Aspire Homecare

7 Manor Road, Long Stratton
Norwich
Norfolk
NR15 2XS

Home Care

Listed under:  Cleaners / Home Cleaning Services - Domestic, Domestic Services, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Laundry & Ironing, Home Care - Light gardening, Home Care - Local transportation, Home Care - Preparation of Meals, Shopping
100% recommended   Rating Aspire Homecare 9.6/10
24 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 24 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Karen does a good job doing every thing she is asked."   more
 
" A wonderful lady. One of the best."   more
 
" Very reliable, honest, hardworking house always cleaned to excellent standard, great communications. Great value. "   more
 
" My mother suffers from bad mobility and dementia. The carers take her to a day center twice a week and also collect her. I know she is in safe hands when she is with them. The staff are very caring ...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aspire 2
care 2
caring 2
cleaned 4
Efficient 2
excellent 4
friendly 3
Great 3
happy 2
help 3
highly 4
honest 2
needing 2
needs 2
Nicky 8
personal 2
pleased 3
professional 3
punctual 3
really 2
recommend 5
reliable 5
service 4
standard 4
trustworthy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 25 Feb 2020
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic cleaning
 

"Karen does a good job doing every thing she is asked."
 
 
 
 
Team:
Karon
 
 
 


Review 20 Feb 2020
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekly cleaning
 
Cost: £15
 
 
Team:
Vicky Claire
 
 
 


Review 17 Feb 2020
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Getting rid of unwanted items into a skip. Tidy up house and clean house. Make my bed once a fortnight. Do my shopping when needed
 
Cost: £15

"A wonderful lady. One of the best."
 
 
 
 
Team:
Claire
 
 
 


Review 14 Feb 2020
Recommended by customer in NR18
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekly cleaning service.
 

"Very reliable, honest, hardworking house always cleaned to excellent standard, great communications. Great value. "
 
 
 
 
 
 


Review 12 Feb 2020
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"My mother suffers from bad mobility and dementia. The carers take her to a day center twice a week and also collect her. I know she is in safe hands when she is with them. The staff are very caring
and always to the well being first.

There have been occasions when they have gone the extra mile without being asked. Very happy with the service. "
 
 
 
 
 
 


Review 10 Feb 2020
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning kitchen flooring 2 bedrooms vacuuming sitting room and hall cleaning garden room dusting occasionally. Cleaning bathrooms.
 
Cost: £15

"Nicky always does the work in a friendly and professional manner.
I am always pleased with the work Nicky does."
 
 
 
 
 
 


Review 8 Feb 2020
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic cleaning 2 hrs per week.
 
Cost: £27

"Aspire homecare have cleaned for us for us 5 year.
They are professional and reliable and always do a fantastic job highly recommended."
 
 
 
 
Team:
Nicky Mcmanus
 
 
 


Review 8 Feb 2020
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General cleaning (household ) ironing house keeping eg. bed marking.
 

"I've used this company for nearly 2 years. Really pleased with the standard of work by trustworthy and reliable personal.
Highly recommend."
 
 
 
 
 
 


Review 7 Feb 2020
Recommended by customer in NR17
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic cleaning
£ 15.00 per hour
 

"Punctual, Efficient, Pleasant."
 
 
 
 
Team:
Vicky
 
 
 


Review 7 Feb 2020
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house clean.
 
Cost: £30

"Excellent job more than happy."
 
 
 
 
Team:
Nicky
 
 
 


Review 6 Feb 2020
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning
2 hrs per 2 weeks.
 
Cost: £57

"Excellent service always."
 
 
 
 
Team:
Nikki Vicki
 
 
 


Review 6 Feb 2020
Recommended by customer in NR14
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General Housework.
 

"Work is completed quickly and very thoroughly."
 
 
 
 
Team:
Nicky
 
 
 


Review 4 Feb 2020
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General house cleaning.
 
 
 
Team:
Vicky
 
 
 


Review 4 Feb 2020
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Helping me with cleaning meals, chores around the house and taking me too and from hospital appointments.

Weekend rate £30 per hour.
 
Cost: £15

"Without Nicky and her team I don't know how I would've managed after my total hip replacement and death of my nephew as well as my sister needing to return to the South of England following the loss of her son. "
 
 
 
 
Team:
Vicky Gemma Julie Sue Nicky
 
 
 


Review 29 Sep 2017
Recommended by customer in NR16
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning service once a week.
 

"As a mom to 4 children I found I was struggling to keep up with the housework __ heavily pregnant with our youngest.
Now returning to work I still need Nicky to help
me keep things in order. Her cleaning is always at the highest standard. I feel she is honest and trustworthy and would recommend her to other. "
 
 
 
 
Team:
Nicky
 
 
 


Review 28 Sep 2017
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning service.
 

"Efficient and friendly."
 
 
 
 
 
 


Review 9 Mar 2017
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Nicky has cleaned weekly for us for over a year, she is punctual, reliable and always does a brilliant job at a very reasonable price. "
 
 
 
 
Team:
Nicky
 
 
 


Review 22 Dec 2016
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My carer is very helpful. Doesn't talk 'down' to me.
 

"I feel we are friend not just me needing help to get me from a-b."
 
 
 
 
 
 


Review 2 Apr 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
AM only - to help empty commode, make bed, make sure all is OK, make sure mum has breakfast, taken medication, draw curtains, wash feet as necessary.
 

"Very friendly cares. Willing to help with anything that needs to be done."
 
 
 
 
Team:
Nicki Mandy Natalie
 
 
 


Review 21 Mar 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nicky is very reliable anything we ask of her she will see that itís carried out.
 
 
 
Team:
Nicky Renrut
 
 
 

Back to top

» 2 1