A Steven Transport & City Garden Service Ltd

218 Northumberland Street
Norwich
Norfolk
NR2 4EE

Gardening Services

Listed under:  Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping, Turfing
99% recommended   Rating A Steven Transport & City Garden Service Ltd 9.6/100
243 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 243 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" Rain stopped play... During lock down I managed the build our retirement home... I have worked in the construction industry from many years but taking on managing the entire build, with loads of labou...."   more
 
" Very professional company, friendly and considerate, work completed on time and to a very high standard. Would definitely recommend."   more
 
" The work was completed very efficiently. Everyone involved were friendly and helpful even dealing courteously with a neighbours concern about their considerate parking! We have already recommended t...."   more
 
" This company is everything you would want. I rate them highly. My grass is absolutely fab u lous. Really first rate feel free to look at my lawn, everybody stares at it they think it's fake!!! N...."   more
 
About Us


Having been established for over 40 years we take pride in the work we carry out, don’t just take our word for it, read our customer reviews at referenceline.
We have full insurance and all our staff are CRB checked. We will be happy to visit you to discuss your detailed requirements and provide an estimate for the work to be carried out.
Let us turn your dream garden into reality, transforming an overgrown patch into a turfed area to give you a lawn to be proud of, creating a green oasis which can soon become your pride and joy or just helping to make your garden more manageable. We are also licenced waste carriers, so you can be assured that any waste is disposed of at a licenced tip.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 59%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
agreed 7
Andrew 7
Arrived 5
care 8
class 7
clean 13
cleaned 6
cleared 6
communication 8
considerate 6
Courteous 6
definitely 12
delighted 6
efficient 18
efficiently 7
Excellent 46
expected 5
explained 6
extremely 6
finish 9
Finished 5
Friendly 36
garden 21
Good 52
great 18
guys 5
happy 14
hard 13
helpful 14
highly 12
just 5
knowledgeable 5
laid 11
lawn 26
looks 9
lovely 6
pleased 35
polite 16
professional 27
quality 14
quickly 10
recommend 36
recommended 10
satisfied 10
service 32
standard 13
team 15
tidy 29
turf 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 May 2021
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Laying new lawn on a building site.
 

"Rain stopped play... During lock down I managed the build our retirement home... I have worked in the construction industry from many years but taking on managing the entire build, with loads of labouring thrown in was no mean feat.. anyways with the house completed I looked at the surrounding garden, and I use the term 'garden' loosely, because it was just a mountain of solid clay and weeds. My initial thought was if I can build a house I can sort this mess but luckily my wife persuaded me otherwise.. thank god.. Reading their reviews I called this company and the following day Andrew turned up, showed me some photos of work they had completed, and confirmed that the clay sub-base in our area was such a nightmare that many 'gardening' firm refuse to work it. Subsequently I have learned from neighbors that to be true. Anyway we agreed on a price and Andrew said that as the work needed doing before the heavens opened he would have plant and top soil on site the following Monday. Unfortunately the heavens did open before he was able to start the work, and continued for the best part of 5 months. The land became absolutely sodden and clay work and boy what an amazing job they have done.. using an excavator with the 'toothed' bucket they broke up the clay to a level of 9tns, rotated the ground, firstly with a smaller tracker then hand rotator it before finally lifted the stones and clay clumps with another piece of kit and raking it level. The quality of turf they have laid is first-rate and in only 7 days is being to take..I am absolutely delighted with the quality of their collective workmanship and would highly recommend them to anyone who is looking for a first class garden service.
"
 
 
 
 
 
 


Review 1 Apr 2021
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removed turf and stone surrounds, turfed both front and back gardens, shaped beds following our original lines.

"Very professional company, friendly and considerate, work completed on time and to a very high standard. Would definitely recommend."
 
 
Team:
Andrew and Co
 
 
 


Review 26 Nov 2020
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had our old bedraggled lawn removed, the ground prepared and new turf laid.

"The work was completed very efficiently. Everyone involved were friendly and helpful even dealing courteously with a neighbours concern about their considerate parking! We have already recommended the service to friends.

Our lawn looks great and the only problem we have is keeping our dog off it!"
 
 
 
 


Review 8 Sep 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To cutting of turf and take to licensed tip.

Rotating, racking out and levelling, applying rooting granules supplying and laying purpose grown turf
 

"This company is everything you would want. I rate them highly. My grass is absolutely fab u lous.

Really first rate feel free to look at my lawn, everybody stares at it they think it's fake!!!

Not"
 
 
 
 
 
 


Review 26 Mar 2020
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove and relay new lawn.
 

"Very good job."
 
 
 
 
 
 


Review 21 Oct 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 18 Oct 2019
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good service and workmanship. "
 
 
 
 
 
 


Review 13 Sep 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove and dispose of large amount of ivy from a double garage.
 

"Professional job, team was very friendly and tidy. Access required via a neighbours property and they were very considerate and cleaned up after themselves. Would recommend to anyone requiring similar work. "
 
 
 
 
 
 


Review 27 Aug 2019
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Reparing part of a lawn.
Remove old grass
Build up soil level
Lay new turves.
 

"All the men were pleasant, professional and straight.
The work was completed in one day - as promised everything was left clean and tidy.
I was given good advise on maintaining the new lawn.
It looks great!"
 
 
 
 
 
 


Review 14 Jun 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removed existing lawn and disposed of it.
Leveled ground and added more topsoil.
Added sleepers
 

"I was very pleased with the job. They worked hard and quickly 'at a trot', offered general lawn care advice. Helpful and good communication. Looked smart in their 'uniform' - polo shirts. "
 
 
 
 
 
 


Review 14 Jun 2019
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
To level area for rear garden lawn and lay turf.
 

"Very pleased with the new lawn, the team were knowledgeable and made sure (with Gaflet) that we knew how to care for our new lawn would definitely recommend the company to others. "
 
 
 
 
 
 


Review 30 May 2019
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
New front lawn.
 

"Very professional service from start to finish. "
 
 
 
 
 
 


Review 23 May 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaning up all leaves back and front gardens and drive way. Remove all leaves undo bushes in back garden. Cutting grass areas. To carting away all arising to licences tip.
 

"Excellent job done. Garden left clean and very tidy. "
 
 
 
 
 
 


Review 20 May 2019
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New lawn laid.
 

"Very impressed would have no problem in recommending them. "
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Prepare garden for turfing. Rake out and level off. Apply rooting granules. Supply and lay turf and firming down.
 

"Very pleased with the work and Mr.Steven and his colleague were very efficient and friendly and offered advise and a leaflet on after care. Lovely lawn. "
 
 
 
 
 
 


Review 9 May 2019
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
35m² turfing
Lift old turf
Rotavate and levek
Lay and tamp down
Pre-weed treatment
Root treatment
 

"Good service
Worked to the agreed schedule
very clean and tidy work
"
 
 
 
 
 
 


Review 8 May 2019
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Turf to rear garden
Clearing raised beds front and rear garden
 

"Excellent Job!"
 
 
 
 
Team:
Andrew
 
 
 


Review 29 Apr 2019
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New lawn.
 

"Very helpful, and a job well done. "
 
 
 
 
 
 


Review 25 Apr 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Laying a new lawn
Remove existing turf, rotovatory and preparing area, supply and lay turf.
 

"Very pleased with the work kept us informed when the work was expected to start very efficient and area around lawn left very clean and tidy. Would thoroughly recommend the company to other areas."
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear and prepare a large area of garden for new turf. Delivering and laying turf. Instructing on after care.
 

"Courteous and fast service. Job completed very quickly and to an excellent standard turf used was of a high quality. Staff, friendly and knowledgeable "
 
 
 
 
Team:
Andrew Stevens
 
 
 

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