Balmuir Fencing

Bank Cottage
Balmuir
Dundee
DD3 0PA

Fencing Contractor

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Fencing Contractors, Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping
98% recommended   Rating 9.6/10
43 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 43 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good job Would use again. "   more
 
" First time engaged very pleased. "   more
 
" Very pleased with the work done very pleasant men, left everything neat and tidy 'no complaints'"   more
 
" From the first phone call to the completion of the work, we were impressed with the friendly and efficient way the team worked. Very happy with the total cost. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 82%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alex 11
Balmuir 5
Barry 2
best 3
budget 2
class 2
clean 2
complaints 2
courteous 2
definitely 5
delighted 2
door 2
double 2
efficient 4
efficiently 2
engaged 2
Estimate 2
exceeded 2
Excellent 9
expectations 2
experience 2
family 2
fence 4
Fencing 6
finish 4
finished 4
friendly 7
friends 4
garden 3
Good 5
Great 4
greatly 2
happy 7
helpful 3
highly 4
informed 2
knew 2
like 2
looks 2
pleasant 3
pleased 5
polite 3
professional 6
quality 4
quickly 3
recommend 16
service 5
team 6
tidy 6
workers 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Jun 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
New shed.
 
Cost: £650

"Good job
Would use again. "
 
 
 
 
 
 


Review 3 Jun 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"First time engaged very pleased. "
 
 
 
 
 
 


Review 15 May 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shed
 
Cost: £285
 
 
 
 


Review 15 May 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decking
 
Cost: £220

"Very pleased with the work done very pleasant men, left everything neat and tidy 'no complaints'"
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removing of an old Shed, and replacing with a new one.
 

"From the first phone call to the completion of the work, we were impressed with the friendly and efficient way the team worked. Very happy with the total cost. "
 
 
 
 
Team:
Alex
 
 
 


Review 19 Feb 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden Fever
 

"Excellent"
 
 
 
 
Team:
Alex Steven
 
 
 


Review 3 Sep 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 ft fence x 2 each side of garden demolish shed (old) put new shed in place.
 
Cost: £2130

"Work done in 3 days very friendly, and tidy."
 
 
 
 
Team:
Alex
 
 
 


Review 23 Aug 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erection of small fence at front of house.
 
Cost: £425

"I am very pleased with the finished job. The fence is exactly as wanted. "
 
 
 
 
 
 


Review 7 Aug 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dismantle old shed. Replace with new shed 8x6. Remove old shed.
 
Cost: £830

"Arrived on time. Started work right away. Tidied up. Removed old shed. Very happy with replacement shed which is of a very good quality. Would recommend. "
 
 
 
 
Team:
A6ec
 
 
 


Review 16 Jul 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large Decking and banisters
 
Cost: £2225

"Work done well quickly and efficiently workers polite and friendly. "
 
 
 
 
 
 


Review 12 Jul 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6' fencing and gate.
 
Cost: £1880

"Excellent work done by Alex and his team. Tidy and efficient - all work carried out exceeded my expectations and would recommend Balmuir Fencing to friends and family. #Fence love!!"
 
 
 
 
Team:
Alex And Team
 
 
 


Review 8 Jun 2018
Not Recommended by customer in DD3

 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Landscaping of rear garden.
 
Cost: £3000
 

"Our experience of Alex Mullady after choosing him to do our landscaping project recently has been that he cannot work to a plan. He would not discuss any concerns we had about his work; preferring to walk off the job without advising us, after forcing entry to our garden to remove his tools and then dragged us into a formal dispute process with Trading Standards. The dispute process took months to resolve leaving us with an unfinished, unusable garden during this time. He thought he knew best and did this regardless of what we wanted, he was then difficult and argumentative when we asked him to do what was on the plan. He demanded money for materials without providing receipts. He turned up at our door unexpectedly and behaved in a menacing manner. He harassed the other contractor we engaged to finish his shoddy work and made slanderous remarks about us as clients to him. Mr Mullady was very nice to begin with, seeming to be very helpful, competent and obliging and making much of the fact that he was a Trusted Trader. However after we started questioning the work he was doing he became arrogant, dismissive and unprofessional. We made complaints to Dundee City Council about his behaviour which they looked into. We would not recommend him to anyone for any kind of work under any circumstances and cannot believe he is still listed as a Trusted Trader."
 
 
Team:
Mr Alex Mullady
 
 
   Business Reply:

I initially contacted Trading Standards for advice, the clients also contacted Trading Standards to raise a complaint. As per the terms and conditions of the scheme, the dispute resolution process was started in an attempt to resolve the situation.

It was only after I received an email from the clients advising me to stop work as they had lost all confidence in my work, that I removed my tools to the value of around 9000 from their property.

An independent surveyor was appointed to assess the work I had done so far. He concluded that the work (other than a small misplaced section of path that I would have re-sited) was found to be of a 'reasonable standard' and carried out at a very competitive rate. He also said that the plan that was supplied to me by the client was a drawing which was inaccurate and not to scale.

I cooperated fully with Trading Standards throughout the dispute resolution process, I was never rude, arrogant, dismissive or unprofessional to the clients who willingly paid a deposit to cover costs by bank transfer. A final payment was made by the clients based on the recommendation of the surveyor.



This reference refers to work started last year, references before and after this job show an average customer satisfaction rating of 9.8 out of 10. I believe that Balmuir Fencing provides a very reliable, competitive and trustworthy service to their clients
 


Review 7 Jun 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Garden fence.
 

"Professional polite hard working. Work done on
time without any complications."
 
 
 
 
 
 


Review 31 May 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden shed.
 
Cost: £440

"Punctual and efficient."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove 2 rotten fence posts and then replace with 2 new posts- concreted in and reattaching any loose spars.
Firm provided all materials.
 
Cost: £85

"Original posts weren't taken out-why?
I mentioned this but didn't get a real reason.
The job done, looks ok though, the 2 new posts are sitting beside the old ones.
Work was carried out professionally and quickly.
Guys were all friendly and everything was left clean, tidy and all back in place.
A really good job for a very fair price.
I would use them again and certainly recommend others to give them a call.
Thanks Alex and team."
 
 
 
 
Team:
Alex
 
 
 


Review 29 May 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Landscape front garden.
Remove hedges and build fences.
 
Cost: £3175

"Prompt good service.
Cleaned up each day.
Excellence reliable service.
Very good service."
 
 
 
 
 
 


Review 23 May 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace work out fence.
 

"Estimate given promptly and fairly.
Work done quickly after estimate accepted.
Would use Balmuir Fencing in the future.
Recommended."
 
 
 
 
 
 


Review 22 May 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fence.
Replacement decking.
 
Cost: £1267

"Alex and Barry are both great workers.
So happy with their expertise and quality of work.
Very reasonable price for work done."
 
 
 
 
Team:
Alex Barry
 
 
 


Review 22 May 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
12 meter fence.
6' high.
Slatted back and front.
 
Cost: £750

"Pleased with end result."
 
 
 
 
 
 


Review 22 May 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Garden Shed
 
Cost: £1400
 

"Alex and Barry were fantastic. They built our new shed in an afternoon. They left the place like no one had been, except for our shinny new shed in our back garden. We asked for extras like a double door on the shed and a pent roof. Nothing was any trouble. I would recommend Balmuir fencing any day."
 
 
Team:
Alex and Barry
 
 
 

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