Douglas Allen - Sales

60 High Street
Wickford
Essex
SS12 9AT

Estate Agents

Listed under:  Estate Agents
73% recommended   Rating Douglas Allen - Sales 8.3/100
11 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 8.3 /10 Overall Rating 8.3/10
Based on 11 reviews since 2012
 
 
 
Professional 8.3/10 Professional Rating 8.3
The firm acted professionally at all times
 
Knowledgeable 8.3/10 Knowledgeable Rating 8.3
The firm showed a good knowledge of local market conditions
 
Friendly 8.7/10 Friendly Rating 8.7
The staff are friendly and give clear and helpful information
 
Helpful 7.9/10 Helpful Rating 7.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Brilliant service."   more
 
" I found entire Douglas Allen Wickford team an absolute pleasure to work with whilst they were helping me and my husband sell and purchase our new home. Daniells assisted with my mortgage and was on ha...."   more
 
" Firstly I would never consider buying a have that is being sold by tender even again. It puts incredible pressure (financially) on buyer, especially first time buyer. Also, for the agent is continue t...."   more
 
" Service was good. Staff very helpful wherever we contacted them."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 86%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 88%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Allen 3
contact 2
Douglas 3
good 2
having 2
helpful 2
James 2
mortgage 2
pleased 2
process 2
property 2
purchase 2
sell 2
service 3
team 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

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Review 30 Apr 2015
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi-detached located on ‘the wick’ Wickford updated kitchen. Garage conversion to office.
 
 
 
 
 

Review 19 Mar 2015
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bedroom home in Essex (Widgend).
 

"Brilliant service."
 
 
 
 
 
 

Review 26 Feb 2015
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found entire Douglas Allen Wickford team an absolute pleasure to work with whilst they were helping me and my husband sell and purchase our new home. Daniells assisted with my mortgage and was on hand throughout this process. Stuart James, * and Rebecca were calming and extremely professional."
 
 
 
 
 
 

Review 6 Nov 2014
Not Recommended by customer in SS11
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached, 10 minute walk from Wickford train station.
 

"Firstly I would never consider buying a have that is being sold by tender even again. It puts incredible pressure (financially) on buyer, especially first time buyer. Also, for the agent is continue to solely act is the best interests of the seller when the buyer is paying them their fee is quite friendly a slap in the face. Also the tender fee affects the amount of stamp duty payable, this should be communicated to the buyer before offers are accepted. To this end, I also wouldn't sell my property by tender as I believe it to be misleading. We also had aggressive communication from James, which made me incredibly angry. Nicole was very helpful. "
 
 
 
 
 
 

Review 11 Oct 2012
Recommended by customer in SS5
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow in semi-rural location with double garage and workshop.
 

"Service was good. Staff very helpful wherever we contacted them."
 
 
 
 
 
 

Review 24 Aug 2012
No Recommendation by customer in SS11
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow, 4 bed good sized plot. South/West facing garden. Large parking space at front.
 

"We had very little contact with the agents but they were efficient when we dealt with them."
 
 
 
 
 
 

Review 23 Aug 2012
Not Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 1/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terrace in Wickford

"We were first time buyers and put in an offer mid March. Our mortgage offer was received 23 April. There were only 3 parties in the chain so we expected a quick completion.

At end of April having heard nothing from either the estate agent or seller's solicitors, our solicitor called Chelsea Baldwin to ask for an update and was told we were not to harass or hurry the sellers and if need be completion may be October. Bearing in mind we are expecting a baby beginning of October (which everyone knew about) our solicitor said this was not satisfactory only to be told not to make threats and if the client wanted to pull out then do so as they would not be blackmailed. Having said that she did ring back with an update later and did apologise for being rude and stating that it was us she was cross with as apparently Dan kept ringing. The only calls we/he made were for the offer or to make other appointments to take our parents round to view the property.

Two weeks later my solicitor rang again this time speaking to the Branch Manager and Antony Sayers who said he knew nothing of the case but would call us back. He did not call the solicitor back so we called and asked what was going on and he denied speaking to anyone. Asking him not to lie, he then said he would not speak to us and hung up on us. We then received an email saying "I would ask you not to call this office" which is totally unprofessional. At the end of the day surely it would have been in everyone's interest to try and bring the sale to an early conclusion.

In total frustration we went to the sellers direct and take a chance as to upsetting them as we had been told. But rather than thinking they were being / had been harassed by us were worried that they had been unable to let us know why the delay had occurred and were also not happy with the estate agents.

Finally on 29th July we completed our purchase but were so pleased that it was not us that had to pay the estate agents bill and in no circumstances would we recommend Douglas Allen to anyone."
 
 
 
 

Review 21 Aug 2012
Recommended by customer in SS11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 21 Aug 2012
Recommended by customer in SS5
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 20 Aug 2012
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow. No onward chain.
 

"We were very pleased with the service provided by Douglas Allen."
 
 
 
 
 
 

Review 18 Aug 2012
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached in Wickford Essex-Bx.
 

"Was a good service until the day we moved. I had no contact from them leading upto move date & no details of process with the keys. I had to phone them in afternoon day of move & no one was aware. Excuse was the team had changed."
 
 
 
 
 
 
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