Hamptons International - Lettings

72 High Street
Winchester
Hampshire
SO23 9DA

Estate Agents

Listed under:  Lettings Agents
67% recommended   Rating Hamptons International - Lettings 6.7/100
3 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 6.7 /10 Overall Rating 6.7/10
Based on 3 reviews since 2013
 
 
 
Professional 6.7/10 Professional Rating 6.7
The firm acted professionally at all times
 
Knowledgeable 7/10 Knowledgeable Rating 7.0
The firm showed a good knowledge of local market conditions
 
Friendly 7/10 Friendly Rating 7.0
The staff are friendly and give clear and helpful information
 
Helpful 6/10 Helpful Rating 6.0
The firm helped in the negotiations between landlord and tenant
 
 
 
Recent Reviews 
 
" There has been a recent occasion where I have had to change my account number; this is an error admitted by the company I had also paid the company too much money due to the initial overcharged bil...."   more
 
" Never used this agent before but very pleased with them."   more
 
" There was a little of stress with the cleaning of the house when it was handed over"   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Tenants: Ombudsman: 33%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 33%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 33%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 50%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

cleaning 1
handed 1
pleased 1
stress 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Nov 2013
Not Recommended by customer in SO22
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Flat in Winchester

"There has been a recent occasion where I have had to change my account number; this is an error admitted by the company

I had also paid the company too much money due to the initial overcharged bill given to me. This has since been reimbursed.

I also had to fill in the online contract twice, again due to an error admitted by the company.

There have been issues with the workings of the heating system and the door lock codes that the letting agency could not help me with. I, not agency had to contact the landord to sort the probs out."
 
 
Team:
Helene and nick
 
 
 

Review 15 Nov 2013
Recommended by customer in GU34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed Detached House, Hampshire

"Never used this agent before but very pleased with them."
 
 
Team:
Helene
 
 
 

Review 15 Nov 2013
Recommended by customer in SO22
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached House

"There was a little of stress with the cleaning of the house when it was handed over"
 
 
Team:
Chris Dench
 
 
 
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