Gutter Force Ltd

Unit 14 Brook Industrial Park, Norwich Road
Norwich
Norfolk
NR15 1HJ

52.5549, 1.3646

Gutter Cleaning

Listed under:  Conservatory Cleaning, Gutter Cleaners / Gutter Cleaning, Gutter repairs, Gutter replacement, Gutters / Guttering
98% recommended   Rating 9.7/10
259 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 259 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A very professional job from the admin, the quote and the work carried out. Everyone worked so hard to do a good job. Excellent. "   more
 
" Charlie worked so cheerfully and our house wasn't just clean, it was gleaming by the time he left. "   more
 
" Again a very professional job. Michael was very smart and polite and explained a lot about the work he carried out, was pleased with the work carried out on both occasions we have used."   more
 
" Completed quickly and efficiently."   more
 
About Us


RESIDENTIAL GUTTER CLEANING IN NORWICH, NORFOLK AND SUFFOLK

VACUUM GUTTER CLEANING

CONSERVERATORY CLEANING AND FASCIA WASHING

FULL GUTTER REPAIR AND MAINTENANCE SERVICE

We clean from the ground using powerful vacuum units and lightweight carbon fibre poles. We can work up to a height of 15m and can safely clean over conservatories
and fragile roofs.

We offer a free, no obligation quote service with a camera survey as standard.

ACCREDITATIONS & TRAINING: Safe Contractor, IOSH Working Safely, IPAF, DBS Checked, Police Vetted, Emergency First Aid, Risk Assessment and Method Statement, Safe Use and Recorded Inspection of Harnesses including Latchway Systems, BNI Kett, Norfolk Construction Training Group, Norfolk Trusted Trader
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 3
agreed 3
appointment 4
arrived 11
Ben 5
better 3
booking 3
Brilliant 4
care 3
clean 15
cleaned 11
conservatory 12
contact 6
courteous 7
customer 6
definitely 9
efficient 25
efficiently 11
Excellent 49
explained 8
finish 6
Force 19
Friendly 33
good 48
Great 10
Gutter 26
gutters 7
happy 8
hard 7
helpful 12
impressed 7
Joe 21
man 6
manner 7
Operator 6
pleasant 9
pleased 29
polite 30
professional 27
quickly 9
quote 9
Really 9
recommend 27
satisfied 12
service 58
standard 9
thank 15
tidy 13
Turned 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 6 Dec 2017
No Recommendation by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6103, 1.2506
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Autumn gutter clean.
 
Cost: £187
 
 
Team:
Michael
 
 
 


Review 1 Dec 2017
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6156, 1.2861
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter clearance and large board cleaning.
 
Cost: £111
 
 
Team:
Michael
 
 
 


Review 21 Nov 2017
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7002, 1.2356
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters, barge boards and all windows and doors cleaned.
 
Cost: £360

"A very professional job from the admin, the quote and the work carried out. Everyone worked so hard to do a good job. Excellent. "
 
 
 
 
Team:
Michael
 
 
 


Review 21 Nov 2017
Recommended by customer in NR12
52.8464, 1.4911
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned outside of house and conservatory. Repaired gutter.
 
Cost: £387
 
 
Team:
Hein
 
 
 


Review 21 Nov 2017
Recommended by customer in NR7
52.6394, 1.3309
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pipe to drain clean all windows,door, fascias.Clean all gutters.
 
Cost: £352

"Charlie worked so cheerfully and our house wasn't just clean, it was gleaming by the time he left.
"
 
 
 
 
Team:
Charlie
 
 
 


Review 13 Nov 2017
Recommended by customer in NR25
52.9025, 1.0916
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
High soffits and gutters and gutter repair.
 
Cost: £144

"Again a very professional job. Michael was very smart and polite and explained a lot about the work he carried out, was pleased with the work carried out on both occasions we have used."
 
 
 
 
Team:
Michael
 
 
 


Review 10 Nov 2017
Recommended by customer in NR9
52.5962, 1.1750
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reseal conservatory roof.
 
Cost: £84

"Completed quickly and efficiently."
 
 
 
 
Team:
Jason Hein
 
 
 


Review 10 Nov 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.5962, 1.1750
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Vacuum box gutters.
 
Cost: £125

"Efficiently completed."
 
 
 
 
Team:
Charlie
 
 
 


Review 7 Nov 2017
Recommended by customer in NR15
52.5456, 1.3808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Your staff were so helpful and friendly and hard working, a very good company.

"
 
 
 
 
Team:
Michael
 
 
 


Review 30 Oct 2017
Recommended by customer in NR24
 My Age: 70 + 
 My level of experience of similar services: Beginner 
52.8531, 1.0560
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter Vacuum and wash conservatory windows.
 
Cost: £268
 
 
Team:
Nichael
 
 
 

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