UR Choice Care Ltd

Sackville Place, 44-48 Magdalen Street
Norwich
Norfolk
NR3 1JU

Home Care

Listed under:  Carers to Residential Care, Home Care - Domiciliary Care, Live-in Care
98% recommended   Rating 9.4/10
43 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 43 reviews since 2012
 
 
 
Safe 9.5/10 Safe Rating 9.5
I feel that I am in safe hands

 
Caring 9.6/10 Caring Rating 9.6
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.5/10 Responsive Rating 9.5
The service is organised to meet my needs

 
Effective 9.4/10 Effective Rating 9.4
The care improves the quality of my life

 
Value 9.2/10 Value Rating 9.2
The service offers value for money

 
 
 
Recent Reviews 
 
" Very satisfied with the care that I am receiving and have no complaints. "   more
 
" The owners are very efficient, kind and friendly. Nothing is too much trouble when dealing with their patients welfare getting prescriptions, advice on diet. Anything at all they can do to help. We ar...."   more
 
" Sherla always arrives on time, She is always polite and ask if I have any needs. I love seeing her every day."   more
 
" We are happy with the care we have and have no problems at the moment. Although we were sad to change from our previous carers. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 94%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
care 7
carers 4
caring 2
choice 4
considerate 4
Excellent 4
extremely 2
Fantastic 2
friendly 3
getting 2
good 10
grateful 2
great 2
happy 4
help 4
key 2
kind 5
laugh 2
love 2
moment 2
mum 2
people 2
pleased 3
polite 2
possible 2
professional 4
recommend 2
reliable 2
satisfied 4
service 14
Totally 2
ur 2
willing 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 11 Apr 2019
Recommended by customer in NR31
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 

"Very satisfied with the care that I am receiving and have no complaints. "
 
 
 
 
Team:
Tricia
 
 
 


Review 27 Mar 2019
Recommended by customer in NR31
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent
 

"The owners are very efficient, kind and friendly. Nothing is too much trouble when dealing with their patients welfare getting prescriptions, advice on diet. Anything at all they can do to help. We are very grateful to them."
 
 
 
 
Team:
Trisha Vicky
 
 
 


Review 4 Mar 2019
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Assisting with washing, showering, meals, toilet, mobility
 

"Sherla always arrives on time, She is always polite and ask if I have any needs. I love seeing her every day."
 
 
 
 
Team:
Sherla Broyles
 
 
 


Review 1 Mar 2019
Recommended by customer in NR30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Care three traces daily
7.30 - 4.30 - 7.30
Personal care e.g washing and showering, dressing, changing incontinence pads, hoisting in and out of bed etc.
Wife does all meals and meds.
 

"We are happy with the care we have and have no problems at the moment. Although we were sad to change from our previous carers. "
 
 
 
 
Team:
Sherla Reanne
 
 
 


Review 26 Nov 2018
Recommended by customer in GU7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Night care at home for terminally ill father

"The night care provided to my father by Njabulo was outstanding. He was caring, considerate, gentle, attentive, reliable, friendly, warm, arrived promptly, was willing to discuss things and make suggestions, not afraid to ask for assistance when needed, readily contacted his manager to ask advice at key times, preserved my fathers dignity as much as possible and talked to him gently to 'negotiate' and encourage him to do things that maybe he didn't want to do such as being moved, washed and dressed. Even when my father could hardly raise himself to consciousness or when speaking took a great effort, he wanted to thank Njabulo. So thank you Njabulo."
 
 
Team:
Njabulo
 
 
 


Review 14 Jun 2018
Recommended by customer
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Nigel Daniel Hristo
 
 
 


Review 7 Jun 2018
No Recommendation by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Domiciliary home care.
 
 
 
 
 


Review 7 Jun 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Live in care.
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Personal care accessing community, attending church on Sundays, going out for meals at Kings Centre. Meal and drink preparation shopping.
 

"I have been totally satisfied with your choice. I would recommend their service to other people. "
 
 
 
 
Team:
Emma Jenny Bobbie
 
 
 


Review 26 Jun 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
To sit with Mum, whilst daughter does other jobs in the garage bungalow.
To engage her in conversation if she wishes
To take her to the toilet & support her as required.
To make sure she doesn't get cold
 

"Claudine & Daiva were keen to know what to do to help. Both engaged with mum as appropriate."
 
 
 
 
 
 


Review 18 Aug 2016
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Jul 2016
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 Jul 2016
Recommended by customer in HR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Excellent.
 

"Vlad was very helpful, kind and considerate making if possible for my wife to leave me to have her cataract operation.

We are both very grateful for your help."
 
 
 
 
Team:
Vlaout
 
 
 


Review 12 May 2016
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent support.
 

"This company is very professional and all the careers are extremely good,they really do care."
 
 
 
 
 
 


Review 6 May 2016
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 7/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 6 May 2016
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Maher Marta
 
 
 


Review 4 May 2016
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Help to prepare food clean my home and help me.
 

"Very good."
 
 
 
 
Team:
Louisa
 
 
 


Review 4 May 2016
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Washing up hygiene cleaning ect. I am pleased and thanked for all their help.
 
 
 
Team:
Faith Chelsy
 
 
 


Review 18 Mar 2016
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Personal washing or shower, getting dress and transport in to wheelchair. Shaving and putting my boots and calipers on. Clearing up and making the bed.
 
 
 
Team:
Chelsea Faith
 
 
 


Review 16 Mar 2016
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I have help cleaning, preparing food and cooking etc.
 

"Very good and kind."
 
 
 
 
Team:
Louisa
 
 
 

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