Fire Surround Centres

8 Ash Street
Dundee
Angus
DD1 5AR

Fireplaces

Listed under:  Fireplaces and Hearths
97% recommended   Rating Fire Surround Centres 9.7/100
157 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 157 reviews since 2007
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Our third purchase through the Fire Surround Centres, an outdoor stove. Just the thing we were looking for - being able to sit out late at night in Dundee with a roaring fire. The FSC team kept us up ...."   more
 
" Great service, all concerns ironed out quickly and courteously. Always gave the impression of going the extra mile to ensure complete customer satisfaction. 5*+"   more
 
" Difficult situation to manage due to supplier challenges with stock but Eraeme kept us up to date and managed to get our burner fitted as quickly as he could as soon as stock arrived! "   more
 
" Fitting of fireplace completed also fire fitted at the same time. Workmen cleaned area afterwards and removed old marble fireplace for me to a safe place. Some issues with lights on fireplace but Gra...."   more
 
 
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Customer Reviews
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Review 30 Aug 2022
Recommended by customer in DD2

 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I described to FSC what I was looking for in terms of an outdoor stove and they quickly gave advice and found what I was after. They ordered, arranged for delivery and installation, all the while keeping me updated with progress. Great service!

"Our third purchase through the Fire Surround Centres, an outdoor stove. Just the thing we were looking for - being able to sit out late at night in Dundee with a roaring fire. The FSC team kept us up to date all the way from ordering through to installation. Great service yet again."
 
 
Team:
Gary Turnbull and Graeme Turnbull
 
 
 


Review 23 Jun 2022
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
New gas fire and hearth now in a garden room.
 
Cost: £4200

"Great service, all concerns ironed out quickly and courteously. Always gave the impression of going the extra mile to ensure complete customer satisfaction.
5*+"
 
 
 
 
Team:
Gary Alan
 
 
 


Review 19 May 2022
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install of log burner
 
Cost: £6500

"Difficult situation to manage due to supplier challenges with stock but Eraeme kept us up to date and managed to get our burner fitted as quickly as he could as soon as stock arrived!
"
 
 
 
 
Team:
Graeme Turnbull
 
 
 


Review 6 May 2022
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Marble fireplace with insent lights and electric fire.
Nebraska surround, mantel, and hearth 4D electric fire.
 
Cost: £1650

"Fitting of fireplace completed also fire fitted at the same time. Workmen cleaned area afterwards and removed old marble fireplace for me to a safe place.
Some issues with lights on fireplace but Graeme and Gary worked tirelessly to fix problem. Very good company to deal with as they are approachable and deal with issues if they arise."
 
 
 
 
Team:
Pamela Gary Graeme
 
 
 


Review 11 Feb 2022
Recommended by customer in KY9
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of an old fireplace and the installation of a new fireplace
First-class service all round 2150.00
 
Cost: £2150

"The entire experience from choosing the fireplace in the shower room (and all the help and advice given) to the work and being carried out and completed efficiently and professionally with minimum mess - all was first class, I was very apprehensive before engaging with this company. "
 
 
 
 
Team:
Lynn Pamela
 
 
 


Review 11 Feb 2022
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Charlton and Jenrick led electric fire model no EF16NC and special MTM black and heart
 
Cost: £1566

"Good job, well done.
Very pleased with result
"
 
 
 
 
 
 


Review 27 Dec 2021
Recommended by customer in KY16
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of living fire
 
Cost: £3457

"Excellent work done by your professional team. Very clean and tidy - even hoovered after work completed.
Just loving my new fire. Got room re-decorated and it all looks fab.
Thank you, once again for such a good job."
 
 
 
 
Team:
Gary Turnbull Graeme Turnbull
 
 
 


Review 2 Dec 2021
Recommended by customer in DD5
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Work was carried out by a main contractor during a major renovation.
 

"After house was finished Graham kindly came and gave us a very helpful demonstration."
 
 
 
 
Team:
Graham
 
 
 


Review 3 Nov 2021
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting of new balanced fule gas fire and marble fire place and surrounds.
 
Cost: £2295

"Great service at each stage from first visit to the showroom. Lots of good advice and useful info. Fitters were superb so much attention to detail at every stage of the process of a job that was not straighforward."
 
 
 
 
Team:
Lynn Stuart Edgar
 
 
 


Review 12 Oct 2021
Recommended by customer in PH2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivery and installation of a new wood-burning stove, including a new flare that needs to be routed through a ceiling and a stone wall.
 
Cost: £6500

"Outstanding work done with attention to details at every stage.
On the day of the installation, they showed up with sufficient staff which cut down on installation time."
 
 
 
 
Team:
Graeme Turnbull Stephen Clark
 
 
 


Review 14 Sep 2021
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
FIt new chimney breast fit new fire installed within chimney breast
 

"Excellent work, neat and tidy, and finished product very impressive, happy customer "
 
 
 
 
Team:
Graeme Callum
 
 
 


Review 28 Dec 2020
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of new wood burning stove and new flue to meet current regulations
 
Cost: £2900

"Excellent service from start to finish these people know their business and obviously work to a very high standard"
 
 
 
 
 
 


Review 22 Dec 2020
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of electric woodburning effect stove.
 
Cost: £1350

"Excellent customer service from start to finish.

A very happy customer."
 
 
 
 
Team:
Graeme
 
 
 


Review 2 Aug 2020
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of new gas fire
 

"Professional service from start to finish"
 
 
 
 
 
 


Review 2 Jul 2020
Recommended by customer in DD3
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting of a wood burning stove
 

"Excellent service from start to finish very friendly and professional"
 
 
 
 
 
 


Review 1 Apr 2020
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New fire surround and LPG fire.
 
Cost: £6000

"Great service from start to finish finding job is looking great and would highly recommend this company"
 
 
 
 
 
 


Review 4 Feb 2020
Recommended by customer in KY16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
- Removed existing obsolete gas fire.
- Replaced with new electric fire.
- Resizing of existing fireplace opening, and
installation of new marble trim (surround) to
complement new fire.
- Removal and disposal of old materials.
 
Cost: £1064

"Good range and choice of options provided by fire surround centre, (Dundee). Helpful service and competitive quote secured purchase.

Fitting completed by Alan (Independent fitter recommended by F.S.C) and necessitate slightly more work than originally estimate Alan initially quoted 145 for fitting, however additional work required increasing more time and labour, and final value paid was 180. (Alan volunteered to honour his original quote, however was certainly entitled to add 35 for additional time and effort, very satisfied with the finished result) "
 
 
 
 
Team:
Graeme Alan
 
 
 


Review 28 Dec 2019
Recommended by customer in DD8
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace / Renew
Existing fire.
 
 
 
 
 


Review 2 Dec 2019
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplying and fitting a replacement wood burning stove including replacement surround and hearth.
 
Cost: £3500
 

"Delighted that we went with this long-established local firm!

The team took lots of time to understand our needs and provided really helpful advice.All products supplied were as ordered and fitting was to an extremely high standard on the date and at the time agreed.

We would have no hesitation in recommending Gary and the team to anyone thinking about having a stove fitted or replaced. 100% satisfied customer!!!"
 
 
Team:
Gary
 
 
 


Review 7 Oct 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new slate fire surround and oak beam.
 

"Excellent work and excellent service, beam required replacement (wrong size) and was replaced without fuss. Overall, very pleased. "
 
 
 
 
 
 

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