Grays Fitted Furniture Ltd

1 Drayton Industrial Estate, Taverham Road Drayton
Norwich
Norfolk
NR8 6RL

Furniture Retailer

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Kitchens / Kitchen Fitters / Kitchen Installers, Studies
100% recommended   Rating Grays Fitted Furniture Ltd 9.7/100
39 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 39 reviews since 2013
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From the initial stages of planning, throughout the installation process. The level of work provides by Grays Fitted Furniture was excellent and professional. I would not hesitate recommending this f...."   more
 
" Design was innovative and best utilised space. Help was given to select colours, handles and white goods and and a computer walk through generated. Fully detailed drawings supplied to the builder f...."   more
 
" Excellent service from beginning to end. Mike and Sarah (grays)were so helpful in every aspect of design out our new kitchen and shower room, explaining ideas we had not thought. They took us throug...."   more
 
" Right from first visit Mike Cooper was extremely Helpful and friendly. He was never pushy and Went out of his way to get the kitchen we wanted. Everything went totally to plans, everyone Of the d...."   more
 
 
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Review 22 Feb 2021
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove existing kitchen and disposal. Install new electrics. Skim surfaces after tile removal. Install new units and new electric appliances. Tile walls.
 
Cost: £17000

"From the initial stages of planning, throughout the installation process. The level of work provides by Grays Fitted Furniture was excellent and professional.
I would not hesitate recommending this firm for this type of work.
(Special thanks to Mike Cooper - owner, planner and project manager - and to Paul - Installer)"
 
 
 
 
Team:
Mike Paul
 
 
 


Review 18 Nov 2020
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design, supply and install a kitchen to best utilise a newly created space
 
Cost: £26000
 

"Design was innovative and best utilised space.
Help was given to select colours, handles and white goods and and a computer walk through generated.
Fully detailed drawings supplied to the builder for lighting, electrics (including all power requirements) plumbing, tiling and positions

Fitters were well equipped and competent

All works completed on time to expected cost

A very good experience"
 
 
Team:
Mike, Paul and Richard
 
 
 


Review 13 Nov 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design and fit new kitchen and convert old toilet to shower room.
Price below includes 8 appliance (NEFF)
 
Cost: £37100

"Excellent service from beginning to end.
Mike and Sarah (grays)were so helpful in every aspect of design out our new kitchen and shower room, explaining ideas we had not thought. They took us through the whole process, step by step, and gave us plenty of time to decide on our own colours and types of units, encouraging new ideas at every stage. We were not rushed and they were always at the end of the phone willing to help.
They co-ordinated everything with their builder, Barry Bircham, so taking the stress from us.
The kitchen and bathroom units are all of excellent quality and the fitting and workmanship was superb. A massive thank you to all the staff and tradesmen involved. We would not hesitate in recommending them.
Thank you very much!"
 
 
 
 
Team:
Mike Sarah
 
 
 


Review 3 Dec 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Kitchen

"Right from first visit Mike Cooper was extremely
Helpful and friendly. He was never pushy and
Went out of his way to get the kitchen we wanted.
Everything went totally to plans, everyone
Of the different trades was on time. Polite, friendly and
great at their skills. All finished ahead of
scheduled and looking fabulous.
Canít recommend highly enough. Excellent service
Value and choice"
 
 
Team:
Mike Cooper and Graham
 
 
 


Review 9 Jul 2018
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old fitted bedroom units. Design, planning and fitting of new units.
 
Cost: £6500
 

"We are absolutely delighted with the work this company has carried out for us.
From the outset we were treated politely and courteously with an efficient and friendly service each time we had contact with any of the personnel at the company.
From the start, we were guided and helped in the design and planning of our bedroom and the timing and lead-in to the work was done in such a way as to give us complete confidence in the entire process. By the end of the work, we were so pleased to find that our confidence had not been misplaced.
The original bedroom was removed quickly and efficiently and the new furniture delivered and fitted exactly to time scale agreed.
A couple of minor manufacturing flaws (not the fault of the company)in the finished product were dealt with by the ordering and fitting of 2 new doors which was done quickly with no quibble or fuss.
What a joy to find a company which offers and delivers a very personal and efficient standard of service and workmanship which we had thought had sadly disappeared in the modern day.
We have no hesitation in recommending this company without any reservation and indeed have been singing their praises since our work was done."
 
 
Team:
Sarah, Graham, Dave, Mike, Rachel
 
 
 


Review 24 Oct 2017
Recommended by customer in NR8
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted out a study, with work desk tops cupboards and shelves.
 
Cost: £4100

"Beautifully constructed to a very high level, good choice of materials and very helpful throughout, from designing choice and experienced advice. Job well done and very satisfied. "
 
 
 
 
Team:
Mike Sarah
 
 
 


Review 5 Oct 2017
Recommended by customer in NR20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted kitchen, flooring, tiling, electrical, plumbing
 
Cost: £16000
 

"Great service from start to finish. The whole team were excellent.
Michael and Rachel very helpful and approachable. The fitting team were excellent, kept everything clean and explained what they where doing.
Really happy with the end result.
Thank you"
 
 
Team:
Michael, Rachel, Paul
 
 
 


Review 8 Sep 2017
Recommended by customer in NR15
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new kitchen units, appliances, tiling, flooring and lighting.
 
Cost: £16233

"Another excellent job by Grays. The whole team professional and patient from the start with the plans. Nothing is too much trouble. The fitters are supers and any snags are dealt with without questions. Grays are prompt, reliable and friendly.
We definitely recommend them.
Thank you"
 
 
 
 
Team:
Michael
 
 
 


Review 10 Aug 2017
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New kitchen and bedroom.
 
Cost: £30000

"Excellent service provided throughout, from initial visit/quotation through to completion of work. "
 
 
 
 
Team:
Michael Flynn
 
 
 


Review 13 Jul 2017
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted bedroom.
 
Cost: £9000

"This is the 3rd time we have used grays, with Michael. We have had a kitchen and bathroom fitted as well. We have been delighted with all 3 rooms. Customer service is very important to us and grays are excellent in this area, as well as having high quality products and workmanship. This is why we went back to them and have recommended them to family and friends who have used them too. "
 
 
 
 
Team:
Flynn Michael
 
 
 


Review 11 Jul 2017
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal existing wardrobes and making good. Fitting new wardrobes and coving.
 
Cost: £3000

"Very happy with the fitting of new wardrobes. All done within the time frame. Not so happy with the coving-our decorator had a lot of touching up and making good to do it appeared to be a very quick service."
 
 
 
 
Team:
Mike Cooper
 
 
 


Review 10 Jul 2017
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit a new kitchen and utility room at 2 Christchurch Court, Norwich. The work included fitting new drawers and cupboards, new worktops, new carousels, new sinks, a new extractor above the cooker and various minor electrical jobs associated with power outlets. Both kitchen and utility room were tiled after the kitchen units had been fitted.
 
Cost: £14000
 

"We are delighted with the finished product. The work was done professionally by a man who was easy to communicate with. Various modifications were also made to existing units including new doors and realignment to ensure a level finish. In the course of exchanging our kitchen we did ask for 4 estimates and Gray's estimate was in line with others from reputable firms in Norwich. The work was completed on time and we were impressed the competence of all of Gray's employees and contractors.

In the course of this work it was found that our fuse box did not meet modern safety requirements and this had to be replaced. This was pointed out by Mr Mike Cooper when he gave us the original estimate.

"
 
 
Team:
Paul, John Mather, Steve Cullington
 
 
 


Review 7 Jul 2017
Recommended by customer in NR18
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit kitchen etc.
 

"We chose grays because we already had very good experience of their work we all very pleased. "
 
 
 
 
Team:
Michael
 
 
 


Review 7 Jul 2017
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New kitchen installed.
 
Cost: £30000

"We have used grays to install bedroom units. We had no hesitation to call them to do our kitchen. We would not use anyone else in our house. "
 
 
 
 
Team:
Michael
 
 
 


Review 30 Jun 2017
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
supply of kitchen for complete refit
 
Cost: £12000
 

"mike designed and supplied the kitchen allowing us input, he spent time listening toour ideas, we fitted the kitchen ourselves which was made easier by the plans details and ability to call in for advise.
no complaints at all"
 
 
Team:
mike cooper
 
 
 


Review 27 Jun 2017
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very pleased with the work done and the friendly staff."
 
 
 
 
Team:
Mike
 
 
 


Review 27 Jun 2017
Recommended by customer in PE37
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 fitted bedrooms.
 
Cost: £12000

"Very well-made cupboards. Good sales team and fitters.

Disappointed in the electrician who seemed to rush to work and didn't complete the job.

Would happily recommend the company but not the sub contractor electrical company."
 
 
 
 
Team:
Michael Flynn
 
 
 


Review 19 Jun 2017
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install bedroom furniture and wardrobe doors.
 
Cost: £6365

"Very pleased with all the work dome. It looks stunning and we have achieved a modern sleek look to our home. "
 
 
 
 
Team:
Mike Cooper
 
 
 


Review 19 Jun 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete return of kitchen including floor and ceiling also appliances.
 
Cost: £28800

"Really glad we chose Grays. Mike worked very well with us and listened to our needs ideas and concerns. He managed to combine our "demands" with his ideas to come up with our wonderful new kitchen (he may have had to nudge us a bit sometimes, but did it expertly).Nothing was too much trouble ever when the odd snag was hit. Pulled out all the stops to stay on schedule and finish on time."
 
 
 
 
Team:
Mikf Coorfr 1
 
 
 


Review 19 Jun 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete kitchen and utility room refit.
 
Cost: £16860

"The kitchen refit was carried out efficiently and we are pleased with the outcome."
 
 
 
 
Team:
Mike Coopfr
 
 
 

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