Flatpack-Wizards

10 Overstrand Views, Overstrand Road
Cromer
Norfolk
NR27 0DJ

Handyman

Listed under:  Flatpack Furniture Assembly, Handyman / Handyperson, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.9/10
138 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 138 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" The response to my text was dealt with quickly and a quote was also given quickly.The service we received in putting the flat packs together was quick and efficient.I'll not bother to struggle to put...."   more
 
" Mike and the team were very professional. The work was carried out to a very high standard. Unforeseen problems were dealt with in a very efficient manner with little fuss. It was obvious that Mike h...."   more
 
" We have used Flatpack-Wizards several times now, and we are never disappointed. Mike, Jack and Rick were always on time, worked extremely hard and worked through some challenging problems such as...."   more
 
" Completed within the time frame agreed. Very pleased with the results. A nice tidy worker. Many thanks."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 99%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 74%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 4
absolutely 4
agreed 6
ARRIVED 7
attention 6
class 6
clean 9
definitely 11
DELIGHTED 7
efficient 23
efficiently 7
Excellent 32
experience 7
extremely 7
fantastic 7
fitted 8
flat 9
Flatpack 22
FlatpackWizards 10
Friendly 25
friends 8
furniture 8
good 21
great 11
happy 9
hard 6
helpful 14
highly 17
Ikea 6
Jack 15
kitchen 8
Mike 23
pleased 15
polite 15
professional 22
quality 6
quick 11
quickly 10
really 6
reasonable 9
recommend 29
recommended 13
service 38
standard 9
team 14
tidy 18
wardrobe 7
Wendy 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Jun 2019
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had over 20 items of flat packs to be assembled.
 
Cost: £391
 

"The response to my text was dealt with quickly and a quote was also given quickly.The service we received in putting the flat packs together was quick and efficient.I'll not bother to struggle to put up any flat packs again. I'll just call Flatpack-Wizards."
 
 
 
 

Review 20 Jun 2019
Recommended by customer in NR26
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assembling flat pack furniture from John Lewis - table and sideboard.
 
Cost: £60
 
 
 
 

Review 14 Jun 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new kitchen inclusive of all units, work tops, modifications to units, built in appliances, bespoke modifications to walls and tiling.
 
Cost: £2000
 

"Mike and the team were very professional. The work was carried out to a very high standard. Unforeseen problems were dealt with in a very efficient manner with little fuss.
It was obvious that Mike has many years experience and his attention to detail was really impressive.
The finished kitchen looked amazing (and still does) thanks to Mike's extra touches.
We would recommend Flatpack wizards (and we have been) to anyone looking to have a kitchen fitted.
Best regards,
Shaun and Lisa"
 
 
Team:
Mike
 
 
   Business Reply:
Many thanks for taking the time to leave us a review.
Very glad you are happy with your kitchen,

Kind regards
Mike and Wendy
 

Review 12 Jun 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out old en-suite room, dispose of waste. Carry out repair to floor boards due to previous leak. Fit new shower, shower cubicle, back-to-wall toilet, fitted bathroom furniture and basin, with all plumbing. Fit waterproof panelling to walls and fit countertops. Remove old radiator and replace with towel warming radiator. Lay waterproof luxury vinyl click flooring. In the master bedroom: Fit laminate flooring including quadrant. Assemble 2 x full height, double Ikea Pax wardrobes and fit hanging rails. Remove old built-in wardrobe doors and frames & insert existing Ikea Pax standard height wardrobes into the recess. Build frame around wardrobe recess and hang Pax mirror doors onto frame.
 
Cost: £1738
 

"We have used Flatpack-Wizards several times now, and we are never disappointed.

Mike, Jack and Rick were always on time, worked extremely hard and worked through some challenging problems such as the discovery of a long standing leak, and incorrect measurements on the product specifications of some of the bathroom fitted furniture. Mike got round these issues, thinking outside of the box and coming up with solutions that actually made the finished result even better than we had imagined. We are absolutely blown away with the fantastic results. Jack laid the floor in the master bedroom to perfection, despite problems caused by bowed flooring, and put together the wardrobes. Mike took out part of a partition wall to enable our existing built in wardrobe to be extended, and fitted a new frame and Ikea doors to match the other Ikea wardrobes.

Communication is always good, and we were consulted frequently regarding our wishes. Wendy kept us informed of any changes to timings and dates, and this enabled us to make arrangements ahead of time.

The team were as usual very tidy in their work and always cleared up when they had finished for the day.


In short, we cannot praise Flatpack-Wizards highly enough, and we will definitely be using them again in the future.
"
 
 
Team:
Mike, Wendy, Jack, Rick
 
 
 

Review 8 May 2019
Recommended by customer in NR21
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erection of John Lewis
wardrobe and shelving units with doors.
 
Cost: £72

"Completed within the time frame agreed.
Very pleased with the results.
A nice tidy worker.
Many thanks."
 
 
 
 
 
 

Review 18 Apr 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying 3'x 4' laminate floor in small hallway
 
Cost: £55

"Very quick and efficient work. Very amiable man, cleans area after job. We would definitely use him again in the future."
 
 
 
 
Team:
Mike
 
 
 

Review 1 Apr 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I used Flatpack Wizards to put together a sliding door wardrobe I had bought.
 
Cost: £55
 

"I found Flatpack Wizards really helpful from the first call. Once I knew when my delivery was arriving I called them and they arranged for someone to come on a Saturday morning (which was really helpful for me). On the morning the tradesman was going to be a little bit later than originally planned, however he messaged me to notify me. He was a very pleasant gentleman and got to work and made erecting the wardrobe look very easy. Really pleased with the work he did and would not hesitate in using them again."
 
 
Team:
Jack and Wendy
 
 
 

Review 30 Mar 2019
Recommended by customer in Nr8

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assembly of flat pack double bed
 
Cost: £45
 

"Friendly service and an efficient service. A good job for a reasonable price. No complaints at all. Would use their services again and recommend them to others."
 
 
Team:
Wendy and Jack
 
 
 

Review 21 Mar 2019
Recommended by customer in Nr20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wardrobes assembled and fitted 4 including a corner unit
 
Cost: £125
 

"Jack was lovely. Felt very happy with him in my home"
 
 
Team:
Wendy and Jack
 
 
 

Review 15 Mar 2019
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen fitting. Flooring in hallway. Additional ducting for previous bathroom job.

"From first contact with Wendy, through job scoping, fit and snagging, this firm showed professionalism, attention to detail and pride in their work. You simply will not find better in terms of quality and value for money.

Due to consistent errors and delays by the suppliers of our kitchen, Mike and his team had to show real flexibility and come back several times to finish the work - absolutely NO fault of Flatpack Wizards - which they did with no complaints, kept us informed and worked around other jobs to ensure our kitchen fit was completed.

We would recommend and they will be our first call for any future works."
 
 
Team:
Mike, Wendy, Jack, Julian
 
 
 

Review 14 Mar 2019
Recommended by customer in Nr32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Triple door wardrobe with interior shelving, also they dismantled a large desk and carried it out which they didn’t charge extra to do! 😃
 
Cost: £70
 

"The lad was on time, polite and helpful, he went the extra mile helping to carry/move some heavy items that I couldn’t manage alone before installing the wardrobe. He was very professional and knew exactly what he was doing. The wardrobe is solid and looks amazing, he didn’t leave any mess and he completed the job more quickly than I expected. I am extremely happy with the work and the price, I would have had a nervous breakdown trying to put all those pieces together so it was worth every penny. The lady on the phone who initially took my call was also very helpful and they were able to come out within a few days of my call to do the work. I would definitely recommend Flatpack-Wizards to anyone who didn’t want to drive themselves insane over a pile of MDF 😂"
 
 
Team:
It was mother and son but cannot remember their names
 
 
 

Review 12 Mar 2019
Recommended by customer in nr30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a flatpack bath room shelf & cupboard unit assembled, lots of pieces screws & BOLTS
 
Cost: £45
 

"i CHOSE FLATPACK WIZARDS ON RECOMMENDATION BY ANOTHER PERSON WHO SANG THEIR PRAISES, i WAS DELIGHTED THEY WOULD COME ALL THE WAY TO GREAT YARMOUTH, THEY BOOKED ME IN THREE DAYS AFTER MY CALL, ARRIVED EARLY & GOT THE JOB DONE, CLEANLY & EFFICIENTLY."
 
 
Team:
MIKE &WENDY IN THE OFFICE JACK THE MAGICIAN
 
 
 

Review 12 Mar 2019
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wardrobes assemblage
 
Cost: £220
 

"Excellent service, quick friendly and professional
Very happy would be happy to recommend to family and friends and use them again"
 
 
Team:
Wendy and jack
 
 
 

Review 28 Jan 2019
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen and hallway floor tiles

"A very professional job with a very friendly staff"
 
 
Team:
Micheal Wendy and son
 
 
 

Review 15 Jan 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erection of fruit cage, shelving in store and many small adjustments to doors etc in the house.
 
Cost: £500
 

"Excellent. Very helpful and skilled."
 
 
Team:
Mike Seago and Jack
 
 
 

Review 14 Jan 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assembly of a flat-pack sideboard which was totally beyond me.
 
Cost: £50
 

"From when I first rang I found Wendy very friendly & helpful and she managed to book a time which was convenient for me. When he came to do the work Jack was really friendly, polite and professional. He was also excellent at his job & made building a really complicated sideboard look easy."
 
 
Team:
Wendy booked the appt & Jack came & did the work.
 
 
 

Review 21 Dec 2018
Recommended by customer in NR35
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erecting a playhouse

"First class team Thanks"
 
 
Team:
Wendy and jack
 
 
 

Review 20 Dec 2018
Recommended by customer in NR9

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting of bathroom ceiling
 
Cost: £42
 

"Lovely friendly service. Easy to book. Great job. Will definitely use again"
 
 
 
 

Review 15 Dec 2018
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had 3 large flatpacks to be made up.

"Was told about Flat-pack wizards who could assemble the items. Later for a house move we called them again to dismantle all three items then to reassemble them in our new home.
Very professional and speedy and can save a lot of wasted time trying to do the job yourself.
"
 
 
Team:
Jack
 
 
 

Review 14 Dec 2018
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
assembling beds

"Excellent service"
 
 
 
 
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