Flatpack-Wizards

10 Overstrand Views, Overstrand Road
Cromer
Norfolk
NR27 0DJ

Handyman

Listed under:  Flatpack Furniture Assembly, Handyman / Handyperson, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.9/10
148 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 148 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" We have used Mike before for previous work done on our kitchen, and were so happy with the result that we decided we would like him to do our tiling. Always punctual & helpful, answering any quest...."   more
 
" Brilliant service - everything completed as asked. The lad himself was very friendly and polite and obviously competent in his work. All in all first class and would use again if required and fully re...."   more
 
" Mike & Jack arrived on time & promptly removed the old worktops, sink & tap. They installed the solid oak worktops, new sink & tap, then oiled the worktops, giving us instructions to leave it 6-7 hour...."   more
 
" I have used Flatpack-Wizard on numerous occasions to assemble flatpack furniture. Their customer service is worthy of a 5 star rating and their can-do attitude, friendliness and professionalism is ab...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 99%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 71%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 6
arrived 9
attention 6
best 7
class 7
clean 11
cleaned 7
customer 6
definitely 11
DELIGHTED 7
Efficient 24
efficiently 7
excellent 34
experience 8
extremely 7
fantastic 7
finish 6
finished 7
fitted 8
Flat 9
flatpack 24
FlatpackWizards 11
friendly 28
friends 8
furniture 9
future 6
good 22
great 11
happy 12
hard 6
helpful 15
highly 18
IKEA 6
Jack 16
kitchen 12
leave 6
Mike 27
pleased 16
polite 18
professional 25
quick 11
quickly 13
reasonable 11
recommend 33
recommended 13
service 44
standard 10
team 15
tidy 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Jan 2020
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-tiling of kitchen
 
Cost: £325
 

"We have used Mike before for previous work done on our kitchen, and were so happy with the result that we decided we would like him to do our tiling.

Always punctual & helpful, answering any questions we had regarding the pattern of the tiles on the wall & colour of the sealant between tiles & worktops. The finished result was outstanding, and will be using them again for other future projects. He always leaves everything clean & tidy, and gives advice on how long to leave things before using them.

Overall, the best people we have used for our DIY projects by far."
 
 
Team:
Mike
 
 
 

Review 27 Dec 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flatpack assembly

"Brilliant service - everything completed as asked. The lad himself was very friendly and polite and obviously competent in his work. All in all first class and would use again if required and fully recommend to others"
 
 
Team:
Wendy and Jack
 
 
 

Review 15 Oct 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal & replacement of old worktops, sink & tap in kitchen
 
Cost: £313
 

"Mike & Jack arrived on time & promptly removed the old worktops, sink & tap. They installed the solid oak worktops, new sink & tap, then oiled the worktops, giving us instructions to leave it 6-7 hours before repeating the process another 2-3 times. They asked to use our garage to cut the new worktops due to bad weather, and then thoroughly cleaned up inside & out before leaving. They also took away all the old items & packaging for disposal.

They were both polite, friendly & professional and answered all our
questions. We will be using them again in the new year!"
 
 
Team:
Mike & Jack
 
 
 

Review 14 Oct 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assembly of multiple, flatpack items

"I have used Flatpack-Wizard on numerous occasions to assemble flatpack furniture. Their customer service is worthy of a 5 star rating and their can-do attitude, friendliness and professionalism is absolutely the best. I would highly recommend this company, no job is too big or too small, frankly I wouldn't go anywhere else. I trust them enough to leave a key if I'm not there and they have never let me down. My trust in them is absolute to carry out the work quickly and professionally and they have always quoted reasonable rates. I have not put a rate in here as wouldn't know which rate to give as I have used them so many times. If you want a job well done and professional with a company who excels in customer service, give these people a call."
 
 
Team:
Wendy and Jack
 
 
 

Review 14 Oct 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Build and position 3 wardrobes, 4 chest of drawers and an open storage unit (flat pack units)
 
Cost: £250

"An excellent service. Clean, tidy and efficient. There was a lot of cardboard and polystyrene left over. We were happy and able to dispose of the waster. We did not expect them to take it away but some customer may have a problem if there is a lot. "
 
 
 
 
Team:
Jack Wendy
 
 
 

Review 30 Sep 2019
Recommended by customer in NR1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old kitchen removal and new kitchen fitting plus various other odd jobs (e.g. tiling floors/walls/hearth, fitting skirting boards)
 
Cost: £3476
 

"It had always been intended that Mike would fit my kitchen, but he stepped in to help me finish a dragging house renovation project. He is very busy, but worked all sorts of odd hours to make this happen.

He, and his team, work to a very high standard and returned once the work was finished to rectify snags to this standard. They are tidy and courteous and trustworthy."
 
 
Team:
Mike, Jack and Rick
 
 
 

Review 18 Sep 2019
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen remodelling, wall and floor tiling.

"Flatpack-Wizards exceeded all our expectations. The service received in all aspects was exceptional and at very reasonable cost. Mike is a perfectionist and whatever the requirement he will do whatever possible to meet the needs of the brief. The Kitchen and Utility was transformed to a unique and one off country kitchen with a beautiful Belfast sink and wonderful wood surfaces. The floor and wall tiling was beautifully done, floors were levelled and at all times order and discipline was maintained. This all round level of skill to undertake a remodelling brief smoothly and multi skilling constantly makes the service that is offered worthy of an excellent review. A very professional company that I am very happy to have worked with at a time which could have been very stressful. Thank you so much for all you have done."
 
 
Team:
Mike and his team and also great administrative and coordination from Wendy.
 
 
 

Review 10 Sep 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of an insulated log cabin
 
Cost: £700
 

"I’ve used Flatpack Wizards before and as they are local this is something I look for. They responded to all of my emails quickly and did what they promised to do. The workmen were really friendly and polite and worked solidly and carefully. They cleaned up and left no mess.

The build was perfect and I am really pleased with the workmanship and the cost of the work. I won’t hesitate to recommend or use them again."
 
 
Team:
Michael and Jack
 
 
 

Review 8 Aug 2019
Recommended by customer in NR20
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £304

"Very good service. "
 
 
 
 
 
 

Review 1 Aug 2019
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The assembly of 2 flat pack chest of drawers supplied by John Lewis,
 
Cost: £60
 

"We would thoroughly recommend The Wizard. This is the second time we have used their service and Tom quickly assembled the chests of drawers and cleared everything away. He arrived at the appointed time and he made the whole experience very pleasant. Thank you Wendy & Tom."
 
 
Team:
Wendy and Tom
 
 
 

Review 24 Jun 2019
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had over 20 items of flat packs to be assembled.
 
Cost: £391
 

"The response to my text was dealt with quickly and a quote was also given quickly.The service we received in putting the flat packs together was quick and efficient.I'll not bother to struggle to put up any flat packs again. I'll just call Flatpack-Wizards."
 
 
 
 

Review 20 Jun 2019
Recommended by customer in NR26
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assembling flat pack furniture from John Lewis - table and sideboard.
 
Cost: £60
 
 
 
 

Review 14 Jun 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new kitchen inclusive of all units, work tops, modifications to units, built in appliances, bespoke modifications to walls and tiling.
 
Cost: £2000
 

"Mike and the team were very professional. The work was carried out to a very high standard. Unforeseen problems were dealt with in a very efficient manner with little fuss.
It was obvious that Mike has many years experience and his attention to detail was really impressive.
The finished kitchen looked amazing (and still does) thanks to Mike's extra touches.
We would recommend Flatpack wizards (and we have been) to anyone looking to have a kitchen fitted.
Best regards,
Shaun and Lisa"
 
 
Team:
Mike
 
 
   Business Reply:
Many thanks for taking the time to leave us a review.
Very glad you are happy with your kitchen,

Kind regards
Mike and Wendy
 

Review 12 Jun 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out old en-suite room, dispose of waste. Carry out repair to floor boards due to previous leak. Fit new shower, shower cubicle, back-to-wall toilet, fitted bathroom furniture and basin, with all plumbing. Fit waterproof panelling to walls and fit countertops. Remove old radiator and replace with towel warming radiator. Lay waterproof luxury vinyl click flooring. In the master bedroom: Fit laminate flooring including quadrant. Assemble 2 x full height, double Ikea Pax wardrobes and fit hanging rails. Remove old built-in wardrobe doors and frames & insert existing Ikea Pax standard height wardrobes into the recess. Build frame around wardrobe recess and hang Pax mirror doors onto frame.
 
Cost: £1738
 

"We have used Flatpack-Wizards several times now, and we are never disappointed.

Mike, Jack and Rick were always on time, worked extremely hard and worked through some challenging problems such as the discovery of a long standing leak, and incorrect measurements on the product specifications of some of the bathroom fitted furniture. Mike got round these issues, thinking outside of the box and coming up with solutions that actually made the finished result even better than we had imagined. We are absolutely blown away with the fantastic results. Jack laid the floor in the master bedroom to perfection, despite problems caused by bowed flooring, and put together the wardrobes. Mike took out part of a partition wall to enable our existing built in wardrobe to be extended, and fitted a new frame and Ikea doors to match the other Ikea wardrobes.

Communication is always good, and we were consulted frequently regarding our wishes. Wendy kept us informed of any changes to timings and dates, and this enabled us to make arrangements ahead of time.

The team were as usual very tidy in their work and always cleared up when they had finished for the day.


In short, we cannot praise Flatpack-Wizards highly enough, and we will definitely be using them again in the future.
"
 
 
Team:
Mike, Wendy, Jack, Rick
 
 
 

Review 8 May 2019
Recommended by customer in NR21
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erection of John Lewis
wardrobe and shelving units with doors.
 
Cost: £72

"Completed within the time frame agreed.
Very pleased with the results.
A nice tidy worker.
Many thanks."
 
 
 
 
 
 

Review 18 Apr 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying 3'x 4' laminate floor in small hallway
 
Cost: £55

"Very quick and efficient work. Very amiable man, cleans area after job. We would definitely use him again in the future."
 
 
 
 
Team:
Mike
 
 
 

Review 1 Apr 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I used Flatpack Wizards to put together a sliding door wardrobe I had bought.
 
Cost: £55
 

"I found Flatpack Wizards really helpful from the first call. Once I knew when my delivery was arriving I called them and they arranged for someone to come on a Saturday morning (which was really helpful for me). On the morning the tradesman was going to be a little bit later than originally planned, however he messaged me to notify me. He was a very pleasant gentleman and got to work and made erecting the wardrobe look very easy. Really pleased with the work he did and would not hesitate in using them again."
 
 
Team:
Jack and Wendy
 
 
 

Review 30 Mar 2019
Recommended by customer in Nr8

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assembly of flat pack double bed
 
Cost: £45
 

"Friendly service and an efficient service. A good job for a reasonable price. No complaints at all. Would use their services again and recommend them to others."
 
 
Team:
Wendy and Jack
 
 
 

Review 21 Mar 2019
Recommended by customer in Nr20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wardrobes assembled and fitted 4 including a corner unit
 
Cost: £125
 

"Jack was lovely. Felt very happy with him in my home"
 
 
Team:
Wendy and Jack
 
 
 

Review 15 Mar 2019
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen fitting. Flooring in hallway. Additional ducting for previous bathroom job.

"From first contact with Wendy, through job scoping, fit and snagging, this firm showed professionalism, attention to detail and pride in their work. You simply will not find better in terms of quality and value for money.

Due to consistent errors and delays by the suppliers of our kitchen, Mike and his team had to show real flexibility and come back several times to finish the work - absolutely NO fault of Flatpack Wizards - which they did with no complaints, kept us informed and worked around other jobs to ensure our kitchen fit was completed.

We would recommend and they will be our first call for any future works."
 
 
Team:
Mike, Wendy, Jack, Julian
 
 
 
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