Apex Glass & Glazing

Unit 1, Foundry Lane
Dundee

DD4 6AY

Glaziers

Listed under:  Double Glazing, Glass / Glazier / Glazing
98% recommended   Rating 9.7/10
54 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 54 reviews since 2014
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Sean Noticed some issues with one of the windows - bedroom which I wasn't aware of they worked quickly to rectify - with professionalism and minimum fuss. All staff involved were helpful, and attentiv...."   more
 
" Excellent job. "   more
 
" We have used this firm twice now and they have always been reliable and professional. "   more
 
" We have used the company previously to fix the windows in our old house and were very pleased with the work. Again this time showed up on time gave us a solution to our problem and a reasonable quot...."   more
 
About Us


Operating up and down the east coast of Scotland, we're a professional and experienced firm with only one thing on our mind - you.

For the past 15 years, our highly qualified and certified tradesmen have gone the extra mile in an effort to meet customers needs and we want you to be next.

With experience gleaned from working around the globe on high-profile residential jobs and multi-million pound commercial contracts, it's safe to say we've learned a thing or two about glazing.

Whether we're installing an elegant shower screen, assisting you with a bespoke product or even boarding up a broken window, we'll get the job done with the minimum of fuss.


If you would like to speak to a member of the team about a glazing issue, please don't hesitate to drop us a line by filling in our enquiry form - we'd love to hear from you. 01382 453900
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advise 2
APEX 10
arrived 2
aware 2
better 3
certainly 2
complaints 2
customer 2
customers 2
definitely 3
Delighted 2
details 2
efficient 7
efficiently 3
emails 2
excellent 12
fantastic 2
finished 2
fitted 5
friendly 6
fuss 2
Glass 9
Glazing 5
good 5
great 4
guys 3
happy 7
helpful 4
highly 5
lads 2
Like 2
Lucy 3
nice 3
pleasant 6
pleased 3
professional 16
promptly 3
quality 3
quote 3
really 3
reasonable 4
recommend 10
repair 3
satisfied 3
Sean 5
service 11
team 7
tidy 6
window 3
windows 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Aug 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window replacement
Lounge windows (double)
Dining room - patio doors (double)
Hall/landing window (single)
Kitchen window (large)
Kitchen door (1/2 glaze)
Outhouse patio door(double)
Bathroom window (single)
Bedroom Windows x
2 x single master 1
1 x single room 2
1 x single room 3
 
Cost: £8718

"Sean Noticed some issues with one of the windows - bedroom which I wasn't aware of they worked quickly to rectify - with professionalism and minimum fuss. All staff involved were helpful, and attentive I also noticed a small issue with another window but withing days it was rectified
excellent company and very satisfied with work. Thank you contact with Paul and Lucy was also first rate!"
 
 
 
 
Team:
Sean Danny Gammy Pam Lucy
 
 
 


Review 19 Aug 2019
Recommended by customer in KY16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit kitchen splash-books.
 
Cost: £2631

"Excellent job. "
 
 
 
 
Team:
Sean Danny
 
 
 


Review 8 Aug 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and toughened glass for table top.
 
Cost: £80

"We have used this firm twice now and they have always been reliable and professional. "
 
 
 
 
 
 


Review 16 Jul 2019
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install 4 x new window mechanisms.
Servicing of windows.
Removal of draft strip from patio doors.
 
Cost: £346

"We have used the company previously to fix the windows in our old house and were very pleased with the work.
Again this time showed up on time gave us a solution to our problem and a reasonable quote. The team showed up on time, were very friendly, carried all the work and gave nice advise for maintenance. Will definitely use them again. "
 
 
 
 
Team:
Danny Cammy
 
 
 


Review 24 Jun 2019
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced toughened double -glazed bathroom window (125x72.5)cm
 
Cost: £234

"I slipped and head-butted the largish double-glazed window in my bathroom-replacement needed. I emailed the details, including my measuring attempt, to APEX, a Dundee replacement-windows firm-chosen because I was happy with their replacement of a kitchen window two years earlier. They replied promptly and stated that they would advise when an engineer could get to me to make his measurement: after that visit, APEX emailed promptly what the cost would be. The replacement window was fitted. Like last time, I was impressed by the ability of the chap who fitted the replacement and, like last time, I was also impressed by the company's ladies emailed and telephoned communications - conveying to worried customers that their problems will be dealt with efficiently and timeously is not easy, but they achieved that with great ability. All in all - an excellent job!"
 
 
 
 
 
 


Review 19 Jun 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of double glazed units to windows/door and new UPVC window.
 
Cost: £950

"Installation team pleasant efficient, clean and tidy made sure dust sheets E12 were in places prior to starting work.
Happy to recommend to anyone. "
 
 
 
 
Team:
Sean Pam Lucy
 
 
 


Review 17 Jun 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting 2 x kitchen splashbacks.
 
Cost: £897

"Excellent customer relations from everyone at Apex. Very efficient and professional in all matters. "
 
 
 
 
Team:
Sean Danny
 
 
 


Review 29 Apr 2019
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1554
 
 
 
 


Review 23 Apr 2019
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired mechanism on two mordan windows and replaced gear on third window.
 
Cost: £198

"Diagnosis given promptly. Part ordered and fitted exactly as promised. "
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Measure up provide and fit large mirror glass in lounge.
 
Cost: £321

"This is the fourth large mirror glass this company has supplied and fitted for me.
Need less to say I am more than happy with the quality and efficiency of the service provided.
If I ever need a fifth mirror glass they know with absolute certainly that I will be contacting them."
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in DD7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows and front door.
 
Cost: £4200

"Very punctual, professional, friendly and tidy. highly recommend. "
 
 
 
 
 
 


Review 29 Nov 2018
Recommended by customer in DD1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit 4 double glazing units new casements and sills.
 
Cost: £2062

"Professional informative work completed as planned. No complaints. Nice guys. "
 
 
 
 
Team:
Aydan Cameron
 
 
 


Review 1 Nov 2018
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 Garage with PVC framed windows as wooden frames had rotted.
 
Cost: £498

"They have done a really good job. Aiden was very polite and professional. Lucy in the office was equally very efficient and polite. "
 
 
 
 
Team:
Aiden Lucy
 
 
 


Review 24 Sep 2018
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of failed double glazing units.
 
Cost: £1538

"The team arrived promptly and carried out the work efficiently and clearly.
They were very pleasant and concerned not to disrupt or inconvenience us.
Very pleased with the service provided. "
 
 
 
 
 
 


Review 17 Sep 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement glass in Velux window.
 
Cost: £235
 
 
Team:
Ay7an
 
 
 


Review 11 Sep 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New double-glazed window to replace old single-glazed window.
 
Cost: £403
 
 
 
 


Review 28 Aug 2018
Recommended by customer in PH2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Glass splash back behind gas hob.
 
Cost: £168

"Wish all companies were as efficient and mannerable as Apex Glass & Glazing top job from start to finish. "
 
 
 
 
Team:
Aiden Cameron
 
 
 


Review 23 Aug 2018
Recommended by customer in PH14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 7 double glazed windows and a patio door.
 
Cost: £5382

"Excellent workmanship and finishing at a reasonable price. Friendly and helpful fitters. "
 
 
 
 
Team:
Sean Cameron
 
 
 


Review 2 Aug 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement double glazing windows.
 
Cost: £1295

"Great friendly and efficient service at all stages. Lovely lady as reception/ telephone who was very helpful and the lads who measured, delivered and fitted were excellent in everyway. Thank you. "
 
 
 
 
 
 


Review 9 Jul 2018
Recommended by customer in PH14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing double glazed velux window pane.
Replacing diamond panes (180 year old window).
 
Cost: £394

"Excellent work.
Very professional.
Result even better than we expected."
 
 
 
 
 
 

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