Support in Hand Home Support Services Ltd

Unit 4C, Wymondham Business Centre, Eleven Mile Lane
Wymondham
Norfolk
NR18 9JL

Home Care

Listed under:  Carers Support, Central Heating Engineers, Cleaners / Home Cleaning Services - Domestic, Collection of Pensions and Prescriptions, End of Tenancy Clean, Gas Engineers, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Dementia Support, Home Care - Domiciliary Care, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Home Care - Preparation of Meals, Home Care - Shopping, Home Care - Socialising / Days Out, Home Delivery of Shopping, Oil Fired Condensing Boiler, Social Outings, Socialising and Days Out
100% recommended   Rating Support in Hand Home Support Services Ltd 9.6/10
339 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 339 reviews since 2011
 
 
 
Safe 9.5/10 Safe Rating 9.5
I feel that I am in safe hands

 
Caring 9.6/10 Caring Rating 9.6
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.8/10 Responsive Rating 9.8
The service is organised to meet my needs

 
Effective 9.7/10 Effective Rating 9.7
The care improves the quality of my life

 
Value 9.4/10 Value Rating 9.4
The service offers value for money

 
 
 
Recent Reviews 
 
" I am very pleased with the services and receive from support in Hand"   more
 
" Very happy no complaints very good workers"   more
 
" I receive a good support from this care agency. Very satisfied with any of other cares who replace my usual carer should she be on holiday or off sick."   more
 
" Very satisfied. They discuss what I want to do and advise how best to to it. They are very positive ad supportive. They know the destinations and make the most of my outings."   more
 
About Us


We provide services that are tailored to your requirements.

Support services

We provide a variety of services to assist people in their own homes, retaining existing choice of lifestyle whilst enabling them to retain their independence.

Shopping
Outings/Trips out/day centre's
Socialising
Cooking
Day sits
Administrative help
Companionship
Doctors/Hospital appointments
Prescription collections

Our cleaning services are provided to everyone:

Busy professionals
Elderly
Disabled
Landlords
Tenants
Builders and
Commercial properties.

Our minimum visit is for 1 hour and can be daily, weekly, fortnightly, monthly or on an adhoc basis.

From light housework to deep cleans and all in between.


With our friendly, experienced, fully insured, reliable, DBS checked, employed staff we are able to offer you a quality and professional service.

We are a friendly family run business with a genuine affinity for providing help to people in and around Norwich and
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 98%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 99%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 98%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 99%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
Absolutely 5
advise 5
care 11
carer 11
carers 10
caring 11
chat 4
cheerful 9
class 6
clean 7
cleaner 10
cleaning 11
coming 4
completely 4
considerate 6
discuss 7
Efficient 16
Excellent 35
friendly 33
good 87
great 11
Hand 19
happy 46
hard 8
help 20
helpful 27
Kind 15
lady 14
look 7
makes 9
need 8
needs 7
pleasant 14
pleased 18
polite 14
positive 7
Professional 18
really 11
receive 12
recommend 11
reliable 29
satisfied 34
service 88
standard 12
support 32
supportive 9
thorough 7
trustworthy 14
want 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 25 Mar 2020
Recommended by customer in NR14
 My Age: 70 + 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaner and shopping
 

"Very happy no complaints very good workers"
 
 
 
 
Team:
Alison Jo
 
 
 


Review 25 Mar 2020
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Show All
 
 
Customer Review
 
I enjoy my outings going out four times a week with the staff very nice friendly
 

"I am very pleased with the services and receive from support in Hand"
 
 
 
 
Team:
Anne Kevin Jo
 
 
 


Review 13 Mar 2020
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I receive support for house cleaning, washing and shopping also costing through the mail.
 

"I receive a good support from this care agency. Very satisfied with any of other cares who replace my usual carer should she be on holiday or off sick."
 
 
 
 
Team:
Chris Wickham
 
 
 


Review 13 Mar 2020
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
A support worker with car takes me for outings, assisted super-market shopping, medical appointments etc.
 

"Very satisfied. They discuss what I want to do and advise how best to to it. They are very positive ad supportive. They know the destinations and make the most of my outings."
 
 
 
 
Team:
Libby Christine
 
 
 


Review 10 Mar 2020
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Dustine and polishing clean toilet and shower vacuum cleaning carpet and floor. Mop kitchen and toilet floors.
 

"Have known this firm for a number of years and have a very high opinion of their service."
 
 
 
 
Team:
Alison
 
 
 


Review 25 Feb 2020
Recommended by customer in NK18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 5/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning x3 week 4hrs total
Cleaning throughout the home.
 

"Very good friendly and approachable staff."
 
 
 
 
Team:
Lisa Dawn
 
 
 


Review 25 Feb 2020
Recommended by customer in MR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
2 hours cleaning every 2 week
 

"Staff always punctual and very pleasant
Any changes are discussed and agreed before being put in place.
Work earned out to a good standard."
 
 
 
 
Team:
Kayley
 
 
 


Review 25 Feb 2020
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Grocery shopping hoovering through mop floors.
 

"Very good at cleaning and pleased with her service."
 
 
 
 
Team:
Jo
 
 
 


Review 25 Feb 2020
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning 2 hours per week and hearing me to organise my home.
 

"Work carried out to a very high standard. Professional and friendly."
 
 
 
 
Team:
Dani
 
 
 


Review 25 Feb 2020
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Help with house cleaning and de-cluttering
 

"Since starting the service I have enjoyed meetings with the supervisor.
My regular cater understands my long term objectives and we all working together to achieve them."
 
 
 
 
Team:
Jos
 
 
 


Review 25 Feb 2020
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Ironing help me sort things out
 

"I am happy"
 
 
 
 
Team:
Jo Christine
 
 
 


Review 17 Feb 2020
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Help with Laundry and house work take me out to the shops cook me meals take me to Cinema, Gaxton Centers, Cafos
 

"Nice ladies that come happy with every thing."
 
 
 
 
Team:
Libby Jo Christine
 
 
 


Review 17 Feb 2020
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Take me out twice a week so I can see more life.
 

"The Carem are friendly always have good laugh with them."
 
 
 
 
Team:
Libby Alison
 
 
 


Review 18 Sep 2019
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
4 hours cleaning per week in a large family home.
 

"A very reliable group at individuals organised by Danny. Would definitely recommend to others. "
 
 
 
 
Team:
Kayley
 
 
 


Review 3 Sep 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Household cleaning.
 

"My cleaner is very obliging, will do any job I ask her to do willingly. She is quick and thorough and work really hard for her allotted time. "
 
 
 
 
 
 


Review 16 Aug 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Household cleaning.
 

"Efficient, effective, trustworthy and of a high standard. "
 
 
 
 
 
 


Review 14 Aug 2019
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
cleaning
Changing of beds
Ironing.
 

"Dani and Kayley have helped me to keep the house clean when I am very busy. They always gave me advice about other service that they can not provide like professional carpet cleaning or child care. They are available to answer my questions. "
 
 
 
 
Team:
Dani Kayley
 
 
 


Review 14 Aug 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 12 Aug 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning twice a week for 2 hours a time. General cleaning and washing.
 

"Very very good. "
 
 
 
 
Team:
Dot Dan
 
 
 


Review 12 Aug 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning - once a week Ironing and washing once a week.
 

"Excellent, completely reliable and honest firm. "
 
 
 
 
 
 

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