West Coast Window Systems

Unit 4C, Silverlaw Industrial Estate
Annan
Dumfries & Galloway
DG12 5EG

Glaziers

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Gutters / Guttering, Window and Door repairs, Windows / Window Fitters
100% recommended   Rating West Coast Window Systems 9.8/100
27 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 27 reviews since 2020
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.9/10 Value Rating 9.9
The price represents value for money
 
 
 
Recent Reviews 
 
" Excellent job!"   more
 
" James and his team were very professional, friendly and tidy. The communications throughout the whol process was very good and we always knew where and when work was going to take place. The work w...."   more
 
" I had used James and his team previously so had no reservations about contacting him about this one. He came out with a colleague to survey the job, took plenty of measurements and detail and a fe...."   more
 
" Highly recommend! Great quality and workmanship and affordable too!"   more
 
 
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Customer Reviews
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Review 7 Oct 2026
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Guttering and fascias

"Excellent job!"
 
 
 
 

Review 28 Sep 2026
Recommended by customer in DG16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 Large double glazed UPVC windows, internal door and window side panel replaced.

"James and his team were very professional, friendly and tidy. The communications throughout the whol process was very good and we always knew where and when work was going to take place.

The work was completed to a very high standard, done quickly and the areas all tidied up afterwards.

James provided a written itemised quote for all work that was to be completed and the timescales for the windows and doors to be made.

All in all a very good experience and we would have no heistation in using James again and have recommmended him to our neighbours."
 
 
Team:
James
 
 
 

Review 24 Sep 2026
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove 2 sets of old wooden French doors and replace with UPVC rosewood doors.

"I had used James and his team previously so had no reservations about contacting him about this one.

He came out with a colleague to survey the job, took plenty of measurements and detail and a few days later provided what we felt was a very competitive quote. He warned that supply of the materials was a bit slow but as there was no rush this did not matter.

The job was completed approximately six weeks after we received the quote. The team (James and two others) who came to do the fitting worked hard until the job was done and in a very professional manner.

We are extremely happy with the end result."
 
 
Team:
James plus 2
 
 
 

Review 23 Sep 2026
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows and doors supplied and fitted

"Highly recommend! Great quality and workmanship and affordable too!"
 
 
 
 

Review 11 Feb 2026
Recommended by customer in Dg2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows and doors including some large full wall systems.

"Fantastic company. The guys are clean tidy and professional. They always tidy up matter themselves and their work is top quality. They arrive when they say they will and keep you up to date throughout the process."
 
 
Team:
James
 
 
 

Review 25 Jan 2026
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
West Coast Windows replaced our entire guttering, fascias, bargeboards, soffits and downpipes, around our bungalow. On the back of that work, we decided to contract WCW again to replace our blown double glazing in our dining room, and adjust our double glazing doors that weren''t opening/closing properly and smoothly.

"West Coast Windows replaced our entire guttering, fascias, bargeboards, soffits and downpipes, around our bungalow. The work was completed to a high standard and James was able to, and flexible enough, to resolve a few unexpected issues that arose during the work.

On the back of that work, we decided to contract WCW again to replace our blown double glazing in our dining room, and adjust our double glazing doors that weren't opening/closing properly and smoothly. Again, the work was completed to a high standard and quickly, and to a reasonable price too. My dining room is no longer cold and I can open my doors so easily now. It's like I have brand new doors!

I would highly recommend WCW to the local community, not just because of the standard of work, but that James always communicates when the work will take place, how long for and the price too, so that I feel confident all work has been agreed."
 
 
Team:
James Watret
 
 
   Business Reply:
Hi Paula.
Thank you very much for taking the time to leave us a great review.
Much appreciated, and thanks for the work.
 

Review 24 Jan 2026
Recommended by customer in EH19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house of new windows and replacement glass in another property.

"Highly recommend James and his team. I contacted him for a quote on my grandmother’s house after seeing his business advertised in the local newspaper. From the outset, he really looked after her, providing a very reasonable quote and even offering a payment plan, which was genuinely appreciated. I didn’t even bother looking around for other quotes because I was so happy with the first one.

The standard of work was excellent and completed in a timely manner, with great attention to detail throughout. My grandmother was so happy with James and the team that I don’t think she wanted them to leave! They were a pleasure to have around while carrying out the work.

My father was a window fitter before he passed away a couple of years ago, so it meant a lot to use a company that was so professional, helpful, and considerate. Very much appreciated. I’ll definitely be getting James back to quote for new fascias and gutters next, and have recommended to a couple other people looking for new windows too."
 
 
 
 

Review 24 Jan 2026
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
James and James replaced my back door and a window. They also replaced the glazing in a couple of very old internal doors.

"Good communication, they came exactly when they said they would, both to quote for the job and to do the work. Took account of the weather forecast.
Cheerful and chatty."
 
 
Team:
James and James
 
 
 

Review 24 Jan 2026
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house windows replacement in 2 stages at our request

"James and his team were efficient throughout and so easy to work with. James kept the process simple and clear for us and made sure we knew the choices available to us throughout. The team worked neatly and respectfully and we have been delighted with the result. It has kept us draft free and warmer over winter which has been amazing!"
 
 
 
 

Review 7 Apr 2025
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of 4 external doors, 3 windows and 9 window units

"James was always clear about the work, and always kept to the arrangements made for doing the work. The bills were always as agreed, in accordance with the quotations. The workers were friendly and no trouble to have around the house."
 
 
Team:
James and James
 
 
 

Review 18 Mar 2025
Recommended by customer in DG5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of two new double-glazed windows to replace original windows in Victorian villa.

"The pre-visit was conducted efficiently and punctually with a subsequent estimate of cost provided. A date was agreed for fitting and all went very smoothly. We were impressed with the finished article, with the quality of the workmanship and with cleaning-up operation. The installation team were friendly, considerate and cooperative."
 
 
Team:
James Watret + colleague
 
 
 

Review 18 Mar 2025
Recommended by customer in dg12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To remove 2 old windows and replace with 2 tilt and turn windows which are in keeping with the rest of the windows in the house. They came and measured up after my initial phone call, then let me know when the windows were available to install. Gave a day and a time and kept to it. Installed them then tidied up really well after them.

"This is a very trusted firm. We've been using West Coast windows for quite a few years now and have never had cause to complain. James is one of the few tradesman who gives you a time for the work and turns up exactly as he says. The two men work very efficiently and very hard to get the job done, and we personally won't use any other window fitters. They are extremely clean and tidy, and from the word go, dust sheets are put down to protect flooring and they tidy up amazingly. I wouldn't have believed that 2 old windows (one a 120 years old) could be taken out with all the old surrounding wood gouged out and expertly replaced with lovely new West Coast windows in roughly 4 hours. They are also very helpful guys and having used them for years for 1, 2 or 3 windows at a time, we personally wouldn't use any other firm. Our house has the equivalent of 20 windows and apart from the 1st 2 replaced by someone else, James and Pim have replaced 18 over the years.
Having been ripped off badly by so called tradesmen fairly recently, which actually destroyed our trust in people, it is very refreshing to get a small firm in, that is not only trustworthy but helpful and friendly with it. I would recommend them 100%"
 
 
Team:
James Watret and Pim Hughes
 
 
 

Review 17 Mar 2025
Recommended by customer in KY10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We received quotes from three firms local to the Thornhill area as we were keen to get replacement windows mainly to cut down on traffic noise in our small holiday cottage.

"West Coast Windows quote was very competitive and it was easy to discuss various options with James.

We went with 8 mm glass on the windows at the front of the cottage to cut down traffic noise and normal 6 mm glass for the windows at the back of the cottage.

I had no idea of the likely cost of the work and felt the quote was very reasonable - and if I’d known of the likely cost we could have had the work done a couple of years earlier.

We received the quote in the middle of September and the work was completed in November. We are delighted with the windows and there is a very noticeable reduction In traffic noise.

I am happy to recommend West Coast Windows - friendly guys who did a good job and cleaned up as they went along."
 
 
Team:
James Watret and another James known as Peem
 
 
 

Review 17 Mar 2025
Recommended by customer in CV11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced all windows and doors with UPVC double glazing

"James was fantastic to work with. He worked on my elderly mother’s house but liaised with me in order to ensure that there was minimal disruption to my mum. The workmen worked extremely efficiently and kept mum up to date with their progress. I can’t praise James enough for his professional work and ability to provide a quality product for a very competitive price."
 
 
Team:
James
 
 
 

Review 21 May 2024
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 replacement uPVC windows and 1 replacement uPVC door.

"The dynamic duo turned up very promptly. Both worked very hard and efficiently. They were easy to talk to, very professional with the right mix of banter. Their work was of high standard with a stunning finish. Would highly recommend their work. They also fitted a uPVC door to my mother's house and again, the work was of exceptional standard. The team are returning next week for cladding work they have quoted on."
 
 
Team:
James Watret
 
 
 

Review 16 May 2024
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
9 windows and 2 doors

"James and his team where fantastic from start to finish explained everything well done a great job made very little mess and clean up well after they had finished would highly recommend James."
 
 
Team:
James and Pim
 
 
 

Review 25 Aug 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace 6 windows and 2 external doors and accompanying side panels and timber frames with 6 double glazed pvc windows and 2 pvc doors and side panels.

"Utterly delighted with the work carried out by the boys at West Coast Window Systems. They were very quick at responding to my request to get a quote for replacing 6 windows and 2 external doors. The price quoted was extremely reasonable and the communication from James from start to finish was excellent. They were able to carry out the work in a tidy, professional and friendly manner over the course of 3 days. Absolutely delighted at the quality of work. My home now looks so much fresher. Thank you again. Will be happy to recommend to anyone."
 
 
Team:
James
 
 
 

Review 13 Sep 2022
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To supply and fit 10 windows and front door
 

"Found James to be a very pleasant and professional worker. Very tidy and excellent job done.
Would highly recommend him."
 
 
 
 
Team:
James
 
 
 

Review 23 May 2022
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted 6 windows
1 Front door.
 

"Good tidy workers pleasant at all times. Very well done overall."
 
 
 
 
Team:
James George Peem
 
 
 

Review 3 May 2022
Recommended by customer in DG16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting two windows and outside door
 

"Workmen were very pleasant and quick and efficient.
Didn't leave any mess and tidied up after themselves."
 
 
 
 
 
 
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