 

Review 12 Jul 2013
Recommended by customer in NE26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 4 beds. Whitley Bay.
 
 
 
 
 
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