The Harbour Auto Centre / Fort Street Motors

57-61 Fort Street, Broughty Ferry
Dundee
Angus
DD5 2AB

Garage Services

Listed under:  Garage Services / Car Servicing
99% recommended   Rating 9.6/10
286 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 286 reviews since 2009
 
 
 
Servicing 9.4/10 Servicing Rating 9.4
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.6/10 Repairs Rating 9.6
The garage identifies faults and corrects them successfully

 
Advice 9.7/10 Advice Rating 9.7
The staff are friendly and give clear and helpful information

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Used this garage on a friends recommendation and found them very efficient and courteous. The tyres were checked again when I took the car in and I was recommended to choose the middle price range tyr...."   more
 
" Took car down to have above faulty attended to aud this was carried out so quickly and efficiently also use this garage for MOT and servicing and they are so helpful and friendly. Can't praise them e...."   more
 
" Really friendly and helpful garage. Will be going back. Wouldn't hesitate to recommend. "   more
 
" Fort street motors contacted me when MOT was due and appointment made. Work was carried out promptly. "   more
 
About Us


Friendly, local service you can trust. All types of car catered for. MOT testing, servicing, diagnostics, laser wheel alignment and tyres. All work comes with a 1 year and 6,000 mile warranty.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 92%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 88%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 99%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 88%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 95%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
attention 7
auto 13
best 4
better 3
brilliant 3
Broughty 3
business 4
car 29
Centre 13
certainly 4
charges 3
class 5
courteous 9
definitely 6
efficient 10
excellent 40
explained 9
friendly 35
friends 7
fully 6
future 6
garage 44
good 37
Great 15
happy 18
Harbour 15
Helpful 32
highly 11
honest 6
local 8
Michael 9
MOT 9
obliging 7
pleased 16
polite 6
Professional 15
prompt 6
ready 8
reasonable 13
recommend 20
recommended 10
reliable 11
repair 10
repairs 6
satisfied 10
service 92
standard 6
trust 7
value 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Nov 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Used this garage for first time in May 2019 - Toll then to get tyres checked before winter.
Needed 4 new tyres. Fitted and rebalanced
 
Cost: £224

"Used this garage on a friends recommendation and found them very efficient and courteous. The tyres were checked again when I took the car in and I was recommended to choose the middle price range tyres as I have a low mileage. Very happy with the service."
 
 
 
 
 
 


Review 22 Oct 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT and Service
2 new tyres
 
Cost: £312
 
 
 
 


Review 3 Sep 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sensers had stopped working light panel needed to be popped back. Scratch on passenger side buffing out.
 
Cost: £54

"Took car down to have above faulty attended to aud this was carried out so quickly and efficiently also use this garage for MOT and servicing and they are so helpful and friendly. Can't praise them enough. "
 
 
 
 
 
 


Review 7 Aug 2019
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT and service.
 
Cost: £200

"Really friendly and helpful garage. Will be going back. Wouldn't hesitate to recommend. "
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT
 
Cost: £50

"Fort street motors contacted me when MOT was due and appointment made. Work was carried out promptly. "
 
 
 
 
 
 


Review 21 Jan 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service and MOT
 
Cost: £201

"Would highly recommend Michael Gough and his garage for excellent service you receive. Always has time to listen/explain fully any concerns repair. Very friendly staff, fully explains work done/costs etc.
"
 
 
 
 
Team:
Michael Gdygh D Allan
 
 
 


Review 19 May 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service.
 
Cost: £131
 
 
 
 


Review 20 Feb 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual car service +MOT
 
Cost: £181

"Staff friendly, welcoming and helpful even when I go with small problems!!"
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service and mot.
 
Cost: £179

"Would highly recommend Fort street motors to anyone. Have done so to friends etc. Since dealing with them for three years.
Excellent service and fully explain work done and any work needed all cost are very reasonable."
 
 
 
 
 
 


Review 24 May 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Car service.
 
Cost: £97

"Excellent service.
Professional and not expensive.
Great garage!!"
 
 
 
 
 
 


Review 5 Dec 2016
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I. Annual MOT.
II. Annual service.
III. Replace all tyres.(Through black circle)
 
Cost: £173

"Excellent service and workmanship."
 
 
 
 
 
 


Review 11 Nov 2016
Recommended by customer in DD5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT.
 
Cost: £50
 
 
Team:
Michael 1
 
 
 


Review 10 Nov 2016
Recommended by customer in DD7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and check squeaky brakes.
 

"Efficient service and was called back later that afternoon to inform me car was ready.
PS. My car had been left to collect in another street on double yellows."
 
 
 
 
 
 


Review 3 Sep 2016
Recommended by customer in DD5
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Servicing and repairs.
 

"Michael and his team are honest, hardworking and reliable. He has also repaired my car on the day it broke down. He tries his best to accommodate us even at short notice. His work is always of a high standard. We have used him for the past 8 years."
 
 
 
 
Team:
Michael Gough
 
 
 


Review 31 Aug 2016
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Services and repairs as necessary.
 

"Very pleased. Work carried out to good standard friendly and efficient. "
 
 
 
 
 
 


Review 25 Jun 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly service and M.O.T.
 
Cost: £149

"This is my 3rd year and they were highly recommend to me. Have found to be very reliable, explain all work done any fully explain costs and any further work if needed to be done and when. The main thing to me is I can fully trust them and would recommend to anyone I know as confident to do so."
 
 
 
 
Team:
Michael Gough D Allan
 
 
 


Review 9 Mar 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front brake pads and discs, rear axle bushes, nearside front coil spring.
 
Cost: £360

"Very professional and courteous service as I have came to expect from this garage."
 
 
 
 
Team:
1ichael Gough
 
 
 


Review 17 Feb 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot – failed on first check. Front disc and break pads replaced. Front window wipers changed. Now passed mot.
 
Cost: £212

"Phoned for appointment for a mot on Monday 8th February – arranged for Thursday 11th. Very pleasant staff. Professional in manner. Phoned me re what was needing to be down. They were able to fix the problem that day. All very efficient despite being very busy."
 
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Intermediate service, replace brake pads and disk, fix heat shield below car.
 
Cost: £306

"Very pleased with speed and quality of work. Would recommend to others."
 
 
 
 
 
 


Review 21 Jan 2016
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot and service.
 
Cost: £126

"Great price, great service! Wouldn’t go anywhere else!"
 
 
 
 
Team:
Mike Chris
 
 
 

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