Thorpe End Garage Ltd

77 Plumstead Road, Thorpe End
Norwich
Norfolk
NR13 5AJ

Garage Services

Listed under:  Air Conditioning Repairs & Regas, Batteries, Brakes, Clutches, Computer Diagnostics, Emission Repair, Engine Management, Exhausts, Garage Services / Car Servicing, MOT Testing, Oil and Filter Change, Steering, Suspension, Tyres Supply and Fitting
100% recommended   Rating Thorpe End Garage Ltd 10/100
8 reviews since 2021
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 8 reviews since 2021
 
 
 
Servicing 9.9/10 Servicing Rating 9.9
The vehicle runs reliably between services, given its age and mileage

 
Repairs 10/10 Repairs Rating 10.0
The garage identifies faults and corrects them successfully

 
Advice 10/10 Advice Rating 10.0
The staff are friendly and give clear and helpful information

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used TEG for years, my family members also use them and my parents also used them so we have seen the garage grow. Always trustworthy, details and costs plus options offered if any issues arise...."   more
 
" Friendly receptionist who made it very easy to book with good flexibility if I needed to rearrange. Easy to find the garage, good parking and clear signs to reception. Comfortable waiting area if re...."   more
 
" I have been taking my various cars to this garage for many years, would not change, great service, competitive prices and always helpful, and repairs all faults without any dramas and high prices."   more
 
" Super service and with great courtesy as usual."   more
 
About Us


We are an Independent family run garage established in 1993 in the village of Thorpe End just 5 minutes from Norwich City Centre with ample off road parking. We off all garage services - MOT Test Station, Servicing, Repairs, Computer Diagnostics, Exhaust & Tyre Fitting + All general repairs.
We pride ourselves on providing a personal service along with up to date technology to keep you on the road safely.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
cars 3
clear 2
customer 2
Easy 2
excellent 2
Friendly 2
Garage 5
great 2
help 2
helpful 2
knowledgeable 2
looked 2
need 2
prices 3
reasonable 2
repairs 2
service 6
Thorpe 2
tyres 2
welcoming 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 17 Jun 2021
Recommended by customer in NR7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recharge aircon system including system check for leaks.
 
Cost: £65

"I have used TEG for years, my family members also use them and my parents also used them so we have seen the garage grow. Always trustworthy, details and costs plus options offered if any issues arise. Stuart and Georgia are always cheerful and helpful as are these mechanics.
Thanks, TEG!"
 
 
 
 
Team:
Georgia Stuart
 
 
 


Review 17 Jun 2021
Recommended by customer in Nr10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Service
 
Cost: £165
 

"Friendly receptionist who made it very easy to book with good flexibility if I needed to rearrange.
Easy to find the garage, good parking and clear signs to reception. Comfortable waiting area if required and Covid safe!
Staff are friendly, cheerful and happy to help with any questions.

Very reasonable prices for the service, detailed bill including a breakdown of costs, parts used etc.
Previously used the garage for an MOT and again received an excellent service, they called when I need some tyres changing and were happy to do the required work - also explained everything and answered any questions I have about the work, coatings, collection/payment during a lockdown.

Highly recommended!"
 
 
Team:
Georgia and Stuart
 
 
 


Review 14 Jun 2021
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
M.O.T
 
Cost: £50

"I have been taking my various cars to this garage for many years, would not change, great service, competitive prices and always helpful, and repairs all faults without any dramas and high prices."
 
 
 
 
 
 


Review 9 Jun 2021
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out interim service, resecure under tray, provide parts and check vehicle in accordancy with manufacturers spec.
 
Cost: £200

"Super service and with great courtesy as usual."
 
 
 
 
Team:
Stuart Georgia Chris Tracey
 
 
 


Review 5 Jun 2021
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Literally everything car related

"I operate Chilled Driving Tuition with a fleet of 40+ cars so have many requirements from servicing, MOT's, repairs, tyres etc and often at extremely short notice with a need for a very fast turn around. Nothing has ever been too much trouble, you will not find a more accommodating garage anywhere and the team are always extremely welcoming and reassuring. The standard of work is exceptional, often going the extra mile to make sure only the best will suffice and the prices are very reasonable. Never had a problem at all and if anyone ever did then all they need to do is speak to the management team there who would sort it in a heartbeat as they are so passionate about customer service and getting it right."
 
 
Team:
Stuart Harris, Tracey Harris, Georgia Harris, Chris
 
 
 


Review 4 Jun 2021
Recommended by customer in NR5
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT AND SERIVCE - MOST RECENT I have been a customer at TEG for many years. They have carried out services, general repairs and offered professional guidance for fault finding when required.
 
Cost: £215
 

"TEG is my go to on the outset of an issue or lead up to service. The members of staff are all welcoming and have been able to provide over and above what I have experienced in other garages.

I do and will continue to recommend TEG to all.

BMW Knowledge exceeds other local independent garages offering multiple options rather than the quickest and easiest route. TEG are customer driven with clear information and at a fair rate."
 
 
Team:
Georgia, Stuart, Pete, Chris, Lewis
 
 
 


Review 3 Jun 2021
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service, MOT and repair on van.

"Fantastic service and help as always. I have been using Thorpe End Garage for many years.
Very knowledgeable and helpfully guys. Always accommodating and the only place I take any of my vehicles.

Fell very well looked after.

Won't go anywhere else."
 
 
Team:
Georgia, Stuart
 
 
 


Review 3 Jun 2021
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Oil & Filter Service. Brake fluid change
 
Cost: £302
 

"I have used Thorpe End Garage for 15 years+.
They are an excellent company with helpful and knowledgeable staff.
All 4 of our family cars are looked after by them together with 2 business vans
I have no hesitation in recommending them."
 
 
Team:
Stuart & Georgia
 
 
 

Back to top

1