Naish Estate Agents & Solicitors - Sales

3 High Petergate
York
North Yorkshire
YO1 7EN

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating Naish Estate Agents & Solicitors - Sales 8.7/100
12 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 8.7 /10 Overall Rating 8.7/10
Based on 12 reviews since 2012
 
 
 
Professional 8.6/10 Professional Rating 8.6
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Friendly 8.5/10 Friendly Rating 8.5
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very efficient & friendly. Kept me up-to-date, gave good advice based on personal knowledge of seller’s needs & mother, which helped me to make the right kind of approach. Kept their word in everythin...."   more
 
" Very efficient, friendly in the main, though the person ‘chasing’ was not friendly. Both my buyer & seller used same conveyance-not a lawyer – and the relationship there & with ‘chaser’ not so good. H...."   more
 
" My agent gave me considerate, excellent support and advice, explaining prospective purchases actions/behavior as per their professional experience/opinion. Apart from marketing it too high, it was ...."   more
 
" First time buyers so not able to make a comparison but we have no complaints."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 50%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 86%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 67%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
based 2
efficient 3
friendly 4
good 6
helpful 3
information 2
Poor 2
process 2
professional 4
service 2
stressful 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Nov 2012
Recommended by customer in YO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached grade II with large garden.
 

"Very efficient & friendly. Kept me up-to-date, gave good advice based on personal knowledge of seller’s needs & mother, which helped me to make the right kind of approach. Kept their word in everything."
 
 
 
 
 
 

Review 20 Nov 2012
Recommended by customer in YO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Good terraced property in popular area.
 

"Very efficient, friendly in the main, though the person ‘chasing’ was not friendly. Both my buyer & seller used same conveyance-not a lawyer – and the relationship there & with ‘chaser’ not so good. Honest reliable firm. Overall though kept me up to date with everything very helpful."
 
 
 
 
 
 

Review 22 Oct 2012
Recommended by customer in YO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period detached lodge in private setting, 11/2 miles centre of York. Private road of similar household.
 

"My agent gave me considerate, excellent support and advice, explaining prospective purchases actions/behavior as per their professional experience/opinion.

Apart from marketing it too high, it was well managed. Very stressful before we got a result."
 
 
 
 
 
 

Review 1 Oct 2012
Recommended by customer in YO24
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 1940’s house with garage and garden in city.
 

"First time buyers so not able to make a comparison but we have no complaints."
 
 
 
 
 
 

Review 27 Sep 2012
Not Recommended by customer in YO10
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
York suburb. Edwardian terraced house 3 bedrooms, good sized garden front and back large(1 ½ size) detached garage.
 

"Initial impression very good, based on dealing with Harriet Naish. Harriet is an experienced, competent professional. Unfortunately her staff don’t quite match up to this standard. Poor communication, botched viewing arrangements, unwillingness to accompany viewings, failure to investigate chain fully and manage parties expectations, lack of intelligent, target sales progression, ineffectual when handling further negotiations (initial sale negotiation was well handled – by Harriet) and dealing with difficult parties on our related purchase. Ultimately they sold our house so we paid them. But entire process stressful and we were disappointed with their overall service."
 
 
 
 
 
 

Review 27 Sep 2012
Not Recommended by customer in YO31
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Extended dormer bungalow on corner plot. Recently refurbishment including loft conversion.
 

"We were not impressed with all members of the agency staff. Some were helpful and professional whilst others seemed uninterested and did not reply to our requests for additional information. The brochure produced for the property was of very poor quality."
 
 
 
 
 
 

Review 27 Sep 2012
Recommended by customer in YO31
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Dorma bungalow, 4 beds sunroom large kitchen on suite bedroom, bathroom, downstairs cloaks.
 

"Very good"
 
 
 
 
 
 

Review 24 Sep 2012
Recommended by customer in YO24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi.
 

"Professional and friendly service."
 
 
 
 
 
 

Review 21 Sep 2012
Recommended by customer in YO24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
In a comb, York. 3-bedroom in good condition with period features. No garage, sizeable garden.
 

"Courteous and helpful. Good experience."
 
 
 
 
 
 

Review 20 Sep 2012
Recommended by customer in YO31
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi with attic conversion (en-suite) and conservatory within 20 minutes’ walk of city centre.
 
 
 
 
 

Review 20 Sep 2012
Recommended by customer in YO31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Double fronted Victorian terrace with enclosed garden and garage space. Located at the end of a Cul-de-Sac. Still had a lot of original features – fireplaces, doors, tiles etc.
 

"Very efficient, very friendly, made us aware at every stage of the process. Always available for our enquiries and need for information."
 
 
 
 
 
 

Review 19 Sep 2012
Recommended by customer in YO10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house.
 

"Very good."
 
 
 
 
 
 
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