Gr8Glass

81 Godfrey Road
Spixworth
Norfolk
NR10 3NJ

Glaziers

Listed under:  Conservatories, Conservatory roofs, Door Repairs, Doors, Double Glazing, Double Glazing Repairs, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, Glass Splashbacks, Gutters / Guttering, Replacement Windows, UPVC Windows & Doors, Windows / Window Fitters
100% recommended   Rating 9.9/10
257 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 257 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Matt does a fantastic job - highly recommended very personable and high standard of work. "   more
 
" Could not be more delighted with the service and craftsmanship given from the first phone call to the completion of the job. Would recommend to any body."   more
 
" Matt was a very nice man. I asked his expert advise on a faded door area. Plus how to rid the remains of the protective tap on our sill. He told me the establishment and name, postcode and how to get ...."   more
 
" I'm going round the house window by window and replacing them. This is the third visit by Matt and he hasn't disappointed me at all; professional, polite and prompt. If asked, gives professional advis...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aaron 6
approach 6
certainly 7
clean 29
considerate 13
courteous 7
customer 6
definitely 19
delighted 13
door 12
efficient 15
efficiently 8
exactly 6
Excellent 56
extremely 14
family 7
finish 12
finished 6
fitted 7
fitting 9
friendly 57
friends 10
future 6
Glass 18
good 43
Gr8 12
Gr8Glass 19
great 17
happy 21
hard 9
helpful 23
highly 24
Matt 72
mess 6
neat 8
pleasant 14
pleased 28
pleasure 8
polite 14
professional 38
quality 27
quote 14
Really 15
recommend 75
recommended 15
service 47
standard 23
tidy 36
workmanship 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Aug 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 +UPO window and glaze 3 squares.
 
Cost: £798

"Matt does a fantastic job - highly recommended very personable and high standard of work. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 8 Aug 2019
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 upvc window.
 
Cost: £504

"Could not be more delighted with the service and craftsmanship given from the first phone call to the completion of the job. Would recommend to any body."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 1 Aug 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace 3 double glazed units and to fit 2 restrictor hinges to french doors.
 
Cost: £222

"Matt was a very nice man. I asked his expert advise on a faded door area. Plus how to rid the remains of the protective tap on our sill. He told me the establishment and name, postcode and how to get there.
Very helpful indeed. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 22 Jul 2019
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 black/white upvc windows.
 
Cost: £648

"I'm going round the house window by window and replacing them. This is the third visit by Matt and he hasn't disappointed me at all; professional, polite and prompt. If asked, gives professional advise, but leaves it to the customer for the final choice. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 10 Jun 2019
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 french door with 2 side screens, 1 UPVC window.
 
Cost: £2601

"Helpful suggestions comments/discussion before work began. Kept up to date as work progressed upon completion, work area tidied up and all spoil/debris removed, leaving the area tidy and clean.
Cannot speak highly enough of Matt.
Would have no hesitation in recommending him to anyone. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 2 Jun 2019
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 5 UPVC windows and 1 set of french doors.
 
Cost: £3924

"Excellent workmanship.
Very considerate and tidy.
"
 
 
 
 
Team:
Matt Porter
 
 
 


Review 9 May 2019
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 and UPVC windows
 
Cost: £1290

"Always a pleasure to do business with Matt. His work is meticulous and carried out cheerfully.
Strongly recommended."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 1 May 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC door and window.
To supply and fit 1 lockstrip and new handles.
 
Cost: £1356

"I would highly recommend Mr.Porter's firm Gr8Glass. This is the second time he has worked for me. He is very competent, reliable, trustworthy and always works to a very high standard. I find that he also has a very considerate nature and is very helpful, his advise is spot on. As a widow that's most important to me. "
 
 
 
 
Team:
Matt
 
 
 


Review 1 May 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 UPVC windows
 
Cost: £672

"Very pleased with the quality of Matt's work. I definitely will consider him for future projects."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 29 Apr 2019
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 7 luxury secondary units
 
Cost: £2668

"More than pleased with Matt's work. Would recommend him to anyone the secondary glass fitted has improved our quality of life. Major road noise reduced to a minimum. We now look forward to spending making happy years in our house than to Matt."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 23 Apr 2019
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2x upvc windows.
 
Cost: £1122

"Matt has done an excellent job as he has on previous occasion of thoroughly recommend him. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 11 Apr 2019
Recommended by customer in IP20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
To supply and fit 1 + door with cut flap.
 
Cost: £888

"This is the third job Matt has done for us. This work is consistently good, value for money and of high quality. The work site is left immaculate when he leaves. I readily recommend his company to others. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 9 Apr 2019
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 upvc window, and to supply and fit 1 new loading strip to back door.
 
Cost: £786
 
 
Team:
Matt
 
 
 


Review 8 Apr 2019
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 x upvc window, to make good existing windows.
 
Cost: £1062
 
 
Team:
Matt
 
 
 


Review 8 Apr 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC window.
 
Cost: £774

"A thoroughly professional job from start to finish and I would certainly use Gr8Glass again and recommend them to other people. Matt's customer care was excellent - friendly and considerate. "
 
 
 
 
Team:
Matt
 
 
 


Review 1 Apr 2019
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 soft wood windows.
 
Cost: £3576

"Excellent as always, helpful, polite, fast, very tidy, professional cannot fault.
Highly recommend. I wouldn't want anyone else."
 
 
 
 
Team:
Matt
 
 
 


Review 29 Mar 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
, To replace 12 toughened double glazed units.
 
Cost: £786
 
 
Team:
Matt Porter
 
 
 


Review 28 Mar 2019
Recommended by customer in NR3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC back door.
 
Cost: £750

"Quality work, friendly service - fab job!"
 
 
 
 
Team:
Matt Porter
 
 
 


Review 7 Mar 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 composite door and side screen
 
Cost: £1572

"Used this company before and had excellent service, with competitive prices."
 
 
 
 
Team:
Mr Ramsey
 
 
 


Review 4 Mar 2019
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bow windows on my bungalow.

"My husband and I were very satisfied with the work on our bungalow. Matt was great, honest, patient and hard working. Smooth process from quote to completion. Would recommend him to friends and family. Thanks Matt, we are so pleased with the outcome."
 
 
Team:
Matt
 
 
 

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