Northgate Estate Agents - Sales

22 High Northgate
Darlington
County Durham
DL1 1UP

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Northgate Estate Agents - Sales 9.4/100
7 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 7 reviews since 2010
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" I am very pleased to recommend Northgate. I found the staff highly professional, friendly and approachable, always polite and gave me valuable advice in selling the property."   more
 
" I felt the agent attending was a little too pushy but nevertheless went ahead with the instruction. There was a minor hiccup when some information was loaded onto the website with the wrong asking pri...."   more
 
" Thanks very much to you all for a briliant job - Well done! best wishes Liz"   more
 
" We had been dissatisfied with the service of our first estate agent, without any hidden agenda I was given some very fair impartial advice from Northgate. I tried to resolve my difficulties with the o...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 83%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
certainly 2
friendly 2
Northgate 2
polite 2
professional 3
property 3
recommend 2
service 3
wishes 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Dec 2011
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom bungalow, Stapleton, Darlington

"I am very pleased to recommend Northgate. I found the staff highly professional, friendly and approachable, always polite and gave me valuable advice in selling the property."
 
 
Team:
Jenny Gledhill Michael Simpson
 
 
 

Review 27 Apr 2011
Recommended by customer in TS26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end terrace with garden

"I felt the agent attending was a little too pushy but nevertheless went ahead with the instruction. There was a minor hiccup when some information was loaded onto the website with the wrong asking price but this was quickly ammended & a good will gesture given. I do not live in the area covered by this agent but would certainly recommend them where appropriate"
 
 
 
 

Review 24 Nov 2010
Recommended by customer in DL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three Bed End Terrace, located in the Denes area of Darlington

"Thanks very much to you all for a briliant job - Well done!

best wishes

Liz"
 
 
 
 

Review 22 Jul 2010
Recommended by customer in NE21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Five bedroom brick built detached house on private estate with access to lake, field and woodland

"We had been dissatisfied with the service of our first estate agent, without any hidden agenda I was given some very fair impartial advice from Northgate. I tried to resolve my difficulties with the original agent using this advice. No effort to improve was made and so I asked Northgate to become my agent. From the start they were extremely friendly, helpful and business-like. Everything they did was in accordance with my wishes, although they were ready with helpful solutions if I had some query regarding the sale of my property. Every communication was polite and professional. I have not used them before but I certainly would have no hesitation in either using them again myself or recommending them to others. I think the company are already aware of professional development and already look at ways to improve their service. The team is very well trained."
 
 
Team:
Russell, Gary, Charlotte, Jenny, Andrea
 
 
 

Review 21 Jul 2010
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A superb, professional and value for money service. A pleasure to deal with and if all agents were as professional the industries reputation would be superb!"
 
 
 
 
 
 

Review 19 Jul 2010
Recommended by customer in DL2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 9 Jul 2010
Recommended by customer in DL1
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found that the service, varied depending on which member of staff I was talking to. I felt that one person I had dealings with was more focused on getting the best deal for the buyer who had purchased property through the agent previously and who get the property with them."
 
 
 
 
 
 
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