Drips 'n' Things

18 Foxwood Close, Thorpe Marriott
Norwich
Norfolk
NR8 6XU

Handyman

Listed under:  Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating 9.8/10
1177 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 1177 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Clean and tidy. Good value. I feel very comfortable with Terry in my home."   more
 
" A great efficient service as always."   more
 
" This is third time that Trevor from Drips 'n' Things carried out plumbing related repair in our house and we have been consistently satisfied with his service. He is personable professional and his pr...."   more
 
" We've used Trevor for several job's before and would have no hesitation in recommending him. He is helpful, courteous and his work is excellent. We were particularly grateful to him for sorting and f...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

n 23
able 12
advice 29
agreed 20
arrived 55
certainly 27
charges 21
cheerful 13
class 21
Clean 59
clearly 12
definitely 51
Drips 64
efficient 123
efficiently 43
Excellent 147
explained 31
Friendly 177
friends 36
Good 149
great 41
happy 61
helpful 79
highly 56
needed 30
pleasant 41
pleased 80
plumber 44
plumbing 40
polite 52
problem 53
professional 108
Prompt 55
promptly 24
quality 29
quick 35
quickly 47
reasonable 69
recommend 165
recommended 44
recommending 28
reliable 94
satisfied 50
service 179
standard 38
Thank 29
tidy 87
Trevor 294
trustworthy 29
usual 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2020
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement taps to downstairs Goaks and bathroom basins.
 
Cost: £122

"Clean and tidy.
Good value.
I feel very comfortable with Terry in my home."
 
 
 
 
Team:
Trevor
 
 
 


Review 16 Jan 2020
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 2 bar shower pump as replacement.
 
Cost: £327

"We've used Trevor for several job's before and would have no hesitation in recommending him. He is helpful, courteous and his work is excellent. We were particularly grateful to him for sorting and fitting the replacement shower pump for this job. "
 
 
 
 
Team:
Trevor
 
 
 


Review 16 Jan 2020
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement toilet cistern bottom entry fill value.
 
Cost: £53

"A great efficient service as always."
 
 
 
 
Team:
Trevor
 
 
 


Review 16 Jan 2020
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement cable lever flush value and handle remove redundant overflow pipe and fit burnt
 
Cost: £70

"This is third time that Trevor from Drips 'n' Things carried out plumbing related repair in our house and we have been consistently satisfied with his service. He is personable professional and his prices are reasonable. We would not hesitate to recommend Trevor as a good, reliable local plumber who can competently carry out domestic plumbing repairs. Thank you to the Norfolk Trusted Trader scheme who first introduced us to him. "
 
 
 
 
Team:
Trevor
 
 
 


Review 10 Jan 2020
Recommended by customer in NR6
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement toilet flush syphon, inlet valve and flush handle.
 
Cost: £97
 
 
Team:
Trevor
 
 
 


Review 7 Jan 2020
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement hand rinse basin, taps and waste to upstries WC, flush syphon and basin taps to downstairs wc, waste pipe and fittings from upstairs wc basin to outside hopper, thermostatic valve to bedroom radiator.
 
Cost: £363

"Trevor did an excellent job. He is clearly very knowledgeable and experience. I would definitely recommend him (I have already done so)"
 
 
 
 
Team:
Trevor
 
 
 


Review 28 Dec 2019
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement basin taps.
 
Cost: £137
 
 
Team:
Trevor
 
 
 


Review 27 Dec 2019
Recommended by customer in MR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate water leak from upstairs toilet, Pan connector was found to have insufficient seal contact with hacerator. Pan connector replaced.
 
Cost: £79

"A very helpful and trustworthy chap a pleasure to have him in the house. "
 
 
 
 
Team:
Trevor
 
 
 


Review 16 Dec 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement toilet flush value.
 
Cost: £87

"On time, Very pleasant and informative.
A pleasure to business with
Thank you."
 
 
 
 
Team:
Trevor
 
 
 


Review 16 Dec 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement kitchen sink mixer.
 
Cost: £252
 
 
Team:
Trevor
 
 
 


Review 16 Dec 2019
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement toilet cistern inlet valve.
 
Cost: £53

"Ian never fault in every respect."
 
 
 
 
 
 


Review 5 Dec 2019
Recommended by customer in NR13
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement 8.5kw electric shower.
 
Cost: £188
 
 
Team:
Trevor
 
 
 


Review 2 Dec 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement toilet Syphon flush inlet value and loft water service tank front value.
 
Cost: £122

"Conscientious, tidy and reliable. Quality work at a fair price.
Definitely recommend. "
 
 
 
 
Team:
Trevor
 
 
 


Review 29 Nov 2019
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit tap reviver kit to downstairs wc basin laps.
 
Cost: £59
 
 
Team:
Trevor
 
 
 


Review 21 Nov 2019
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply auto fit replacement tap values to downstairs WC basin.
 
Cost: £61

"Friendly , palish, efficient service. "
 
 
 
 
Team:
Trevor
 
 
 


Review 21 Nov 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement basin waste
 
Cost: £60
 
 
Team:
Trevor
 
 
 


Review 21 Nov 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement ensuite basin taps.
 
Cost: £99

"I can recommend Trevor highly. "
 
 
 
 
Team:
Trevor
 
 
 


Review 18 Nov 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement radiator Thermostatic valve.
 
Cost: £82

"Reliable and friendly. "
 
 
 
 
Team:
Trevor
 
 
 


Review 18 Nov 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement spring waste.
 
Cost: £58

"Trevor is a reliable and trusted plumber. Who does a good job. "
 
 
 
 
Team:
Trevor
 
 
 


Review 18 Nov 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement isolation valve.
 
Cost: £60

"Arrived on time completed work as agreed and left our property tidy. "
 
 
 
 
Team:
Trevor
 
 
 

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