Aspire Homecare Ltd

Where reputations count.

14 Bee Orchid Way
Tharston
Norfolk
NR15 2ZS

Home Care

www.aspirehomecare.co.uk

Email This Business

Tel 01508 813596
Mobile 07917 735415

Listed under: Cleaners / Home Cleaning Services - Domestic, Domestic Services, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Laundry & Ironing, Home Care - Local transportation, Home Care - Preparation of Meals, Shopping

100% recommended Rating 9.6/100
40 reviews since 2015

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 40 reviews since 2015

Quality	9.7/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.7/10
The team was friendly, helpful, considerate and professional

Value	9.5/10
The price represents value for money

Recent Reviews

" Excellent friendly service. Very pleased with the standard of cleaning. " more

" For the last 2 years I have used this firm, having 2 hours from 10am to 12pm every two weeks. For the second time today the time was changed without any contact with me by the owner. The employee was ...." more

" The company provide fantastic value for money . They always arrive at the times arranged and are polite and professional . We use them for domestic cleaning and personal care. This includes providing...." more

" An honest and trustworthy company and would recommend. " more

About Us
Information provided by the business
Legal Name: Aspire Home Care Ltd.

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Review 13 Jan 2023 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Value	10/10
The price represents value for money

Show All

Customer Review

Fortnightly house cleaning 2 hours.

"Excellent friendly service. Very pleased with the standard of cleaning. "

Team:
Jayne Nicky

REPORT THIS REVIEW

Review 5 Jan 2023 Recommended by customer in NR16 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	6/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

General house work. i.e Dusting - Vacuuming etc.

"For the last 2 years I have used this firm, having 2 hours from 10am to 12pm every two weeks. For the second time today the time was changed without any contact with me by the owner. The employee was here usual efficient self doing a very good job as usual. "

Team:
Jane

REPORT THIS REVIEW

Review 30 Dec 2022 Recommended by customer in Ip21 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Domestic care

"The company provide fantastic value for money . They always arrive at the times arranged and are polite and professional . We use them for domestic cleaning and personal care. This includes providing a meal when needed . Vicky is very flexible and will
Fit her work around us . She understands dementia and has worked with our family to put routines in place which help to keep our loved one at home, where they want to be. We can always rely on her. She keeps in contact and updates us during and after each visit . She goes above and beyond what is needed which helps to keep our loved one happy . Thank you"

Team:
Nicky and Vicky

REPORT THIS REVIEW

Review 13 Dec 2022 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

House cleaning.

"An honest and trustworthy company and would recommend. "

REPORT THIS REVIEW

Review 24 Mar 2022 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Cleaning of B and B accommodation
The Annex

"Nicky and team always clean to the highest standard. Very helpful, and changeable according to nature of business."

Team:
Nicky Renault

REPORT THIS REVIEW

Review 24 Mar 2022 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Domestic cleaning

"Nicky and the team are amazing, always so happy to help and always go over and above. Thank you!"

Team:
Nicky Renault

REPORT THIS REVIEW

Review 24 Mar 2022 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Cleaning of holiday accommodation.
The garden lodge

"Nicky and team clean to the highest standard. Always very adaptable and happy to help."

Team:
Nickt Renault

REPORT THIS REVIEW

Review 21 Mar 2022 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Residential cleaning once two week.

"Nicky and Claire came in once a week and do a fantastic job cleaning our __ house! two adults, four children, two days and two cats. They're invaluable."

Team:
Nicky Claire

REPORT THIS REVIEW

Review 23 Aug 2021 Recommended by customer in IP20 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Deep cleaning of houses incl degreasing / washing walls in kitchen, clean windows / frames / skirting boards etc in all rooms. Amounted to 30hrs

"First-rate job. Operatives were organized, worked in an efficient and systematic manner. Have cleaned to high standard and in less time than original estimate."

Team:
Julie Sarahs Jayne Matless

REPORT THIS REVIEW

Review 12 Jul 2021 Recommended by customer in NR16 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Regular domestic cleaning

"Absolutely delighted with my cleaning service. The work is always carried out to a very high standard and Julie often goes the extra mile. Communication is excellent. She is the glue holding my household together most weeks! I wouldn't be without her. Nicky is professional with invoices and always happy to talk my through any queries. Would happily recommend to anyone."

Team:
Julie Sarah

REPORT THIS REVIEW

Review 10 Jul 2021 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Domestic cleaning

"The service has been beyond my expectations. Would highly recommend."

REPORT THIS REVIEW

Review 7 Jun 2021 Recommended by customer in IP22 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	8/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

"Carers three times daily arranged Bx Norfolk county council social services."

REPORT THIS REVIEW

Review 24 May 2021 Recommended by customer in NR16 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

General housework etc, hoovering, dusting etc..

"Very pleasant lady who works hard, arrives on time, and leaves the house sparkling."

REPORT THIS REVIEW

Review 6 Feb 2021 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Weekly cleaning
Monthly deep clean

"Nicky and Claire are fantastic. A pleasure to have in our home. I did trust them and they do a fantastic job. They make sure our dog is at ease too. She is often nervous so it's reassuring to know she is ok when they are here."

REPORT THIS REVIEW

Review 20 Apr 2020 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Evening help with hosiery removal. Help with every meal. General tidying, laundry etc.

"All very satisfactory on time and lovely carers. "

REPORT THIS REVIEW

Review 26 Mar 2020 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clearing housework.

"Very flexible also really friendly will do any work we ask very reliable."

REPORT THIS REVIEW

Review 25 Feb 2020 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Domestic cleaning

"Karen does a good job doing every thing she is asked."

Team:
Karon

REPORT THIS REVIEW

Review 20 Feb 2020 Recommended by customer in NR15 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	7/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Weekly cleaning

Team:
Vicky Claire

REPORT THIS REVIEW

Review 17 Feb 2020 Recommended by customer in NR16 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Getting rid of unwanted items into a skip. Tidy up house and clean house. Make my bed once a fortnight. Do my shopping when needed

"A wonderful lady. One of the best."

Team:
Claire

REPORT THIS REVIEW

Review 14 Feb 2020 Recommended by customer in NR18 business Aspire Homecare Ltd https://www.referenceline.com/home_care-in-tharston-aspirehomecareltd-60227

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Weekly cleaning service.

"Very reliable, honest, hardworking house always cleaned to excellent standard, great communications. Great value. "

REPORT THIS REVIEW

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