Fire Surround Centres

8 Ash Street
Dundee
Angus
DD1 5AR

Fireplaces

Listed under:  Fireplaces and Hearths
97% recommended   Rating Fire Surround Centres 9.6/100
165 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 165 reviews since 2007
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Very happy with product and finish. Engineer was very good. "   more
 
" Completely satisfied with the quality and service of both the installer and supplier. Very customer friendly and approachable. "   more
 
" Two workmen were first class, they new exactly what they were doing. Neat, clean, tidy and explained the function of the fire, all packaging collected and removed. Well done."   more
 
" I am very happy with the work carried out and would recommend the fire Surround Centre to everyone."   more
 
 
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Customer Reviews
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Review 15 Apr 2024
Recommended by customer in DD60
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
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Customer Review
 
To prepare chimney, holes in wall and install fire
 

"Very happy with product and finish. Engineer was very good. "
 
 
 
 
 
 


Review 11 Mar 2024
Recommended by customer in PH2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Change of five place the whole structure.
 

"Completely satisfied with the quality and service of both the installer and supplier. Very customer friendly and approachable. "
 
 
 
 
Team:
Gary Turnbull Stephen Clark
 
 
 


Review 11 Dec 2023
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Skirting boards cut to size, walls drilled for fixing, fireplace assembled.
Fitting charge 325
 

"Two workmen were first class, they new exactly what they were doing. Neat, clean, tidy and explained the function of the fire, all packaging collected and removed.
Well done."
 
 
 
 
Team:
Pamela
 
 
 


Review 3 Nov 2023
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement stove including pipe removal and joinery correction.
 

"I am very happy with the work carried out and would recommend the fire Surround Centre to everyone."
 
 
 
 
Team:
Graeme Turnbull
 
 
 


Review 2 Oct 2023
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of wood burning stove with health and mantle
 

"Fabulous service from start to finish. We were given lots of options and a range of priced."
 
 
 
 
Team:
Graeme
 
 
 


Review 4 May 2023
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation/purchase of contura 710:1 wood Burner, Inc corner hearty, flux system and Co2 detector
 

"Excellent purchase, with everything running smoothly from start to finish.
Only issue I would say is that the installation team weren't just careful work with stainless steel flux. As there were multi scratches over the system. "
 
 
 
 
 
 


Review 7 Feb 2023
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of stove/log burner with external flue.
 

"Team arrived as scheduled. Took good care to cover everything with dust sheets. Worked non stop to get job done. Didn't need to stop and start or go for extra materials or tools.
Very pleased with work done in very quick time. "
 
 
 
 
Team:
Clark
 
 
 


Review 24 Nov 2022
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install stove.
 

"Excellent clean, tidy professional friendly service too. Highly recommend 'The Fireplace centre'"
 
 
 
 
Team:
Pamela Lynn Stephen Gary
 
 
 


Review 30 Aug 2022
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I described to FSC what I was looking for in terms of an outdoor stove and they quickly gave advice and found what I was after. They ordered, arranged for delivery and installation, all the while keeping me updated with progress. Great service!

"Our third purchase through the Fire Surround Centres, an outdoor stove. Just the thing we were looking for - being able to sit out late at night in Dundee with a roaring fire. The FSC team kept us up to date all the way from ordering through to installation. Great service yet again."
 
 
Team:
Gary Turnbull and Graeme Turnbull
 
 
 


Review 23 Jun 2022
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
New gas fire and hearth now in a garden room.
 

"Great service, all concerns ironed out quickly and courteously. Always gave the impression of going the extra mile to ensure complete customer satisfaction.
5*+"
 
 
 
 
Team:
Gary Alan
 
 
 


Review 19 May 2022
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install of log burner
 

"Difficult situation to manage due to supplier challenges with stock but Eraeme kept us up to date and managed to get our burner fitted as quickly as he could as soon as stock arrived!
"
 
 
 
 
Team:
Graeme Turnbull
 
 
 


Review 6 May 2022
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Marble fireplace with insent lights and electric fire.
Nebraska surround, mantel, and hearth 4D electric fire.
 

"Fitting of fireplace completed also fire fitted at the same time. Workmen cleaned area afterwards and removed old marble fireplace for me to a safe place.
Some issues with lights on fireplace but Graeme and Gary worked tirelessly to fix problem. Very good company to deal with as they are approachable and deal with issues if they arise."
 
 
 
 
Team:
Pamela Gary Graeme
 
 
 


Review 11 Feb 2022
Recommended by customer in KY9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of an old fireplace and the installation of a new fireplace
First-class service all round 2150.00
 

"The entire experience from choosing the fireplace in the shower room (and all the help and advice given) to the work and being carried out and completed efficiently and professionally with minimum mess - all was first class, I was very apprehensive before engaging with this company. "
 
 
 
 
Team:
Lynn Pamela
 
 
 


Review 11 Feb 2022
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Charlton and Jenrick led electric fire model no EF16NC and special MTM black and heart
 

"Good job, well done.
Very pleased with result
"
 
 
 
 
 
 


Review 27 Dec 2021
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of living fire
 

"Excellent work done by your professional team. Very clean and tidy - even hoovered after work completed.
Just loving my new fire. Got room re-decorated and it all looks fab.
Thank you, once again for such a good job."
 
 
 
 
Team:
Gary Turnbull Graeme Turnbull
 
 
 


Review 2 Dec 2021
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Work was carried out by a main contractor during a major renovation.
 

"After house was finished Graham kindly came and gave us a very helpful demonstration."
 
 
 
 
Team:
Graham
 
 
 


Review 3 Nov 2021
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting of new balanced fule gas fire and marble fire place and surrounds.
 

"Great service at each stage from first visit to the showroom. Lots of good advice and useful info. Fitters were superb so much attention to detail at every stage of the process of a job that was not straighforward."
 
 
 
 
Team:
Lynn Stuart Edgar
 
 
 


Review 12 Oct 2021
Recommended by customer in PH2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivery and installation of a new wood-burning stove, including a new flare that needs to be routed through a ceiling and a stone wall.
 

"Outstanding work done with attention to details at every stage.
On the day of the installation, they showed up with sufficient staff which cut down on installation time."
 
 
 
 
Team:
Graeme Turnbull Stephen Clark
 
 
 


Review 14 Sep 2021
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
FIt new chimney breast fit new fire installed within chimney breast
 

"Excellent work, neat and tidy, and finished product very impressive, happy customer "
 
 
 
 
Team:
Graeme Callum
 
 
 


Review 28 Dec 2020
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of new wood burning stove and new flue to meet current regulations
 

"Excellent service from start to finish these people know their business and obviously work to a very high standard"
 
 
 
 
 
 

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