Apex Glass & Glazing

Unit 1, Foundry Lane
Dundee

DD4 6AY

Glaziers

Listed under:  Double Glazing, Glass / Glazier / Glazing
99% recommended   Rating Apex Glass & Glazing 9.8/100
67 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 67 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" We used Apex glass and glazing to fit some glass around our decking, as our family had used them previously and they did a lovely job. From start to finish from Sean leading the design and fitting te...."   more
 
" Would give this company an excellent review. Job carried out in a professional manner. "   more
 
" Amazing service from my very first enquiry. Office staff very professional and excellent communication throughout. Glazier's very professional and did a fantastic job. Highly recommend."   more
 
" The three young men who fitted the windows were extremely polite and helpful. They carried out the work without any fuss and left the house very neat and tidy."   more
 
About Us

Operating up and down the east coast of Scotland, we're a professional and experienced firm with only one thing on our mind - you.

For the past 15 years, our highly qualified and certified tradesmen have gone the extra mile in an effort to meet customers needs and we want you to be next.

With experience gleaned from working around the globe on high-profile residential jobs and multi-million pound commercial contracts, it's safe to say we've learned a thing or two about glazing.

Whether we're installing an elegant shower screen, assisting you with a bespoke product or even boarding up a broken window, we'll get the job done with the minimum of fuss.


If you would like to speak to a member of the team about a glazing issue, please don't hesitate to drop us a line by filling in our enquiry form Â- we'd love to hear from you. 01382 453900
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 98%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 95%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ability 3
Apex 14
better 4
customers 3
definitely 4
details 3
didnt 3
efficient 7
efficiently 4
excellent 17
extremely 3
fantastic 3
finish 4
fitted 7
friendly 7
fuss 3
future 4
glass 11
glazing 7
good 6
great 5
guys 3
happy 7
helpful 6
Highly 6
J 5
Lucy 3
nice 3
past 3
planned 3
pleasant 8
pleased 3
polite 3
Professional 19
professionally 3
promptly 3
quality 4
quote 4
really 3
reasonable 5
recommend 13
repair 4
replacement 4
satisfied 3
Sean 6
service 15
team 8
tidy 8
window 6
windows 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Jul 2022
Recommended by customer in DD38
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
DESIGN/PLAN AND INSTALL GLASS BALUSTRADE ON DECKING

"We used Apex glass and glazing to fit some glass around our decking, as our family had used them previously and they did a lovely job. From start to finish from Sean leading the design and fitting team, to Pam/Lucy who provide the administration, they were all excellent. They helped us design exactly what we were looking for, and it was done both professionally and in good time. They communicate very well with you, which helped it all go very smoothly. We had had a couple of other quotes prior to Apex, but they couldn't provide us with exactly what we were looking for, and the service didn't seem as good. The cost was reasonable, other quotes were cheaper but we felt the quality of what we got was far better and well worth it. Would definitely recommend the team, and employ them again if we needed anything in the future.
J"
 
 
Team:
Sean/Pam/Lucy
 
 
 

Review 23 May 2022
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Renew UPVC windows.
 

"Would give this company an excellent review. Job carried out in a professional manner. "
 
 
 
 
Team:
Pam
 
 
 

Review 18 May 2022
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fire door glass replaced.

"Amazing service from my very first enquiry. Office staff very professional and excellent communication throughout. Glazier's very professional and did a fantastic job. Highly recommend."
 
 
Team:
Pam Balfour
 
 
 

Review 21 Feb 2022
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
5 double glazed windows
 

"The three young men who fitted the windows were extremely polite and helpful. They carried out the work without any fuss and left the house very neat and tidy."
 
 
 
 
Team:
Richard Danny Louis
 
 
 

Review 1 Dec 2021
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit a large double glazed lounge window

"We chose Apex again because they did a great job on our conservatory during the lockdown. They didn't disappoint this time either when they supplied and fitted our replacement lounge window. Excellent service throughout. 10 out of 10!!"
 
 
 
 

Review 8 Jul 2021
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New back door fitted
 

"I have used 'Apex' in the past and will be sure to use them again in the future as their service is always second to none I fully recommend them as I am confident that any potential customers won't be disappointed. "
 
 
 
 
Team:
Danny Lewis
 
 
 

Review 3 Sep 2020
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing six double glazed windows three before the COVID-19 lockdown and the remaining three completed Friday 21st august'20. The charges were very reasonable, however, I would rather not say the exact cost.
 

"The company, as a whole from the start were extremely friendly, professional and helpful at every stage of the process.

The two young men who installed the windows were polite, very helpful, clean and tidy and I can't fault their work."
 
 
 
 
Team:
Danny Louis
 
 
 

Review 3 Sep 2020
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Double glazing installation

"Start to finish was easy and well communicated, especially given the restrictions imposed on supply and work ability at the moment."
 
 
Team:
N/A
 
 
 

Review 24 Aug 2020
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing stays on bedroom window.
 

"Work carried out very efficiently by two pleasant young men."
 
 
 
 
 
 

Review 19 Aug 2020
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Work carried out to replace broken double glazed front window in residential property. Check and measure. Provide new window. Remove old broken window and fit new one.

"I contacted two local companies to get a quote to carry out a double glazing window repair / replacement.

Got zero response from one company, but same day response from Apex.

Even during working from home, Pam provided a ballpark quote and arranged for people to come out and measure up.

Window took a little longer to arrive than planned, due to Covid-19, but work was all carried out professionally and Pam was on hand at every step of the way to deal with all enquiries and provide all paperwork and details.

Experience was pleasant and worry free from start to finish, giving me total confidence in the company's ability to meet my needs.

I would have no problem recommending Apex in future."
 
 
Team:
Pam Balfour
 
 
 

Review 1 Apr 2020
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace and double glazed sealed unit.
 

"Work done well."
 
 
 
 
 
 

Review 28 Feb 2020
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace conservatory door
 

"I have used Aped Glass twice in the past and find them excellent to deal with in every way"
 
 
 
 
Team:
Sean Danny
 
 
 

Review 22 Feb 2020
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing 2 long panels of glass on bathroom door
 

"Could not fault office staff or workers.

Kept informed ie. advised would probably be a bit earlier than stated.

They just got on with what they had to do.

Everything went to plan and everything tided up.

1st class job "
 
 
 
 
Team:
Sean Danny
 
 
 

Review 27 Aug 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Window replacement
Lounge windows (double)
Dining room - patio doors (double)
Hall/landing window (single)
Kitchen window (large)
Kitchen door (1/2 glaze)
Outhouse patio door(double)
Bathroom window (single)
Bedroom Windows x
2 x single master 1
1 x single room 2
1 x single room 3
 

"Sean Noticed some issues with one of the windows - bedroom which I wasn't aware of they worked quickly to rectify - with professionalism and minimum fuss. All staff involved were helpful, and attentive I also noticed a small issue with another window but withing days it was rectified
excellent company and very satisfied with work. Thank you contact with Paul and Lucy was also first rate!"
 
 
 
 
Team:
Sean Danny Gammy Pam Lucy
 
 
 

Review 19 Aug 2019
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit kitchen splash-books.
 

"Excellent job. "
 
 
 
 
Team:
Sean Danny
 
 
 

Review 8 Aug 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and toughened glass for table top.
 

"We have used this firm twice now and they have always been reliable and professional. "
 
 
 
 
 
 

Review 16 Jul 2019
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and install 4 x new window mechanisms.
Servicing of windows.
Removal of draft strip from patio doors.
 

"We have used the company previously to fix the windows in our old house and were very pleased with the work.
Again this time showed up on time gave us a solution to our problem and a reasonable quote. The team showed up on time, were very friendly, carried all the work and gave nice advise for maintenance. Will definitely use them again. "
 
 
 
 
Team:
Danny Cammy
 
 
 

Review 24 Jun 2019
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced toughened double -glazed bathroom window (125x72.5)cm
 

"I slipped and head-butted the largish double-glazed window in my bathroom-replacement needed. I emailed the details, including my measuring attempt, to APEX, a Dundee replacement-windows firm-chosen because I was happy with their replacement of a kitchen window two years earlier. They replied promptly and stated that they would advise when an engineer could get to me to make his measurement: after that visit, APEX emailed promptly what the cost would be. The replacement window was fitted. Like last time, I was impressed by the ability of the chap who fitted the replacement and, like last time, I was also impressed by the company's ladies emailed and telephoned communications - conveying to worried customers that their problems will be dealt with efficiently and timeously is not easy, but they achieved that with great ability. All in all - an excellent job!"
 
 
 
 
 
 

Review 19 Jun 2019
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of double glazed units to windows/door and new UPVC window.
 

"Installation team pleasant efficient, clean and tidy made sure dust sheets E12 were in places prior to starting work.
Happy to recommend to anyone. "
 
 
 
 
Team:
Sean Pam Lucy
 
 
 

Review 17 Jun 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting 2 x kitchen splashbacks.
 

"Excellent customer relations from everyone at Apex. Very efficient and professional in all matters. "
 
 
 
 
Team:
Sean Danny
 
 
 
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