Fire Surround Centres

Where reputations count.

8 Ash Street
Dundee
Angus
DD1 5AR

Fireplaces

www.firesurroundcentres.co.uk

Email This Business

Tel 01382 229 777

Listed under: Fireplaces and Hearths

97% recommended Rating 9.6/100
166 reviews since 2007

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 166 reviews since 2007

Quality	9.7/10
The quality of the work was as expected and agreed

Tidy	9.7/10
There was little disruption and the site was left clear and tidy

Service	9.7/10
The team was friendly, helpful, considerate and professional

Value	9.3/10
The price represents value for money

Recent Reviews

" All done in 4 hrs and left clean and tidy. " more

" Very happy with product and finish. Engineer was very good. " more

" Completely satisfied with the quality and service of both the installer and supplier. Very customer friendly and approachable. " more

" Two workmen were first class, they new exactly what they were doing. Neat, clean, tidy and explained the function of the fire, all packaging collected and removed. Well done." more

About Us
Information provided by the business
Legal Name: Fire Surround Centres Ltd.

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Review 4 Jun 2024 Recommended by customer in DD8 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Remove existing stove
and fire surround and replace with new.

"All done in 4 hrs and left clean and tidy. "

Team:
Pamela

REPORT THIS REVIEW

Review 15 Apr 2024 Recommended by customer in DD60 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	8/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To prepare chimney, holes in wall and install fire

"Very happy with product and finish. Engineer was very good. "

REPORT THIS REVIEW

Review 11 Mar 2024 Recommended by customer in PH2 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Change of five place the whole structure.

"Completely satisfied with the quality and service of both the installer and supplier. Very customer friendly and approachable. "

Team:
Gary Turnbull Stephen Clark

REPORT THIS REVIEW

Review 11 Dec 2023 Recommended by customer in DD8 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Skirting boards cut to size, walls drilled for fixing, fireplace assembled.
Fitting charge �325

"Two workmen were first class, they new exactly what they were doing. Neat, clean, tidy and explained the function of the fire, all packaging collected and removed.
Well done."

Team:
Pamela

REPORT THIS REVIEW

Review 3 Nov 2023 Recommended by customer in DD3 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement stove including pipe removal and joinery correction.

"I am very happy with the work carried out and would recommend the fire Surround Centre to everyone."

Team:
Graeme Turnbull

REPORT THIS REVIEW

Review 2 Oct 2023 Recommended by customer in DD2 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of wood burning stove with health and mantle

"Fabulous service from start to finish. We were given lots of options and a range of priced."

Team:
Graeme

REPORT THIS REVIEW

Review 4 May 2023 Recommended by customer in DD4 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Installation/purchase of contura 710:1 wood Burner, Inc corner hearty, flux system and Co2 detector

"Excellent purchase, with everything running smoothly from start to finish.
Only issue I would say is that the installation team weren't just careful work with stainless steel flux. As there were multi scratches over the system. "

REPORT THIS REVIEW

Review 7 Feb 2023 Recommended by customer in DD6 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of stove/log burner with external flue.

"Team arrived as scheduled. Took good care to cover everything with dust sheets. Worked non stop to get job done. Didn't need to stop and start or go for extra materials or tools.
Very pleased with work done in very quick time. "

Team:
Clark

REPORT THIS REVIEW

Review 24 Nov 2022 Recommended by customer in DD7 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Install stove.

"Excellent clean, tidy professional friendly service too. Highly recommend 'The Fireplace centre'"

Team:
Pamela Lynn Stephen Gary

REPORT THIS REVIEW

Review 30 Aug 2022 Recommended by customer in DD2 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

I described to FSC what I was looking for in terms of an outdoor stove and they quickly gave advice and found what I was after. They ordered, arranged for delivery and installation, all the while keeping me updated with progress. Great service!

"Our third purchase through the Fire Surround Centres, an outdoor stove. Just the thing we were looking for - being able to sit out late at night in Dundee with a roaring fire. The FSC team kept us up to date all the way from ordering through to installation. Great service yet again."

Team:
Gary Turnbull and Graeme Turnbull

REPORT THIS REVIEW

Review 23 Jun 2022 Recommended by customer in DD2 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

New gas fire and hearth now in a garden room.

"Great service, all concerns ironed out quickly and courteously. Always gave the impression of going the extra mile to ensure complete customer satisfaction.
5*+"

Team:
Gary Alan

REPORT THIS REVIEW

Review 19 May 2022 Recommended by customer in DD3 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Install of log burner

"Difficult situation to manage due to supplier challenges with stock but Eraeme kept us up to date and managed to get our burner fitted as quickly as he could as soon as stock arrived!
"

Team:
Graeme Turnbull

REPORT THIS REVIEW

Review 6 May 2022 Recommended by customer in DD3 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Marble fireplace with insent lights and electric fire.
Nebraska surround, mantel, and hearth 4D electric fire.

"Fitting of fireplace completed also fire fitted at the same time. Workmen cleaned area afterwards and removed old marble fireplace for me to a safe place.
Some issues with lights on fireplace but Graeme and Gary worked tirelessly to fix problem. Very good company to deal with as they are approachable and deal with issues if they arise."

Team:
Pamela Gary Graeme

REPORT THIS REVIEW

Review 11 Feb 2022 Recommended by customer in KY9 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Removal of an old fireplace and the installation of a new fireplace
First-class service all round �2150.00

"The entire experience from choosing the fireplace in the shower room (and all the help and advice given) to the work and being carried out and completed efficiently and professionally with minimum mess - all was first class, I was very apprehensive before engaging with this company. "

Team:
Lynn Pamela

REPORT THIS REVIEW

Review 11 Feb 2022 Recommended by customer in KY15 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Charlton and Jenrick led electric fire model no EF16NC and special MTM black and heart

"Good job, well done.
Very pleased with result
"

REPORT THIS REVIEW

Review 27 Dec 2021 Recommended by customer in KY16 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of living fire

"Excellent work done by your professional team. Very clean and tidy - even hoovered after work completed.
Just loving my new fire. Got room re-decorated and it all looks fab.
Thank you, once again for such a good job."

Team:
Gary Turnbull Graeme Turnbull

REPORT THIS REVIEW

Review 2 Dec 2021 Recommended by customer in DD5 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Work was carried out by a main contractor during a major renovation.

"After house was finished Graham kindly came and gave us a very helpful demonstration."

Team:
Graham

REPORT THIS REVIEW

Review 3 Nov 2021 Recommended by customer in KY15 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting of new balanced fule gas fire and marble fire place and surrounds.

"Great service at each stage from first visit to the showroom. Lots of good advice and useful info. Fitters were superb so much attention to detail at every stage of the process of a job that was not straighforward."

Team:
Lynn Stuart Edgar

REPORT THIS REVIEW

Review 12 Oct 2021 Recommended by customer in PH2 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Delivery and installation of a new wood-burning stove, including a new flare that needs to be routed through a ceiling and a stone wall.

"Outstanding work done with attention to details at every stage.
On the day of the installation, they showed up with sufficient staff which cut down on installation time."

Team:
Graeme Turnbull Stephen Clark

REPORT THIS REVIEW

Review 14 Sep 2021 Recommended by customer in KY16 business Fire Surround Centres https://www.referenceline.com/fireplaces-in-dundee-firesurroundcentres-14609

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

FIt new chimney breast fit new fire installed within chimney breast

"Excellent work, neat and tidy, and finished product very impressive, happy customer "

Team:
Graeme Callum

REPORT THIS REVIEW

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