Paul Willimott Motor Engineers

Swanton Road
Norwich
Norfolk
NR2 4LR

Garage Services

Listed under:  Garage Services / Car Servicing, MOT Testing
100% recommended   Rating 9.9/10
90 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 90 reviews since 2010
 
 
 
Servicing 9.8/10 Servicing Rating 9.8
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.9/10 Repairs Rating 9.9
The garage identifies faults and corrects them successfully

 
Advice 10/10 Advice Rating 10.0
The staff are friendly and give clear and helpful information

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very honest."   more
 
" Paul Willimott is the most efficient, honest, friendly and reliable motor engineer of my 60 years as a car owner."   more
 
" I'd never experienced a broken coil spring before, and was rather alarmed to hear a loud bang. I was very reassured ( and interested !) by the comprehensive explanation of the problem. Very helpful ki...."   more
 
" Paul was the most professional motoring engineer I've ever had the pleasure doing business with. I will certainly use this garage again and spread the good word. I really liked the fact Paul t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 99%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 98%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 95%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 97%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 97%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accurate 5
advice 6
advise 4
car 17
certainly 4
clear 7
Clearly 4
customer 10
definitely 9
efficient 6
engineer 7
Excellent 17
explained 9
family 5
fault 4
friendly 22
friends 8
future 5
garage 10
garages 6
good 14
great 9
happy 6
helpful 11
highly 7
honest 18
manner 4
mechanic 5
money 5
mot 5
motor 4
needed 8
offers 4
Paul 53
pleased 5
polite 5
problem 6
professional 14
quality 4
really 4
reasonable 6
recommend 16
recommended 8
recommending 5
reliable 13
service 33
trust 6
trustworthy 7
value 7
Willimott 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2018
Recommended by customer in NR2
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exhaust repair, hand brake and brake pads.
 
Cost: £301

"Very honest."
 
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT
Plus pinning front side of car together.
 
Cost: £98

"Paul Willimott is the most efficient, honest, friendly and reliable motor engineer of my 60 years as a car owner."
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of near side front coil spring and top suspension mount.
 
Cost: £132

"I'd never experienced a broken coil spring before, and was rather alarmed to hear a loud bang. I was very reassured ( and interested !) by the comprehensive explanation of the problem. Very helpful kind and friendly service. Thank you. "
 
 
 
 
 
 


Review 22 Feb 2017
Recommended by customer in NR5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nearside Spring replacement.
 
Cost: £111

"Paul was the most professional motoring engineer I've ever had the pleasure doing business with.


I will certainly use this garage again and spread the good word.

I really liked the fact Paul took the time to show me and explain what was wrong. "
 
 
 
 
 
 


Review 3 Feb 2017
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Winter service.
 

"Consistently reliable and professional service. Very good value for money."
 
 
 
 
 
 


Review 3 Feb 2017
Recommended by customer in NR7
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Spark plugs changed.
 
Cost: £50

"Fast and professional and gave me a free diagnostic check."
 
 
 
 
 
 


Review 23 Jan 2017
Recommended by customer in WR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot service.
2 new tyres.
 
Cost: £277

"Fitted us in really quickly, work all done without any issues.
Thank you for great service yet again."
 
 
 
 
 
 


Review 30 Jul 2016
Recommended by customer in TN17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair
 
Cost: £165
 

"Working a long way from home there was a serious problem with the brakes on my car which meant I couldn't drive it all the way home...I was in a bit of a pickle. Paul had it fixed within 24 hours. Competent, efficient, no-fuss and with clear communications - this guy is a trustworthy pair of hands for your car at reasonable cost."
 
 
Team:
Paul Willimott
 
 
 


Review 12 May 2016
Recommended by customer in NR1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New handbrake cable. Front brake check. Tire check.
 
Cost: £138

"Brilliant! A*"
 
 
 
 
 
 


Review 28 Apr 2016
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of front drivers indicator unit and MOT test.
 
Cost: £160

"I Found Paul to be very professional and helpful. He carried out the said work on the car to a high standard. I would definitely recommend Paul to my friends and will be using him again."
 
 
 
 
 
 


Review 27 Jan 2016
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
001 suspension component mounting glazed nearside rear outer. 002 seat belt adjustable prescribed area glazed nearside front inner. Friled mot. Replace metal and wire.
 
Cost: £174

"I took the car to another garage for mot, but they couldnít do the repair work required, so on my brother's recommendation I sort advice from Paul. He was very informative and phoned me exactly what was required and estimated the cost to be £190 inclusive and that he could retest and issue an mot cert. I was reassured and confident in Paul to carry out work."
 
 
 
 
 
 


Review 16 Oct 2015
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
10,000 mile B service.
 
Cost: £205
 
 
 
 


Review 14 Sep 2015
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot and bulb replacement.
 
Cost: £47

"Great, friendly, honest service - great value for money. No hesitation in recommending to others!"
 
 
 
 
 
 


Review 2 Jun 2015
Recommended by customer in NR2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of one front coil spring.
 
Cost: £128

"I couldnít be happier with the service I received. As a young female with very little knowledge on cars I am wary of garages and being ripped off. But Paul made me feel complete at ease as all aspect of the job were explained prior to the work being carried out. Friendly, professional and honest mechanic. Highly recommend!"
 
 
 
 
 
 


Review 21 Jan 2015
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This garage has done regular MOTís and repairs for my cars for nine years.
 

"Paul Willimott motor engineer (NRZ 4ltr) is very courteous and helpful, has advice is always spot on."
 
 
 
 
 
 


Review 16 Jan 2015
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service mot change of tank.
 
Cost: £200

"A very polite and honest man. Does an excellent job at very good prices. What more do you want!!"
 
 
 
 
 
 


Review 8 Aug 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wheel bearing replace Calliper replace Adjust and repair window
 
Cost: £313
 

"Paul offers a reliable service. His garage is immaculate and the whole operation totally efficient. Is it value for money? I don't know as I have nothing to compare it with. However if value for money is knowing the work is done properly to time and honestly, this is definitely the place to go!"
 
 
Team:
Paul
 
 
 


Review 9 Jul 2014
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT & repairs.
 
Cost: £534

"Very good price and customer service. Clearly explained what had been done."
 
 
 
 
 
 


Review 9 Jun 2014
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New coil spring fitted. Oil and tyres checked.
 
Cost: £102

"Felt very confident I was getting a good job plus a kind, attentive manner. (Elderly lady)."
 
 
 
 
 
 


Review 23 Mar 2014
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot
 
Cost: £80
 

"It's hard to know who to trust when it comes to garages....I read Paul's feed back on trusted reviews so decided to try him for my Mot. I was really pleased with the whole process of booking in and collecting. The price was reasonable and I trusted Paul on meeting him.I will certainly use Paul again for any future car related issues."
 
 
 
 

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